Next week, the 2018 AHIP Consumer Experience & Digital Health Forum (AHIP CDF) takes place in Nashville, TN – the Healthcare Capital of the United States. The 2018 AHIP CDF offers attendees about 40 sessions and presentations on the theme of healthcare consumer experience and digital health. And this healthcare forum is of particular interest to HCEG members, sponsor partners and associated because Total Consumer Health and The Digital Healthcare Organization are ranked #2 and #5 respectively on the 2019 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives. Moreover, these two items and their closely aligned variations have consistently ranked in the HCEG Top 10 for the last decade.
While it’s likely that most or all of the sessions and presentations at the AHIP CDF will be of value in one way or another, we’d like to share a short list of those that we’re looking forward to attending. And extend an invitation to all AHIP CDF attendees – and other healthcare industry participants in the Nashville area who may not be attending the AHIP CDF.
Healthcare Consumer Experience & Digital Health Sessions
Tuesday, December 11, 2018
| Time | Room | Session Title |
| 9:00 am | 101 | General Session: |
| 1:55 pm | 105 | Finding Balance: Innovation. Technology. Engagement |
| 2:50 pm | 102 | Stimulate Engagement and Long-term Loyalty through Innovative Benefit Design |
| 3:45 pm | 103 | Empower Consumerism with an Informed Member Journey
This session is presented by our sponsor partner Change Healthcare |
| 4:40 pm | 102 | An Insider’s View on Personalization |
Wednesday, December 12, 2018
| Time | Room | Session Title |
| 9:00 am | 101 | General Session:
Innovation Spotlight: At the Intersection of Health Care and Innovation |
| 1:30 pm | 103 | Creating a Customer-Focused Organization to Achieve Better Business Results |
| 3:20 pm | 105 | The First Step to Reinventing Engagement: Recruitment |
Thursday, December 13, 2018
| Time | Room | Session Title |
| 9:00 am | 105 | Building a Successful Customer Data Strategy |
| 9:55 am | 103 | Behavioral Economic Nudges to Drive Diabetes Management Program Engagement |
| 11:00 m | 101 | Closing Session:
The Power of Collaboration: How Non-Traditional and Traditional Players Are Transforming Health Care |
*Additional details on the above and other sessions and presentations can be found here.
But Wait! There’s More in Store Right After AHIP Adjourns!
Right after the Closing Session on Thursday the 13th, the HealthCare Executive Group is hosting an Executive Leadership Roundtable (ELR) starting at 1:00 pm in Room 102a at Music City Center.
Roundtable participants will enjoy the unique perspective of two distinguished panelists: Brian Lobley, President, Commercial and Consumer Markets at Independence Blue Cross and Stuart Hanson, Managing Director, Head of Healthcare Payments at JPMorgan Chase & Co. HCEG’s Executive Director Ferris Taylor will moderate the roundtable.
Ferris will set the stage for Brian and Stuart to share their perspective on healthcare consumerism and digital health organizations, but our roundtable events are free-flowing with heavy attendee participation and the eventual direction of the roundtable event will be dictated by where attendee interaction takes us. Anyone who wants to share will have a chance to do that.
Healthcare Consumerism & Digital Health Organization Topics at the Roundtable
And even better, a complimentary lunch is included. This is a great opportunity to recap and recharge after the AHIP CDF and network with others you may have missed during the previous few days. Attendees are free to depart on their own schedule.
This ELR is open to all AHIP CDF attendees and other local healthcare industry participants – whether registered for the AHIP CDF or not. For more information – and to be sure sufficient food and beverages are available, please RSVP here. Join us and extend the value of your attendance at the 2018 AHIP Consumer Experience & Digital Health Forum.
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