Over 30 years ago, C-suite leaders of healthcare organizations came together to form the Managed Care Executive Group (MCEG) – a peer-to-peer mentoring concept used to help its members solve their problems with input and advice from other group members. And 60 years before MCEG was born, Napoleon Hill – author of the popular book Think and Grow Rich – shared the idea of Mastermind Group. In 2014, the Managed Care Executive Group rebranded as the HealthCare Executive Group (HCEG) and continued its mission as a Mastermind Group for healthcare executives.
More Than a Conference Organizer, Media Outlet, or Online Networking Group
In its essence, the HealthCare Executive Group is a Mastermind group comprised of senior healthcare executives and industry leaders focused on transforming the healthcare system. HCEG is not purely a conference organizer, a media/content producer, or promoter of online events but rather an organization chartered to convene and support executive leaders of health plans, health systems, and provider organizations – throughout the year – in their mission to affect true change in our failing healthcare system.
The majority of HealthCare Executive Group members are senior executives associated with health plans, health systems, and risk-bearing provider groups. Memberships at the individual and company levels are available each providing various levels of benefits including discounted to complimentary access to our Annual Forum, events, thought-leadership, and personal development opportunities.
Partnering to Enhance Collaboration, Content and Networking Opportunities
HCEG has established both formal and informal partnerships with complementary organizations that also serve our members and other healthcare industry participants associates. These partnerships extend and complement the content, networking opportunities, and value offered by HCEG and its partners. For 2020, these partnerships include:
“The conference is a great conference for the level of executives and people that you have in the room talking about issues. There’s not a lot of primers at this conference which is nice. You’ve got people who are ready to dig deep on issues and can have executive-level conversations pretty quickly. And yesterday, I identified three or four potential partnerships between our organizations and how we can work to solve some of these issues together.” – Ricardo Johnson, Senior Director Healthworx at CareFirst BlueCross BlueShield
“I think they nailed the 2020 Top 10 list (of challenges, issues, and opportunities facing healthcare leadership.) I mean it, really every item on there would have been in the top of my list as well. I think that this group of people has really identified the top issues in the industry and gathered folks who are uniquely qualified to speak to them.” – Sara Stevens, VP of Healthcare Economics & Analytics Ops at Capital District Physicians’ Health Plan
“I think the word is it’s (HCEG’s Annual Forum) still intimate by design. We like to keep it roughly a hundred or so people. The last thing we wanted to be is a giant circus of people who don’t have the chance to share information and have an intimate discussion – so that’s by design.” – Richard Lungen, Managing Member at Leverage Health
A limited number of healthcare industry product and service vendors serve as sponsor partners to underwrite and assist with HCEG’s events, programming, and content. HCEG’s sponsor partners play a role unlike many vendors who sponsor other healthcare events. Rather than dominating speaker positions, exhibiting products in a booth, or littering HCEG’s physical and digital channels with sales messages, HCEG requires its sponsor partners to serve in a supportive, consultative role on a year-round basis.
Sponsor Partners of HCEG contribute to ongoing educational initiatives and benefit from increased visibility through our year-round thought leadership opportunities via:
Last year was a very busy year for the HealthCare Executive Group (HCEG.) In addition to hosting our 31st Annual Forum in our birthplace of Boston, Massachusetts, HCEG hosted two Executive Leadership Roundtables, presented the CIO & CTO Strategy Track at the 16th Annual World Health Care Congress, delivered seven webinars in conjunction with our sponsor partners, published 35 blog posts addressing challenges, issues, and opportunities facing healthcare leadership, and presented at several of our partner’s conferences and events.
Moreover, in 2019 HCEG became an Educational Partner with America’s Health Insurance Plans (AHIP) and a Collaboration Partner with the Health Information Management Systems Society (HIMSS.) For 2020, we have an equally insightful and interesting agenda of live, in-person and virtual events and content in store.
Looking Back at HCEG Events – Live, In-Person & Virtual Healthcare Innovation & Transformation
31st HCEG Annual Forum
Our 2019 Annual Forum marking our 31st annual event since HCEG was founded in 1988 took place in Boston, Massachusetts – the birthplace of the HealthCare Executive Group. Check out this page for the agenda, photos, and some proceedings from the forum. You can also view video interviews of various speakers and attendees here.
In addition, HCEG presented the CIO & CTO Strategy Track at the 16th Annual World Health Care Congress. This track consisted of six separate sessions over two days. See the recap of the WHCC event and the CIO & CTO Strategy track presented by HCEG here.
2020 HCEG Top 10 List & 10th Annual Industry Pulse Survey
The 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare industry leaders, innovators, and change-makers was created by participants of our 31st Annual Forum. This list was then used as the basis for the Industry Pulse research survey sponsored by HCEG and sponsor partner Change Healthcare.
Webinars & Blog Posts Advancing Healthcare Innovation & Transformation
One of the ways we share healthcare information, insight, & ideas is via our Webinar Series Events and blog posts. Our blog posts share insight, information and ideas on items in the HCEG Top 10 list, recaps of webinars and HCEG hosted events, and other information of interest to healthcare industry leaders, innovators, and change-makers.
Check out this blog post for information, insight, & ideas presented in our webinars and blog posts in 2019.
Looking Forward to HCEG Events & Content in 2020
For 2020, the HealthCare Executive Group has a full schedule of live, in-person and virtual events and a full calendar of content throughout the year. In addition to releasing the results of the 10th Annual Industry Pulse research survey conducted in partnership with Change Healthcare next month, we’ll be creating the 2021 HCEG Top 10 list at our 32nd Annual Forum this coming September.
We’re also looking forward to our new Educational Partnership with America’s Health Insurance Plans (AHIP) and acceptance a Collaboration Partner with the Health Information Management Systems Society (HIMSS.)
32nd HCEG Annual Forum
Our 32nd Annual Forum will be held in Boston, MA on September 21-23, 2020. We’re planning our best forum ever and have some interesting speakers, special events and new information-sharing opportunities planned. Sign up here to receive Annual Forum updates and registration details.
In addition to our Annual Forum, we’re planning to host several Executive Leadership Roundtables at major healthcare industry conferences:
The results of the 10th Annual Industry Pulse survey will be released next month. This important industry survey is based on the 2020 HCEG Top 10 List and offers a deeper dive into the top challenges, issues, and opportunities facing healthcare leadership. Here’s last year’s Industry Pulse report.
Every year, HCEG events – including live, in-person events and virtual events like webinars and blog posts – are driven by items on the current HCEG Top 10 list. In addition, HCEG hosts and presents a Webinar Series Event nearly every month on the 3rd Thursday of the month. And publishes blog posts on a bi-weekly basis. In addition to topics centered on specific events and HCEG Top 10 items, content created and curated by HCEG will be focused on the following themes in each month of 2020:
2019 Recap & 2020 Preview
2020 HCEG Top 10 List
2020 HIMSS Conference
10th Annual Industry Pulse Results
2020 World Health Care Congress
32nd HCEG Annual Forum Agenda
AHIP Institute & Expo 2020
HCEG Top 10 Mid-Year Review
32nd HCEG Annual Forum
2020 HLTH Forum
2021 HCEG Top 10
11th Annual Industry Pulse Survey Opens
2020 HCEG End of Year Recap
Connect with Healthcare Industry Executives, Leaders, Innovators & Change-Makers
The HealthCare Executive Group (HCEG) offers value to the healthcare industry aimed squarely at its health plan roots – and to forward-thinking, still emerging health systems and ‘value-based providers’ transitioning to ‘risk-bearing providers.’ One of the ways we share healthcare information, insight, & ideas is via our Webinar Series Events and blog posts.
Webinars for Healthcare Industry Executives, Leaders, Innovators & Change-Makers
In 2019, the HealthCare Executive Group hosted and presented the following webinars:
Social Determinants of Health: A Payer’s Strategic Advantage
Kim Ingram and Harry Merkin of HealthEdge joined healthcare industry veteran Constance Sjoquist to share examples of Social Determinants of Health (SDoH) in practice and provide guidance on how healthcare organizations can get started addressing and overcoming challenges organizations face with regards to SDoH. Watch the recording here.
We Can Stop Diseases, But Can We Stop The Fax?
Jeff Sponaugle, CTO of Surescripts was joined by associates Ashley Fifield and Melissa Warnke to review technologies that enhance prescribing and inform care decisions, to get patients the right prescription at the right cost, the first time. View the recording here and access the presentation deck here.
The Doctor Can’t See You Now: New Ways to Speed Up and Improve Provider On-Boarding
Appian, a leading vendor of low-code application development platforms, shared best practices and tools to automate and standardize provider onboarding while minimizing risk to the revenue cycle and operations. View the recording here and access the presentation deck here.
Using People, Process & Technology to Grow Your Business
Sal Gentile, CEO of Friday Health Plans, and Dannette Coleman of HealthEdge shared insight on the art and science of people, process and technology to successfully grow their respective health insurance businesses both from the ground up as well as within an established organization. View the recording here.
Solving the Rubik’s Cube of Payer Data
Mayur Yermaneni and Marina Brown of eQHealth Solutions discussed why it isn’t the volume of payer data that makes it so valuable – it’s the unique view that payer data offers into member/patient health. View the recording here.
The Pulse of the Healthcare Industry for 2019
HCEG Executive Director Ferris Taylor and David Gallegos of Change Healthcare reviewed the analysis of the latest Industry Pulse survey and offered insights into the thoughts and opinions of surveyed healthcare leaders exploring how healthcare leaders are preparing for the future. View the recording here and access the presentation deck here.
HCEG’s 2019 Top 10 List & 9th Annual Industry Pulse Report
HCEG’s Executive Director Ferris Taylor and Digital Strategist Steve Sisko share an overview of the 2019 HCEG Top 10 list and how the 9th Annual Industry Pulse Research Survey builds upon specific items of the HCEG Top 10 list. View the recording here.
Popular Blog Posts for Healthcare Industry Executives, Leaders, Innovators & Change-Makers
In 2019, the HealthCare Executive Group published 35 blogs posts that can be accessed here. The following are some of the more popular blog posts:
The HealthCare Executive Group (HCEG) was honored to co-host a special Executive Leadership Roundtable October 30th at the 2nd Annual HLTH “Create Health’s Future” Conference. HCEG partnered with the International Association of Innovation Professionals (IAOIP), the Center for Healthcare Innovation (CHI), the Workgroup for Electronic Data Interchange (WEDI) and Dr. Sunnie Giles for the Boardroom-style event. The title of the roundtable was Flying the Plane While Building the Plane: Do You Have What It Takes to Pilot the Transformation of Healthcare?
Over a period of 3 hours, Charles Stellar, CEO of WEDI, moderated a panel of innovation and healthcare thought leaders as each shared their respective insight
Special thanks to our sponsor partner Appian for hosting this Executive Leadership Roundtable!
Insight into Importance of Trust to Pilot the Transformation of Healthcare
Moderator Charles Stellar introduced each panelist and asked them to present their insight and ideas on healthcare innovation. These initial presentations were then followed by a Q & A period that consumed the majority of the three-hour-long roundtable event. Some of the highlights of this extended period of interaction between panelists and ELR participants are presented below.
View the entire video of the Executive Leadership Roundtable here. Thanks to HLTH for providing this recording.
Lynn Hanessian – Trust in Healthcare is Low and Declining
Lynn Hanessian began her introductory presentation by stating that “If I had a nickel for every time somebody said trust in the HLTH conference, I would be able to pay for my healthcare coverage for about a month.” Indeed trust was mentioned many, many times at the HLTH conference. As a healthcare leader with 19 years of experience focusing on the importance of trust to improve healthcare outcomes and lower costs, Lynn was eminently qualified to speak to the importance and impact of trust as a precursor to true innovation.
Lynn proceeded to present a few slides to let people know what the status of trust in health care systems around the world and emphasized that the story of trust in health care is very different here in the United States than it is anywhere else around the globe. Some highlights of Lynn’s opening comments include:
Compared to other industry sectors, those of us who work in and with health care companies don’t trust our industry any more than those folks that are outside the healthcare industry
In 2019, trust in hospitals and clinics in the US plummeted by an unprecedented 7% compared to data tracked over the last 5 years – during a time when every other sub-sector of the healthcare industry went up
Survey shows people blame hospitals and clinics the most for the cost of health care
People who define themselves as Democrats vs. Republicans have very different views on healthcare and underscore that a one-size-fits-all approach to addressing healthcare – such as Medicare For all – will simply not work.
Start by Championing Healthcare Trust, Innovation, and Change at Home
Additionally, Lynn urged healthcare leaders to start making a move to improve healthcare by telling their stories at home. If your employees don’t understand how that hospital bill got the way it was or how you set your drug prices or the solutions that you’re implementing or the new technologies that are going to change the patient experience, then they can’t be your champion and you haven’t done your job.
Dr. Sunnie Giles – Command and Control Leadership is Anathema to Innovation
Dr. Giles shared how businesses have the operating environment, leadership, basis of competition, and structure have evolved from Medieval-Feudal times through the Industrial Revolution to the modern-day Digital Revolution. Sunnie shared how the focus on maximizing operating efficiency that evolved during the Industrial Revolution brought initiatives such as Six Sigma, ERP, Balanced Scorecards and things like that.
Sunnie went on to share that, while a command and control leadership environment characterizing the Industry Revolution – and still very common in today’s business environment – focuses on producing success through operating efficiencies. She presented how that environment does not allow or support the different, varying opinions, human connections and emotional intelligence that are basic requirements that effect true innovation.
Everything is viewed as a resource including capital land, equipment, raw materials, and even people. Over the decades, legal departments have been trying to systematically remove any elements of emotion in the workplace. Emotions are messy, unpredictable and represent a legal liability. As a result, much of today’s business environment has become very sterile and devoid of human connection. Businesses have profit-maximizing and human connection minimizing machines.
Dr. Jason Woo, MD – Importance of Changing Mindset vs Behaviors
Dr. Woo shared his insight into how when healthcare leaders try to innovate and change things that their innovation initiatives tend to focus on changing behaviors but don’t often address mindsets and culture. Too much focus on changing the behavior results in behaviors such as get clinicians to order certain tests, adopt certain procedures, and change certain relationships. Leaders tend to bring in new training, new strategies, and new consultants to try to get people to behave differently. Innovation programs disrupt people by attempting to force behavior changes without addressing cultural aspects and changing people’s mindset.
By adding layers and layers of demands for behavior change, time and resources are wasted because people resist change when culture does not encourage and support mindset change. Dr. Woo encouraged participants to think about the people their innovation initiatives are disrupting and asked participants how many times they’ve folks gone through process improvement changes.
Nearly all hands from the 70+ participants in the rooms were raised.
When Planting the Seed of Innovation – Tend to the Soil: The People
Jason posited questions about innovation: What’s the right seed to plant to grow innovation? What’s the right technology? What’s the right tool than I need to use to fix this problem?
Dr. Woo shared that if we plant the right seed, we’ll get better outcomes. But the challenge is that while we may plant a seed that’s the best genetically modified seed ever and it may grow. It may produce something less than optimal if leaders don’t cultivate and attend to the soil it’s planted in and will probably not grow as well.
Leaders need to focus on the developing mindsets of the people impacted by the innovation seed planted.
Dr. DeLeys Brandman – Demonopolizing & Amplifying Best-Practice Care
Dr. Brandman shared an overview of Project ECHO® (Extension for Community Healthcare Outcomes) – a movement to demonopolize knowledge and amplify the capacity to provide best-practice care for underserved people all over the world. Originally developed to provide innovative treatment for hepatitis C, Project Echo is has expanded across diseases and specialties, across urban and rural locales, across different types of delivery services, and even across the globe.
At its core, Project Echo is about moving information rather than people. Implicit, explicit, and tacit knowledge is shared in actionable chunks rapidly to those best positioned to utilize the information. Essentially echoing an agile approach to knowledge transfer.
Open Discussion About Trust & Innovation – Questions & Collaboration with ELR Participants
One of the hallmarks of HCEG’s roundtable events is open and intimate interaction between panelists and participants. And the ELR at the 2019 HLTH Conference was no exception. The following are some of these questions and panelist responses. We’re providing an audio reply to these questions to minimize the length of this post.
Ensuring Trust with Patients is Key to Transformation of Healthcare
What are some of the more impressive means in each of your experiences for patient empowerment, and tools, and innovation?
Listen to the response from Dr. Brandman, MD here
One of the things that we’ve seen is the rise in maternal death rates within the United States. How do you see a change in culture and using innovation to help curb maternal death rates within the United States while also ensuring trust with your patients? – Alexa Cushman, Sr. Industry Marketing Manager at Appian
Listen to the response from Dr. Woo, MD here
Listen to the second response on this question from Lynn Hannesian here
Collaborating in a Many-to-Many Model
Can you give some examples of techniques that you’ve seen in changing the culture in the many-to-many model along the lines of authority and responsibilities? I see us falling short there partly as an industry as we collaborate amongst each other and we talk about innovation in collaboration together. Whose authoritative and/or who’s responsible for each of the variable components?
Listen to the response from Dr. Giles here
Connect with Each Other and The HealthCare Executive Group
All in all, the Executive Leadership Roundtable at HLTH was an informative and engaging event allowing participants ample opportunity to interact with panelists and each other on the challenges, issues, and opportunities for innovation in healthcare. Given that the roundtable was the afternoon of the last day of the 4-day HLTH forum, all participants and presenters considered it a great success!
HCEG appreciates the collaboration with Dr. Brandman, Dr. Woo, Dr. Giles, and Lynn Hanessian and extends a special thanks to Charles Stellar of WEDI for moderating the panel. And, again, we want to thank our sponsor partner Appian for helping make this event possible.
If you enjoyed the 2019 HLTH “Create Health’s Future” Conference and would like to participate in a greatly scaled-down yet equally valuable version of this gathering of healthcare leaders, consider being part of the HealthCare Executive Group’s 2020 Annual Forum taking place in Boston. MA on September 21– 23, 2020. Moreover, if you’re a healthcare executive who can benefit from entending your network and collaborating with your C-suite peers, consider becoming a HCEG member.
The 2nd Annual 2019 HLTH Conference – billed as the event to “Create Health’s Future” – took place in Las Vegas last week. In true Las Vegas fashion, the HLTH organizers created an event that was brighter, shinier, informative and certainly more entertaining than last year’s inaugural HLTH event. Unlike some conferences that lean toward specific sub-groups of attendees – like health plans, providers, and investors – the HLTH conference offers something for all of healthcare’s constituents. Over 6000 attendees, speakers, and others representing healthcare providers, payers, life sciences, investors, and government – converged on the MGM Grand hotel to share their insight, ideas, and opinions about creating healthcare’s future.
As is the case with most healthcare conferences nowadays, sessions at HLTH were organized into tracks whose content varied each day. Over the four-day long HLTH conference, a total of 19 different track themes were presented. Like last year’s HLTH event, organizers assigned all sessions in each track to the same room location; making it easy to navigate between tracks and sessions. Also similar to last year, there were a few crowded sessions and some rather sparsely populated sessions. An interesting addition to this year’s sessions was the closed captioning displayed on a large screen in front of the presenters.
Based on a review of the HLTH conference agenda and some of the early recaps shared by other attendees and media, a few common threads dominated the HLTH event:
Cost & Transparency Needed to Create Health’s Future
Given the unabated rise in costs, it was no surprise that greater financial transparency was a dominant theme in HLTH keynotes and sessions. Many of the sessions at the HLTH event addressed the importance of providing cost-effective services and products to three groups of people:
People with multiple chronic conditions – particularly diabetes, hypertension, hyperlipidemia, asthma, and depression.
Patients who drive a large percentage of total health care costs
Patients discharged from the inpatient setting
Social Determinants of Health – aka ‘Barriers to Health’
As has been quite popular over the past 5-6 years, quite a few speakers and panelists spoke of the need to extend health services beyond the walls of the treatment room and out into the local community.
Not surprisingly, Uber and Lyft – and a number of companies seeking to sit between these non-emergency medical transportation giants – had a significant presence in the sessions and the exhibit hall. Several sessions mentioned other non-medical services that Medicare Advantage and some other plans are offering members – like personal emergency response systems, home safety assessments and modifications, home environmental services like pest control and air conditioning.
Voice Technology Will Be Huge – Just Add Trust to Create Health’s Future
The ‘Voice First’ approach to improving customer and patient experience in the healthcare industry was shared by presenters in the Voice.HLTHtrack. And voice technology was observed as a key aspect of the product and service offerings from more than a handful of HLTH exhibitors.
It should be no surprise to anyone reading this that ‘Building Trust is Essential to Transforming the Healthcare System.’ This sentence was shared over and over and over again in many of the sessions. And the HealthCare Executive Group did its part in promoting this all-important quality that the healthcare industry needs more of.
In the “Unlocking Voice Tech’s Power” session on Tuesday, October 29th, Dr. Rasu Shrestha, MD, MBA of Atrium Health, shared the following in regard to consumer adoption of voice technology:
“Think about trust as perhaps the most valuable currency that exists in healthcare and trust is really difficult to build and to nurture and grow but it’s really easy to break” – Dr. Rasu Shrestha, MD
Read more about how ‘Building Trust is Essential to Transforming the Healthcare System’ in this recent HCEG post.
Non-Traditional Innovators & Return to Bricks and Mortar
It was clear from all the sessions and exhibitors that healthcare is witnessing an insurgence of non-medical providers and a resurgence of traditional, physical locations where health care is delivered:
Larry Merlo of CVS Health shared how CVS is opening up 1400 “Health Hubs” and that traditional and non-traditional ‘providers’ serving health plan members and healthcare patients need to ‘consider all the activities before and after a patient is in a physician’s office.’
Marcus Osborneof Walmartthen went on to echo Merlo’s point by sharing a virtual tour of Walmart’s new Health Center conceptwhere primary care services, diagnostic tests, mental health services, dental, optical, hearing, fitness, and other community health benefits are offered. And then a ‘health navigator’ walks the healthcare recipient through Walmart’s store where they can obtain many of the products they need.
In addition to the above, executives from Google, Facebook, Twitter, Microsoft, Oracle, Samsung, and Apple also shared their insights.
Thinking Outside the Hospital Room to Create Health’s Future
Similar to the return of bricks and mortar service care settings previously mentioned, many of the keynotes, conference sessions and products/services offered by exhibiting vendors at the HLTH conference addressed the growing movement to provide more healthcare in the home. Many of the vendors aspiring to enter this space between traditional hospital places of service and the patient’s home are focusing on coordinating services between established large companies and individual health plan members and patients.
In addition to a focus on coordinating non-medical services and addressing determinants of health impact outcomes and costs, the challenges, issues, and opportunities for providing home-based and telehealth services were the dominant themes.
More than a few HLTH sessionsspoke to the need for increased focus on collaborating, integrating, and developing products and services that put individuals – specifically females – and their health needs at the center of improved outcomes and lower costs. With women making the clear majority of healthcare’s buying and usage decisions, it’s no surprise that “gender parity’ was a general theme. Some ways that parity for women in healthcare was advanced at the event include:
One aspect of the HLTH conference that sets it apart from most all other healthcare conferences – at least those with multiple 1000’s of attendees – is the meals provided by HLTH. Serving a varied, hot meal to 5000+ people is no trivial matter and HLTH did a remarkable job in that regard. Some other interesting ‘accompaniments’ to the HLTH conference – apparently intended to create a relaxing and energizing atmosphere included:
Dark hallway illuminated with neon signage – to transition attendees from the shiny, glittery hotel-casino to the shiny, glittering HLTH venue
Mimosa’s in the registration line – to calm those early morning nerves and get attendees in the mood for networking
Musical jazz quartet at lunch – pleasant sounds from a quartet of young women
Patio Lounge – a great place to get fresh air and network with fellow attendees
Coffee, tea, and water all day long – to save time waiting in lines and keep the dry desert air at bay
The Bumbys– a very entertaining couple of people who silently and humorously judge your appearance
Docents to guide your way – ever-present individuals to help you find your way and answer your question
Executive Leadership Roundtable – HCEG, CHI, IAIOP and WEDI
Like last year, HCEG partnered with the Center for Healthcare Innovation (CHI), the International Association of Innovation Professionals (IAOIP), and the Workgroup Electronic Data Interchange (WEDI) to present a special three-hour-long roundtable event.
In an effort to Create Health’s Future, HCEG co-hosted a special HCEG Executive Leadership Roundtableat the HLTH conference. We partnered with the Center for Healthcare Innovation (CHI), International Association of Innovation Professionals (IAOIP), Workgroup for Electronic Data Interchange (WEDI) and special guests,Dr. Jason Woo, MD, MPH, FACOG, Dr. DeLeys Brandman, MD, andDr. Sunnie Giles to present a three-hour roundtable on the last day of the forum. See “Flying the Plane While Building a Plane: Do you have what it takes to pilot the transformation of healthcare?” for a recap of that special roundtable event.
This event, titled ‘Flying the Plane While Building the Plane: Do You Have What It Takes to Pilot the Transformation of Healthcare?’ offered the opportunity for session attendees to discuss the following:
How the digital revolution makes leadership, transformation and innovation more challenging, especially for healthcare organizations transitioning to a consumer-centric focus
Identifying hidden barriers that keeps leaders from creating a workplace culture that supports long-term success and leading-edge technologies
Personal success factors (expertise, knowledge, technical skills) that distort your ability to see problems clearly and truthfully
Approaches to adopting the values required for digital transformation while recognizing the value of legacy businesses
Ideas on addressing the public’s declining trust in US health care systems
Seventy people attended this session hosted by our sponsor partner Appian. For more info on this roundtable, see this post.
Other Recaps of the 2019 HLTH Conference
Over the past week, several other healthcare thought leaders and industry participants have shared their insight on the HLTH event.
Journalists Help Create Health’s Future – Power Press Party
Dennis Dailey, the publisher of mHealthTimes, held the 4th annual Power Press Party at the 2nd Annual HLTH Conference. The Power Press Party showcased the latest, brightest and very best of healthcare journalism from national healthcare reporters, influential trade journalists, industry publishers, editors, social media ambassadors, and analysts. And great food and drink were served to all!
More Insight and Ideas for Healthcare Executives to Create Health’s Future
HCEG invites healthcare leaders from across the nation to participate in the 10th Annual Industry Pulse research survey. Please consider sharing your insight, experiences, and opinion to help define the issues facing healthcare. Your insight will help to reveal how the industry is responding in today’s uncertain environment. Learn more about this survey and share your insight here.
Health plans and providers have historically been at odds with each other but are now starting to enter various types of formal and informal partnerships. Healthcare vendors who’ve fiercely protected their intellectual property and data for decades are just starting to open up their products and services via API’s and shared processes. And the individuals at the center of the healthcare industry – plan members and patients – have a growing multitude of digital health technologies from which to pick and choose from to improve their health at the lowest possible cost – and with the greatest protection for their privacy and security. All of these actions – essential to truly transforming the healthcare system – require building trust.
Building Trust is the First Step to Meaningful Outcomes
Trust, is defined by Merriam-Webster as: the assured reliance on the character, ability, strength, or truth of someone or something, was a common theme and topic of discussion at the 2019 HLTH Conference taking place in Las Vegas this week.
Importance of Trust in Unlocking Voice Tech’s Power
In “Unlocking Voice Tech’s Power,” a session held on Tuesday, October 29th, trust was identified as a key consideration to address the privacy, accuracy & relevancy of voice-enabled patient services and care delivery. Moderator Daniel Kraft, MD, Founder of Exponential Medicine and panelists Missy Krasner of Amazon, Rasu Shrestha, MD, MBA of Atrium Health, and Jennifer Schneider, M.D., M.S. of Livongo all shared comments about the importance of building trust with the patient to advance digital health adoption.
“Think about trust as perhaps the most valuable currency that exists in healthcare and trust is really difficult to build and to nurture and grow but it’s really easy to break”
“How do we make sure that we use technological capabilities like Amazon Alexa skill sets to build trust, to nurture trust, and to grow trust? And in doing so to really start a revolution”
“How do we up the trust element? How do we make sure that we’re able to contextualize some of the interactions to me the person when I might have several other members in my family also in that household that use the same Alexa device?
“How do I make sure that I’m able to get those right nudges to move my behavior towards where I need to start moving towards so that I can lead the best life possible?”
In addition to insight from other panelists on how to address the public’s declining trust in US health care system, Lynn Hanessian, Chief Strategist at Edelman and Board Member of the Center for Healthcare Innovation will present select findings from the 2019 Edelman Trust Barometer – a research study on the levels and impact of trust among today’s consumers.
Value-based Payment (and Value-based Care Reform) has ranked among HCEG’s Top 10 list of challenges, issues, and opportunities each of the last 10 years that HCEG’s Top 10 list has been published; a clear indication healthcare leaders realize that the move to payment for outcomes (value) vs. volume (FFS) is inevitable. It’s clear that value-based relationships & reimbursement is important to health plans, health systems and provider organizations. But year after year, shared-risk, value-based healthcare appears to be just around the corner. Why so slow? How can healthcare leaders championing the transformation of America’s healthcare system finally begin to realize the value of value-based payment?
In fact, the majority of respondents to the 2019 Industry Pulse Research Survey indicate that value-based relationships including both upside and downside shared risk still appears to be three to five years off.
If what’s apparently widely thought, then why is the move by health plans, health systems, and healthcare providers to value-based reimbursement perpetually stuck at being three to five years away from adopting shared-risk value-based contracts?
Speeding the Move to Value-Based Relationships & Reimbursement
On Wednesday, September 11th, the HealthCare Executive Group is presenting a special Executive Leadership Roundtable as part of their 31st Annual Forum. This interactive roundtable event open to everyone who’s in Boston on September 11th – there’s no charge to join other healthcare leaders from across the country to learn about value-based care and meet others facing similar challenges. To be clear, this special ELR event is open to everyone.
Participants of this special ELR will benefit from:
Interactive discussion between attendees and speakers on what the movement to value means
Learning about the top challenges and opportunities in transitioning from payment for volume
Why healthcare organizations are hesitant to provide value-based care and thoughts on overcoming them
Understanding realistic next steps healthcare leaders can take to make real progress in the move to value
Recent successes in new payment models and lessons-learned
A look at cross-industry partnerships in the movement to value-based care reimbursement
This will be a rare opportunity for Healthcare Champions who gather in Boston on September 11th to learn more about value-based payment and care opportunities and to interact with speakers and other participants on a meaningful basis.
The $64,000 Question (Or the $64B+ Question?) – Always 3 to 5 Years Away
Why is the move by health plans, health systems, and healthcare providers to value-based reimbursement perpetually stuck at being three to five years away from adopting shared-risk value-based contracts?
To learn how to advance value-based care, join us at the Hotel Commonwealth for our September Executive Leadership Roundtable event -Value-Based Relationships & Reimbursement: How can Industry Collaborate to Speed the Move to Value? -and learn from the following session leaders and ELR participants:
Panelists Sharing Insight on Value-Based Relationships & Reimbursement
Ongoing uncertainty, the need to digitally transform operations, and external disruption are three of many challenges, issues, and opportunities facing today’s healthcare leaders. So how can healthcare executives find the information, collaboration, and networking opportunities, both in-person and virtual, to stay on top of things? Indeed, professional associations, many healthcare conferences and digital channels such as LinkedIn, newsletters, blog posts, and Twitter can be an effective way for healthcare leadership to quickly and cost-effectively advance their initiatives and programs.
The HealthCare Executive Group (HCEG) has existed over 30 years to help those championing the transformation of healthcare better understand the challenges, issues, and opportunities facing they face and to facilitate connections with others facing similar concerns. This post shares insight from a long-term member of the HealthCare Executive Group on how HCEG has differentiated itself from the noise, vendor sales pressure and overbearing crowds so common in today’s conferences and digital channels.
How the HealthCare Executive Group Supports Healthcare Champions
Can you tell us a little bit about yourself and your association with the HealthCare Executive Group?
I am Eric Decker, Chief Information Officer at Independent Health, a regional payer headquartered outside of Buffalo, NY. I have been a member of HCEG since 2015 and became a board member of HCEG in 2018.
Why did you join the HealthCare Executive Group?
I was promoted to CIO in early 2015, and being a ‘first-time’ CIO, I was looking for associations where I could meet and network with other healthcare executives at organizations similar to Independent Health. HCEG had been recommended to me by another CIO, and I was really happy with the networking opportunities and content provided at their annual forum.
What do you think makes the HealthCare Executive Group different than other healthcare associations and leadership organizations like HIMSS, CHIME, FACHE, etc?
The relatively small setting of the annual forum distinguishes HCEG from larger associations’ events. There is only one concurrent track, and the break times allow me to reconnect with peers who I had met at previous forum events, as well as make new connections.
How does HCEG solicit input from its members as to what content, events, and services they’d like HCEG to provide to them?
What unique networking opportunities and experiences does the HealthCare Executive Group offer?
HCEG offers more than the usual networking mixers. The extracurricular activities at the Annual Forum and the Executive Leadership Roundtables are very conducive to getting to know other healthcare professionals in a relaxed environment. Too many times the crowds, noise and commercial distractions get in the way of truly forming a meaningful relationship that lasts beyond the networking event itself.
What about the HealthCare Executive Group makes it different than other associations and organizations supporting healthcare leaders?
HCEG’s Annual Forum and Executive Leadership Roundtable events are a ‘safe space’ for healthcare executives to learn, discuss and inform – free from the distractions of large events and without vendors pushing sales pitches. I’m better able to gain perspective on challenges, issues, and potential opportunities.
HCEG events are very informal yet supportive. The friendliness and flexibility of their event and administrative staff was impressive. HCEG helps its members forge meaningful relationships that last long after any single event ends. Industry media that may share comments out of context are not allowed.
Nowadays, there are lots of ways to stay connected and communicate with peers and other business associates. How does HCEG support member connections and information exchange?
A single conference event over two or three days once or twice a year is not enough to keep up with challenges, issues, and opportunities in today’s fast-paced, uncertain healthcare environment.
HCEG provides a nice mix of in-person, physical gatherings throughout the year and also well-coordinated of virtual, digital channels to help stay informed and connected. And offers its members events, opportunities and support to share and acquire information and expertise outside of a single, transactional event.
HCEG’s develops its yearly Top 10 list during their Annual Forum. What can you share about the Annual Forum and the HCEG Top 10 list?
HCEG’s Annual Forum reinforced the information that I know and filled in some of the blanks I was not completely aware of. It has a good mix of sessions that presented a variety of perspectives. I was somewhat surprised by the candor and willingness to the panelists to engage with the audience.
The HCEG Top 10 provides a good overview of what’s happening in the industry. It helped me get a sense of what others are thinking and helped validate – and invalidate – some of my thoughts and assumptions.
Meet Eric and Other Healthcare Champions at HCEG’s 31st Annual Forum
The 31st Annual Forum of the HealthCare Executive Group takes place September 9th – 11th in Boston. Come join Eric Decker and other champions focusing on the healthcare and digital innovation necessary to transform the healthcare system in the United States. Interact with your healthcare peers, learn more about how others are addressing similar challenges, issues, and opportunities, and create new relationships to advance your company-focused and personal missions.
The 31st Annual Forum of the HealthCare Executive Group begins on Monday, September 9th – long considered a hotbed of healthcare and digital innovation. Champions focusing on the healthcare and digital innovation necessary to transform the healthcare system in the United States will be gathering at the Hotel Commonwealth in Boston, Massachusetts at our 31st Annual Forum. They’ll interact with their healthcare peers, learn more about how others are addressing similar challenges, issues, and opportunities, and create new relationships to advance their company-focused and personal missions.
In previous posts, we’ve shared the following details on how this year’s Annual Forum provides meaningful value to the leaders transforming their healthcare organization:
Enjoy lunch while meeting fellow forum attendees and enjoying a compelling, fun, and interactive Quizzify orchestrated by Al Lewis, Quizzify President. Learn just how much you do not know about healthy behavior.
The DC Landscape: Policy Poised to Impact Health Plans in the Near Term
Matt Eyles, President and CEO of AHIP, helps forum attendees understand which conversations in DC are most essential as they form their business strategies for future years.
Changing the Story: The Myths and Missed Opportunities for Connected Care
Ann Mond-Johnson of the American Telehealth Association shares insight on the barriers to broader adoption and future opportunities to take advantage of connected care technologies in improving care and reducing inefficiencies across the health care system.
Knowledge is Power: Cost Transparency as a Shared Strength and Responsibility
In this breakfast keynote address: panelists Niall Brennan, President & CEO of the Health Care Cost Institute and Dr. Michael Sherman, SVP & Chief Medical Officer of the Harvard Pilgrim Health Care and Lecturer at Harvard Medical School share how health plans may collaborate to enable best-in-class data sets and provide greater value to both the business and member through transparency.
Logistics & Transportation Panel Discussion: Promote Health Equity and Remove Transportation as a Barrier to Care
Megan Callahan, Vice President of Healthcare at Lyft and other panelists examine the role of transportation in ensuring access to critical health services, with an emphasis on improving care and experience for under-served Medicaid and Medicare populations.
Digital Transformation: How Novel Technologies are Making a Tangible Impact
In this panel discussion, Mariya Filipova, VP of Innovation at Anthem, Ray Constantini, MD, CEO and Co-Founder of Bright.MD and Oron Afek, CEO and Co-Founder of VIM discuss use cases for disruptive innovation in digital health including short- and long-term impacts on their business, relationships with other stakeholders, members, and patients.
Beyond the Trend: Follow the Money to Identify Technologies Defining the Future of Healthcare
Panelists Ricardo Johnson of Healthworx at CareFirst Blue Cross Blue Shield, Ryan Stewart, Managing Director of Healthcare Technology Investment Banking at Leerink Partners, and Tuoyo Louis, Founder and Managing Partner of Bambu Global Healthcare Advisors discuss the current M & A landscape with a focus on technology investment. Gain insight into which advancements investors are betting on and why.
2020 HCEG Top 10 & Industry Pulse Roundtables: Voting and Ranking
HCEG board, HCEG members, sponsor partners, and forum participants interact with each other to identify the 2020 Top 10 challenges, issues and opportunities for their organizations. Join your peers and be part of shaping the 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare leaders during these continued uncertain times.
Unleash Value and Innovation in Your Organization: Understanding the Problem You Don’t See
Jason Woo, MD, MPH, FACOG, Medical Officer at U.S. Public Health Service helps forum participants identify the foundational challenges healthcare organizations we often fail to see that inhibits their own success.
Develop a Collaborative Approach to Address the Opioid Crisis
Gregory Marotta, CEO of Clean Slate Opioid Clinics and Dave Henderson, CEO of Thrivee explore how organizations are today in dealing with the opioid epidemic and collaborative strategies to move forward.
Sustaining Outcomes and Savings through Lifestyle & Behavioral Modification
Eric Hamborg, co-founder and chief commercial officer at MOBE will be joined by other prominent panelists. They’ll discuss how services with sustainable cost-saving models can be designed and delivered to address the challenges of a growing hidden population of members with complex health profiles.
Closing Keynote: Massachusetts Healthcare and Political Landscape
A well-known thought leader from New England on the leading edge – sometimes the bleeding edge – of healthcare reform and transformation will close out the second day of our Annual Forum. Their presentation centers around what has happened and might happen in the future with New England healthcare – a vanguard of healthcare transformation in the United States.
Wednesday, September 11, 2019
Special Executive Leadership Roundtable at Our Annual Forum
A special Executive Leadership Roundtable event – Value-based Relationships and Reimbursement: Why is the Transformation Taking So Long? – is open to everyone!
Value-Based Relationships and Reimbursement: Why is the Transformation Taking So Long?
Jeff Micklos, Executive Director of Health Care Transformation Task Force (HCTTF) and colleague Clare Pierce-Wrobel will be joined by HCEG sponsor partners Harry Merkin of HealthEdge and Mayer Yermaneni of EQHealth.
They’ll share insight on how payments to physicians and other practitioners are not patient-centered nor value-based. And how our healthcare industry is still primarily “fee-centered” with few providers incentivized to provide value-based care. Register for this special Executive Leadership Roundtable event taking place on Friday, September 11th here.Note: This ELR event is open to everyone and registration at the 2019 HCEG Annual Forum is not required.
Healthcare Leaders Sharing in a Trusted Environment
Come join other healthcare executives and industry leaders in Boston on September 9th-11th and be a part of a manageable, information-packed event. In addition to the uncommon speakers identified above, we’ve got some additional sessions and uncommon healthcare conference surprises in store. Contact Juliana Ruiz if you require any assistance.
The HealthCare Executive Group is built around two core values: that healthcare leaders trust their peers more than any other source when facing industry challenges; and that, because those challenges evolve every year and impact similar organizations in different ways, meaningful interaction between industry leaders must be supported by the environment, agenda, and background of speakers and others presenting their knowledge, experiences, and ideas.
For over 30 years, the Annual Forum of the HealthCare Executive Group has endeavored to pursue these core values in our events, content and other support for our members and the healthcare industry at large. In the month’s leading up to HCEG’s Annual Forum, a team of trusted healthcare executives supported by event planning professionals gets to work. The agenda is developed based on the current HCEG Top 10 list. Qualified leaders in the healthcare industry leaders are identified and engaged. A supportive venue, fare fitting a queen and special networking events are contracted. The result is an event supporting the exchange of timely, useful information exchange and open dialogue and interaction between speakers and attendees.
Diverse Mix of Healthcare Industry Knowledge
While originally comprised of leadership from mid-market health plans, the HealthCare Executive Group has evolved over the years to include senior leaders from national healthcare associations, health systems, provider organizations, public health servants, research organizations, and more recently, leaders of organizations that partner to share risk. Given the uncertain and rapidly changing healthcare environment, it’s important that Annual Forum speakers represent a diverse mix of perspectives on how to improve healthcare outcomes and lower costs. And the disruption of traditional roles by new market entrants and the creative partnerships being made demand a new mix to insight shared.
For the 2019 Annual Forum, the following individuals have been confirmed to be sharing their knowledge, insight, and opinions with forum participants. Another dozen individuals are pending formal agreements.
Matt Eyles, President & CEO, America’s Health Insurance Plans (AHIP)
Ann Mond-Johnson, CEO, American Telemedicine Association (ATA)
Charles Stellar, President & CEO, Workgroup for Electronic Data Interchange (WEDI)
Mariya Filipova, Vice President of Innovation, Anthem Inc.
Gregory LeGrow, Sr Director Technology Engagement Solutions, BCBS of MA
Megan Callahan, Vice President of Healthcare, Lyft
Healthcare Leaders Sharing in a Trusted Environment
Perhaps the most unique aspect of HCEG’s Annual Forum – and our Executive Leadership Roundtable events – is the manageable number of attendees, the supportive, intimate environment and the lack of vendor and media participation that too many other healthcare conferences entail. Our goal is to foster the level of trust necessary for attendees to feel comfortable about their participation. To share difficult experiences and inside tips, as well as to pose questions participants might not otherwise feel comfortable asking in the more populated, public setting of most healthcare conferences.
We believe that the agenda and setting of our events attract the best and brightest leaders in healthcare – both speakers AND attendees.
Join Other Healthcare Leaders in Boston on September 9th
Come join other healthcare executives and industry leaders in Boston on September 9th-11th and be a part of a manageable, information-packed event. In addition to the uncommon speakers identified above, we’ve got some additional sessions and uncommon healthcare conference surprises in store. Contact Juliana Ruiz if you require any assistance.