Webinar: The Care We All Strive For: The Impact of Interoperability

Wednesday, October 28, 2020 11:00 AM PT

Has 2020 given you webinar fatigue? The seemingly endless run of virtual events and webinars would certainly justify it. And while moving everything to the digital world has its challenges, society is embracing technology and making the most of the situation. Healthcare is no exception. With the expanded use of technology, healthcare has been reminded of the importance of being able to communicate with each other quickly, efficiently, and easily.

In our October Webinar Series event, The Care We All Strive For: The Impact of Interoperability, we will help fight that webinar fatigue by taking a break from the traditional webinar structure and take time to revisit our shared purpose – to make healthcare run better for everyone.

Please join us on Wednesday, October 28th at 11:00 am PT / 2:00 pm ET to hear the story of what it feels like to be a patient, provider, pharmacist, and payer in a world where interoperability is a reality.

Our sponsor Surescripts will be joined by four healthcare stakeholders who will share their take on the difference interoperability makes on the experience of a patient, provider, pharmacist, and payer. The panelists will examine how sharing information across stakeholders can reduce administrative burden and improve member experience.*:

Carlos Garcia Dr. Natalie Pinter Keisha Wright, RPh Oscar Gustafsson
Patient with Rheumatoid Arthritis & Hypertension Provider Pharmacist, Specialty Pharmacy Vice President of Pharmacy, Payer

Over the next four weeks leading up to the live webinar on October 28th, we’ll be sharing more information on how patients, providers, pharmacists, and payers all benefit from enhanced interoperability of data and systems. In the meantime, learn more about how Surescripts addresses healthcare interoperability challenges here.

* These are imaginary personas whose role in this webinar will be performed by employees of our sponsor Surescripts.

Click the above image for a blog post recapping this webinar

Webinar: Towards Next-Generation Care: The Digital Musculoskeletal (MSK) Clinic

Thursday, September 17, 2020 11:00 AM PT

Currently, health plan members with back and joint pain experience a fragmented approach to care. Whether it’s an acute injury, chronic pain, or surgery, members must contend with multiple providers and handoffs between those involved with providing a ‘whole-person approach’ to care. From the members’ perspective, it feels like no one is looking at their health holistically or acting as their healthcare champion.

Join us and other healthcare leaders for our September Webinar Series Event: Towards Next-Generation Care: The Digital Musculoskeletal (MSK) Clinic on Thursday, September 17, 2020 at 11:00 am PT / 2:00 pm ET.

In this webinar, Hinge Health’s CEO Dan Perez will discuss how a digital musculoskeletal clinic covering the full continuum of care from prevention to post-surgery can provide a one-stop shop for members and health plans. Register today and learn how to improve outcomes, engage your members and lower costs!

Webinar Discussion Topics

  1. Current MSK Challenges
  2. Fragmented Continuum of Care
  3. The Digital MSK Clinic
  4. Deep Dive: Chronic MSK Digital Pathway
  5. Insights from the World’s Largest Digital MSK Cohort Clinical Study

To learn more, read about Overcoming Chronic Pain: The Hinge Health Clinical Model of Care.


Dan Perez is CEO and Co-Founder of Hinge Health
Dan Perez Ferris Taylor <Announced Soon>
CEO and Co-Founder of Hinge Health Executive Director, HealthCare Executive Group Hinge Health Customer

More About Hinge Health & The Digital Clinical Model of Care

Read this recent Sponsor Spotlight on Musculoskeletal (MSK) Programs to learn more about Hinge Health and how failures in the continuum of MSK care are addressed with a patient-centered Digital Clinic for back & joint pain.Spotlight on Musculoskeletal (MSK) Programs – Hinge Health

Contact Hinge Health here


Visit Hinge Health’s Website

Connect with Hinge Health on LinkedIn, Twitter, and Facebook

Click the above image for a blog post recapping this webinar

Webinar: Physician Perspectives on COVID-19 Impact to Fall Season

Tuesday, October 13, 2020 11:00 AM PT 

In early September, the HealthCare Executive Group hosted an informal discussion with three physician executives. Long-time HCEG board member Dr. David Diloreto, MD, a board-certified ophthalmologist, ophthalmic plastic surgeon, currently a principal at Vizient/Sg2 and prior senior vice-president at GE Healthcare Camden was joined by Dr. Johanna Vidal-Phelan, MD Senior Medical Director in Pediatrics at the University of Pittsburgh Medical Center Health Plan and a practicing pediatrician at Hamilton Health Center, an FQHC in Harrisburg, PA.and Dr. Jason Woo, MD, a practicing board-certified obstetrician/gynecologist and a veteran with 31 years in the Commissioned Corps of the U.S. Public Health Service and consultant at the Arbinger Institute.

The discussion was centered on COVID-19’s impact over the past months, what’s changed, what’s remained the same, and what they’ve each observed and learned over the past months – particularly from a clinical and public health role. The following topics were discussed:

Impact Factors Affecting Utilization of Services The Change to Telehealth: New Opportunities for Providers to Connect with Patients
Balancing Treatment to Avoid Ongoing Destruction of Demand for Non-COVID Services Rethinking the Healthcare Supply-Chain – PPE as a Matter of Trust
Returning to School & Addressing Disadvantaged Populations Lessons Learned and Lessons to Be Learned
A Pediatric Physician on Sending Kids – Including Her Own – Back to School Experiences from Southern Hemisphere – Seasonal Viruses at All-Time Lows
Impacts on Minorities & Underserved Populations Value of Encouraging Use of Masks
Uncertainty in Testing and Understanding Prevalence ‘Long Haulers’ – The Unknown, Long-Term Impact of COVID-19
How Long Will We Be Dealing with COVID-19? Financial Impact on Providers, Employer Groups, & Payers
COVID-10 Vaccines & Importance of Fall Flu Shots Employers Forced into New Reimbursement Models
Avoiding Other Illnesses or a Different Pandemic – Maintain Immunizations Delayed Demand for Non-COVID Services
Vaccinations for Underserved Populations – Messaging is Key

The information, insight, ideas, and predictions from this informal discussion are presented in a 3-part blog series and you can read Part 1, Part 2, and Part 3.

Live, Interactive Chat and Q & A – Physician Perspectives on COVID-19

Join this special October event, interact with and ask questions of these physicians Tuesday, October 13, 2020, at 11:00 am PT/2:00 pm ET. Questions and requests for additional information shared by registrants prior to and/or during the live chat will be fielded by the panelists.

Reserve your seat and submit your questions and comments today!

Physician Perspectives on COVID-19 Impact to Fall Season
See the following recaps on “COVID-19 Insight: Physician Perspectives on the Fall Season”
Part 1
Part 2
Part 3

Navigating Information Security in the New World

Thursday, June 11th, 2020 11:00am PT / 2:00pm ET

The world we are now living in is not the same world it was a few months ago. Although information security has always been important, with a large portion of the world now working remotely and a wholesale return to working in traditional office settings unlikely anytime soon, security has become more important than ever. With cybersecurity criminals taking advantage of the current crisis, what should healthcare organizations do to navigate during this new time? 

In this webinar we will discuss several tips on building a business continuity plan, executing proper business continuity and responding to cybersecurity incidents when they happen. Listen in to learn how to best protect your organization!


John Zuziak

Practice Director, IT Risk Management, Change Healthcare

John Zuziak is the Cybersecurity Practice Director for Change Healthcare. He has over 15 years of Cybersecurity experience and actively consults with healthcare security teams to help them assess their current security posture, analyze the associated risk, and plan and implement security strategies to reduce cyber risk. He is currently a member of the DHS/HHS Healthcare Sector Coordinating Council, a founding member of the Greater Cincinnati Health Information Security Roundtable, and a strategic advisor for Healthguard’s eGRC.

Sponsored by:

Breaking Through the Barriers to Better Consumer Experience

Thursday, May 21st, 2020 11:00am PT / 2:00pm ET

During these times of uncertainty, anxiety and fear, it is important for payers to build and maintain trusting relationships with their members. Now, more than ever, health plan members are faced with the challenge of deciphering benefits and coverage and determining how to engage with medical professionals when they are practicing social distancing.  Further, many health plans have shifted to work from home presenting a unique challenge for health plans as well.

It is imperative that during this time, health plans are able to deliver the appropriate messages to the right members on the best channel.  Messages and communications to members need to be relevant and delivered quickly so that members may stay informed and take the appropriate actions.  As customers become more engaged in their healthcare, innovative payers have an opportunity to differentiate their brands and build trust by delivering experiences that exceed expectations.

How can health plans continue to support their members and provide a superior member experience during this time?

This webinar will present a Consumer Experience (CX) framework for health plans to prioritize and manage consumer messages and goals and maximize ROI. By leveraging consumer experience technology,  health plans can streamline member outreach and prioritize cross-departmental goals into a single dashboard resulting in relevant and personalized engagement with members and improved operational efficiency for health plans.

This webinar series event is limited to health plans, payers, and risk-bearing healthcare organizations.

Sponsored by:


Mark Nathan

CEO and Founder, Zipari

Mark is the founder and CEO of Zipari, Inc. and has been featured in Forbes and the WSJ. He began his 25+ year career as a robotics engineer at NASA. Mark spent half of his career modernizing CX tech for insurance companies and the other half developing enterprise-level tech for brands, like Apple.

Greg Dobson

Sr. Director, Sales Operations, Zipari

Greg leads Sales Operations for Zipari, working on a daily basis with Health Plans across the country. Greg is focused on making health insurance easier for consumers to understand, purchase and maintain. He’s worked in the health insurance industry for the last 5 years, and prior worked at consumer-focused companies like Google.

Kyle Connors

VP, Consumer Engagement Products

Kyle Connors is the VP of Customer Experience Products at Zipari, where he leads our product and engineering teams in designing, architecting, and building our core CX Engine technology. Kyle started his career in product development, on a $100M/year portfolio analysis application in the financial sector. He's since gone from writing code, to leading cross functional teams and guiding clients in delivering complex web, mobile, and API applications for large enterprises and startups.

ICHRA Puts the Consumer First

Thursday, March 5th, 2020 11:00am PT / 2:00pm ET

Although they aren’t new or flashy, health benefits are one of the best ways for all types of businesses to invest in their employees. Employees prize health benefits above other workplace benefits and are likely to leave or turn down a job that doesn’t provide them.

What if instead of purchasing a specific plan from an insurer, employers established a defined contribution health plan via an account-based program for each employee? Each employee would use funds from their account to purchase an individual policy of their own choice from the Affordable Care Act (ACA) marketplace. ACA policies have no pre-existing conditions and provide all essential health benefits, mitigating risk of discrimination.

On Thursday, March 5th at 2pm EST, join HCEG and our long-time sponsor Softheon to learn about the new Individual Coverage HRA (ICHRA) and how ICHRA’s come with a series of benefits:
First, employees would be given free range to choose the health plan best suited for their health needs and financial constraints. The control gained by the employee also means less administrative burdens for the employer—no more hassling with picking networks, deductibles and copayments or calculating premium rate increases.
Second, for Health Plans the new ICHRA’s also help reduce insurance churn. Employees would be free to leave a job without the fear of giving up health insurance since the coverage would travel with them. Less churn leads to more consistent revenues and improved health outcomes.
Third, as more people leave the employee market for the ACA market, it could better the health of the ACA ecosystem overall. The risk pool could improve, and premiums could decrease.
ICHRAs have the potential to transform the health insurance industry by making it more consumer driven as many other industries have become, driving innovation and satisfaction.

In this HCEG Webinar Series Event, you’ll learn about the Individual Coverage Health Reimbursement Arrangement (ICHRA):
•        Why ICHRA’s are important
•        ICHRA Benefits
•        ICHRA Challenges and Barriers
•        Aspects of an ideal ICHRA solution
•        Next Steps to Implementing an ICHRA

Sponsored by:

Watch the recorded webinar below:


Ferris Taylor

HCEG Executive Director

Ferris Taylor is the Executive Director of the HealthCare Executive Group (HCEG), a national network of healthcare executives seeking to reshape the healthcare industry. He has more than 30 years of healthcare leadership, technology, and consulting expertise.

Kevin Deutsch

General Manager, Senior Vice President, Health Plan Cloud, Softheon

Kevin is the General Manager and Senior Vice President of Health Plan Cloud. From operations and product development, to customer satisfaction and growth, Kevin works with Centene, CVS Aetna, Kaiser Permanente, and other issuers across the country to support their goals and missions. He received a dual bachelor’s degree in mathematics and computer science from St. Joseph’s College.