HCEG Top 10. 2018 AHIP Consumer Experience & Digital Health Forum. healthcare consumer experience and digital health. healthcare executives.

Healthcare Consumer Experience & The Digital Health Organization at the 2018 AHIP CDF

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Next week, the 2018 AHIP Consumer Experience & Digital Health Forum (AHIP CDF) takes place in Nashville, TN – the Healthcare Capital of the United States. The 2018 AHIP CDF offers attendees about 40 sessions and presentations on the theme of healthcare consumer experience and digital health. And this healthcare forum is of particular interest to HCEG members, sponsor partners and associated because Total Consumer Health and The Digital Healthcare Organization are ranked #2 and #5 respectively on the 2019 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives. Moreover, these two items and their closely aligned variations have consistently ranked in the HCEG Top 10 for the last decade.

While it’s likely that most or all of the sessions and presentations at the AHIP CDF will be of value in one way or another, we’d like to share a short list of those that we’re looking forward to attending. And extend an invitation to all AHIP CDF attendees – and other healthcare industry participants in the Nashville area who may not be attending the AHIP CDF.

Healthcare Consumer Experience & Digital Health Sessions

Tuesday, December 11, 2018

Time Room Session Title
9:00 am 101 General Session:

The Hidden Cost of Healthcare System Complexity

1:55 pm 105 Finding Balance: Innovation. Technology. Engagement
2:50 pm 102 Stimulate Engagement and Long-term Loyalty through Innovative Benefit Design
3:45 pm 103 Empower Consumerism with an Informed Member Journey

This session is presented by our sponsor partner Change Healthcare

4:40 pm 102 An Insider’s View on Personalization

Wednesday, December 12, 2018

Time Room Session Title
9:00 am 101 General Session:

Innovation Spotlight: At the Intersection of Health Care and Innovation

1:30 pm 103 Creating a Customer-Focused Organization to Achieve Better Business Results
3:20 pm 105 The First Step to Reinventing Engagement: Recruitment

Thursday, December 13, 2018

Time Room Session Title
9:00 am 105 Building a Successful Customer Data Strategy
9:55 am 103 Behavioral Economic Nudges to Drive Diabetes Management Program Engagement
11:00 m 101 Closing Session:

The Power of Collaboration: How Non-Traditional and Traditional Players Are Transforming Health Care

 *Additional details on the above and other sessions and presentations can be found here.

But Wait! There’s More in Store Right After AHIP Adjourns!

Right after the Closing Session on Thursday the 13th, the HealthCare Executive Group is hosting an Executive Leadership Roundtable (ELR) starting at 1:00 pm in Room 102a at Music City Center.

Roundtable participants will enjoy the unique perspective of two distinguished panelists: Brian Lobley, President, Commercial and Consumer Markets at Independence Blue Cross and Stuart Hanson, Managing Director, Head of Healthcare Payments at JPMorgan Chase & Co.  HCEG’s Executive Director Ferris Taylor will moderate the roundtable.

Ferris will set the stage for Brian and Stuart to share their perspective on healthcare consumerism and digital health organizations, but our roundtable events are free-flowing with heavy attendee participation and the eventual direction of the roundtable event will be dictated by where attendee interaction takes us. Anyone who wants to share will have a chance to do that.

Healthcare Consumerism & Digital Health Organization Topics at the RoundtableHealthcare consumerism. The Digital Healthcare Organization. Member patient engagement. cost containment pressures, value-based programs, health entitlement reforms technological innovations. value-based relationships

And even better, a complimentary lunch is included. This is a great opportunity to recap and recharge after the AHIP CDF and network with others you may have missed during the previous few days. Attendees are free to depart on their own schedule.

This ELR is open to all AHIP CDF attendees and other local healthcare industry participants – whether registered for the AHIP CDF or not. For more information – and to be sure sufficient food and beverages are available, please RSVP here. Join us and extend the value of your attendance at the 2018 AHIP Consumer Experience & Digital Health Forum.Big Data/Analytics, Consumer Experience, Population Health Service Organizations,Payment Reform,Mobile/Digital Devices/Social,Administrative Expenses,Consumerism, Personal Health MonitoringRELATED: Leadership, Trust & Skills in Overcoming Obstacles to Radical Innovation in Healthcare

Become a Subscriber of our eNewsletter and Join 2500+ Other Healthcare Industry Participants

Whether you’re able to attend our Executive Leadership Roundtable at this years AHIP CDF or not, become a subscriber to our eNewsletter and receive information and opportunities of interest to healthcare executives and industry participants.

 

HCEG Healthcare Executive Group

Special Thanks to HealthCare Executive Group’s 2018 Sponsor Partners

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As America celebrates Thanksgiving, the HealthCare Executive Group (HCEG) is honored to thank our sponsor partners and acknowledge the support these leading healthcare companies have provided and continue to provide to our healthcare executive members, industry advisors, and associates throughout the year. Through the support of the companies highlighted below, HCEG is able to provide a comprehensive package of information, insight, and networking opportunities.

HealthCare Executive Group (HCEG). sponsor partners Appian, CareCentrix, Solera, Change Healthcare, Cumberland Consulting Group, HealthEdge, HighPoint Solutions, InstaMed, Redcard, Softheon

HealthCare Executive Group – Gold Sponsors

HCEG Healthcare Executive Group. Appian. Enterprise low-code. industry-leading intelligent automation. Digital Transformation Patient, member, and provider data. healthcare payers and providers innovation, consumers, health HCEG Healthcare Executive Group. CareCentrix purpose-built technology, analytics, experience, post-acute care, patients and caregivers, coordinate care transitions, improve clinical outcomes, and do all we can to help patients heal or age at home HCEG Healthcare Executive Group. Network partners preventing and managing chronic disease. Health plans, payers securely efficiently network of community-based digital health solutions.
Appian delivers the speed of enterprise low-code and the power of industry-leading intelligent automation. It’s the secret weapon to put your Digital Transformation on the fast track.

Improve decision-making with real-time access to patient, member, and provider data. Appian helps healthcare payers and providers speed innovation, help consumers take control of their own health, and simplify the healthcare journey.

CareCentrix has developed purpose-built technology, analytics, and experience to guide care that keeps patients on the path to the ultimate site of care: home. To address the complexities of post-acute care, CareCentrix engages patients and caregivers, coordinate care transitions, improve clinical outcomes, and do all we can to help patients heal or age at home.

By finding new ways to break down the silos across the continuum of care, CareCentrix is able to identify and capture savings health plans can count on.

Solera connects patients, payers, and physicians to a network of partners who are preventing and managing chronic disease.

Working with Solera, health plans and other payers securely and efficiently leverage a network of community-based and digital health solutions.

Solera helps employers identify and engage those in their workforce with the greatest opportunity for obesity-related chronic disease prevention.

Website Website Website
Blog Blog
LinkedIn LinkedIn LinkedIn
Twitter – @Appian Twitter – @carecentrix Twitter – @soleranetwork
Facebook Contact Contact
Contact

HealthCare Executive Group – Silver Sponsors

HCEG Healthcare Executive Group. Change Healthcare consulting. value-based healthcare system. healthcare technology company. software, analytics, network solutions, and technology-enabled services. HCEG Healthcare Executive Group Health insurers, new offerings. member populations. government program, commercial or individual product, or dental or TPA offering,
Change Healthcare consulting is a catalyst for your value-based healthcare system. Change Healthcare is a healthcare technology company that offers software, analytics, network solutions, and technology-enabled services to help create a stronger, more collaborative healthcare system. Change Healthcare helps deliver measurable value not only at the point of care, but also before, after, and in between care episodes. Cumberland Consulting Group is a leading healthcare consulting firm providing strategic advisory, implementation, optimization and outsourcing services to some of the nation’s largest payer, provider, and life sciences organizations. Health insurers must act quickly to launch new offerings targeted at member populations in specific market segments. Whether a government program, commercial or individual product, or dental or TPA offering, HealthEdge works with transformative health plans to create and maintain a competitive advantage.
Website Website Website
Blog Blog Blog
LinkedIn LinkedIn LinkedIn
Twitter – @Change_HC Twitter – @CumberlandCG Twitter – @HealthEdge
Facebook Facebook Facebook
Contact Contact Contact
HCEG Healthcare Executive Group. InstaMed healthcare payments experience. Consumers, providers and payers. payment transaction. private cloud-based technology electronic transactions HCEG Healthcare Executive Group. RedCard health plans TPAs secure data communication members providers.
HighPoint implements effective IT solutions for payers and providers. HighPoint Solutions tunes out the noise so you can focus on improving healthcare delivery. InstaMed powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, moving money and healthcare data seamlessly and improving consumer satisfaction. RedCard helps health plans and TPAs use the power of secure data to build stronger, more effective communication with your members and providers.
Website Website Website
Blog Blog Contact
LinkedIn LinkedIn
Twitter – @HighPtSolutions Twitter – @InstaMed
Facebook Facebook
Contact Contact
HCEG Healthcare Executive Group. Softheon. cloud-based solutions. retail-like, user-friendly experience. personalized communication. Real-time support member engagement. enrollment, member billing, ACA. Direct Enrollment
Overview
Softheon delivers cloud-based solutions that create a retail-like, user-friendly experience and provide personalized communication and real-time support to boost member engagement. Cost effective, and configurable software that supports health plans and states with enrollment, member billing, and reporting for over 3.2M Americans.
Website
Blog
LinkedIn
Twitter – @Softheon
Facebook
Contact

HealthCare Executive Group Sponsorship

Unlike what many organizations allow, our sponsor partners must check their sales and marketing interests at the door. HCEG sponsors participate as supportive thought leaders to HCEG members and associates. HCEG events and content exclude advertising and marketing-speak and participants at our events will never encounter vendor exhibits. Those reading our content and attending our webinars will not be bothered by sales pitches, pop-ups and banner ads.

For more information on the benefits of becoming an HCEG Sponsor in 2019, check out our Sponsorship Prospectus.  

Join Digital Healthcare Leaders & AHIP Forum Attendees in Nashville

If you’re attending the  2018 AHIP Consumer Experience & Digital Health Forum on December 10th – 13th or happen to be in Nashville on December 13th, consider attending HCEG’s next Executive Leadership Roundtable held at Music City Center at 1:00 pm CT.

In addition to lunch and networking opportunities, participants will enjoy the unique perspective and long-running insight of two distinguished panelists: Brian Lobley, President, Commercial and Consumer Markets at Independence Blue Cross and Stuart Hanson, Managing Director, Head of Healthcare Payments at JPMorgan Chase & Co.  HCEG’s Executive Director Ferris Taylor will moderate the roundtable.

This event is complimentary but registration is required. More information here.

Total Consumer Health & The Digital Healthcare Organization in Nashville

table HealthIT HIMSS NHITWeek

Total Consumer Health & The Digital Healthcare Organization in Nashville

By | 2-Total Consumer Health, AHIP, Annual Forum, Conferences, Executive Leadership Forum, HCEG Top 10, Total Consumer Health | No Comments

The trend toward healthcare consumerism and digital health is driving what health plans, health systems, and healthcare providers are offering – or in the process of offering – their plan sponsors, the members those plan sponsors serve and the individuals participating in the U.S. healthcare market. Indeed, Total Consumer Health and The Digital Healthcare Organization are ranked #2 and #5 respectively by health insurance, health system and healthcare providers on the 2019 HCEG Top 10. Moreover, these two items and their closely aligned variations have ranked in the HCEG Top 10 for the last decade.

It’s obvious that healthcare consumerism and digitally-enabled organizations are front and center on the mind of healthcare leaders. Digitally transforming their organizations with a focus on facilitating consumerism is critical for all healthcare leaders.

Join Digital Healthcare Leaders & Forum Attendees in Nashville

HCEG’s Executive Leadership Roundtable events are held in intimate, informal and free-flowing settings where the exchange of facts, ideas, and questions are encouraged between roundtable panelists and participants. Our roundtables provide a safe space where participants can find common ground, obtain insight to solve problems and achieve results for those with different needs and views. The fact that our ELR’s are complimentary, free of vendor-speak and offer food and beverages are an additional benefit.Healthcare Executive Leadership Forum at Guidewell Innovation CenterParticipants at our roundtable event immediately following the closing of the 2018 AHIP Consumer Experience & Digital Health Forum (AHIP CDF) will enjoy the unique perspective and long-running insight of two distinguished panelists: Brian Lobley, President, Commercial and Consumer Markets at Independence Blue Cross and Stuart Hanson, Managing Director, Head of Healthcare Payments at JPMorgan Chase & Co.  And HCEG’s Executive Director Ferris Taylor will moderate the roundtable.

Brian Lobley Stuart Hanson Ferris Taylor
healthcare consumerism. Digital health. Health plans, health systems, and healthcare providers. Total Consumer Health and The Digital Healthcare Organization. 2019 HCEG Top 10 stuart hanson healthcare payments JP Morgan Chase HCEG Healthcare Executive group healthcare consumerism. Digital health. Health plans, health systems, and healthcare providers. Total Consumer Health and The Digital Healthcare Organization. 2019 HCEG Top 10
President, Commercial & Consumer Markets at Independence Blue Cross Managing Director, Healthcare Payments at JPMorgan Chase & Co HCEG Board Chair & COO/Consultant at Arches Health Plan

Healthcare Consumerism & Digital Healthcare

Brian Lobley and Stuart Hanson will share their insight and engage ELR participants on expanding the overall theme of the AHIP’s Consumer Experience & Digital Health Forum. Tentative topics that will be discussed include:

  1. Insight into how healthcare organization can enhance member/patient engagement
  2. How competition from new entrants, cost containment pressures associated with value-based programs, health/entitlement reforms, and technological innovations may impact ‘healthcare consumerism’
  3. Approaches for turning passive health plan members and health system patients into active healthcare consumers
  4. Catalysts for healthcare consumerism change: employer groups demanding better value and trend of health plan members and individuals directly engaging with plans and providers
  5. How value-based relationships demand that healthcare organizations engage with their members and patients

To be sure, HCEG roundtables are free-flowing interactions with heavy attendee participation and they often take a direction of their own. There’s a good chance that the above pre-planned topics may take a turn toward what participants share with Brian, Stuart, and Ferris.

Extend the Value of Your AHIP Consumer Experience & Digital Health Forum Attendance

Your attendance at healthcare conferences can be a non-trivial expense. By taking just a few extra hours of your time at the AHIP CDF, you may extend the value of your AHIP registration, travel and lodging investment.  And if you’re not attending the AHIP CDF in Nashville but have a few hours to join other healthcare executives, industry leaders and AHIP CDF participants in an intimate venue at our Executive Leadership Roundtable. your also welcome to attend our Executive Leadership Roundtable – complimentary also.Healthcare Executive Leadership Forum at Guidewell Innovation CenterIf you have any questions about this Executive Leadership Roundtable event at the AHIP Consumer Experience & Digital Health Forum in Nashville, please contact us.

Note: Our ELR will end at approximately 3:00 pm CT to allow participants plenty of time to get to the Nashville Airport to board late afternoon flights. 

Get a Discount off Registration to AHIP’s CDF

HCEG’s luncheon roundtable taking place on Thursday, December 13th, the last day of the AHIP CDF, is complimentary. If you’re interested in attending AHIP’s forum on December 10th through mid-day on the 13th, you can use code ‘HCEG’ to receive a discount off your AHIP CDF registration here.

RELATED: Total Consumer Health & The Digital Healthcare Organization in 2019

 

Influence the Future of Healthcare: Take the 9th Annual Industry Pulse Survey

By | Annual Forum, HCEG Top 10, The Industry Pulse | No Comments

HCEG Top 10. Industry Pulse Survey. Challenges, issues, opportunities healthcare industry. Data & Analytics, Total Consumer Health, Population Health Services, Value-based Payments, The Digital Healthcare Organization, Rising Pharmacy Costs, External Market Disruption, Operational Effectiveness, Opioid ManagementShare YOUR Insight on the Challenges, Issues, & Opportunities Healthcare is Facing in 2019

For the last ten years at our Annual Forum, healthcare executives of health plans, health systems and provider organizations and industry thought leaders have discussed and identified the current challenges, opportunities, and issues facing healthcare organizations. These challenges, issues, and opportunities are embodied in the HCEG Top 10 list. In addition to driving content development, webinars, our social media presence, and in-person events that HCEG hosts throughout the coming year, the HCEG Top 10 list also serves as the basis for the Industry Pulse – a research survey co-sponsored by the HealthCare Executive Group and our sponsor partner Change Healthcare.HCEG Top 10. Industry Pulse Survey. Challenges, issues, opportunities healthcare industry. Data & Analytics, Total Consumer Health, Population Health Services, Value-based Payments, The Digital Healthcare Organization, Rising Pharmacy Costs, External Market Disruption, Operational Effectiveness, Opioid Management

Insight, Experiences & Opinions On 2019 HCEG Top 10 List

The Industry Pulse survey presents and collects additional insight, experiences, and opinion on the specific items ranked on the HCEG Top 10 list. Its results can provide valuable, relevant, data-driven advice and end-to-end industry insights to help healthcare leaders navigate the complexities of the rapidly evolving healthcare system in the United States.

Influence the Future: Take The Industry Pulse Survey

HCEG and Change Healthcare invite all those working in the healthcare industry to participate in the 9th Annual Industry Pulse research survey.  Taking this survey allows participants to backdrop and contrast their own perspectives against the items listed on the 2019 HCEG Top 10. The survey questions and their various response options should be enlightening in and of themselves to most respondents. In addition, those completing the survey can receive a copy of the results.

Please consider sharing your insight, experiences, and opinion as your perspective will help define the issues facing healthcare, and reveal how the industry is responding.HCEG Top 10. Industry Pulse Survey. Challenges, issues, opportunities healthcare industry. Data & Analytics, Total Consumer Health, Population Health Services, Value-based Payments, The Digital Healthcare Organization, Rising Pharmacy Costs, External Market Disruption, Operational Effectiveness, Opioid Management

Learn from Other Healthcare Leaders

Everyone who completes the 9th Annual Industry Pulse Survey will receive an advance copy of the survey results. In addition, survey respondents can opt-in to receive information on future webinars, content, in-person events and other opportunities expounding on survey results and providing additional insight and value to all healthcare constituents.

Check out last year’s 2018 Industry Pulse Survey.

Join Other Healthcare Leaders in Nashville at AHIP

Join us at AHIP’s Forum in Nashville – Complimentary w/ Lunch Included! RSVP Here

RELATED INFORMATION:

The 2019 HCEG Top 10 List of Healthcare Challenges, Issues & Opportunities
Recapping ‘The 2018 HCEG Top 10 Healthcare Opportunities, Challenges & Issues’ Webinar – Part 1
Part 2: Recapping ‘The 2018 HCEG Top 10 Healthcare Opportunities, Challenges & Issues’ Webinar

HCEG Top 10. Industry Pulse Survey. Challenges, issues, opportunities healthcare industry. Data & Analytics, Total Consumer Health, Population Health Services, Value-based Payments, The Digital Healthcare Organization, Rising Pharmacy Costs, External Market Disruption, Operational Effectiveness, Opioid Management

Total Consumer Health & The Digital Healthcare Organization in 2019

By | Conferences, Executive Leadership Roundtable, HCEG Top 10, The Digital Healthcare Organization, Total Consumer Health, Uncategorized, Webinar Series | No Comments

The trend toward Healthcare Consumerism & Digital Health products and services is driving what healthcare providers, health systems and health plans are offering – or are planning to offer – individuals participating in the U.S. healthcare market. Whether covered by employer-subsidized insurance, government programs like Medicaid or Medicare, the individual commercial market, any other type of coverage or even not covered and paying for your healthcare with cash, healthcare consumerism and leveraging digital health products and services to decrease costs and improve outcomes are two important movements that can’t be ignored.

‘Indeed, Total Consumer Health and The Digital Healthcare Organization are both ranked in the top five items on the 2019 HCEG Top 10 list of challenges, issues, and opportunities:hceg healthcare executive group digital health consumerism healthtech Healthcare Consumerism & Digital Health. Consumer Experience, Population Health Service Organizations, Administrative Expenses, Customer Experience, Personal Health Monitoring. Population Health/Analytics. Retail Health Care

#2: Total Consumer Health: Improving members’ overall medical, social, financial, and environmental well-being.

#5: The Digital Healthcare Organization: Health Savings Accounts, member and provider portals, member and patient health literacy, cost transparency, digital payment capabilities, CRM, wearables and other patient-generated data, health monitoring, and omnichannel information distribution and transaction access.

And a recent report by Mercom Capital Group on 2018 Q3 Digital Health (Healthcare IT) Funding and M&A Report indicates significant investment in products and services aimed at the healthcare consumer and the organizations that service and support healthcare consumers and patients.

“Healthcare Consumer-centric companies accounted for 60 percent of the funding in Q3 2018, raising $1.9 billion in 111 deals compared to $1.7 billion in 138 deals in Q2 2018”

The HCEG Top 10 Challenges, Issues & Opportunities Over the Years

Over the 10 year period in which the HCEG Top 10 list has been published, ‘Healthcare Consumerism’ or a closely aligned similar category has been ranked on the HCEG Top 10 list a  total of eight times. And ‘Digital Health’ has also ranked among the HCEG Top 10 challenges, issues and opportunities eight times. Only ‘Payment Reform’ and ‘Big Data & Analytics’ have been listed on the annual HCEG Top 10 list more frequently.

Healthcare Consumerism & Digital Health. Consumer Experience, Population Health Service Organizations, Administrative Expenses, Customer Experience, Personal Health Monitoring. Population Health/Analytics. Retail Health CareRELATED: The 2019 HCEG Top 10 List of Healthcare Challenges, Issues & Opportunities

Why Healthcare Consumerism & Digital Health?

It should be no surprise to most people that healthcare consumerism has long been a top challenge, issue, or opportunity for healthcare organizations of all types. The rise of several factors have been identified by industry experts and trade media as the primary reasons for the growth if consumerism in the healthcare industry:

  • High-Deductible Health Plans
  • Employers Shifting Costs from to Employees
  • Rapidly Increasing Healthcare Costs

And while traditionally a laggard in the adoption of digital technologies, healthcare organizations are not immune to the need to digitally transform themselves. Ignoring the need to adopt digital health technologies can only result in serious disruption, or even extinction, of healthcare organizations both large and small.

Comments on Healthcare Consumerism & Digital Health from HCEG Top 10 Survey Respondents

The executives and industry thought leaders participating in defining the 2019 HCEG Top 10 list at our recent 2018 Annual Forum in Minneapolis, MN included notes and commentary on the specific challenges, issues, and opportunities listed in the survey worksheet. The following are some of those comments related to healthcare consumerism and digital health:

“Data & Analytics (ranked #1) are table stakes to any consumer-focused products and services. And foundational to all Digital Health initiatives.”

“Population Health (ranked #3) could be considered ‘Total Consumer Health’”

Note: A number of participants expressed opinions that “Population Health” and “Total Consumer Health” could be considered the same thing. After some discussion, everyone agreed that Population Health should be considered as population-centric as opposed to person-centered.

“Social determinants of health have a huge impact on health outcome but as a health system we lack the ability to control/impact these barriers.”

“Connecting with our members on a frequent basis is very challenging. We struggle with identifying and delivering the right message at the right time.”

“Different departments have their own goals and objectives and these often create a disjointed member experience.”

“We must move from deploying largely unconnected tactical approaches to a more holistic, coordinated customer experience strategy.”

“It’s not always clear to us what matters to individual patients and how we can measure those things.”

How to Learn More About Healthcare Consumerism & Digital Health

The HCEG Top 10 list drives the content HCEG creates and delivers to its members and associates via blog posts like this, our Webinar Series Events and our Executive Leadership Forums. Accordingly, we’re pleased to share several complimentary opportunities to learn more about opportunities for healthcare organizations to meet the needs of increasingly educated and proactive healthcare consumers AND how specific digital health products and services are supporting the creation, delivery, and consumption of medical and non-medical services and products that improve health outcomes.

Webinar Series Event: The New Engaged Digital Consumer

What Digital Healthcare Organizations Must Do to Survive and Thrive

Healthcare Consumerism & Digital Health. Consumer Experience, Population Health Service Organizations, Administrative Expenses, Customer Experience, Personal Health Monitoring. Population Health/Analytics. Retail Health CareOn Thursday, November 15th, 2018 at 2:00 pm ET, our sponsor partner HealthEdge will present a webinar that provides information from recent market studies and specific examples illustrating how engaged digital consumers regard the services provided by health insurers.

Attendees will learn:

  1. The top organizational priorities health insurance executives are currently facing
  2. Key challenges and solutions that enable health insurers to address these organizational priorities
  3. The most important expectations that members have of their health insurer
  4. How trust levels between members and health insurance organizations are being addressed by new disruptive entities entering healthcareBig Data/Analytics, Consumer Experience, Population Health Service Organizations,Payment Reform,Mobile/Digital Devices/Social,Administrative Expenses,Consumerism, Personal Health Monitoring

If you can’t make it, go ahead and register and we’ll send you the recording and slides after the event!

AHIP-ELR: Total Consumer Health & The Digital Healthcare Organization

On Thursday, December 13th, 2018 at 1:00 pm CT/2:00 pm ET, we’re hosting a special Executive Leadership Roundtable immediately after the 2018 AHIP Consumer Experience & Digital Health Forum convenes at the Music City Center in Nashville, TN. Lunch will be provided at no charge and the following topics will be presented and discussed by several healthcare industry leaders:

  1. How competition from new entrants, cost containment pressures associated with value-based care programs, health/entitlement reforms, and technological innovations may impact ‘healthcare consumerism’
  2. Approaches for turning passive health plan members and health system patients into active healthcare consumers
  3. Catalysts for healthcare consumerism change: employer groups demanding better value and trend of health plan members and individuals directly engaging with plans and providers
  4. How value-based relationships demand that healthcare organizations engage with their members and patients
  5. Which tools and services healthcare organization can use to enhance member/patient engagement

HCEG Healthcare executive group elr healthcare consumerism digital health AHIP Consumer Experience Digital Health Forum

Our executive leadership roundtable event is complimentary but registration is required (so we can make sure everyone gets lunch).Healthcare Executive Leadership Forum at Guidewell Innovation Center

Also, you can receive a discount off registration to the 2018 AHIP Consumer Experience & Digital Health Forum by using “HCEG” when you register here.

Become an HCEG eNewsletter Subscriberhealthcare executive group hceg leadership management Healthcare Consumerism & Digital Health. Consumer Experience, Population Health Service Organizations, Administrative Expenses, Customer Experience, Personal Health Monitoring. Population Health/Analytics. Retail Health Care

If you’re not already on our list, consider joining 2500+ other healthcare executives, industry thought leaders and other participants by subscribing to our eNewsletter. You’ll receive ongoing information on strategic and tactical challenges, issues, and opportunities facing the United States healthcare industry.

More Insight on the 2019 HCEG Top 10 Items Coming Soon!

As 2018 winds down and 2019 takes off, the HealthCare Executive Group will continue to create, curate and promote content and events addressing each of the items on our 2019 HCEG Top 10 list. We’ll be presenting numerous webinars, hosting Executive Leadership Roundtables in conjunction with popular healthcare conference events, and – of course – holding our popular Annual Forum. The 31st HCEG Annual Forum will take place in Boston, MA in September 2019. Stay tuned for more information!

Consider joining our unique organization of healthcare executives and thought leaders today. See this page for more information and/or reach out to us here.

RELATED: HealthCare Executive Group Promotes National HealthIT Week All Year Long

HealthCare Executive Group Promotes National HealthIT Week All Year Long

By | AHIP, Annual Forum, Executive Leadership Roundtable, HCEG Top 10, National HealthIT Week | No Comments

This second week of October is U.S. National HealthIT Week – a time for celebrating the essential role that health information technology plays in transforming health and healthcare in care in the United States. This week – and all year long – the HealthCare Executive Group (HCEG) actively focuses on the mission of National HealthIT Week:

To promote the exchange of information, ideas, opinions, and experiences among healthcare executives and senior leader to apply and transform innovation and technology in healthcare.

Our mission – established 30 years ago – clearly aligns with that of the U.S. National HealthIT Week. We’re pleased to partner with HIMSS in celebrating U.S. National HealthIT Week during our 30th Anniversary!

How HCEG Helps Transform Healthcare in the United States

The primary ways in which HCEG advances its mission is via our Annual Forum, our HCEG Top 10 list, the Industry Pulse research survey based on the HCEG Top 10, periodic Executive Leadership Roundtables (ELR), webinars and content – original and curated – from our members, sponsor partners, and industry thought leaders.

The HCEG Annual Forum

Last month, our 2018 Annual Forum celebrated the 30th Anniversary of the HealthCare Executive Group. Nationally-recognized healthcare thought leaders such as Andy Slavitt, former Acting CMS Administrator and current leader of Town Hall Ventures, Dr. David J Shulkin, MD, former Secretary of the Veterans Administration and current Chief Innovation Officer of Sanford Health, and Dan Buettner, National Geographic Fellow, NY Times bestselling author and principal at the Blue Zones Project were several of the healthcare leaders sharing their insight and ideas.

For a recap of our Annual Forum including session materials, pictures and participants, see Recapping HealthCare Executive Group 30th Annual Forum.

Note: The 2019 HCEG Annual Forum will be held in Boston, MA in September. Subscribe to our newsletter to receive additional information on this event and other content of possible interest to healthcare leaders

The 2019 HCEG Top 10 List

HCEG makes a unique contribution to the healthcare industry via the HCEG Top 10 list. Now in its 10th year, the 2019 HCEG Top 10 list identifies the challenges, issues, and opportunities facing healthcare executives and healthcare industry leaders.  You can learn more about the 2019 HCEG Top 10 and hear what industry media and healthcare thought leaders have to say about specific items on the HCEG Top 10 list here.

The Industry Pulse Research Survey – Launched During NHITWeek

In addition to guiding HCEG’s overall thought-leadership, content development, and knowledge exchange initiatives throughout the year, the 2019 HCEG Top 10 list serve as the basis for The Industry Pulse, a research survey co-sponsored by HCEG and our sponsor partner Change Healthcare. You can learn more about The Industry Pulse here including results of the 2018 Industry Pulse.Industry Pulse Survey. Healthcare Trends. HCEG. Healthcare Executive Group

As part of NHITWeek, HCEG and sponsor partner Change Healthcare are pleased to announce the opening of the 2019 Industry Pulse Research Survey. We urge all healthcare executives, thought leaders and others involved in transforming health and healthcare in care in the United States to complete this survey. Responses are strictly confidential and used for research purposes only. We don’t share information with third parties and individuals completing the survey receive a copy of the results if desired.

Executive Leadership Roundtables

HLTH.CO: HCEG Members Remain After ELR to Continue Discussion

Convening healthcare executives and thought leaders for meaningful discussion and interaction is a key part of HCEG’s mission. Our roundtables support opportunity for intimate discussion and sharing of insight and ideas. Scheduling these roundtables in conjunction with major healthcare industry events maximizes attendee value and minimizes overhead.

So far in 2018, we’ve hosted the following roundtables with another event scheduled for this coming December:

  • 2018 HLTH.CO Future of Healthcare Forum – May 9, 2018 – Las Vegas, NV
  • 2018 Blue Zones of Happiness – September 14, 2018 – Minneapolis, MN

Next Executive Roundtable at AHIP Consumer Experience & Digital Health Forum

HCEG Healthcare Executive Group NHITWeek HealthIT Healthtech

Join Healthcare Leaders This December in Nashville

Our next roundtable event is planned for Thursday, December 13th, 2018 at 1:30 pm CT – the final day of the 2018 AHIP Consumer Experience & Digital Forum in Nashville, TN. In keeping with AHIP’s customer experience and digital health theme, HCEG will convene a panel of thought leaders in an open discussion on two of our 2019 HCEG Top 10 issues:

  • #2 – Total Consumer Health
  • #5 – The Digital Healthcare Organization

This ELR builds upon insight shared during the forum with discussion centered on the integration of consumer health and digital healthcare organizations. We’ll focus on the commonalities and differences of these two closely ranked items. And participants will all have an opportunity to interact with panelists.

This ELR is open to all AHIP attendees free of charge and lunch is served. Registration for the event will open next week and subscribers to our eNewsletter will be kept informed.

HCEG Webinar Series Events & Special Presentations

Additionally, HCEG members and sponsor partners also host live webinar events every other month. Information on previously hosted webinars – most including full recordings and presentation materials – can be found here.

Special Presentations & Networking Opportunities

Our members advance HCEG’s mission by attending and presenting at healthcare conferences and other gatherings throughout the year. They share information on HCEG’s Top 10, The Industry Pulse and other insight of value to those transforming healthcare. A sample of these include:

  • AAPAN Innovations Forum – January 2018
  • Health Plan Alliance – February 2018
  • HIMSS Conference & Expo – March 2018
  • UnitedAg Annual Meeting & Conference – March 2018
  • WEDI Annual Spring Conference – May 2018
  • AHIP Institute & Expo – June 2018

Original and Curated Content

In addition to in-person forums, live webinars and special presentations, our board leaders, members, and sponsor partners also share a variety of original and curated healthcare business, technology and healthcare-related content on a regular basis. Our website, blog, white papers and our social channels LinkedIn and Twitter provide the means for these healthcare thought leadership opportunities.

Learn, Share, Network & Make Your Voice Heard – National HealthIT Week

HCEG is part of transforming healthcare not only during National HealthIT Week but throughout the year. We’re thankful for our members, sponsor partners and those promoting the exchange of information, ideas, opinions, and experiences among healthcare executives, thought leaders and everyone else in the healthcare industry.

To receive insight, ideas and additional information on all our past and future events, webinars and other content of use for healthcare decision makers and those charged with transforming health and healthcare in the United States, please subscribe to our eNewsletter. Better yet, consider becoming a member of the HealthCare Executive Group today.

HCEG Top 10 list of opportunities, issues, and challenges. Healthcare Executive Group. Continuous innovation, evolution and transformation of the healthcare industry. Health plan members, health system patients, healthcare consumers, and responsible healthcare stakeholders.

The 2019 HCEG Top 10 List of Healthcare Challenges, Issues & Opportunities

By | Annual Forum, HCEG Top 10, The Industry Pulse | No Comments

2018 celebrates the 30th anniversary of the Healthcare Executive Group – an organization dedicated to supporting and convening senior level executives focused on continuous innovation, evolution, and transformation of the healthcare industry. As part of our mission of promoting healthcare innovation, providing innovative knowledge support and helping to foster and sustain the development of life-long business relationships through real-life and virtual relationships, each year our members develop the HCEG Top 10 list of opportunities, issues, and challenges. This year marks the 10th anniversary of the HCEG Top 10 list of Challenges, Issues & Opportunities.

Join us at AHIP’s Forum in Nashville – Complimentary w/ Lunch Included! RSVP Here

Healthcare Executives Identify Top Challenges, Issues & Opportunities for 2019

During our 2018 Annual Forum in Minneapolis last week, HCEG executive members from the payer, provider, and technology partner organizations voted on and ranked the Top 10 critical challenges, issues and opportunities they expect their organizations to face in the coming months and throughout 2019.

Starting with a list of 25 topical areas selected by HCEG Board members, advisors, and culled from leading industry research, 100+ forum participants held roundtable discussions over lunch to identify their specific table’s weighted top 10 items. The top ranking items from all tables were then combined to select the ten highest ranking items. Forum participants then ranked these items via a digital ranking process culminating in the official 2019 HCEG Top 10 list.

Our members expect the 2019 HCEG Top 10 items to have a significant and lasting impact in the way health plan members, health system patients, healthcare consumers, and other constituents all become engaged, digital consumers and responsible healthcare stakeholders in 2019 and beyond.

The 2019 HCEG Top 10 List

  1. Data & Analytics: Leveraging data (especially clinical) to manage health and drive individual, provider and payer decisions.
  2. Total Consumer Health: Improving members’ overall medical, social, financial, and environmental well-being.
  3. Population Health Services: Operationalizing community-based health strategy, chronic care management, driving clinical integration, and addressing barriers to health such as social determinants.
  4. Value-based Payments: Transitioning to and targeting specific medical conditions to manage cost and improve quality of care.
  5. The Digital Healthcare Organization: HSAs, portals, patient literacy, cost transparency, digital payments, CRM, wearables and other patient-generated data, health monitoring, and omnichannel access/distribution.
  6. Rising Pharmacy Costs: Implementing strategies to address the growth of pharma costs along with benefits to quality of care and to total healthcare costs.
  7. External Market Disruption: New players like Amazon, Chase, Apple, Walmart, and Google.
  8. Operational Effectiveness: Implementing lean quality programs, process efficiency (with new core business models), robotics automation, revenue cycle management, real-time/near-time point of sales transactions, etc.
  9. Opioid Management: Developing strategies for identifying and supporting individuals and populations struggling with substance abuse/addiction or at risk of addiction.
  10. Cybersecurity: Protecting the privacy and security of consumer information to maintain consumer trust in sharing data.

Highlights of the 2019 HCEG Top 10 List

Last year’s item #7 Healthcare Reform dropped out of the Top 10 but only by one place to number eleven. And last year’s tenth ranking item – The Engaged Digital Consumer – was supplanted by fifth ranking item The Digital Healthcare Organization.

New entrants to the 2019 HCEG Top 10 list include

#7 – External Market Disruption

#8 – Operational Effectiveness

Additional details and analysis of the 2019 HCEG Top 10 list will further explore the reasoning through facilitated discussions at upcoming events and within the HCEG digital community.

The Purpose and Value of the 2019 HCEG Top 10 List

The HCEG Top 10 List is used for two general purposes, each of which is intended to advance the healthcare industry’s move toward the Quadruple Aim of Healthcare.

#1 – Content Development & Programming

Serves as the basis for HCEG’s ongoing content development and educational programming opportunities throughout the year. Each of the Top 10 items is explored at various levels of depth and breadth throughout the year via:

#2 – Development of The Industry Pulse

In addition to guiding the overall thought-leadership, content development, and knowledge exchange initiatives throughout the year, HCEG’s Top 10 list is used as the basis for The Industry Pulse, a research survey sponsored by the HealthCare Executive Group and our sponsor partner Change Healthcare.

The Industry Pulse research survey is designed to gather additional insight on priorities and challenges facing healthcare industry constituents across the country and provide stakeholders across the healthcare spectrum real-world, actionable insight into near-term obstacles and opportunities. Combined, the HCEG Top 10 list and The Industry Pulse encourage continuous and evolving dialog on the main issues and concerns facing member organizations. Learn more about The Industry Pulse here.

More About the 2019 HCEG Top 10

Over the coming weeks and months, additional original and curated content based on the 2019 HCEG Top 10 will be shared. And the 2019 Industry Pulse research survey will take placeTo stay in the loop and to learn more about the 2019 HCEG Top 10 and the HealthCare Executive Group, visit this page on our website and subscribe to our newsletter.

“The Blue Zones of Happiness: ‘Lessons from the World’s Happiest People’” – A Special Breakfast Roundtable Event

By | Annual Forum, Executive Leadership Forum, Executive Leadership Roundtable | No Comments

In celebration of our 30th Anniversary and the 2018 Labor Day holiday, the HealthCare Executive Group (HCEG) is offering a discounted rate on a special 2-hour breakfast roundtable event presented by Dan Buettner on Friday, September 14th

Add Purpose, Pride, and Pleasure to Create Joy in Your Life

Starting at 7:30 am at the Hewing Hotel, attendees will enjoy a full breakfast as Dan Buettner, NY Times Best-Selling author and National Geographic Fellow presents: “The Blue Zones of Happiness: ‘Lessons from the World’s Happiest People.’”

Dan will share his latest insight on the three strands of happiness: purpose, pride, and pleasure. Attendees will discover the many factors to bring joy to their lives as Dan shares important lessons learned about how the choices we make and the environment in which we live contribute to our happiness.

Network with Healthcare Leaders & Enjoy Breakfast

This event takes place on the final day of HCEG’s 2018 Annual Forum. Besides the presentation and full breakfast, attendees will enjoy opportunities to network with healthcare leaders participating in HCEG’s annual forum over the previous two days. Those wanting to attend can register here using discount code HCEGLaborDay to receive $20 off the $65 registration fee. Please contact Erin Branham at eb@hceg.org if you need assistance with registering.

Registration  for HCEG’s 2018 Annual Forum Closes Soon

The 2018 HCEG Annual Forum celebrating the HealthCare Executive Group’s 30th Anniversary closes on Saturday, September 8th. We have a unique agenda, prominent keynote speakers, insightful panelists, and a number of networking events planned; all in a supportive and intimate setting.

For more information on this unique event for healthcare executives, thought leaders and industry participants – including registration – click here.

2018 HealthCare Executive Group Annual Forum. 30th-anniversary.Hewing Hotel Minneapolis, MN.

Announcing Speakers & Sessions for 2018 HealthCare Executive Group Annual Forum

By | Annual Forum, Executive Leadership Roundtable, HCEG Top 10, Social Determinants of Health | No Comments

The 2018 HealthCare Executive Group Annual Forum celebrating our 30th-anniversary serving healthcare executives and industry leaders kicks off Wednesday, September 12th at the Hewing Hotel in Minneapolis, MN – the #1 Healthiest City in the United States.  The HealthCare Executive Group (HCEG) has the following planned for the 125+ healthcare executives, thought leaders and industry leaders who will participate in the two and half day forum.

Keynotes from Healthcare Industry Executive Leaders

On Wednesday at noon, Andy Slavitt, Former Acting CMS Administrator and current leader of Town Hall Ventures, provides the opening keynote and is expected to share his unique insight about the uncertainty in today’s healthcare environment and where he sees progress being made.

Thursday morning, Dan Buettner, explorer, National Geographic Fellow, award-winning journalist, producer, and New York Times bestselling author starts the day by presenting “Blue Zones: The Making of a Healthy City.” Dan will also present “The Blue Zones of Happiness: ‘Lessons from the World’s Happiest People’” during a special HCEG Executive Leadership Roundtable event Friday morning at 7:30 to 9:30. Breakfast will be served.

Thursday evening, Dr. Craig Samitt, just days into his new role as President & CEO of BCBS of Minnesota, shares his insight on the current state of health care: “A Seasoned CEO’s Perspectives on Where Healthcare is at and the Challenges and Opportunities Ahead.”

Each of the above keynotes will be provided while annual forum participants enjoy what’s expected to be a delightful breakfast, lunch and dinner service presented by Hewing Hotel staff.

Connect Personally, Professionally and Productively 
Build Long-Term Relationships

Nine Interactive Sessions for Healthcare Executives

Annual forum participants will benefit from nine interactive sessions covering topics selected and developed by HCEG leadership, session moderators and panelist participants. Each of these sessions are intended to provide actionable insight into current topics of value to the health plan, health system and healthcare provider executives attending our annual forum.

“Payer/Provider Partnerships & Opportunities for the Future”

Are health plans, providers and/or consumers equally prepared for the transformation of healthcare that is underway? Compelling health insurance products are being launched today, based on an expectation of a closer partnership involving clinical and financial changes, enhanced member experience, and market transitions that a multi-system approach typically cannot provide. Hear what payers and providers are doing and how technology is the key enabler.

  • Tom Howard – Moderator (Payer Division Partner at Cumberland Consulting Group)
  • Joe O’Hara (Director of ACO Solutions at Horizon BCBS of NJ)
  • Dr. Matt Hoffman, MD (Chief Medical Informatics Officer at Utah Health Information Network)

“Value-Based Payment & Implications for Healthcare Stakeholders”

Medical device and pharmaceutical companies are looking at new business models as demands to focus on rising costs are made by consumers and government agencies. Hear what companies are actually doing in the movement toward ‘Outcomes-based’ reimbursement. Gain new insights on why value-based payment and pharmacy costs have been HCEG Top 10 items over the last few years.

  • Jorie Soskin (Value-based Investments at Medtronics)
  • Other panelists currently being formally engaged

“Chronic Care and Challenges Dealing with High-Cost, Multiple Morbidity Patients”

Panelists will present their experience, insight, and opportunities for using clinical measurement and metrics, payer-provider transparency and clinical improvement to improve outcomes and lower costs for individuals having chronic, co-morbid conditions.

  • Eric Hamborg (Chief Customer & Revenue Officer at MOBE)
  • Invited (Chief Medical Officer at Major Health Plan)

“Health & Behavior Change at the Community Level”

Community engagement, efficacy, and empowerment are keys to communities being able to adopt and sustain new behaviors. Panelists will discuss current approaches and strategies to integrate community mobilization and activities more effectively with conventional healthcare strategies, aimed at individual behavior change. Audited results will be shared and discussed as to impact and future implications.

  • Ben Leedle – Moderator (President, CEO & Board Director at Blue Zones, LLC)
  • Melissa Lyon, MPH (Public Health Director at Erie County Dept of Health)
  • Mike Gold (Immediate Past CEO at HMSA – BCBS Hawaii)
  • Mike Riley (Chief Strategy Officer Naples Community Healthcare System)
  • Clay Marsh, MD (VP & Executive Dean for Health Sciences West Virginia University)

“Healthcare Single Point of Workflow on Social Determinants of Health”

Focus on the social determinants of health is no longer a sideline conversation and needs a whole new framework of thinking. The reality is SDOH programs are in everyone’s self-interest and there are ways to effectively focus and coordinate efforts for everyone’s benefit. Hear what health plans and provider groups are doing to change the common perspective of SDOH being a public good with limited medical impact.

  • Brenda Schmidt (Founder & CEO of Solera Health)
  • Additional session participants are being engaged

“Health Plan Diversification: What does it Mean?”

Panelists share the challenges and opportunities for health plans, health systems, and hospitals to diversify beyond their traditional offerings and the financial, clinical and operational implications of those decisions.

  • Ian Gordon – Moderator (SVP Health Plan Operations at Regence BCBS)
  • Tom Vanderheyden (EVP & President of National Solutions at BCBS of MN)
  • Chuck Divita (EVP Commercial Markets & CFO at BCBS of FL/GuideWell)
  • Brandon Cady (President & CEO of AIM Specialty Health – Anthem Subsidiary)

“Vision and Perspective for Healthcare from a Washington, DC Perspective”

We’re working to engage the leader of a nationally recognized healthcare association to share insight on the current state of affairs from a Washington, DC perspective.

“Is Block Chain and/or AI in Healthcare’s Future?”

Blockchain and artificial intelligence technologies are catalyzing the pace of innovation and introducing radical shifts that WILL change the business of healthcare. This panel of experts will discuss the potentialities realized at the intersection of AI and Blockchain and the challenges and benefits healthcare executives must understand to not be disrupted by game-changing technologies.

  • Alan Abramson – Moderator (Senior VP & CIO HealthPartners)
  • Emily Vaughn (Product Development Director at Change Healthcare)
  • Justin Adams (CEO at Digitize.AI)

“Technology: From Start to Scale”

Leading healthcare visionaries share their unique insight on the key opportunities and challenges facing healthcare incumbents, especially with potential new market entrants that intend to disrupt healthcare.  Is it time to partner or compete with them and how to get to scale the fastest?

  • Justin Roth – Moderator (Managing Director at TripleTree)
  • Other panelists are being engaged

A Few Surprises for Participants are Likely!

We’re working on a couple other bits and pieces that we think will be valuable to healthcare executives, industry leaders and others working to advance healthcare in the United States. Unlike most other healthcare conferences that lock down their speakers and content a year – or even more – in advance, we’re focused on bringing the most current, insightful and actionable information, ideas and opinions to our members and forum participants!

Voting and Ranking the 2019 HCEG Top 10 List

2018 HealthCare Executive Group Annual Forum. HCEG Top 10 Challenges, Issues and Opportunities. HealthIT. Digital health. Industry Pulse.Over the last decade, a highlight of the HealthCare Executive Group’s annual forum is the development of the HCEG Top 10 list of challenges, issues, and opportunities that healthcare executives are currently facing.  Starting with a list of approximately 25-30 items identified by HCEG members and sponsor partners, forum participants interact with each other to identify the top 10 challenges, issues and opportunities their organizations are facing. After interactive discussion in a roundtable format, the participants rank the items to create the 2019 HCEG Top 10 list.

A new approach this year is that candidates for the HCEG Top 10 list will be reviewed in a roundtable format facilitated by key sponsor partner thought leaders. The objective of the luncheon roundtable discussions will be to clarify the list of challenges, issues, and opportunities facing healthcare executives. Participants can add critical items that may have been missed and have an opportunity for deeper insight into the critical issues for the coming year. The final list of items will then be ranked by forum participants and formally shared with attendees prior to Thursday nights dinner. HCEG Executive Director Ferris Taylor and Chris Link, Sr Consultant at Change Healthcare, will orchestrate the process with assistance from HCEG support staff.

Breakfast, Lunch, and Dinner – Supporting Opportunities to Connect

2018 HealthCare Executive Group Annual Forum. 30th-anniversary. Hewing Hotel Minneapolis, MN. Healthcare Industry Executive Leaders

One of the hallmarks of HCEG’s Annual Forum events is the quality of the venue, the opportunity for intimate interaction among other healthcare executives, and well-planned food, beverage and entertainment accompaniments. Participants can expect to enjoy the following:

  • Welcome Reception Tuesday Evening
  • Lunch on Wednesday – With a keynote by Andy Slavitt
  • Offsite Dinner Reception on Wednesday
  • Breakfast on Thursday – With a keynote by Dan Buettner
  • Lunch on Thursday
  • Dinner + Closing Keynote on Thursday – With a keynote by Dr. Craig Samitt
  • Nightcap + Winddown on Thursday
  • Breakfast + Farewell on Friday

Special Executive Leadership Roundtable

In celebration of our 30th Anniversary, the HealthCare Executive Group is hosting a special Executive Leadership Roundtable on Friday, September 14th. Dan Buettner will present “The Blue Zones of Happiness: ‘Lessons from the World’s Happiest People’” during a special Friday morning breakfast event starting at 7:30am. Dan’s presentation will build on and provide additional color and clarity from his “Blue Zones: The Making of a Healthy City” presentation shared the day before.

This event requires individual registration and is limited to executives from health plans, health system, health care providers and local employer organizations. Contact us if you have any questions.2018 HealthCare Executive Group Annual Forum. Special Executive Leadership Roundtable. Dan Buettner “The Blue Zones of Happiness: ‘Lessons from the World’s Happiest People’”

Four Pillars Successful Core-System Replacement Project. Healthcare Executive Group. Change Healthcare. digital transformation. Framework. Implementation Readiness. Governance. Business Transformation. Execution Framework

The Four Pillars of a Successful Core-System Replacement Project

By | Annual Forum, Project Management, Sponsor, Webinar Series | No Comments

Completing a successful core-system replacement project at a health plan or health system organization is a major undertaking. And successfully delivering a multi-million dollar digital transformation project is significantly enhanced by establishing a framework based on proven principles.

Framework for Successful Core-System Replacement Project

Last week, our sponsor partner Change Healthcare shared valuable insight in a webinar titled ‘The Four Pillars of a Successful Core-System Replacement Project.’  Jeanne Noe PMP, Director of Consulting Services and Mauricio ‘MJ’ Jimenez, Sr Manager of Consulting Services at Change Healthcare, shared information, insight and practical ideas on how to establish a framework for successful core-system implementation. This framework for a successful core-system replacement project is based on four pillars: 1-Implementation Readiness, 2-Governance, 3-Business Transformation and 4-Execution Framework.

This blog post recaps highlights and detailed content from the ‘Core-System Replacement Project’ webinar presented by Change Healthcare on August 2nd, 2018. Included is a recording of the webinar, the presentation slide deck, and additional information on establishing a framework for successful core system implementation. You can also check out this Twitter Moment summarizing live Tweets shared during the webinar.

Information, Insight & Actionable Ideas for Successful Core-System Implementation

After introductions by HCEG Executive Director Ferris Taylor, Jeanne Noe kicked off the webinar by sharing that the most important indicator of success in a Core-System Replacement project is a strong project foundation. Jeanne emphasized the importance of building a foundation on the Four Pillars of Success before the project progresses – not as you go along.

Why, How, What, Who & When of a Successful Core-System Replacement Project

The presentation from Change Healthcare was packed with information, actionable ideas and insight collected over the course of performing dozens of core-systems replacement projects for major healthcare payers and other risk-bearing entities.

Four Pillars Successful Core-System Replacement Project. Healthcare Executive Group. Change Healthcare. digital transformation. Framework. Implementation Readiness. Governance. Business Transformation. Execution Framework

Starting with the Taxonomy of Why, the importance of clearly defining – and widely sharing – the Strategic Vision, Business Goals, and Objectives were shared. Jeanne noted that explaining why a legacy system is being replaced is a key way to help all project team members achieve project objectives. Yet few healthcare organizations widely communicate the reasons for major initiatives like a core-system replacement project.

Jeanne went on to provide more details and commentary on the How, What, Who & When of a core-system replacement project. Since there’s simply too much information to share about the how, what, who and when in this recap, see the slides listed in the presentation deck for more. Better yet, watch the recording of The Four Pillars of a Successful Core-System Replacement Project here.

Roles Matters – Clearly Defined & Accountable

One of the most valuable bits of insight shared by Change Healthcare’s Jeanne Noe was that too many healthcare organizations make the very common mistake of not clearly defining roles, responsibilities and decision-making authority. Before the project starts – and periodically throughout the projects as objectives change and project resources come and go.

Clearly defining roles, responsibilities and decision-making authority seems obvious but is simply often not addressed.

Key Governance Components of a Successful Core-System Replacement Project

Change Healthcare presented two important actions healthcare executives sponsoring core-systems replacement projects MUST address at the start:

  1. Establish a single point of accountability and expertise
  2. Clearly identify decision makers and specialists for issue resolution

Risks, Actions, Issues, and Decisions – It’s a RAID!

Risks, Actions, Issues, Decisions (RAID) is a framework to report, track, resolve document project

Somewhat similar to the widely known RACI (Responsible-Accountable-Consulted-Informed) approach for managing large projects like core-systems replacement projects, Change Healthcare’s Core-System Implementation Framework uses the RAID framework to report, track, resolve and document project items.

As opposed to the somewhat passive activities defined via the popular RACI approach, Change Healthcare’s RAID approach to governing major projects emphasizes the importance of actions and rapid decision making within a framework of issue identification and risk management.

Business Transformation & Core-Systems Replacement Projects

Mauricio ‘MJ’ Jimenez, Sr Manager of Consulting Services at Change Healthcare continued the second half of the webinar by sharing information, insight, ideas, and tips on the 3rd and 4th Pillars of a Successful Core-System Replacement Project: Business Transformation and Execution Framework.

Business Transformation

MJ emphasized that replacing your core-system is a business transformation, not an IT project or initiative. MJ offered the following as some key considerations to effect a true business transformation:

  • Assign senior resources to serve as ambassador to the rest of the organization.
  • Neglecting employees affected by the transformation will guarantee resistance to change.
  • Relevant content is key and its delivery is enabled through Role-Based Training
  • When meetings grow in number of participants, it is often a reflection of poor communication.

Execution Framework – The Most Critical of the Four Pillars

Four Pillars Successful Core-System Replacement Project. Healthcare Executive Group. Change Healthcare. digital transformation. Framework. Implementation Readiness. Governance. Business Transformation. Execution Framework

Core-system and other major projects undertaken by healthcare organizations will be for naught without a well-designed Execution Framework. Change Healthcare’s MJ Jimenez shared some key experiences, insights, and ideas on how to establish an effective Execution Framework. And offered ideas for executing brilliantly.

The key components of the Execution Framework described include the following:

  • Flexibility
  • Maintains Focus
  • People First
  • Requirements Management
  • Defect Management
  • Systems Integration Plan

Summarizing the Webinar

Jeanne Noe shared the following slide at the end of the webinar.Four Pillars Successful Core-System Replacement Project. Digital transformation. Framework. Implementation Readiness. Governance. Business Transformation. Execution Framework. Requirements Management. Defect Management. Systems Integration Plan. Trizetto FACETS. QNXT, HealthEdge.As noted before, the information, insight, and ideas presented by Change Healthcare are too numerous to recap here. To learn more about what was shared during the webinar, check out the recording of the webinar, the presentation slide deck, and additional information on establishing a framework for successful core system implementation.  Also, check out this Twitter Moment summarizing live Tweets from the webinar.

More Insight & Opportunity for HealthCare Executives

The information shared by the HealthCare Executive Group in its Webinar Series events are one example of services we’re pleased to offer our members and associates. In addition to connecting with us on TwitterFacebookLinkedIn and subscribing to our eNewsletter, consider joining other healthcare executives and industry thought leaders at the HealthCare Executive Group’s 2018 Annual Forum on September 12-14th, 2018 in Minneapolis, MN. We’ll be celebrating our 30th Anniversary helping healthcare leaders navigate the strategic and tactical issues facing their organizations.

Check out this page for more information on our 2018 Annual Forum.HealthCare Executive Group Annual Forum. Executive leadership. 2018 Conference event forum roundtable