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Healthcare Executives Create Health’s Future at 2nd Annual HLTH Conference

By | AHIP, Conferences, Executive Leadership Roundtable, HLTH, Partner Events, Social Determinants of Health | No Comments

The 2nd Annual 2019 HLTH Conference – billed as the event to “Create Health’s Future” – took place in Las Vegas last week. In true Las Vegas fashion, the HLTH organizers created an event that was brighter, shinier, informative and certainly more entertaining than last year’s inaugural HLTH event. Unlike some conferences that lean toward specific sub-groups of attendees – like health plans, providers, and investors – the HLTH conference offers something for all of healthcare’s constituents. Over 6000 attendees, speakers, and others representing healthcare providers, payers, life sciences, investors, and government – converged on the MGM Grand hotel to share their insight, ideas, and opinions about creating healthcare’s future.

As Aaron Strout of W2O Group shared in a recent post sharing his takeaways on the HLTH conference: “it feels a little like if SXSW, ASCO and HIMSS decided to have a baby.

Something For Everyone at 2019 HLTH Conference

As is the case with most healthcare conferences nowadays, sessions at HLTH were organized into tracks whose content varied each day. Over the four-day long HLTH conference, a total of 19 different track themes were presented. Like last year’s HLTH event, organizers assigned all sessions in each track to the same room location; making it easy to navigate between tracks and sessions. Also similar to last year, there were a few crowded sessions and some rather sparsely populated sessions. An interesting addition to this year’s sessions was the closed captioning displayed on a large screen in front of the presenters.

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Based on a review of the HLTH conference agenda and some of the early recaps shared by other attendees and media, a few common threads dominated the HLTH event:

Cost & Transparency Needed to Create Health’s Future

Given the unabated rise in costs, it was no surprise that greater financial transparency was a dominant theme in HLTH keynotes and sessions. Many of the sessions at the HLTH event addressed the importance of providing cost-effective services and products to three groups of people:

  • People with multiple chronic conditions – particularly diabetes, hypertension, hyperlipidemia, asthma, and depression.
  • Patients who drive a large percentage of total health care costs
  • Patients discharged from the inpatient setting

Social Determinants of Health – aka ‘Barriers to Health’

As has been quite popular over the past 5-6 years, quite a few speakers and panelists spoke of the need to extend health services beyond the walls of the treatment room and out into the local community.

Not surprisingly, Uber and Lyft – and a number of companies seeking to sit between these non-emergency medical transportation giants – had a significant presence in the sessions and the exhibit hall. Several sessions mentioned other non-medical services that Medicare Advantage and some other plans are offering members – like personal emergency response systems, home safety assessments and modifications, home environmental services like pest control and air conditioning.

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Voice Technology Will Be Huge – Just Add Trust to Create Health’s Future

The ‘Voice First’ approach to improving customer and patient experience in the healthcare industry was shared by presenters in the Voice.HLTH track. And voice technology was observed as a key aspect of the product and service offerings from more than a handful of HLTH exhibitors.

It should be no surprise to anyone reading this that ‘Building Trust is Essential to Transforming the Healthcare System.’ This sentence was shared over and over and over again in many of the sessions. And the HealthCare Executive Group did its part in promoting this all-important quality that the healthcare industry needs more of.

In the “Unlocking Voice Tech’s Power” session on Tuesday, October 29th, Dr. Rasu Shrestha, MD, MBA of Atrium Health, shared the following in regard to consumer adoption of voice technology:

“Think about trust as perhaps the most valuable currency that exists in healthcare and trust is really difficult to build and to nurture and grow but it’s really easy to break” – Dr. Rasu Shrestha, MD

Read more about how ‘Building Trust is Essential to Transforming the Healthcare System’ in this recent HCEG post.

RELATED: Challenges In Conversational AI And What We Can Do To Prevent Them

Non-Traditional Innovators & Return to Bricks and Mortar

It was clear from all the sessions and exhibitors that healthcare is witnessing an insurgence of non-medical providers and a resurgence of traditional, physical locations where health care is delivered:

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Larry Merlo of CVS Health shared how CVS is opening up 1400 “Health Hubs” and that traditional and non-traditional ‘providers’ serving health plan members and healthcare patients need to ‘consider all the activities before and after a patient is in a physician’s office.’

Marcus Osborne of Walmart then went on to echo Merlo’s point by sharing a virtual tour of Walmart’s new Health Center concept where primary care services, diagnostic tests, mental health services, dental, optical, hearing, fitness, and other community health benefits are offered. And then a ‘health navigator’ walks the healthcare recipient through Walmart’s store where they can obtain many of the products they need.

In addition to the above, executives from Google, Facebook, Twitter, Microsoft, Oracle, Samsung, and Apple also shared their insights.

Thinking Outside the Hospital Room to Create Health’s Future

Similar to the return of bricks and mortar service care settings previously mentioned, many of the keynotes, conference sessions and products/services offered by exhibiting vendors at the HLTH conference addressed the growing movement to provide more healthcare in the home. Many of the vendors aspiring to enter this space between traditional hospital places of service and the patient’s home are focusing on coordinating services between established large companies and individual health plan members and patients.

In addition to a focus on coordinating non-medical services and addressing determinants of health impact outcomes and costs, the challenges, issues, and opportunities for providing home-based and telehealth services were the dominant themes.

RELATED: Reflections from HCEG: 3 Challenges for healthcare executives to focus on in 2020

Realizing Impact of Women in HealthcareHCEG. HealthCare Executive Group. Executive Leadership Roundtable. Women of Impact. Parity. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and government

More than a few HLTH sessions spoke to the need for increased focus on collaborating, integrating, and developing products and services that put individuals – specifically females – and their health needs at the center of improved outcomes and lower costs. With women making the clear majority of healthcare’s buying and usage decisions, it’s no surprise that “gender parity’ was a general theme. Some ways that parity for women in healthcare was advanced at the event include:

RELATED: Women As The Heartbeat Of Healthcare

Interesting Aspects of HLTH’s Conference

One aspect of the HLTH conference that sets it apart from most all other healthcare conferences – at least those with multiple 1000’s of attendees – is the meals provided by HLTH. Serving a varied, hot meal to 5000+ people is no trivial matter and HLTH did a remarkable job in that regard. Some other interesting ‘accompaniments’ to the HLTH conference – apparently intended to create a relaxing and energizing atmosphere included:

  • Dark hallway illuminated with neon signage – to transition attendees from the shiny, glittery hotel-casino to the shiny, glittering HLTH venue
  • Mimosa’s in the registration line – to calm those early morning nerves and get attendees in the mood for networking
  • Musical jazz quartet at lunch – pleasant sounds from a quartet of young women
  • Patio Lounge – a great place to get fresh air and network with fellow attendees
  • Coffee, tea, and water all day long – to save time waiting in lines and keep the dry desert air at bay
  • The Bumbys – a very entertaining couple of people who silently and humorously judge your appearance
  • Docents to guide your way – ever-present individuals to help you find your way and answer your question

Executive Leadership Roundtable – HCEG, CHI, IAIOP and WEDI

Like last year, HCEG partnered with the Center for Healthcare Innovation (CHI), the International Association of Innovation Professionals (IAOIP),HCEG. HealthCare Executive Group. Executive Leadership Roundtable. Appian. Low-Code Platform. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and government and the Workgroup Electronic Data Interchange (WEDI) to present a special three-hour-long roundtable event.

In an effort to Create Health’s Future, HCEG co-hosted a special HCEG Executive Leadership Roundtable at the HLTH conference. We partnered with the Center for Healthcare Innovation (CHI), International Association of Innovation Professionals (IAOIP), Workgroup for Electronic Data Interchange (WEDI) and special guests, Dr. Jason Woo, MD, MPH, FACOG, Dr. DeLeys Brandman, MD, and Dr. Sunnie Giles to present a three-hour roundtable on the last day of the forum. See “Flying the Plane While Building a Plane: Do you have what it takes to pilot the transformation of healthcare?” for a recap of that special roundtable event.

This event, titled ‘Flying the Plane While Building the Plane: Do You Have What It Takes to Pilot the Transformation of Healthcare?’ offered the opportunity for session attendees to discuss the following:

  • How the digital revolution makes leadership, transformation and innovation more challenging, especially for healthcare organizations transitioning to a consumer-centric focus
  • Identifying hidden barriers that keeps leaders from creating a workplace culture that supports long-term success and leading-edge technologies
  • Personal success factors (expertise, knowledge, technical skills) that distort your ability to see problems clearly and truthfully
  • Approaches to adopting the values required for digital transformation while recognizing the value of legacy businesses
  • Ideas on addressing the public’s declining trust in US health care systems

Seventy people attended this session hosted by our sponsor partner Appian. For more info on this roundtable, see this post.

Other Recaps of the 2019 HLTH Conference

Over the past week, several other healthcare thought leaders and industry participants have shared their insight on the HLTH event.

Journalists Help Create Health’s Future – Power Press Party

Dennis Dailey, the publisher of mHealthTimes, held the 4th annual Power Press Party at the 2nd Annual HLTH Conference. The Power Press Party showcased the latest, brightest and very best of healthcare journalism from national healthcare reporters, influential trade journalists, industry publishers, editors, social media ambassadors, and analysts. And great food and drink were served to all!

PowerPressParty. Power Press Party. HCEG. HealthCare Executive Group. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and governmentPowerPressParty. Power Press Party. HCEG. HealthCare Executive Group. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and governmentPowerPressParty. Power Press Party. HCEG. HealthCare Executive Group. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and government

If you’re a journalist, industry analyst/reporter or vendor of healthcare-related products and services, check out the Power Press Party website and contact Dennis for more information on his upcoming Power Press Party events. You can also follow Mobile Health Times on Twitter too!

More Insight and Ideas for Healthcare Executives to Create Health’s Future

HCEG invites healthcare leaders from across the nation to participate in the 10th Annual Industry Pulse research survey. Please consider sharing your insight, experiences, and opinion to help define the issues facing healthcare. Your insight will help to reveal how the industry is responding in today’s uncertain environment. Learn more about this survey and share your insight here.

Also, be sure to follow us on Twitter, connect with us on LinkedIn and subscribe to our eNewsletter. And if you’re a healthcare executive who wants to benefit from collaborating with C-suite peers on the challenges, issues, and opportunities you and your organization face, consider becoming a member of the HealthCare Executive Group!

HCEG HLTH Conference Building trust

Building Trust is Essential to Transforming the Healthcare System

By | Executive Leadership Roundtable, HLTH, Trust | No Comments

Health plans and providers have historically been at odds with each other but are now starting to enter various types of formal and informal partnerships. Healthcare vendors who’ve fiercely protected their intellectual property and data for decades are just starting to open up their products and services via API’s and shared processes. And the individuals at the center of the healthcare industry – plan members and patients – have a growing multitude of digital health technologies from which to pick and choose from to improve their health at the lowest possible cost – and with the greatest protection for their privacy and security. All of these actions – essential to truly transforming the healthcare system – require building trust.

Building Trust is the First Step to Meaningful Outcomes

Trust, is defined by Merriam-Webster as: the assured reliance on the character, ability, strength, or truth of someone or something, was a common theme and topic of discussion at the 2019 HLTH Conference taking place in Las Vegas this week.

Importance of Trust in Unlocking Voice Tech’s Power

In “Unlocking Voice Tech’s Power,” a session held on Tuesday, October 29th, trust was identified as a key consideration to address the privacy, accuracy & relevancy of voice-enabled patient services and care delivery. Moderator Daniel Kraft, MD, Founder of Exponential Medicine and panelists Missy Krasner of Amazon, Rasu Shrestha, MD, MBA of Atrium Health, and Jennifer Schneider, M.D., M.S. of Livongo all shared comments about the importance of building trust with the patient to advance digital health adoption.HCEG Heathcare Executive Group HLTH Building Trustt

“Think about trust as perhaps the most valuable currency that exists in healthcare and trust is really difficult to build and to nurture and grow but it’s really easy to break”

“How do we make sure that we use technological capabilities like Amazon Alexa skill sets to build trust, to nurture trust, and to grow trust? And in doing so to really start a revolution”

“How do we up the trust element? How do we make sure that we’re able to contextualize some of the interactions to me the person when I might have several other members in my family also in that household that use the same Alexa device?

“How do I make sure that I’m able to get those right nudges to move my behavior towards where I need to start moving towards so that I can lead the best life possible?”

More About Building Trust at HLTH2019

A short time from now, the HealthCare Executive Group will be presenting an executive leadership roundtable at the HLTH2019 Conference. In this session titled Flying the Plane While Building a Plane: Do you have what it takes to pilot the transformation of healthcare? the challenges, issues, and opportunities of establishing trust will be explored.

In addition to insight from other panelists on how to address the public’s declining trust in US health care system, Lynn Hanessian, Chief Strategist at Edelman and Board Member of the Center for Healthcare Innovation will present select findings from the 2019 Edelman Trust Barometer – a research study on the levels and impact of trust among today’s consumers.

Connect with Us for More on Building Trust

We’ll be providing a recap of today’s roundtable event in the coming week. Check this blog later on and consider subscribing to our newsletter where we’ll share more details about today’s roundtable event and the 2019 HLTH Conference in general. You can check out a recap of last year’s roundtable event at the 2018 HLTH Conference: Leadership, Trust & Skills in Overcoming Obstacles to Radical Innovation in Healthcare

 

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Announcing the 10th Annual Industry Pulse Survey of Healthcare Leaders

By | Annual Forum, HCEG Top 10, Healthcare Reform, The Industry Pulse | No Comments

The 10th Annual Industry Pulse research survey opens today!

And healthcare industry leaders are encouraged to share their take on the challenges, issues, and opportunities they’re facing in 2020 and beyond. Based on the 2020 HCEG Top 10 list and conducted jointly by the HealthCare Executive Group and Change Healthcare, the survey is intended to flesh out and explore what leaders of healthcare organizations may be facing in the immediate future. Everyone reading this post are encouraged to complete the survey and share it with their co-workers and associates. Just taking this survey will provide respondents with thought-provoking questions and offer ideas they may otherwise not be aware of.

2020 HCEG Top 10 as Basis for 10th Annual Industry Pulse Survey

This 10th annual instance of the Industry Pulse collects additional insight, experiences, and opinions on specific items of the 2020 HCEG Top 10 list developed in September 2019 at HCEG’s 31st Annual Forum. The questions, possible responses, and results of the Industry Pulse can provide valuable, relevant data-driven advice and end-to-end industry insights to help healthcare leaders navigate the complexities of our rapidly evolving healthcare system.

Share your Insight Today!

HCEG and Change Healthcare would like to invite healthcare leaders from across the nation to participate in this year’s Industry Pulse research survey and to compare and contrast their own perspectives against the 2020 HCEG Top 10.Please consider sharing your insight, experiences, and opinion as your perspective will help define the issues facing healthcare, and reveal how the industry is responding.  Everyone who completes the 10th Annual Industry Pulse Survey will be among the first to receive survey results as well as exclusive access to future webinars, content, and events that will be delivered over the new year; expounding on survey results and providing additional insight and value to all healthcare constituents.

RELATED: The 9th Annual Industry Pulse Survey

Substance Use Crisis Challenge for Healthcare Champions

By | Annual Forum, Health Literacy, Healthcare Reform, Pharmacy | No Comments

We’re in the middle of a crisis, not only as healthcare leaders transforming our healthcare system but also as Americans. The opioid substance use crisis in America is real and if it’s not already there, it’s coming to your neighborhood – or immediate and extended family soon. How can you help? What small thing might you do?

The First Step to Help Solve Substance Use Crisis

The first step in helping to solve this crisis is acknowledging that it’s not an affliction of the seedy underbelly of our society. Rather it’s a demon that knows nor respects any boundaries. Being afflicted by substance use challenges is rarely, if ever, a choice. It happens to people just like you and me who may have been prescribed opioids after surgery, or to address chronic pain or other ailments.

Nobody grows up with aspirations of becoming addicted to opioids!

Bringing People Together to Address Substance Use Crisis

opioid Crisis. substance use disorder. HCEG. Healthcare Executive Group

Left: David Henderson (Thrivee) and Gregory Marotta (CleanSlate Centers, Inc)

The second step is doing something more than just admitting the problem. At HCEG, we bring people together to talk about the issues facing healthcare organizations and professionals. But more than just talking about the problems, we discuss and debate solutions, encourage participants to take action and strive to support those actions.

At our recent 31st annual forum in Boston, we heard firsthand from two industry leaders who are doing much more than talking about our substance use crisis. David Henderson, CEO of Thrivee and Gregory Marotta, President and CEO of CleanSlate Centers, Inc. shared the different but complementary approaches their companies are taking to help people with substance use problems. As the audience engaged in the conversation with our panel, we heard from real people about their personal experiences with substance use challenges and discussed how to breakdown the “not in my family or neighborhood” attitude.

Take a Small Step Today!

The panel was closed with a challenge to each forum participant to write down and share one action they personally or their organization could – and more importantly would – take to be part of the solution. The energy and conversation following our Substance Use panel were intense and the forum’s consensus was that it would be a crime for us to let it die.

Today, HCEG board members are challenging each and every person who reads this blog post to commit to one action to help address the substance use crisis in America and to share that commitment with us.  Please share your commitment to making a difference via any of the following public or private channels. We’ll respect everyone’s privacy and not publish any names or personal information unless informed otherwise.

  • Share on LinkedIn and/or Twitter – Use hashtag #opioidcrisis
  • E-Mail Us
  • Comment on this post below

Our goal is to collect all of your commitments and track the progress and the difference that we as individuals – many almost certainly directly or indirectly impacted by the opioid crisis – are making. We’ll assemble, acknowledge and share those ideas via our upcoming in-person events and virtual channels. Little things do add up to BIG THINGS!

Alone we can make a dent…Together we can make a difference!

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Healthcare Leaders Interviewed by Mabel Jong at HCEG’s 31st Annual Forum

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The 2019 Annual Forum of the HealthCare Executive Group (HCEG) took place on September 9th through the 11th at the Commonwealth Hotel in Boston, MA. In this 31st forum, healthcare leaders and other champions of healthcare system transformation had the opportunity to share their insight, ideas and information on key healthcare topics. Current investment trends, new business models needed to accommodate an increasingly consumer-focused marketplace, the imperative to decrease administrative costs, healthcare’s huge cost control problem, and other current challenges, issues, and opportunities of today’s uncertain healthcare environment were key themes.

Mabel Jong, principle at MJC Communications, LLC and professional on-camera interviewer, panel moderator and award-winning journalist with over two decades of experience specializing in healthcare and business news production interviewed a dozen healthcare leaders participating in HCEG’s Annual Forum. This blog post presents a number of these interviews.

For more information on HCEG’s 2019 Annual Forum including forum content, speaker presentations, and video interviews with forum speakers and attendees, visit this page.

Where Venture Capitalists are Focusing Their Healthcare Investments

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Ricardo Johnson, Senior Director – Healthworx, at CareFirst BCBS – shares insight on healthcare innovation and the types of investments corporate venture capital groups and private equity firms are making in health plans and risk-bearing payer/provider partnerships. Ricardo provides an overview of what he sees as key areas of focus for investment and where more investment is needed.

Differentiating Business Models to Serve High-Risk, Poly-Chronic Patients

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Ian Laird, National VP of Growth of DaVita Health Solutions, shares insight on value-based care, the unique needs of small patient populations that represent 40 to 50% of the total cost of care for a typical medical practice and the need for modern medical practices to accommodate differentiated business models.

Healthcare Innovation and the Importance of ‘Getting Out of Our Own Way’

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Dr. Jason Woo, MD, Founder of Learning Core Leadership Through Service, shares insight on the various mindsets that help or hinder healthcare executives as they transform their organizations. Dr. Woo notes that positive growth in healthcare has lagged that of most other industries and that healthcare still has the same problems now as it did 30 years ago.

RELATED: Healthcare Leaders Share Insight in Boston on September 9th

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Importance of Data & Analytics as Foundational Capabilities in Today’s Healthcare Organization

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Sara Stevens, VP of Healthcare Economics & Analytics Ops at Capital District Physicians’ Health Plan, shares her insight on the foundational nature of ‘Data & Analytics” – ranked #1 on the 2019 HCEG Top 10 list – in the highly regulated healthcare industry.

Taking Administrative Costs Out of the Healthcare Ecosystem

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David Querusio, CTO of Harvard Pilgrim Health Care shares insight on how recent hospital and provider group mergers may be taking administrative costs out of the system, the importance of developing and providing a ‘platform’, and strategic innovations taking place in the healthcare value chain on both the payer and provider side.

Healthcare’s Huge Cost Control Problem

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Niall Brennan of the Health Care Cost Institute (HCCI)  conveyed insight into HCCI’s cutting-edge research to help people understand why healthcare spending is the way it is, the geographic variation in how healthcare money gets spent nationally, and how the ongoing consolidation of healthcare markets can result in less competition and less flexibility for negotiations between providers, payers and employer groups.

Extracting Waste in Healthcare: An Imperative for Today’s Healthcare Leaders
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Bruce Jones, CIO of Excellus BCBS, shares his take on the need for healthcare leaders to look at every single process and figure out what the waste is in those processes and the need to take out that waste with new technologies like robotics process automation and artificial intelligence. Bruce also talks about the need for the healthcare industry to adopt more quality processes like Lean Six Sigma.

Remaining Focused in Disrupted Healthcare Environment

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Mariya Filipova, VP Innovation at Anthem, relates how to remain focused while dealing with all of the changes rapidly transforming healthcare. And how creative collaborations between formerly competitive organizations are coming together to improve outcomes and reduce costs. Mariaya also shares insight on the process of managing patient consent and provider credentialing as examples.

Transportation as a Key Benefit for Medicaid & Medicare BeneficiariesLeadership, Healthcare, social determinants of health, sdoh, Transportation, NEMT, Chronic Care, Medicare, Medicaid, HealthCare Executive Group

Megan Callahan, VP Healthcare at Lyft, shares her take on Lyft’s experience providing non-emergency medical transportation to Medicaid and Medicare beneficiaries; how NEMT saves time and improves outcomes but also increases independence and happiness of those who utilize this increasingly common non-medical benefit.

Healthcare leaders. Healthcare Executive Group. HCEG Annual Forum. Venture Capitalists. High-Risk, Poly-Chronic Patients. Data & Analytics. Innovation. Transportation. Medicaid & Medicare Beneficiaries.RELATED: A Conference for Healthcare Executives Unlike Any Other

Impressions of HealthCare Executive Group’s 31st Annual Forum

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Sheri Johnson, AVP of Member Enrollment & Billing at UCare, an independent, non-profit health plan providing coverage and services across Minnesota and western Wisconsin on the importance of always striving to ensure the best member and patient experience, leveraging readily available member/patient data, and being open to creating or entering partnerships with others whose mission is complimentary toward improving healthcare outcomes and lower costs while sustaining longevity.

The HealthCare Executive Group and Its Evolution Over the Years

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Richard Lungen, Managing Member of Leverage Health and HCEG board member shares his take on what makes the HealthCare Executive Group and its long-running annual forum different than other healthcare conferences, how it’s participants have changed over the years to include not only health plans but health systems, various types of providers, investors and other diverse organization.

Healthcare Leaders Leverage the HealthCare Executive Group

In addition to our Annual Forum, the HealthCare Executive Group offers periodic Executive Leadership Roundtables, live presentations, webinars, regular blog posts, and other original and curated content to support the information and networking needs of today’s healthcare leaders. Our next events include the following:

Executive Leadership Roundtable at 2019 HLTH Forum

On Wednesday, October 30th, 2019 at 12:00PM to 3:00PM ET, the HealthCare Executive Group , in collaboration with the Center for Healthcare Innovation (CHI), International Association of Innovation Professionals (IAOIP), and Workgroup Electronic Data Interchange (WEDI) will present “Flying the Plane While Building the Plane: Do You Have What It Takes to Pilot the Transformation of Healthcare?

Learn more about and register for this free event – with lunch included – today!

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HCEG’s Executive Leadership Roundtable at 2018 HLTH Forum

Session at 2019 AHIP Consumer Experience & Digital Health Forum

HCEG will be presenting a session at the upcoming AHIP Consumer Experience & Digital Health Forum in Chicago on December 10-11, 2019, at the Swissotel. The session titled “Outlook 2020: Top 10 Challenges, Issues, and Opportunities as Identified by Healthcare Executives” will expound on the 2020 HCEG Top 10 and related information shared by participants of HCEG’s recent 2019 Annual Forum.

Subscribe to our eNewsletter for additional information on these events and other information of potential value to healthcare executives and thought leaders.

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2020 HCEG Top 10 List – Preliminary Insight & Overview of What’s to Come

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On September 9th through the 11th, healthcare executives and champions of transforming the healthcare system met in Boston, MA for the 31st Annual Forum of the HealthCare Executive Group. As has been the case for over a decade, forum participants discussed and defined the challenges, issues, and opportunities facing their organization. These items were then ranked by participants to create the 2020 HCEG Top 10 list as noted in this press release.

Preliminary Insight on the 2020 HCEG Top 10 List

In this post, we’ll share an overview of the items on the 2020 HCEG Top 10. Some insight on new entrants on the list, items rising or falling in perceived importance – or falling off the list. And information on what many forum participants feel are foundational or ‘table stakes’ items for today’s healthcare organizations.

New Entrants – And the Marriage of Previous Entrants

As Ferris Taylor, HCEG’s executive director shared with Jacqueline LaPointe of xtelligent Healthcare Media in this recent article on the 2020 HCEG Top 10: “The Top 10 list recognizes that we’re starting to merge or to recognize that some of these top ten priorities are actually very intertwined. They connect with each other.” 2020 HCEG Top 10 List. Industry Pulse. HealthCare Executive Group. Costs & Transparency, Consumer Experience, Delivery System Transformation, Data & Analytics, Interoperability, Consumer Data Access, Holistic Individual Health, Next Generation Payment Models, Accessible Points of Care, Healthcare Policy, Privacy, Security

Accordingly, this year’s Item #3 “Delivery System Transformation” was discussed as a combination of last year’s Item #3 “Population Health Services” and Item #7 “External Disruption.” Participants felt that meaningful transformation will not just come from external entities but also through scalable partnerships that address both medical and non-medical services.

Similarly, Item #7 “Holistic Individual Health” was considered a subset of last year’s Item #2 “Total Consumer Heath.”

Previous Entries Rising or Falling in Importance

“Value-based Payments” – ranked #4 on last year’s list was replaced with Item #7 “Next Generation Payment Models” and dropped a few spots to #7. Participants felt that the label ‘value-based’ was too narrow and becoming an insufficiently defined, worn-out phrase.

Last year’s Item #9 “Opioid Management” did not explicitly rank on this year’s 2020 HCEG Top 10. While clearly a major issue and challenge for healthcare organizations, substance use disorders were considered to be addressed in Item #6 “Holistic Individual Health.”

Table-Stakes/Foundational Functionality on the 2020 HCEG Top 10 List

Participants in developing the 2020 HCEG Top 10 list felt that several items from previous years should really be considered as foundational to addressing all their challenges, issues, and opportunities. These include the following:

Data & Analytics – Previously Ranked #1 on the 2019 & 2018 HCEG Top 10 lists

As Ferris Taylor, HCEG’s executive director shared with Jacqueline LaPointe in the above-referenced article :

“We’re seeing a much larger focus on digital technologies and taking advantage of the analytics, data, and the technology that is out there. Those have changed quite dramatically in the last five years or so. Data is much more readily available and it’s broader than just administrative data. We now have clinical data, lab data, social, economic, and demographic data. The analytical tools also are much more sophisticated.”

Privacy & Security – Ranked as #10 in 2020 and 2019

This item received a lot of discussion with many participants feeling it should be ranked #1. Like “Data & Analytics,” the majority of participants felt that addressing privacy and security are table stakes for today’s healthcare organizations.

RELATED: The 2019 HCEG Top 10 List of Healthcare Challenges, Issues & Opportunities

What’s Next for the 2020 HCEG Top 10 List?

The 2020 HCEG Top 10 list drives the physical and digital events and content produced by HCEG throughout the year. This includes our Executive Leadership Roundtables, webinars, conference presentations, blog posts, and other content. Stay tuned to this blog and consider subscribing to our eNewsletter for more information on the challenges, issues, and opportunities facing today’s healthcare leaders and champions.

10th Annual Industry Pulse Research Survey

Perhaps the most noteworthy use of the HCEG Top 10 is that it serves as the basis for a research survey – The Industry Pulse – produced in conjunction with Change Healthcare – one of HCEG’s long-time sponsor partners. The results of the Industry Pulse can provide valuable, relevant data-driven advice and end-to-end industry insights. Healthcare leaders can use the list to identify opportunities to navigate our rapidly evolving healthcare system.

This research survey is currently being developed and will be available to industry champions next month. See last year’s Industry Pulse survey here and stay tuned for more.

RELATED: The Pulse of the Healthcare Industry for 2019

Session at 2019 AHIP Consumer Experience & Digital Health Forum

HCEG members will be presenting a session at the upcoming AHIP Consumer Experience & Digital Health Forum in Chicago on December 10-11, 2019, at the Swissotel. The session titled “Top 10 Challenges, Issues, and Opportunities as Identified by Healthcare Executives” will expound on the 2020 HCEG Top 10 and provide the following audience takeaways:

  1. Additional insight on what a group of health plan leaders considers to be their top challenges, issues, and opportunities for 2020 and beyond.
  2. Understand how challenges facing health plan leaders have evolved over the last ten years.
  3. An overview of some of the ways other health plan leaders are transforming and innovating their organizations.
  4. An understanding of challenges, issues, and opportunities health plan leaders may be facing but are not aware of

Stay tuned for more information on this event.

 

Appian. The Doctor Can’t See You Now: New Ways to Speed Up and Improve Provider On-Boarding. HCEG Webinar Series Event. Healthcare Executive Group. Low-code platforms. Provider On-Boarding onboarding. physician revenue, provider directory inaccuracies, denials. revenue cycle. credentialing verification. RPA robotic process automation AI

Speeding Up and Improving Provider Onboarding Processes

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Many healthcare organizations struggle with credentialing and onboarding healthcare providers quickly. Delays can have a negative ripple effect for patients and physicians alike. Increased wait times lead to canceled appointments, reduced clinician revenue, and customer dissatisfaction. Inaccuracies can result in denied claims and fines. Right now, healthcare organizations need tools for automating and standardizing provider onboarding processes —while minimizing risk to the revenue cycle and operations.

From application processing to new-hire paperwork and credentialing verification, streamlining these tasks, and using robotic process automation and AI to get there, is the future for streamlining provider onboarding processes.

So, unless your provider onboarding processes are effective and efficient, patients may not hear the most sought after phrase at the doctor’s office: “The doctor will see you now!

The Doctor Can’t See You Now: New Ways to Speed Up and Improve Provider Onboarding Processes

Sign up now to join Appian, Bits In Glass, and Luxoft for this HCEG Webinar Series event: The Doctor Can’t See You Now: New Ways to Speed Up and Improve Provider On-Boarding. In this live webinar, you’ll learn more about how to streamline your onboarding healthcare providers. You’ll hear from Appian’s healthcare team, including Payer and Provider Industry Leaders Cate McConnell and Fritz Haimberger.

Also in this webinar, Ryan VanDePutte from Bits In Glass and Kirsten Prucha from Luxoft will share best practices and their experience in the healthcare field, as well as how to improve operational effectiveness for other healthcare processes.

You’ll also hear first hand how webinar panelists have worked with healthcare organizations to improve their provider onboarding processes and how these processes helped improve patient and member outcomes. Discover how enhancing your provider onboarding processes can be a key step in the journey toward digitally transforming your enterprise using robotic process automation and AI.

Attendees will have an opportunity to ask questions and all webinar registrants will receive a recording of the webinar regardless as to whether they can attend or not. Learn more about the webinar and sign up here.Provider Onboarding Processes. Appian. The Doctor Can’t See You Now: New Ways to Speed Up and Improve Provider On-Boarding. HCEG Webinar Series Event. Healthcare Executive Group. Low-code platforms. Provider On-Boarding onboarding. physician revenue, provider directory inaccuracies, denials. revenue cycle. credentialing verification. RPA robotic process automation AI

RELATED: Using Low-Code Development Platforms to Boost Patient and Member Engagement

About Our Sponsor Partner Appian

Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. For more information, visit www.appian.com.

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National Health IT Week Supported by HealthCare Executive Group

By | HCEG Top 10, Health Literacy, Member Benefits, National HealthIT Week, Partner Events, The Industry Pulse | No Comments

This week of September 23 – 27, 2019 is National Health IT Week – a collaborative, partner-driven event started a few years ago by the Healthcare Information Management Systems Society (HIMSS) to promote the awareness and demonstrate the use of information technology in:

  • Advancing Public and Population Health
  • Modernizing the Public Health Infrastructure
  • Accelerating Workforce Development
  • Expanding Access to Broadband and Telehealth

The HealthCare Executive Group (HCEG) is pleased to partner with HIMSS in supporting healthcare champions and leaders this week – and throughout the year – as they commit to supporting healthy communities through the power of information and technology.

Supporting Information Exchange, Networking & Content Development

Like the mission of NHIT Week, for the past 30+ years ago the HealthCare Executive Group has engaged like-minded individuals and their companies to promote the exchange of information, ideas, opinions, and experiences among healthcare stakeholders. To help accomplish this, HCEG offers its members and the healthcare community at large, the following events, content and networking opportunities throughout the year:

Annual Forum

Our 31st Annual Forum was just held in Boston, MA on September 9-11, 2019. See information from the forum here and subscribe to our newsletter for more info including video interviews.

Executive Leadership Roundtables (ELR) at major healthcare events

Throughout the year, HCEG hosts ELR’s with approximately 50 to 75 participants. For the remainder of 2019, HCEG will host ELR’s at the 2019 HLTH Forum on 10/30 and the AHIP 2019 Consumer Experience & Digital Health Forum in early December.

RELATED: Leadership, Trust & Skills in Overcoming Obstacles to Radical Innovation in Healthcare

Webinar Series Events

Also throughout the year, HCEG hosts Webinar Series Events. Upcoming webinars include:

“The Doctor Can’t See You Now: New Ways to Speed Up and Improve Provider On-Boarding” – Thurs, Oct 3rd at 11:00 am PT /2:00 pm ET

“We Can Stop Diseases, But Can We Stop The Fax?” – Thurs, October 17th at 11:00 am PT /2:00 pm ETNational Health IT Week. NHITWeek. HealthCare Executive Group (HCEG). Healthcare Information Management Systems Society (HIMSS). Population Health. Public Health. Telehealth. Executive Leadership Roundtables (ELR). Webinar Series Events. HCEG Top 10 List. Industry Pulse.

Presenting Sessions at Major Healthcare Conferences

HCEG hosted a series of six sessions comprising the CIO & CTO Strategy track at this years 16th World Health Care Conference. And HCEG will be presenting a session at AHIP’s 2019 Consumer Experience & Digital Health Forum.

Original and Curated Content

HCEG leadership, members, sponsor partners, and other industry champions create and curate content via blog posts and social channels like Twitter and LinkedIn

HCEG Top 10 List

The annual HCEG Top 10 list of opportunities, challenges, and issues facing executives of health plans, health systems, and provider organizations in the United States serves as the framework for continuous and evolving dialog among HCEG members, associates and other healthcare champions throughout the year. It also serves as the basis for the Industry Pulse research survey. The formal release of the 2020 HCEG Top 10 list took place earlier this month at our 31st Annual Forum.

For more information on the 2020 HCEG Top 10, see this press release and look for more on the 2020 HCEG Top 10 and the upcoming Industry Pulse research survey.

RELATED: How Healthcare Leaders Leverage the 2019 HCEG Top 10 List

Help Spread the Word About National Health IT Week

Join the conversation on advancing the improvement of healthcare this NHIT Week and all year long. For more information, insight, ideas, and commentary about National Health IT Week, healthcare, healthcare information technology and the digital transformation of healthcare, consider following us on Twitter and LinkedIn – and subscribe to our eNewsletter. You can learn more about #NHITWeek and related events here

And consider becoming a member of the HealthCare Executive Group today. HCEG offers both company and individual memberships.  Learn more here.

2019 Industry Pulse Survey value-based payment Value-Based Relationships & Reimbursement:

Value-Based Relationships & Reimbursement: How can Industry Collaborate to Speed the Move to Value?

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Value-based Payment (and Value-based Care Reform) has ranked among HCEG’s Top 10 list of challenges, issues, and opportunities each of the last 10 years that HCEG’s Top 10 list has been published; a clear indication healthcare leaders realize that the move to payment for outcomes (value) vs. volume (FFS) is inevitable. It’s clear that value-based relationships & reimbursement is important to health plans, health systems and provider organizations. But year after year, shared-risk, value-based healthcare appears to be just around the corner. Why so slow? How can healthcare leaders championing the transformation of America’s healthcare system finally begin to realize the value of value-based payment?

In fact, the majority of respondents to the 2019 Industry Pulse Research Survey indicate that value-based relationships including both upside and downside shared risk still appears to be three to five years off.2019 Industry Pulse Survey value-based payment

If what’s apparently widely thought, then why is the move by health plans, health systems, and healthcare providers to value-based reimbursement perpetually stuck at being three to five years away from adopting shared-risk value-based contracts?

Join Us at Hotel Commonwealth for our Complimentary Executive Leadership Roundtable – Breakfast is Included

Healthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,Speeding the Move to Value-Based Relationships & Reimbursement

On Wednesday, September 11th, the HealthCare Executive Group is presenting a special Executive Leadership Roundtable as part of their 31st Annual Forum. This interactive roundtable event open to everyone who’s in Boston on September 11th – there’s no charge to join other healthcare leaders from across the country to learn about value-based care and meet others facing similar challenges. To be clear, this special ELR event is open to everyone.

Participants of this special ELR will benefit from:

  • Interactive discussion between attendees and speakers on what the movement to value means
  • Learning about the top challenges and opportunities in transitioning from payment for volume
  • Why healthcare organizations are hesitant to provide value-based care and thoughts on overcoming them
  • Understanding realistic next steps healthcare leaders can take to make real progress in the move to value
  • Recent successes in new payment models and lessons-learned
  • A look at cross-industry partnerships in the movement to value-based care reimbursement

This will be a rare opportunity for Healthcare Champions who gather in Boston on September 11th to learn more about value-based payment and care opportunities and to interact with speakers and other participants on a meaningful basis.

The $64,000 Question (Or the $64B+ Question?) – Always 3 to 5 Years Away

Why is the move by health plans, health systems, and healthcare providers to value-based reimbursement perpetually stuck at being three to five years away from adopting shared-risk value-based contracts?

To learn how to advance value-based care, join us at the Hotel Commonwealth for our September Executive Leadership Roundtable event -Value-Based Relationships & Reimbursement: How can Industry Collaborate to Speed the Move to Value? -and learn from the following session leaders and ELR participants:

Panelists Sharing Insight on Value-Based Relationships & Reimbursement

Moderator: David Di Loreto, MD – Principle – Sg2

Panelists:

Join Others to Learn About Value-based Care in Boston on September 11, 2019

Be a part of this unique, no-cost learning and networking opportunity on the last day of the HealthCare Executive Group’s 31st Annual Forum. Breakfast is included and registration is required.

Healthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,

2018 HCEG Annual Forum

Networking, Collaboration, And Learning Opportunities for Healthcare Executives

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Ongoing uncertainty, the need to digitally transform operations, and external disruption are three of many challenges, issues, and opportunities facing today’s healthcare leaders. So how can healthcare executives find the information, collaboration, and networking opportunities, both in-person and virtual, to stay on top of things? Indeed, professional associations, many healthcare conferences and digital channels such as LinkedIn, newsletters, blog posts, and Twitter can be an effective way for healthcare leadership to quickly and cost-effectively advance their initiatives and programs.

The HealthCare Executive Group (HCEG) has existed over 30 years to help those championing the transformation of healthcare better understand the challenges, issues, and opportunities facing they face and to facilitate connections with others facing similar concerns. This post shares insight from a long-term member of the HealthCare Executive Group on how HCEG has differentiated itself from the noise, vendor sales pressure and overbearing crowds so common in today’s conferences and digital channels.

How the HealthCare Executive Group Supports Healthcare Champions

Can you tell us a little bit about yourself and your association with the HealthCare Executive Group?Eric Decker, CIO, Independent Health

I am Eric Decker, Chief Information Officer at Independent Health, a regional payer headquartered outside of Buffalo, NY.  I have been a member of HCEG since 2015 and became a board member of HCEG in 2018.

Why did you join the HealthCare Executive Group?

I was promoted to CIO in early 2015, and being a ‘first-time’ CIO, I was looking for associations where I could meet and network with other healthcare executives at organizations similar to Independent Health. HCEG had been recommended to me by another CIO, and I was really happy with the networking opportunities and content provided at their annual forum.

What do you think makes the HealthCare Executive Group different than other healthcare associations and leadership organizations like HIMSS, CHIME, FACHE, etc?

The relatively small setting of the annual forum distinguishes HCEG from larger associations’ events.  There is only one concurrent track, and the break times allow me to reconnect with peers who I had met at previous forum events, as well as make new connections.

How does HCEG solicit input from its members as to what content, events, and services they’d like HCEG to provide to them?

Well, HCEG’s annual Top 10 list of challenges, issues, and opportunities is certainly the prime example of how it solicits specific information from its members. Not too many organizations drive all of their event planning and content development based on the sole input of its members.

What unique networking opportunities and experiences does the HealthCare Executive Group offer?

HCEG offers more than the usual networking mixers. The extracurricular activities at the Annual Forum and the Executive Leadership Roundtables are very conducive to getting to know other healthcare professionals in a relaxed environment. Too many times the crowds, noise and commercial distractions get in the way of truly forming a meaningful relationship that lasts beyond the networking event itself.

RELATED: A Conference for Healthcare Executives Unlike Any Other

What about the HealthCare Executive Group makes it different than other associations and organizations supporting healthcare leaders?

HCEG’s Annual Forum and Executive Leadership Roundtable events are a ‘safe space’ for healthcare executives to learn, discuss and inform – free from the distractions of large events and without vendors pushing sales pitches. I’m better able to gain perspective on challenges, issues, and potential opportunities.

HCEG events are very informal yet supportive. The friendliness and flexibility of their event and administrative staff was impressive. HCEG helps its members forge meaningful relationships that last long after any single event ends. Industry media that may share comments out of context are not allowed.

Nowadays, there are lots of ways to stay connected and communicate with peers and other business associates. How does HCEG support member connections and information exchange?

A single conference event over two or three days once or twice a year is not enough to keep up with challenges, issues, and opportunities in today’s fast-paced, uncertain healthcare environment.

HCEG provides a nice mix of in-person, physical gatherings throughout the year and also well-coordinated of virtual, digital channels to help stay informed and connected. And offers its members events, opportunities and support to share and acquire information and expertise outside of a single, transactional event.

HCEG’s develops its yearly Top 10 list during their Annual Forum. What can you share about the Annual Forum and the HCEG Top 10 list?

HCEG’s Annual Forum reinforced the information that I know and filled in some of the blanks I was not completely aware of. It has a good mix of sessions that presented a variety of perspectives. I was somewhat surprised by the candor and willingness to the panelists to engage with the audience.

The HCEG Top 10 provides a good overview of what’s happening in the industry. It helped me get a sense of what others are thinking and helped validate – and invalidate – some of my thoughts and assumptions.

RELATED: How Healthcare Leaders Leverage the 2019 HCEG Top 10 List

Meet Eric and Other Healthcare Champions at HCEG’s 31st Annual Forum

The 31st Annual Forum of the HealthCare Executive Group takes place September 9th – 11th in Boston. Come join Eric Decker and other champions focusing on the healthcare and digital innovation necessary to transform the healthcare system in the United States. Interact with your healthcare peers, learn more about how others are addressing similar challenges, issues, and opportunities, and create new relationships to advance your company-focused and personal missions.Healthcare Innovation and Disruption, HealthCare Executive Group, HCEG, 16th Annual World Health Care Congress (WHCC), CIO & CTO Strategy Track, innovation, disruption. healthcare champions, Data Analytics, Pharmacy Costs and Transparency, Importance of Useable Technology, Cybersecurity, HCEG Top 10, Center for Healthcare Innovation (CHI), International Association of Innovation Professionals,