HCEG. Healthcare Executive group. WHCC. World Health Care Congress. CIO & CTO Strategy Track.

Recapping 16th Annual World Health Care Congress & CIO/CTO Strategy Track

By | HCEG Top 10, Partners, Social Determinants of Health, Value-Based Payment, WHCC | No Comments

Last week a lot of planning, coordination and content development by the HealthCare Executive Group came together at the 16th Annual World Health Care Congress in Washington, DC. For this year’s congress, HCEG partnered with World Congress Events to present the CIO & CTO Strategy Track. This post recaps a few highlights of the 2019 World Health Care Congress, shares some insight from the healthcare leaders and champions presenting at the event and in our the CIO & CTO Strategy Track, and provides some select presentation materials, recordings and other content from the event.

HCEG Top 10-Related Highlights From 2019 World Health Care Congress

As expected, many of the sessions and keynotes at the WHCC event addressed items on the 2019 HCEG Top 10 list with “social determinants of health” (#3 on the 2019 HCEG Top 10) and “value-based payment” (#4 on the 2019 HCEG Top 10) being pervasive themes throughout the keynotes, sessions and exhibit hall.

Value-Based Care – It’s More Than Just Adding An Alternative Payment Model

One of the sessions in the Provider Transformation track, ‘Do Medicare Changes Enhance or Hinder Clinical and Payment Transformation‘ emphasized the role of the primary care doctor in the shift from the dominant fee-for-service reimbursement model to new value-based-payment methods. Panelists also called out that to truly transform our health care system, change must not just focus on payment models but also deliver scalable clinical and operational methods. And HCEG members acknowledge this as “Operational Effectiveness” is ranked #8 on the 2019 HCEG Top 10 list.

Defining, Measuring, and Communicating Quality Measures are Key for Leveraging Social Determinants of Health

Another session titled “SDoH Business Strategy: Quantify and Communicate the ROI and VOI of SDoH Initiatives” shared the following key points and considerations for healthcare organizations looking to address social determinants of health as barriers to care:

  1. Quality measures that incorporate social determinants of health must be developed and understood BEFORE starting programs and initiatives.
  2. Readily available public data is not granular enough to capture SDoH factors needed appropriate quality measures.
  3. Conducting clinical trials on proposed quality measures can help to understand and quantify the benefits of SDoH initiatives.
  4. Incorporate patient/member personalization into a standardized, common infrastructure that enables economies of scale.
  5. Predictive analytics – a perennially high-ranking item on HCEG’s Top 10 lists – is THE critical component of SDoH programs.
  6. Combining clinical data from EHR’s with claims and other administrative/demographic data records allows health plans/health systems opportunities never before easily attainable.
  7. Health plans, health systems, and providers must clearly understand and communicate the benefit that addressing social determinants of health can have for their members and patients.
  8. Organizations should strive to assign a financial measure assigned to each quality measure.

CIO & CTO Strategy Track at World Health Care Congress

HCEG. Healthcare Executive group. WHCC. World Health Care Congress. CIO & CTO Strategy Track.

HCEG board chair Kim Sinclair, CIO at BMC HealthNet Plan and board member Alan Abramson, Sr VP of IT & CIO at HealthPartners and Co-Chair of the Minnesota eHealth Advisory Committee, shared some real-world examples of how they and their organizations are addressing some of the items on the 2019 HCEG Top 10 list.

Alan Abramson shared four areas of focus for HealthPartners:

  1. Formally chartering projects to deploy technology-based approaches to largely manual processes
  2. Carving out and focusing on efforts to improve patient experience
  3. Address inefficiencies in technology ecosystems, business policy, and processes
  4. Establishing R & D projects to assess opportunities and benefits of new, emerging technologies

Increasing Operational Effectiveness in Health Plans & Health Systems

Alan went on to share that the #1 initiative his healthcare organization has been focusing on last year, in 2019 and will continue to focus on in 2020, is increasing Operational Effectiveness (#8 on the 2019 HCEG Top 10). Alan provided some examples as to how HealthPartners is achieving greater operational effectiveness including:

  1. Utilizing Lawson Financials to consolidate multiple disparate functions
  2. Rehosting and re-platforming administration systems such as employer group setup, utilization management reporting, new member enrollment, and patient admission, discharge and transfer.
  3. Positioning systems, policies, and procedures to accommodate increases in individual health plan coverage
  4. Consolidating four different laboratory systems into one system
  5. Using Robotic Process Automation (RPA) to automate user administration and security
  6. Using AI-powered bots to automate 27,000 software QA tests that took three weeks to complete and that now take 17 hours.
  7. Alan noted that achieving success via ‘standardization’ in one area often leads to end users demanding improvement via standardization in other areas.HCEG. Healthcare Executive Group. WHCC. World Health Care Congress. CIO & CTO Strategy Track. Top 10. Industry Pulse

Payer-Provider Data Sharing and Interoperability Critical in Risk-Sharing Relationships

Kim Sinclair’s healthcare organization serves approximately 400,000 members and patients via its health plan, hospital, and medical centers – 80% of whom are Medicaid beneficiaries and represent 15% of the state’s Medicaid population.

Like other integrated healthcare delivery systems – especially those entering the nascent world of ‘accountable care,’ Kim noted that investments in provider network management and payer-provider interoperability have often lagged that of other initiatives. Moreover, a competitive market with many small medical practices lacking sufficient IT systems and a tendency to ‘throw bodies at a problem’ has increased the challenges her organization faces.

Kim also shared some examples of how her organization is addressing their challenges, issues, and opportunities:

  1. Integrating various systems with a focus on creating an industry-leading accountable care organization (ACO).
  2. Formal projects to identify and stratify members and patients with complex care management needs.
  3. Revising policies, procedures, teams, and systems to effect a truly integrated system.
  4. Reducing pended claims and time to pay – particularly important where both payer and provider are sharing risk.
  5. Focusing on change management and investing in payer-provider interoperability and support.

RELATED: Executives, Policymakers & Thought Leaders Address Healthcare Innovation and Disruption

Cybersecurity – Think Beyond Enterprise and Employee Training

In this CIO & CTO Strategy Track session, panelists discussed cybersecurity at the end-user level. They emphasized the importance of leadership having a strong grasp on the ‘foundational’ components of cybersecurity (patch management, identity/access management, perimeter security, etc.) And also encouraged the audience to pay attention to data assets outside their own four walls. For instance, the use of Software as a Services (SaaS) and 3rd parties they contract with (outsourced vendors) who possess their organization’s sensitive data.Cybersecurity. WHCC and HCEG HealthCare Executive Group, Tim Thull Medica Health Plan. CIO & CTO Strategy Track

HCEG board member Eric Decker and SVP of IT & CIO at Independent Health spoke about how his mid-sized health plan has evolved beyond the core technical cybersecurity team as the ‘first line of defense’ by chartering a Risk Office responsible for creating and testing their cybersecurity framework. His organization also has an Internal Audit team that regularly audits core controls as well as the cybersecurity framework.

Jothi Dugar, Chief Information Security Officer in the Office of the Director at the NIH Center for Information Technology shared what seems like an obvious approach to thinking about cybersecurity but may not, in fact, be so common:

Think holistically – consider the psychology of cybersecurity and how to optimize your workforce against threats.

Tim Thull, SVP of IT & CIO at Medica Health Plan spoke about how it is important to have strong oversight, governance, and controls framework around information risk management from your board of directors to individual staff. Medica has implemented HITRUST as common security framework with an information risk program which provides sound technology solutions and controls. Robust training and awareness remain a critical component in ensuring everyone is an active participant in strong cybersecurity defenses.

Optimize Information Sharing to Generate Real Value from Data

Latecia Engram, MSPH from the ReImagine HHS Data Insights Initiative/ACF Office on Trafficking in Persons at Health & Human Services presented the “Optimize Information Sharing to Generate Real Value from Data” session in the CIO & CTO Strategy track.

Latecia spoke about the importance of viewing data as a strategic asset, explained that “the ‘Why’ we share information matters”  and offered some lessons learned during the Opioid Symposium and Code-a-Thon sponsored by HHS.

  1. Data are in silos
  2. Data sharing is inefficient
  3. Analytics capacity is uneven
  4. Data sharing is costly

Video Interviews by Mabel Jong at 2019 World Health Care Congress

One of the interesting and informative parts of the WHCC event was their WHCC TV feature where Mabel Jong – professional on-camera interviewer and panel moderator specializing in healthcare – does short interviews with keynote speakers, session panelists, and other healthcare leaders and champions participating in the Congress.

WHCC19.Healthcare Executive Group. HCEG. Video Interviews by Mabel Jong. Ferris Taylor, Chief Operating Officer of Arches Health Plan and HCEG’s executive director. HCEG Top 10. Annual Forum.

Mabel interviewed Ferris Taylor, recent Chief Operating Officer of Arches Health Plan and HCEG’s executive director. More about this interview will be shared as the recordings are released. In the meantime, you can find many of the interviews performed by Mabel Jong on the World Congress Events YouTube Channel.

HCEG Member Feedback on 16th Annual World Health Care Congress

HCEG Board members Cate McConnell, Healthcare Payer Industry Practice Lead at Appian Corporation and Eric J. Decker, SVP of IT & CIO at Independent Health shared their insight on the 16th Annual World Health Care Congress:“Keynotes at the 2019 World Health Care Congress went right to the heart of issues impacting healthcare today: transparency, value-based payments, social barriers, member engagement, and affordability

What was unique about the WHCC event?

Eric: The keynotes went right to the heart of the issues impacting our industry today (transparency, value-based payments, social barriers, member engagement, and affordability).  Likewise, the breakout sessions were plentiful and offered a diverse array of topics to choose from.

Cate: WHCC, being in Washington DC, includes policymakers in greater numbers than most conferences. It was good to hear some of the interesting ideas shared by the policymakers. I would have liked to have more people from the current HHS/CMS administration who are shaping healthcare policy speak at WHCC.

How did WHCC’s event differ from what HCEG presents with its Annual Forum? 

Eric: Many healthcare conferences – WHCC included – include limited time for questions and answers, not only in the keynotes but also the breakout sessions. The event had nowhere near the time that HCEG’s forum includes for questions (and even debate).

Cate: WHCC is much bigger than HCEG’s annual forum which leads to fewer and less intense opportunities for networking and discussion. The large exhibit hall/show floor can sometimes be a distraction.

What didn’t you see or what could have been better about WHCC?

Cate: Pricing transparency is ‘critical’ in healthcare – in terms of procedures, tests, and drugs – but there weren’t any discussions of how to do this, and what this means to provider compensation. The free market disruptors will likely force this on the industry, which appears unwilling/unready to address it themselves. A speaker made the point that of the two industries that don’t have price transparency – college education and healthcare – prices increase many times greater than inflation because there are no incentives to become more efficient.

What were some things you felt were ‘most important’ for WHCC attendees to absorb?

Cate: Many speakers acknowledged that disruption is coming and that Amazon, Google, and Apple are the prime disruptors. Yet most executives shrugged off this threat with “they will learn healthcare is complex.” This seems to be an “innovator’s dilemma” situation where current industry players are unable to disrupt themselves due to entrenched business models. But what will happen to healthcare if Amazon drives sweeping disruption as it did in retail? Are we ready for widespread bankruptcies?

“External Market Disruption” is ranked #7 on the 2019 HCEG Top 10 list.

Other Recaps & Insight from 2019 World Health Care Congress

Here’s a bit about what others are sharing from the 2019 HCEG Top 10 list at the 16th Annual World Health Care Congress:

5 Things to Know From World Health Care Congress 2019 – Via AJMC

Unlocking Innovation in Value-Based Care – Via FierceHealthcare

How to speed up the shift from volume to value? – Via FierceHealthcare

How Bright Health is changing the payer-provider dynamic – Via FierceHealthcare

Trump likely to target Medicare in quest for lower drug prices – Via FierceHealthcare

Importance of Process Measures When Determining Value of SDOH Initiatives – Via AJMC

Gottlieb talks about lessons from opioid crisis in first speech since leaving FDA – Via FierceHealthcare

RELATED: Top Tweets from 16th Annual World Health Care Congress – #WHCC19

A Unique Opportunity for Healthcare Executives, Leaders & Champions

The 16th Annual World Health Care Congress was a great opportunity for those working to transform the healthcare industry during these uncertain times. And the HealthCare Executive Group was honored to have partnered with World Congress Events to host the new CIO & CTO Strategy Track.HCEG. Healthcare Executive Group. Annual Forum. Conferences for executives leadership. Events. Eventprofs.

For another opportunity to learn about new strategies and approaches to addressing the challenges, issues, and opportunities facing healthcare leaders – and to establish new relationships to facilitate your organization’s digital transformation – consider joining other healthcare executives, leaders, and champions at our 2019 Annual Forum in Boston on September 9th through the 11th. The year’s agenda is centered around the following major themes supported by the 2019 HCEG Top 10:

  • Technology & Its Role in Transformational Industry Change
  • Digital Health: Consumer & Organizational
  • Pharmacy Costs and Opioid Management

In addition, all participants in our 31st Annual Forum will be treated to a special networking event between the Boston Red Sox and the New York Yankees at Fenway Park on September 9th – at no additional charge.

Check out some photos, program guide and presentation materials from last year’s Annual Forum celebrating our 30th anniversary. And visit this page for more information and to register.

Leveraging Low-code Development Platforms to Increase Member Engagement. low-code tools, patient engagement, operational effectiveness, healthcare consumerism, customer centricity, Appian, healthcare executive group, HCEG

Using Low-Code Development Platforms to Boost Patient and Member Engagement

By | HCEG Top 10, Operational Efficiency, Sponsor, Tools, Total Consumer Health | No Comments

Health plan members and health system patients have become more vocal in their demands for clarity and measurable value from their healthcare services. Members see ever-increasing costs and continued transfer of those costs from employers to their employees. New direct to consumer entrants are changing the interaction paradigm. All of these factors are driving healthcare payers toward new ways of engaging with their members and providers.

HIMSS President and CEO Hal Wolf states, “Consumer pressure is driving a disruptive technology-enabled shift in healthcare today.” Accordingly, healthcare organizations and the companies supporting them are looking for ways to deliver their promise of value. This requires a better understanding of individual consumer preferences, better care coordinating, and better delivery across a broad health ecosystem.

New Generations of Healthcare Consumers are Demanding New Healthcare Services & Delivery Channels

In addition, digital generations—Millennials and Gen Z —are increasingly unsatisfied with how they obtain their healthcare services. Recent Accenture research1 found that one-third of millennials and almost half of Gen Z say they don’t have a primary care physician—compared to just 16% of baby boomers.  Millennials are shifting the historical relationship between physician and patient to virtual, retail clinics and digital self-service.

Enabling Total Consumer Health and Improving Operational Effectiveness

The HealthCare Executive Group Top 10 list of challenges, issues, and opportunities facing healthcare leaders in 2019 and healthcare executive group, HCEG Top 10, Challenges, Issues, Opportunities facing healthcare leadership. Innovation and disruption. Data & Analytics, Total Consumer Health, Population Health Services, Value-based Payments, The Digital Healthcare Organization, Rising Pharmacy Costs, External Market Disruption, Operational Effectiveness, Opioid Management, Cybersecuritybeyond reflects the importance of engaging health plan members and health system patients. Total consumer health—defined as improving members’ overall medical, social, financial, and environmental well-being—was ranked second on HCEG’s 2019 Top 10 list. And operational effectiveness—implementing lean quality programs, process efficiency, robotics automation, revenue cycle management, real-time/near-time point of sales transactions, and beyond—was ranked eighth.

It’s clear that healthcare organizations must rapidly develop services and products that engage healthcare consumers and help their organizations stay one step ahead of these major shifts in healthcare consumer preferences.

Address Changing Needs with Low-Code Application Development Platforms

Leadership charged with delivering healthcare products and services must address the changing needs of healthcare consumers in an agile, cost-effective way. Forward-thinking healthcare organizations are using low-code development platforms to digitally transform their organizations and efficiently respond to patient engagement opportunities.

What is a Low-Code Development Platform?

A low-code development platform2 allows you to build enterprise software applications using graphical user interfaces, drag and drop assembly and configuration. With low-code tools, you don’t write the application in traditional software code—you draw it like a flow chart. This greatly accelerates application development by orders of magnitude for both professional programmers and non-technical “citizen developers.”

Low-Code Platforms Enable Innovation, Accelerate Delivery and Improve Agility

Low-code platforms can help build applications that consolidate data, automate key processes, and enable mobile innovation. Instead of changing business operations to match the way commercial off-the-shelf (COTS) software works, companies can use to align their software systems with their business needs.

Leveraging Low-code Development Platforms to Increase Member Engagement. low-code tools, patient engagement, operational effectiveness, healthcare consumerism, customer centricity, Appian, healthcare executive group, HCEG

Low-Code Platforms Offer a Range of Benefits

  • Usability beyond software developers, easing the burden on IT
  • Extended existing applications and data across new channels and devices
  • Reduced IT sprawl, minimizing maintenance and related expenses
  • Flexibility to build new solutions using technology already owned
  • A fast and simple way to create powerful software

Key Features of High-Quality Low-Code Tools

While considering how your healthcare organization might speed up its digital transformation initiatives, keep in mind the key features of high-quality low-code tools include:

  • A single interface that ties together disparate systems so you can work no matter where data is stored
  • Enhanced security through a HIPAA compliant cloud
  • An API to allow drag-and-drop design to build your app once, then easily deploy to any device
  • Easy automation across people, robots, and machines

Areas Where Low-Code Platforms Can Quickly Add Value

No single commercial-off-the-shelf (COTS) software system can address all the member- and patient-related engagement opportunities that healthcare organizations face—at least not without high expenses and potentially long wait times for vendors to add functionality to their product. In addition, many COTS systems don’t integrate with other COTS and the myriad custom-developed systems healthcare organizations typically have installed.

Low-code development platforms can address many member- and patient-related business and functional needs. Capabilities include:

  • Integrating clinical data from providers with financial data from payers
  • Maintaining accurate and complete provider directories
  • Aggregating data to better coordinate patient services
  • Creating member- and patient-facing apps for scheduling services and accessing financial and clinical records
  • Providing real-time support for admissions and discharges
  • Handling complaints, appeals, and grievances automation
  • Managing simple, automated utilization and prior authorizations to ensure members understand what’s covered under their plans
  • Understanding out-of-pocket costs prior to obtaining services to help increase member satisfaction

More About Leveraging Low-Code Development Platforms

There are a number of good resources and references on low-code development platforms:

The Best Low-Code Development Platforms for 2019

Low-code platforms: A cheat sheetLeveraging Low-code Development Platforms to Increase Member Engagement. low-code tools, patient engagement, operational effectiveness, healthcare consumerism, customer centricity, Appian, healthcare executive group, HCEG

What Really Is Low-Code/No-Code Development?

The Forrester Wave™: Low-Code Development Platforms

And some use cases and case studies on using low-code development tools to enhance member and patient engagement:

Member Services, Enrollment, & Relationship Management

Intelligent Contact Center for Healthcare Organizations

Member Engagement & Wellness for Healthcare Payers

Transform Member & Patient Engagement Using Low-Code Application Development Platforms

The future of healthcare depends upon the ability to quickly adapt and provide quality and convenience for providers, payers, and most importantly, health plan members and health system patients. It takes speed and power to deliver transformational healthcare solutions. Low-code application development platforms provide both – enabling organizations to build web and mobile apps faster, run them on a HIPAA-compliant cloud, and manage complex processes, end-to-end, without limitations.

For more information on how to address opportunities, challenges, and issues in today’s rapidly transforming healthcare environment, consider subscribing to our eNewsletter and checking out the products and services offered by our sponsor partners – including Appian, a leading provider of low-code application development platforms.

Announcing Individual Membership in HealthCare Executive Group

By | Annual Forum, Conferences, Executive Leadership Roundtable, HCEG Top 10, Member Benefits, Webinar Series | No Comments

The HealthCare Executive Group (HCEG) is a professional association chartered to convene and support executive leaders of health plans, health systems, and provider organizations. Since the HealthCare Executive Group’s inception over 30 years ago, HCEG has offered membership to organizations providing direct insurance benefits and/or direct health services to groups or individuals, either as stand-alone entities or as subsidiaries under a commercial entity. Anoffid starting today, we’re announcing two new individual membership options for healthcare executives and leaders: Individual Membership and Alumni Membership. HCEG is retaining the existing Organizational Membership option for healthcare organizations preferring that option.

New Membership Options in HealthCare Executive Group

These two new membership options provide a pathway for more people to become part of the HealthCare Executive Group on a cost-efficient basis.

Individual Membership

Alumni Membership

Candidates are executives from Payer/Provider Membership eligible organizations.Past HCEG members who are unaffiliated with vendor organizations. Vendors provide products and services to HCEG member candidate organizations to better serve individuals.

For a very reasonable investment, healthcare executives and others leading the transformation of the healthcare industry can obtain benefits that can provide outsized returns on that small investment – only $99 dollars for a limited time!

Why Healthcare Leaders Should Join the HealthCare Executive Group

Individual Membership and Alumni Membership offer a variety of benefits all year round: Professional Networking & Relationships, In-Person/Live Events, Professional Development Opportunities, Resources, Research & News, and discounts to popular healthcare conferences.

Throughout the year, members can leverage HCEG’s platform, content, events, professional development, and networking opportunities to help them optimize their time, stay up to date on industry issues, enhance leadership skills, and obtain valuable resources to share with their staff and help transform their healthcare organization.

Professional Networking & Relationships for Healthcare Executives2018 HealthCare Executive Group Annual Forum. 30th-anniversary. Hewing Hotel Minneapolis, MN. Healthcare Industry Executive Leaders

Our members have unparalleled, year-round networking opportunities centered upon a calendar of events and content identified and defined by HCEG members and updated throughout the year via input and research from members and sponsor partners. Our mission and focus are to provide the platform, channels, content and on-going support for convening and connecting our members with their peers, industry thought leaders, and other resources critical to the transformation of the healthcare industry.

In-Person/Live Events for Healthcare Leaders Transforming Healthcare

HCEG offers its members various opportunities to connect with peers and other industry leaders in live, face-to-face venues throughout the year. These events are typically free to HCEG members or are discounted based on HCEG membership.

Executive Leadership Roundtables

Our quarterly Executive Leadership Roundtables (ELR) are bundled with popular healthcare conferences like the AHIP Institute and HLTH Forum. These ELR’s are intimate, participatory opportunities to learn from prominent industry thought-leaders, share ideas and obtain advice and real-world experience from others.HCEG: HealthCare Executive Group. Membership for leadership. Digital health transformation.

HCEG Annual Forum

As an Individual Member or Alumni Member, you’ll receive discounted registration to our Annual Forum held in September of each year. Our Annual Forum is our marquee event and includes not only prominent keynote speakers but also unique extracurricular networking opportunities. Check out this recap of the 2018 Annual Forum celebrating HCEG’s 30-Year Anniversary.

Individual & Alumni Member Discount to 2019 Annual Forum

After registering as an Individual Member or an Alumni Member and paying the membership fee, new members receive a discount code (via pop-up window and email) to HCEG’s 2019 Annual Forum. This code can be used immediately or at a future date.

Also, and you’re hearing this for the first time here, HCEG members attending our 2019 Annual Forum in Boston, MA on September 9th through 11th will enjoy a very unique, uncommon extracurricular networking event. For more information on what this event includes, contact us.

HCEG: HealthCare Executive Group. Membership for leadership. Digital health transformation. Annual Forum. HIMSS, AHIP, WHCC, MGMA, CHIME, WEDI, HLTH

Partner Events

HCEG members are offered preferential, discounted access to leading healthcare gatherings like the World Health Care Congress, the HLTH.co Forum, WEDI Conferences, and other industry events. Just one of these discounts alone is worth more than the cost of HCEG’s individual membership.

RELATED: What’s In Store for HealthCare Executive Group Members in 2019?

Thought-Leadership & Professional Development Opportunities for Healthcare Executives

In addition to quarterly ELR’s, our Annual Forum, and partner events, HCEG also offers our members various opportunities for participating in webinars, research surveys, blog posts, and other knowledge sharing channels.

Webinars & Online Discussion Group Opportunities for Healthcare Executives

In addition to attending HCEG’s monthly Webinar-Series events, HCEG members have the opportunity to help define webinars and serve as panelists.  In addition, HCEG hosts period online discussions and encourages member participation as an important way for members to demonstrate their thought leadership and grow their network.

Research Surveys for Healthcare Executives & Thought-Leaders

HCEG Top 10 List

Members participate in defining and ranking the HCEG Top 10 List of Challenges, Issues, & Opportunities during HCEG’s Annual Forum. HCEG members, staff and partners then expound on this list and it serves as the basis for content programming going forward.

Industry PulseHealthCare Executive Group. Top 10. HCEGTop10. Industry Pulse. Leaders. Trends in Healthcare Digital Transformation. Annual Forum, Executive Leadership Roundtables. ELR, Professional Networking & Relationships, In-Person, Live Events, Professional Development Opportunities for Healthcare Executives, and Resources, Research & News

The Industry Pulse research survey is based on the HCEG Top 10 and administered in a partnership between HCEG and sponsor partner Change Healthcare. The 9th Annual Industry Pulse was just released last week and promises to be a source of many reviews, discussion, and elaboration over the coming months and year.

Knowledge Creation, Content Sharing & Promotion for Healthcare Executives

Our members enjoy the opportunity to share information, insight, and ideas with each other and the industry at large via various HCEG channels including our blog, bi-weekly eNewsletter, and social channels. In addition, HCEG promotes certain member insight and content to amplify member content on best practices, new ideas, breaking news, and key advancements.

Become a HealthCare Executive Group Member Today

HCEG: HealthCare Executive Group. Membership for leadership. Digital health transformation.

As uncertainty continues its grip on healthcare in the United States and new digital technologies advance digital transformation opportunities, it’s more important than ever for healthcare leaders to stay abreast of important industry trends, challenges, and opportunities.

Value Well Beyond Conferences, Webinars, & Content

Individual membership in the HealthCare Executive Group is a very cost-effective way for healthcare leaders to reduce uncertainty, stay up to date on changes within their field, and help to transform their organizations.

Special Discount on HCEG Individual Membership

As an additional incentive to join HCEG as an individual, we’re offering a $50 discount off the regular $149 per year rate for a limited time.  Use KickoffPromo to expand your knowledge and grow your professional network for only $99! HCEG: HealthCare Executive Group. Membership for leadership. Digital health transformation.

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Executives, Policymakers & Thought Leaders Address Healthcare Innovation and Disruption

By | Conferences, HCEG Top 10, Partner Events, The Industry Pulse | No Comments

The HealthCare Executive Group (HCEG) has been convening and supporting leaders of health plans, health systems, and provider organizations for over three decades. Similarly, and for nearly two decades, the World Health Care Congress has been connecting leaders from all parts of the health care ecosystem to catalyze and support relationships that ultimately transform the delivery, affordability, and quality of health care. And next month starting April 28th, the 16th Annual World Health Care Congress (WHCC) convenes in Washington, DC with over 1,500 of the industry’s best and brightest minds gathering to learn from peers, form new relationships, share insights and strategies, and discuss policy, innovation, and disruption impacting individual organizations and the healthcare industry as a whole.

Special discount to 16th Annual World Health Care Congress when registering with HCEG2019

HCEG Partners with WHCC on CIO & CTO Strategy Track

In this year’s 2019 World Health Care Congress, the HealthCare Executive Group is pleased to partner with WHCC to provide and moderate the CIO & CTO Strategy Track – a series of sessions designed to bring together policymakers, technology leaders, and health plan and health system professionals supporting enterprise decisions around information technology. The sessions presented in this track will be based on select items on the 2019 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare leaders.Healthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,

This post provides some insight into CIO & CTO Strategy Track sessions, the healthcare champions who will be presenting and participating in the various sessions, and presents a unique discount offer for HCEG members and associates considering attending this high-profile healthcare event.

Digital Technology – The Foundation of Healthcare Innovation and DisruptionHealthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,

While most of the sessions at the WHCC are focused on strategy, leadership, business transformation, and policy, the sessions in the CIO & CTO Strategy track will share insight, ideas, and actionable information on digital technology-related topics identified by HCEG members and associates in the 2019 HCEG Top 10 list – specifically:

  • Data Analytics (Top 10 Item #1)
  • Importance of Useable Technology (Top 10 Item #5)
  • Pharmacy Costs and Transparency (Top 10 Item #6)
  • External Market Disruptors (Top 10 Item #7)
  • Cybersecurity (Top 10 Item #10)

In addition, HCEG’s board chair Kim Sinclair, executive director Ferris Taylor, and board member Alan Abramson will share insights on the 2019 HCEG Top 10 list of primary challenges, issues, and opportunities.

Technology-Focused Sessions Supporting Healthcare Innovation and Disruption

There are eighteen different tracks at the 16th Annual World Health Care Congress – something for everyone that can be mixed and matched to meet specific areas of interest and need. Use HCEG2019 when you register here to receive a discount not generally available to everyone.Healthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,

Here are the sessions in the CIO & CTo Strategy Track that HCEG has partnered with the World Health Care Congress to present:

Optimize Information Sharing to Generate Real Value from Data (HCEG Top 10 Item #1)

Tues, April 30th at 11:25 am

Latecia Engram, Lead of the ReImagine Data Insights Initiative at HHS’s Office of the Chief Technology Officer will share a first-hand overview of how HHS assessed its information sharing processes and developed a roadmap for greater efficiency and effectiveness. Latecia will also share insight into the foundational work that must happen before any organization can truly use data as an asset.Healthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,

How Do You Value a Life Saved? – Pharmacy Costs and Transparency (HCEG Top 10 Item #6)

Tues, April 30th at 1:35 pm

Lynn Hanessian, Board Member at the Center for Healthcare Innovation (CHI) will moderate a discussion with Nichole White, VP of Health Services at Medica and David A. DiLoreto, MD, HCEG board member and Principal at Sg2. They’ll discuss how outcomes and costs associated using technology to increase transparency and value in the fastest growing segment of healthcare costs – pharmacy.Healthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,

Useable Tech: Develop and Deploy Solutions that Fit into Your Member’s or Patient’s Life (HCEG Top 10 Item #5)

Mon, April 29th at 1:40 pm

Brett Trusko, Founder of the International Association of Innovation Professionals (IAOIP) and Editor-in-Chief of the International Journal of Innovation Science and Kevin Pereau, Founder and CEO of Transcend IT Health will discuss technology’s role in addressing member and patient needs.

Insight and examples of why using technology for technology’s sake simply do not work will be shared along with a discussion of machine language and artificial intelligence’s promise in flagging fraudulent activity more quickly; alleviating waste and abuse.Healthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,

Cybersecurity – Think Beyond Enterprise and Employee Training (HCEG Top 10 Item #10)

Mon, April 29th at 2:30 pm

Jothi Dugar, Chief Information Security Officer in the Office of the Director at the NIH Center for Information Technology will join HCEG board member Eric Decker, Sr VP of IT & CIO at Independent Health, and HCEG Secretary Tim Thull, Sr VP & CIO at Medica to discussion cybersecurity – ranked #10 on the 2019 HCEG Top 10.

Discussion topics include:

    • Addressing cybersecurity at the end-user level by considering the psychology of cybersecurity and how to optimize your workforce against threats
    • What’s holding health care back from sophisticated approaches to providing private, secure PHIHealthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,

Healthcare Innovation and Disruption Highlighted in HCEG Top 10 List & Industry Pulse

On Tuesday, April 30th at 2:25 pm, HCEG board chair Kim Sinclair, CIO at BMC HealthNet Plan, executive director Ferris Taylor, and board member Alan Abramson, Sr VP of IT & CIO at HealthPartners and Co-Chair of the Minnesota eHealth Advisory Committee will present ‘The HCEG Reveal: What CIOs and CTOs Care about Most in 2019 (and Why You Should Too).’ In this session, an overview and their insight on the 2019 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives in 2019 will be shared including an overview of the impact the HCEG Top 10 can have on members, patients, providers, and others in our increasingly digital world.

The 9th Annual Industry Pulse Survey – Perspectives on Healthcare Innovation and Disruption9th Annual Industry Pulse survey. 2019 HCEG Top 10 List. Top challenges, issues and opportunities facing healthcare leadership.

Attendees of ‘The HCEG Reveal’ session will also enjoy insight and commentary on the 2019 Industry Pulse research survey – an annual survey based on the 2019 HCEG Top 10 and scheduled for release in the weeks before the World Health Care Congress event. This 9th instance of the Industry Pulse looks not only at the marketplace challenges, trends, opportunities, and investments reported by industry leaders but also compares and contrasts those findings with what was uncovered in past Industry Pulse surveys.

RELATED: The 2019 HCEG Top 10 List of Healthcare Challenges, Issues & Opportunities

More Details on 16th Annual World Health Care Congress and CIO & CTO Strategy Track

Here’s additional information on the 16th Annual World Health Care Congress. Feel free to reach out to us or contact WHCC if you have any questions regarding registration for this world-class healthcare event.

Conference WebsiteConference BrochureAgendaAgenda Snapshot
SpeakersEvent Hashtag: #WHCC19Twitter: @WHCCEventsContact WHCC

Special Discount for HCEG Members & Associates

HCEG is pleased to offer its members and associates a special discount to this year’s 16th Annual World Health Care Congress. Use HCEG2019 when you register here to receive a discount not generally available to everyone.Healthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,

Connect w/ HealthCare Innovators and Disruptors at 16th Annual World Health Care Congress

As uncertainty retains its grip on the healthcare sector, healthcare leaders now – more than ever – need to stay on top of the policies, regulations, technologies, and trends shaping the market. Consider joining your peers at the 16th Annual World Health Care Congress on April 28th in Washington, DC and register today!

Healthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,

Stay Connected with HealthCare Innovators and Disruptors

Healthcare leaders and those championing the transformation of healthcare can subscribe to our eNewsletter to stay abreast of information, events, and networking opportunities in 2019 and beyond.

RELATED: What’s In Store for HealthCare Executive Group Members in 2019?

Healthcare Executive Group HCEG. HIMSS19. 2019 HIMSS Conference. Champions of Health. Leading conferences and events for healthcare executives and thought leaders. 2019 Annual Forum. Digital Health. Transformation.

Insight from Champions of Health at 2019 HIMSS Global Conference & Exhibition

By | Conferences, HCEG Top 10, HIMSS19, Sponsor | No Comments

The 2019 HIMSS Global Conference & Exhibition adjourned on Friday, February 15th with 45,000+ professionals from 90+ countries, 1300+ exhibitors, 300+ education sessions spanning 24 topics and 100’s of special programs and networking events taking place over the nearly weeklong event. And HealthCare Executive Group (HCEG) members, sponsor partners, and other Champions of Health were in attendance.

Healthcare Executive Group HCEG at HIMSS Conference. Recapping HIMSS19.

HCEG Executive Director Ferris Taylor – A Champion of Health

This post presents a few highlights and resources from the conference including:

  • HHS/CMS Regulators Challenge Private Sector Participants
  • What Others Are Saying About the 2019 HIMSS Conference
  • Resources from 2019 HIMSS Conference & Exhibition
  • Session Presentations/Slide Decks
  • Collection of Live-Streamed Interviews & Sessions
  • Conference News & Announcements

See HealthCare Executive Group & Sponsor Partners at the 2019 HIMSS Conference

HHS/CMS Regulators Challenge Private Sector Participants at 2019 HIMSS Global Conference

On Tuesday, HIMSS CEO Hal Wolf chaired a fireside chat with a handful of individuals holding or who have held senior positions with the federal government.Healthcare Executive Group HCEG at HIMSS Conference. Recapping HIMSS19. Seema Verma, Michael Leavitt, Dr. Karen DeSalvo, Aneesh Chopra Interoperability, Information Blocking and open API’s based on the Fast Healthcare Interoperability Resources (FHIR)

  • Seema Verma – Current Centers for Medicare & Medicaid Services (CMS) Administrator
  • Michael Leavitt – Former Health & Human Services (HHS) Secretary
  • Dr. Karen DeSalvo – Former Office of the National Coordinator for Health Information Technology (ONC)
  • Aneesh Chopra – First Chief Technology Officer of the United States

All of these Champions of Health discussed what was expected to be major HIMSS conference themes: Data Interoperability, Information Blocking and open API’s based on the Fast Healthcare Interoperability Resources (FHIR) standard. All of which got a boost on the opening day of the HIMSS conference with the CMS and ONC release of new rules intended to make data more accessible.

Among other things, the proposal mandates that FHIR will be the standard now for health plans, hospitals, vendors and others for sharing healthcare data sets. Here’s a Summary of the New ONC and CMS Notices of Proposed Rulemaking for Health IT. And the entire 742-page document. This post here by Fierce Healthcare provides additional details on the proposed rules.

See also HIMSS19 keynoters challenge private sector to keep pace with FHIR, open APIs’ for more.

Champions of Health Discuss Interoperability and Value-Based Care Delivery

On Wednesday evening, another Champion of Health, CMS’s Deputy Administrator and Director of the Center for Medicare and Medicaid Innovation (CMMI) Adam Boehler joined John Doerr, Chairman of Venture capital firm Kleiner Perkins and Aneesh Chopra for an interesting and occasionally provocative discussion on The Intersection Between Interoperability and Value-Based Care Delivery.

As the session title indicates, the discussion centered around the topics of liberating healthcare data and addressing incentives to change payment from fee-for-service to value-based payments. This was an interesting discussion in that none of these three individuals are clinicians but rather brought what was clearly a business focus to the discussion.

Four Key Considerations for Revising Healthcare Incentives

Adam Boehler noted four key considerations for healthcare leaders to address in their quest to revise incentives and effect true change in the healthcare ecosystem

  1. Treat patients as consumers
  2. Help providers become more accountable for outcomes
  3. Adjust incentives to reward more preventive services
  4. Improve how payment policies are aligned to outcomes

Interesting Comments from Champions of Health at 2019 HIMSS Conference

A few interesting comments were made during the chat.

Aneesh Chopra, John Doerr, & Adam Boehler (R)

From John Doerr:

“There is not currently any business case for a large health system to replace their installed EHR system”

“What I believe is missing is a platform to make value-based care more successful and accelerated. We need to blow up fee-for-service to make these platforms happen”

“Artificial intelligence has been overhyped and is now underappreciated”

“On the current trajectory, the United States won’t win the artificial intelligence race”

From Adam Boehler:

“CMMI is a real treasure trove of information [regarding payment model innovations and programs] that is not being taken advantage as much as it should be by healthcare industry participants“

Learn more about the Center for Medicare and Medicaid Innovation and its resources here.

North Carolina as a Hotbed for Healthcare Innovation

Additionally, the group discussed some of the organizations, programs and individuals working on innovative and other potentially transformational changes in various areas around the country. In particular, North Carolina was noted by all as leading the way in the area of value-based care, reimbursement, and improving outcomes.

Seemingly every speaker positively acknowledged that North Carolina is a hotbed of healthcare innovation with John Doerr stating “If what’s happening in North Carolina won’t work, we’re hosed.

More About Value-Based Care & Delivery – 2019 HCEG Top 10 Item #4Healthcare Executive Group HCEG at HIMSS Conference. Recapping HIMSS19. HCEG Top 10 list of challenges, issues, and opportunities. Digital health. Leadership.

The discussion between Adam Boehler, Aneesh Chopra, and John Doerr in the Orange County Convention Centers Chapin Theater was an insightful, entertaining, comfortable, and welcome break at the end of the 3rd day of the HIMSS conference. Sitting in those comfortable seats at the end of three days of walking, standing and talking made the information, opinion and occasional levity shared among these three healthcare leaders all the more enjoyable.

For every year since the HCEG Top 10 list of challenges, issues, and opportunities have been created by HCEG members, value-based payments have been included on the list. In 2018, value-based payment was ranked as #3 on the list – this year it’s ranked #4. One of HCEG’s members will be writing a guest post covering more of the discussion that ensued during The Intersection Between Interoperability and Value-Based Care Delivery.

Subscribe to our eNewsletter for more on this specific session and other topics of interest to healthcare executives and thought leaders.

Inspirational Stories from Champions of Health at 2019 HIMSS Conference

Healthcare Executive Group HCEG at HIMSS Conference. Recapping HIMSS19. Champions of Health. Digital Health. Transformation.

Not everything in Orlando was just about technology, policy and the business of transforming healthcare. There were sessions featuring inspiring, true-life stories of courage in dealing with the clinical, administrative and financial aspects of the American healthcare system.

Cris Ross, CIO of the Mayo Clinic, shared about his personal struggle with dealing with the very healthcare ecosystem in which he had a role in creating. See this account of some of the challenges Cris Ross faced.

Another story shared how HIMSS helps to support and Celebrate the Next Generation of Healthcare Leaders by providing scholarships for undergraduate and post-graduates to low-income individuals. See MSHMI Student Earns Exclusive Industry Scholarship

Resources from 2019 HIMSS Conference & Exhibition

Session Presentations/Slide Decks

HIMSSTV. Digital Health Content. Healthcare Executive Group HCEG at HIMSS Conference. Recapping HIMSS19. Interoperability, Information Blocking and open API’s. educational sessions

Above the scene view of HIMSS TV crew – Monday, 2/11/19

Whether you attended the HIMSS conference or not, you can access many of the presentation decks shared in the 300+ educational sessions. For information on how to access presentations from HIMSS sessions, see this easy 3-step process here.

What are Others Saying About the 2019 HIMSS Conference?

Thankfully, there’s no shortage of recaps, summaries, post-conference analyses and opinion pieces that can serve to help cut through a lot of the hype and chaff that’s unavoidable in a large conference like the annual HIMSS conference. Here are a few summary recaps that may be of interest.

Organizations Supporting HealthCare Executive Group at 2019 HIMSS Global Conference

As noted in this earlier post HealthCare Executive Group & Sponsor Partners at the 2019 HIMSS Conference, nearly all of our 2019 sponsor partners were represented at the 2019 HIMSS Global Conference & Exhibition. In addition to exhibiting at the conference, our sponsor partners served as Champions of Health by participating in general sessions, educational sessions, and various formal and informal networking events.

In addition, our sponsor partners shared via HIMSS formal, live-streamed sessions, hosted luncheon session for attendees to share their experiences with blockchain technologies, offered complimentary smoothies throughout each day, and in general helped attendees to get the most out of their HIMSS conference experience.

Healthcare Executive Group HCEG at HIMSS Conference. Recapping HIMSS19. HCEG Top 10 list of challenges, issues, and opportunities. Digital health. Leadership. Appian, Change Healthcare, Instamed, Surescripts, Zipari,More Opportunities for Champions of Health to Convene, Share, & Network

Events like the 2019 HIMSS Global Conference & Exhibition are great opportunities to get a feel for and gain a better appreciation for what’s going on across the entire healthcare ecosystem. There are so many challenges, issues, opportunities, and uncertainties that must be triaged on a daily basis. To many people, meeting and interacting with other individuals, communities, groups, vendor companies and other organizations in a meaningful – however brief – moment is what these conferences are all about.

To continue our mission of convening and supporting Champions of Health, the HealthCare Executive Group offers the following opportunities to healthcare executives and other leaders:

16th Annual World Healthcare Congress – Washington, DC – April 28 – May 1, 2019

We’re partnering with the World Healthcare Congress to present the ‘CIO & CTO Strategy Track’ at this year’s 16th Annual World Healthcare Congress. Learn more about the agenda here – including a list of speakers in the CIO & CTO Strategy Track.

Use HCEG2019 for a special HCEG-only discount to this important annual event. Feel free to contact us for more information.Healthcare Executive Group HCEG at HIMSS Conference. WHCC. World Healthcare Congress. 'CIO & CTO Strategy Track' Digital Health. Transformation. 16th Annual World #Healthcare Congress: Apr 28- May 1

Our 2019 Annual Forum – Boston, MA – Sep 9-11, 2019

HCEG’s 2019 Annual Forum takes place in Boston, Massachusetts on September 9 – 11, 2019. Our planning of the agenda, speakers and special networking events continues and we are close to opening up registration.  To learn a bit about last year’s annual forum and see some pictures, check out this recap. And click here to be added to a list to receive the latest information on our 2019 Annual Forum as it becomes available.

Healthcare Executive Group HCEG. Leading conferences and events for healthcare executives and thought leaders. 2019 Annual Forum. Digital Health. Transformation.

HealthCare Executive Group & Sponsor Partners at the 2019 HIMSS Conference

By | Conferences, HCEG Top 10, HIMSS19, Social Determinants of Health | One Comment

The 2019 HIMSS Global Conference & Exhibition kicks off this coming Sunday in Orlando, FL and runs through Friday, February 15th. 45,000+ professionals from 90+ countries, 1300+ exhibitors, 300+ education sessions spanning 24 topics and 100’s of special programs and networking events will converge to offer comprehensive insight into the current state of the healthcare industry. In addition to many of our members and sponsor partners in attendance, board members of the HealthCare Executive Group (HCEG) and a couple support staff will be gathering content of interest to share, networking and supporting our sponsor partners.

Items on the 2019 HCEG’s Top 10 List Dominate

Not long after last year’s HIMSS Conference came to an end, industry thought leaders, prominent analysts, and media outfits covering the digital healthcare space started predicting the major themes and top trends expected to dominate this year’s HIMSS conference.  These themes and trends include…HCEG Top 10. Industry Pulse Survey. Challenges, issues, opportunities healthcare industry. Data & Analytics, Total Consumer Health, Population Health Services, Value-based Payments, The Digital Healthcare Organization, Rising Pharmacy Costs, External Market Disruption, Operational Effectiveness, Opioid Management

Not surprisingly, these major themes closely align with the challenges, issues, and opportunities ranked by HCEG’s members in the 2019 HCEG Top 10 list:

Learn more about themes and trends addressed at the HIMSS Conference in this 2019 Healthcare Trends Forecast.

HCEG Members & Sponsor Partners at the 2019 HIMSS Conference

If you’re at the HIMSS Conference, be sure to check out our sponsor partners exhibits, sessions and the special events they’re hosting. Here are those we know about at this time.

Appian

Visit Booth 6543 to learn about Appian’s leading platform for low-code enterprise development. Appian will be providing live demos of their platform HCEG Healthcare Executive Group. Appian. Enterprise low-code. industry-leading intelligent automation. Digital Transformation Patient, member, and provider data. healthcare payers and providers innovation, consumers, healthon Tuesday, February 12th at 11:30 am – addressing topics such as Clinical Trials Intake, Clinician Onboarding and Credentialing, Home Health Manager, Provider Payment Reconciliation, Utilization Management, and more!

Be sure to Refresh and Rejuvenate Yourself – and your phone – as Appian will be offering complimentary healthy smoothies throughout booth hours each day, along with a relaxing device charging station area for you to take a break. And while you’re at the Appian booth, be sure to have your badge scanned for a chance to win a Vitamix to create your own smoothies at home or an Apple Watch Nike Plus Series 4 to track your healthy habits.

For more information and to schedule a meeting with Appian at HIMSS, contact Appian

SurescriptsSurescripts. HCEG Healthcare Executive Group. Health plan health system payments pharmaceutical pharmacy member engagement

Visit Booth 6158 to learn about the offerings of our newest sponsor partner Surescripts. Surescripts will also be sharing information on their products and services in Booth’s 9100-44 and VHQ8659

On Wednesday, February 13th at 8:30-9: 30 am, Tom Skelton, Surescripts CEO will participate in an event titled “Transparency in Prescription Drug Costs to Help Patients Save Money.” Attendees can participate in this event in room W304A. It will also be one of this year’s live-streamed events.

Click here for more information on Surescripts at HIMSS – and click here to schedule a meeting with Surescripts at HIMSS.

Change Healthcare

Visit Booth 3679 to meet with Change Healthcare to learn about their wide range of products and services.HCEG Healthcare Executive Group. Change Healthcare consulting. value-based healthcare system. healthcare technology company. software, analytics, network solutions, and technology-enabled services.

On Wednesday, February 13th at 12:30-1:30pm, Change Healthcare hosts a Blockchain in Healthcare Luncheon where like-minded health information and technology professionals can better understand and share their experiences with blockchain technology. This event takes place in Room W110A and separate registration is required.

For more information, contact Change Healthcare

InstamedHCEG Healthcare Executive Group. InstaMed healthcare payments experience. Consumers, providers and payers. payment transaction. private cloud-based technology electronic transactions

Visit Booth 1987 to learn more about InstaMed’s healthcare payments products and services.

For more information, contact Instamed

ZipariZipari. HCEG Healthcare Executive Group. Health plan claims payment administration systems platforms. Digital health solutions. Customer Relationship Management CRM

Visit Booth 5483 to learn more about how Zipari’s has pioneered consumer experience technology exclusively for health carriers.

For more information, contact Zipari

Other HCEG Sponsors & Partners at 2019 HIMSS Conference

In addition to the above, our other sponsors and partners will be represented at the 2019 HIMSS Conference & Exhibition in some capacity. Check out their leading healthcare products/services and reach out to them for more information.

Solera Health Network. HCEG Healthcare Executive Group. Network partners preventing and managing chronic disease. Health plans, payers securely efficiently network of community-based digital health solutions. Diabetes.HealthEdge. HCEG Healthcare Executive Group. Health plan claims payment administration systems platforms. Digital health solutions.HCEG Healthcare Executive Group. RedCard health plans TPAs secure data communication members providers.
Contact SoleraContact HealthEdgeContact Redcard
HCEG Healthcare Executive Group. Softheon. cloud-based solutions. retail-like, user-friendly experience. personalized communication. Real-time support member engagement. enrollment, member billing, ACA. Direct EnrollmentEQ Health Solutions. HCEG Healthcare Executive Group. Health plan claims payment administration systems platforms. Digital health solutions. Customer Relationship Management CRM
Contact SoftheonContact EQHealth

Resources to Help Conquer the 2019 HIMSS Conference & Exhibition

Live-Streamed Sessions

This year, HIMSS will be live-streaming a number of sessions. Whether you’re attending or not, consider checking out these live-streamed sessions.

Vendor/Exhibitor Search

Learn more about the companies exhibiting at the conference here. Also, HIMSS has a comprehensive list of all the vendor/exhibitor categories and subcategories to help you refine your list of must-see vendors and exhibitors.

Popular Hashtags at the 2019 HIMSS Conference & Exhibition

Whether you’re attending the 2019 HIMSS Conference or not, you can stay connected with the popular themes and topics – and general HIMSS19 subject by using the following hashtags:

#HIMSS19 = The official hashtag for the 2019 HIMSS Conference

#Analytics, #BigData, #AI, #artificialintelligence#machinelearning

#PatientEngagement, #DigitalHealth, & #healthtech

#sdoh

HIMSS has also defined some HIMSS and conference-specific has tags in The Official #HIMSS19 Hashtag Guide

Special ‘HIMSS19-edition’ eNewsletter

Keep your eyes peeled for more information, insight, and ideas that HCEG members, sponsor partners, and advisors will be gathering from Orlando this coming week. A special ‘HIMSS19-edition’ eNewsletter will be shared later next week including major takeaways, insights from conference thought leaders and some pictures capturing HCEG member and sponsor partners experiences at the conference. If you aren’t already a subscriber to our newsletter, you can sign up here.

Save the Date – 2019 HCEG Annual Forum – Boston, MA

HCEG’s 2019 Annual Forum takes place in Boston, Massachusetts on September 9 – 11, 2019. We’re working on developing an interesting agenda and lining up some great speakers. To learn a bit about last year’s annual forum and see some pictures, check out this recap. And click here to be added to a list to receive the latest information on our 2019 Annual Forum as it becomes available.

Healthcare Executive Group. HCEG. Consumerism, Digital Health. Executive Leadership Roundtable. 2019 HCEG Top 10 List. 9th Annual Industry Pulse. Executive MindXchange. HIMSS.

Recapping Healthcare Consumerism, Digital Health & What’s Happening w/ HealthCare Executive Group

By | Annual Forum, Conferences, Executive Leadership Roundtable, HCEG Top 10, Nashville, The Digital Healthcare Organization | No Comments

As January nears to a close and nearly all of us have already abandoned our New Year’s resolutions, we want to share what’s been going on in the last month or so with the HealthCare Executive Group (HCEG); and share about what’s in-store for HCEG members and associates over the next month.

Read on for more about the following:

  • Recap of Our Executive Leadership Roundtable at AHIP’s CX & Digital Health Forum
  • 2019 HCEG Top 10 List in the News
  • The 9th Annual Industry Pulse Research Survey
  • Executive MindXchange – The Payor & Provider Ecosystem Evolution
  • 2019 Annual Form of American Association of Payers, Administrators and Networks
  • 2019 HIMSS Conference & Exhibition

Recap of Our Executive Leadership Roundtable at AHIP’s CX & Digital Health Forum

In December, we hosted an Executive Leadership Roundtable (ELR), Immediately after AHIP’s 2018 Consumer Experience & Digital Health Forum (AHIP CDF) adjourned in Nashville, TN. Brian Lobley, President, Commercial and Consumer Markets at Independence Blue Cross and Stuart Hanson, Managing Director, Head of Healthcare Payments at JPMorgan Chase & Co chaired the ELR with HCEG’s Executive Director Ferris Taylor moderating.

The roundtable leaders and about 30 participants shared insight on Consumer Experience & Digital Health – the theme of AHIP’s forum – on an intimate basis over the course of 2+ hours.

Read our blog post – Leaders Share Insight on Healthcare Consumerism & Digitally Enabled Organizations – to learn about the following topics discussed at our roundtable:

  • Democratizing Healthcare Decision-Making and Control to Consumers and Patients
  • How to Simplify Consumer Healthcare Decisions
  • Tipping Points to a Truly Consumer Driven Healthcare Industry
  • Integrating Services into Physician Workflow and Patient
  • How Increases in Home-based Care are Opening Opportunities for Non-Traditional Providers
  • What ELR Participants Think Might Be the ‘Next Kodak’ in the Healthcare Industry
  • The Four Constituents of Well-Being

2019 HCEG Top 10 List in the News

HCEG’s 2019 Top 10 list – defined by participants of our 2018 Annual Forum held in Minneapolis last September – has received quite a bit of attention and is driving our educational and event programming in 2019. Check out the following articles shared this month – and see more on our website.

HCEG Top 10. Industry Pulse Survey. Challenges, issues, opportunities healthcare industry. Data & Analytics, Total Consumer Health, Population Health Services, Value-based Payments, The Digital Healthcare Organization, Rising Pharmacy Costs, External Market Disruption, Operational Effectiveness, Opioid Management

Looking Ahead: 2019 Health Care Trends(CVS Health)
A Tour of 2019 Healthcare Predictions(MCOL)
2019 Healthcare Management Trends CNOs Should Watch(Shift Wizard)
Artificial Intelligence: Molecule to Market(PharmaVoice)
Why 2019 Is the Time for Hospitals to Invest in Technology(Amplion Alert)

By the way, you can access additional information about HCEG’s 2018 Annual Forum including session materials, participant roster, and more here.

The 9th Annual Industry Pulse Research Survey

The results of the 9th Annual Industry Pulse – a research survey co-sponsored by HCEG and our sponsor partner Change Healthcare – will be released in the next month or so. This important healthcare industry survey is based on the 2019 HCEG Top 10 List and offers a deeper dive into the top challenges, issues, and opportunities facing healthcare leadership. Here’s last year’s 2018 Industry Pulse report.

Be sure to review the results of this in-depth research survey to stay abreast of industry trends, current leadership insight and the what others think are the opportunities, issues and challenges facing leaders in the American healthcare industry. Share your email here and we’ll be sure to send you a copy.

Executive MindXchange – Explore the Payor & Provider Ecosystem Evolution

In alignment with HCEG’s mission to support and advance the exchange of information between healthcare executives, industry thought leaders and others leading the transformation of healthcare, HCEG is pleased to be an Association Partner with Frost & Sullivan on their latest Executive MindXchange event: Explore the Payor & Provider Ecosystem Evolution.Healthcare Executive Group. HCEG. Consumerism, Digital Health. Executive Leadership Roundtable. 2019 HCEG Top 10 List. 9th Annual Industry Pulse. Executive MindXchange. HIMSS.

Starting Sunday, January 27th, payers, providers and healthcare technology executives will collaborate for three days in San Diego, CA to discuss and advance a shared vision of the changing world within the healthcare ecosystem. Check out this page for more information and save $250 by using the “HCEG” discount code when you register.

Insight from the MindXchange event will be shared on Twitter using the #FrostHCI hashtag. If you’re unable to attend, follow @HCExecGroup and @FSEvents on Twitter.

2019 Annual Form of American Association of Payers, Administrators and Networks

At the same time as healthcare leaders are ‘Exploring the Payor & Provider Ecosystem Evolution’ in San Diego, the  American Association of Payers, Administrators and Networks (AAPAN) 2019 Annual Forum is similarly bringing together leaders from health plans, provider networks, 3rd party administrators and care management organizations to collaborate on ideas that surely won’t stay in Vegas long.

2019 HIMSS Conference & Exhibition

Many HCEG members, sponsors, partners, and associates will be attending the granddaddy of all healthcare conferences – the 2019 HIMSS Conference & Exhibition – in Orlando, FL next month. We’ll be sharing information in an upcoming blog post including a list of who’s attending, speaking and exhibiting.

Stay tuned for more about the 2019 HIMSS Conference in the next two weeks.

Stay Connected to Your HealthCare Executive Peers

Whether you’ve already abandoned our New Year’s resolutions or not, don’t abandon the opportunity to connect with, share and learn about the challenges, issues, and opportunities facing healthcare leadership in 2019 and beyond. As the article on resolutions listed, don’t let Procrastination, not having a game plan, and/or ‘doing it alone’ prevent you from being ‘in the know’ during these uncertain times in healthcare.

Follow us on Twitter, join us on LinkedIn and consider becoming a member of the HealthCare Executive Group today.

 

Leaders Share Insight on Healthcare Consumerism & Digitally Enabled Organizations

By | Executive Leadership Roundtable, HCEG Top 10, Social Determinants of Health, The Digital Healthcare Organization | One Comment

It’s no surprise to anyone working in healthcare that healthcare consumerism and digitally enabled organizations that support healthcare consumers and patients are top of mind for today’s healthcare executive leadership. Indeed, Total Consumer Health and The Digital Healthcare Organization are ranked #2 and #5 respectively on the 2019 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives.

Immediately after AHIP’s 2018 Consumer Experience & Digital Health Forum (AHIP CDF) adjourned in Nashville, TN last month, HCEG hosted an Executive Leadership Roundtable (ELR) for approximately three dozen participants. Brian Lobley, President, Commercial and Consumer Markets at Independence Blue Cross and Stuart Hanson, Managing Director, Head of Healthcare Payments at JPMorgan Chase & Co chaired the ELR with HCEG’s Executive Director Ferris Taylor moderating.

Topics Discussed at HCEG’s Recent Executive Leadership Roundtable in Nashville, TN

As is the approach with all ELR’s hosted by the HealthCare Executive Group, the theme presented and the topics were aligned with and built upon the theme of the anchor event: Consumer Experience & Digital Health:

  • Catalysts for Healthcare Consumerism
  • Turning Passive Health Plan Members and Patients into Active Consumers
  • How Value-Based Relationships Change How Healthcare Stakeholders Engage with Their Members and Patients
  • Independence Blue Cross and JP Morgan Chase Perspectives on Member Engagement
  • Impact of New Competition and Innovations on “Healthcare Consumerism”

This is the first post of a two-part series recapping the information, insight, and ideas shared during the nearly three-hour long executive leadership roundtable event held on December 13th, 2018.

Helping Simplify Healthcare Decisions

One theme throughout the 2018 AHIP CDF was that most compelling opportunities to improve healthcare lie in making the complex simple.  In healthcare, there are simply too many transactions that add friction and create misery for the very people who can ill-afford to experience them.  These transactions must be imbued with both humanity & simplicity.

Ferris Taylor kicked off the discussion by asking panelists:

What is being done now or can be done soon to help people understand their healthcare options?

Brian Lobley noted the importance and value of healthcare consumers working with and through their PCP or other physician(s) primarily responsible for providing their care. He noted that many primary care physicians will only work within their own healthcare system and will often not suggest any services from other providers outside that healthcare system – even if it were in the patient’s best interest clinically and/or financially. Brian went on to state that until consumers bear more of the cost there will not likely be any appreciable change

Discussion ensued that short benefit periods preclude most health plans or other risk-bearing organizations from investing in people’s health. Everyone seemed to agree that longer benefit periods or some way of sharing individual healthcare costs over a period of multiple years and perhaps across multiple payers would go a long way toward improving individual outcomes and lowering overall costs.

Integrating Services into Physician Workflow and Patient Life FlowHealthcare consumerism and digitally enabled organizations. Total Consumer Health. The Digital Healthcare Organization. 2019 HCEG Top 10 list. Physician workflow. Patient life flow. HealthCare Executive Group

Roundtable participates agreed that in order to maximize consumer and patient benefit and to minimize physician burnout, diagnostic and therapeutic procedures must be intelligently integrated into physician/clinician workflow and the patient’s life-flow.

Physicians and patients simply don’t want to be told what to do but rather provide and obtain needed services as conveniently as possible and as part of their individual, respective day to day workflow and life-flow. As Ferris stated: ‘Make the right thing the easy thing to do!’

Democratizing Healthcare Decision-Making and Control to Consumers and Patients

ELR participant David Gallegos shared:

“Until healthcare is democratized, it’s going to be very hard for consumers to really take control. Right now, healthcare consumers really don’t have much choice because it’s the employers who choose the health plan and the employers who make all the contracting and payment decisions. Until consumers have more choice and can make more of the primary decisions, there won’t be any major improvement.”

Tipping Points to a Truly Consumer Driven Healthcare Industry

One roundtable participant asked:

“What are your predictions on what the tipping points are that would get us to the truly consumer-driven industry much like retail or other things?”

JP Morgan’s Stuart Hanson stated that consumers and employer groups are fed up and taking action on their own and not waiting for the government or health insurance plans to address high costs and inconsistent outcomes:

I think we are there now with the current member populations of most health plans. Consumers are fed up. They’re asking their physicians harder questions. They’re challenging how their health plans adjudicate claims. They’re actually reading their EOB’s and trying to understand them. And now employer groups are demanding change.”

“But the industry has not adapted to employer and member demands so that’s why there are employer-driven initiatives like the Comcast-IBX initiative and the Amazon Berkshire Chase consortium that are driving employer-based change.”

Stuart and Brian went on to share information and insight on two nascent employer group consortiums they are each involved with:

Healthcare – Particularly Pharmacy – is a Huge and Growing Expense

Healthcare consumerism and digitally enabled organizations. Total Consumer Health. The Digital Healthcare Organization. 2019 HCEG Top 10 list. Pharmacy Expense. Specialty Drugs. Cost. RXOne participant stated loudly: ‘Drug prices and their outcomes must be addressed!’

Stuart shared that, after salary and facilities (rent), healthcare is the 3rd largest expense for most employers. And that pharmacy is the largest and fastest growing part of overall healthcare expenditures. Brian noted that big pharma, and specialty drugs in particular, will eventually sink U.S. healthcare if pharmacy costs are not addressed soon.

The idea that a single payer or ‘Medicare For All’ movement can solve America’s healthcare crises was floated. Brian noted that many people fail to realize that these approaches are still based on a combined government-private solution and that many of today’s cost and outcomes challenges will not necessarily be fixed.

Increase in Home-based Care – Opening Opportunities for Non-Traditional Providers

As the home becomes more accessible physically and virtually via new technologies like voice, home-based medical and non-medical services provided in the home will help accelerate the tipping point. Brian pointed to the recent purchase of GreatCall by Best Buy and his own company’s partnership with Comcast. There was general agreement that the access that Best Buy’s Geek Squad and Comcast’s CATV installers have to the residential market offer great potential to engage with and influence healthcare consumer behavior.

Questions from Healthcare Leaders Participating in HCEG’s Executive Leadership Roundtable

Our roundtable events are free-flowing discussions and the eventual direction of each roundtable event is often dictated by where attendee interaction takes us. And participants at our ELR did ask questions and participate without being prodded:

Who do you think is the next Kodak in the Healthcare Industry?

ELR participant Dr. Kyra Bobinet, MD asked panelists: ‘Who do you think the next Kodak will be in the healthcare space?

Stuart responded: “Health plans” and noted how there used to be 100+ BCBS health plans and now there are less than 40.

And Brian added: “Hospitals” and noted that there are way too many beds available and hospital facilities and real estate holdings are huge expenses. And the movement of more home-based care is only exacerbating this shift in care settings.

Where do you see benefit design going to actually support true prevention?

Participant Kristen Valdes, CEO of b.well, raised the topic of more and more employer groups wanting to offer preventive and other services that are not often available in many health plan benefit packages. Kristen shared:Healthcare consumerism and digitally enabled organizations. Total Consumer Health. The Digital Healthcare Organization. 2019 HCEG Top 10 list. Prevention. Preventative Medicine.

‘We are seeing employers in our market wanting to pay for true prevention and we’re having to create programs. Employers are willing to pay (for preventive services) outside of their medical benefit.’

Kristen also noted that more healthcare organizations are offering their members and patients the opportunity to undergo genetic testing as part of a routine primary care visit. Increasingly, analytics are able to interpret these test results in terms of identifying the total cost of an individual based on providing care or not providing care.

The vision is that these services will provide physicians with relevant information to inform personalized treatment decisions for their patients, such as offering preventive steps to patients at risk for hereditary conditions.

Brian Lobley shared his opinion that the healthcare industry is a ways away from more widespread use of genomic and related testing because many individuals are afraid to use these tests based on a fear that the results may be used against them. Several participants shared that they find it hard to believe that someone will allow themselves to be exposed in terms of what their genomic testing reveals about their potential cost of care.

Why Have Health Plans, Physicians and Provider Organizations Not Partnered to Go Against Big Food?

Cate McConnell, Healthcare Change Leader at Appian, questioned why traditional healthcare constituents have not organized to lobby and make attempts to change the negative effect that many of the foods consumed in America have on an individual’s healthcare.

While no one offered an explanation, one participant did reference a recent article claiming that ‘gut health’ can be more important than ‘heart health.’ And Dr. Kyra Bobinet shared that nutrition and proper food choices are her passion and that anyone interested in learning more could reach out to her for more information.

Your Disease Does Not Define Who You Are

To illustrate the importance of how most people view their healthcare status and need, Ferris Taylor shared a description of one’s healthcare state does not define them:

“My wife has diabetes but she isn’t a diabetic. She’s a mother. She’s a grandmother. She sings in a choir. She has a life. She’s in the community. She wants to deal with that one element of her life but get on with all the rest of her life.”Healthcare consumerism and digitally enabled organizations. Total Consumer Health. The Digital Healthcare Organization. 2019 HCEG Top 10 list. Prevention. Preventative Medicine. Well-being

The Four Constituents of Well-Being

In response to Ferris’s share that the state of our health does not define who we are as individuals, Dr. Kyra Bobinet shared that scientific studies have shown that four primary constituents rooted in neural circuits have a significant influence on our well-being:

  1. Resilience: the rapidity with which we recover from adversity; some people recover slowly and other people recover more quickly.Healthcare consumerism and digitally enabled organizations. Total Consumer Health. The Digital Healthcare Organization. 2019 HCEG Top 10 list. Prevention. Preventative Medicine. Well-being Resilience. Outlook. Attention. Generosity
  2. Outlook: the ability to see the positive in others, the ability to savor positive experiences, the ability to see another human being as a human being who has innate basic goodness.
  3. Attention: the ability to voluntarily bring back a wandering attention over and over again is the very root of judgment, character, and will.
  4. Generosity: altruistic behavior activates circuits in the brain that are key to fostering well-being.

Kyra shared that practicing these four skills can provide the substrate for enduring change, which can help to promote higher levels of well-being in our lives. Turns out, well-being is a skill that can be practiced and strengthened.

More About Healthcare Consumerism & Digitally Enabled Organizations

In the second post recapping our Executive Leadership Roundtable, we’ll share insight and ideas on the following topics that were presented and discussed:

  • How social determinants of health are becoming a driver of consumer health business objectives
  • Three steps for jump starting digital transformation
  • What was not addressed at the AHIP CDF that participants thought should have been addressed
  • ELR participant responses to certain statements and claims during the AHIP CDF

In the meantime, consider subscribing to our eNewsletter, follow up on Twitter where we share as @HCExecGroup and join us on LinkedIn.

HCEG HealthCare Executive Group programs, partnerships, and networking opportunities for our members, associates and sponsor partners in 2019 and beyond.

What’s In Store for HealthCare Executive Group Members in 2019?

By | Annual Forum, Executive Leadership Roundtable, HCEG Top 10, Member Benefits, The Industry Pulse | One Comment

The challenges, issues, and opportunities facing the United States healthcare industry change and grow every day. As part of our ongoing mission to support and serve healthcare executives and industry leadership, the HealthCare Executive Group (HCEG) is pleased to share some information on some of the programs, partnerships, and networking opportunities we have planned for our members, associates and sponsor partners in 2019 and beyond.

New Membership Model to Grow & Strengthen the HealthCare Executive Group

HCEG leadership have been working on evolving HCEG’s membership model to bring more value to the healthcare executives, decision makers, influencers and thought leaders who’ve made up HCEG’s membership for the past 30 years. Offering greater value to a wider range of individuals and companies in the most cost-effective way possible is our goal and our new model will be announced within the next several weeks. As with everything we do, we’ll be focusing on sharing information and supporting networking opportunities based on the HCEG Top 10 list.

Partnering with Other Healthcare Industry Conveners

Historically, HCEG has leveraged partnerships with complimentary associations and event organizers serving the needs of healthcare industry leaders. For instance, in previous years we’ve American Association of Payers, Administrators & Networks (AAPAN) America’s Health Insurance Plans (AHIP) Center for Healthcare Innovation (CHI) Frost & Sullivan (F&S) HLTH Future of Healthcare Forum (HLTH) Health Plan Alliance (HPA) International Association of Innovation Professionals (IAOIP) UnitedAg (UnitedAg) Workgroup for Electronic Data Interchange (WEDI) World HealthCare Congress (WHCC)provided speakers, panelists, content, promotional and other support to the following organizations – and will be doing the same in 2019:

  • American Association of Payers, Administrators & Networks (AAPAN)
  • America’s Health Insurance Plans (AHIP)
  • Center for Healthcare Innovation (CHI)
  • Frost & Sullivan (F&S)
  • HLTH Future of Healthcare Forum (HLTH)
  • Health Plan Alliance (HPA)
  • International Association of Innovation Professionals (IAOIP)
  • UnitedAg (UnitedAg)
  • Workgroup for Electronic Data Interchange (WEDI)
  • World HealthCare Congress (WHCC)

In 2019 and beyond, we’re working on expanding these existing – and new – partnerships to leverage and promote the mission, goals, strengths, and membership of our unique – yet complimentary – organizations.

More Intimate, Focused, Regional Events for Healthcare Executives

Beyond the Annual Forum and the Executive Leadership Roundtable (ELR) events we host throughout the year, HCEG is exploring opportunities to partner with some national and regional healthcare associations and member-based organizations to host s additional, informal information sharing and networking events.

It’s clear that leveraging a venue attended by healthcare executives and providing a supportive environment for those individuals to meet with each other and share information is a valued service.

9th Annual Industry Pulse survey. 2019 HCEG Top 10 List. Top challenges, issues and opportunities facing healthcare leadership.Results of the 2019 Industry Pulse Research Survey

The results of the 9th Annual Industry Pulse survey will be released in the next month or so. This important industry survey is based on the 2019 HCEG Top 10 List and offers a deeper dive into the top challenges, issues, and opportunities facing healthcare leadership. Here’s last year’s Industry Pulse report.

To be sure to receive the results of this survey and to keep abreast of industry insight and best practices, become a subscriber to our eNewsletter.

More Collaborative, Curated & Co-authored Content

For 2019, we’re actively identifying members, industry advisors, and sponsor partners who we feel have valuable knowledge, ideas and opinions to share via our webinars, blog posts, and other distribution channels. We’re also exploring the use of both live and pre-recorded audio and video as a means to provide an enriched approach for sharing on the 2019 HCEG Top 10 challenges, issues, and opportunities.

If you’re interested in learning more about contributing your thought leadership, or if you just have an idea for something you think may be of particular value and interest to healthcare leaders, please reach out to us here.

HCEG Top 10. 2018 AHIP Consumer Experience & Digital Health Forum. healthcare consumer experience and digital health. healthcare executives.

Healthcare Consumer Experience & The Digital Health Organization at the 2018 AHIP CDF

By | AHIP, Conferences, Executive Leadership Roundtable, HCEG Top 10, Total Consumer Health | No Comments

Next week, the 2018 AHIP Consumer Experience & Digital Health Forum (AHIP CDF) takes place in Nashville, TN – the Healthcare Capital of the United States. The 2018 AHIP CDF offers attendees about 40 sessions and presentations on the theme of healthcare consumer experience and digital health. And this healthcare forum is of particular interest to HCEG members, sponsor partners and associated because Total Consumer Health and The Digital Healthcare Organization are ranked #2 and #5 respectively on the 2019 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives. Moreover, these two items and their closely aligned variations have consistently ranked in the HCEG Top 10 for the last decade.

While it’s likely that most or all of the sessions and presentations at the AHIP CDF will be of value in one way or another, we’d like to share a short list of those that we’re looking forward to attending. And extend an invitation to all AHIP CDF attendees – and other healthcare industry participants in the Nashville area who may not be attending the AHIP CDF.

Healthcare Consumer Experience & Digital Health Sessions

Tuesday, December 11, 2018

TimeRoomSession Title
9:00 am101General Session:

The Hidden Cost of Healthcare System Complexity

1:55 pm105Finding Balance: Innovation. Technology. Engagement
2:50 pm102Stimulate Engagement and Long-term Loyalty through Innovative Benefit Design
3:45 pm103Empower Consumerism with an Informed Member Journey

This session is presented by our sponsor partner Change Healthcare

4:40 pm102An Insider’s View on Personalization

Wednesday, December 12, 2018

TimeRoomSession Title
9:00 am101General Session:

Innovation Spotlight: At the Intersection of Health Care and Innovation

1:30 pm103Creating a Customer-Focused Organization to Achieve Better Business Results
3:20 pm105The First Step to Reinventing Engagement: Recruitment

Thursday, December 13, 2018

TimeRoomSession Title
9:00 am105Building a Successful Customer Data Strategy
9:55 am103Behavioral Economic Nudges to Drive Diabetes Management Program Engagement
11:00 m101Closing Session:

The Power of Collaboration: How Non-Traditional and Traditional Players Are Transforming Health Care

 *Additional details on the above and other sessions and presentations can be found here.

But Wait! There’s More in Store Right After AHIP Adjourns!

Right after the Closing Session on Thursday the 13th, the HealthCare Executive Group is hosting an Executive Leadership Roundtable (ELR) starting at 1:00 pm in Room 102a at Music City Center.

Roundtable participants will enjoy the unique perspective of two distinguished panelists: Brian Lobley, President, Commercial and Consumer Markets at Independence Blue Cross and Stuart Hanson, Managing Director, Head of Healthcare Payments at JPMorgan Chase & Co.  HCEG’s Executive Director Ferris Taylor will moderate the roundtable.

Ferris will set the stage for Brian and Stuart to share their perspective on healthcare consumerism and digital health organizations, but our roundtable events are free-flowing with heavy attendee participation and the eventual direction of the roundtable event will be dictated by where attendee interaction takes us. Anyone who wants to share will have a chance to do that.

Healthcare Consumerism & Digital Health Organization Topics at the RoundtableHealthcare consumerism. The Digital Healthcare Organization. Member patient engagement. cost containment pressures, value-based programs, health entitlement reforms technological innovations. value-based relationships

And even better, a complimentary lunch is included. This is a great opportunity to recap and recharge after the AHIP CDF and network with others you may have missed during the previous few days. Attendees are free to depart on their own schedule.

This ELR is open to all AHIP CDF attendees and other local healthcare industry participants – whether registered for the AHIP CDF or not. For more information – and to be sure sufficient food and beverages are available, please RSVP here. Join us and extend the value of your attendance at the 2018 AHIP Consumer Experience & Digital Health Forum.Big Data/Analytics, Consumer Experience, Population Health Service Organizations,Payment Reform,Mobile/Digital Devices/Social,Administrative Expenses,Consumerism, Personal Health MonitoringRELATED: Leadership, Trust & Skills in Overcoming Obstacles to Radical Innovation in Healthcare

Become a Subscriber of our eNewsletter and Join 2500+ Other Healthcare Industry Participants

Whether you’re able to attend our Executive Leadership Roundtable at this years AHIP CDF or not, become a subscriber to our eNewsletter and receive information and opportunities of interest to healthcare executives and industry participants.