People, process, and technology are at the core of every business. And how these three critical components are used to create and deliver a healthcare organization’s products and services ultimately result in company profitability and growth. Indeed, the critical challenges healthcare organizations are facing during these uncertain times involve humans, the processes they must follow, and the mix of entrenched, emerging – and as yet- often unknown technologies supporting an organization’s mission and growth.
Transforming your healthcare organization requires an explicit focus on effectively aligning the Golden Triangle of People, Process, & Technology.
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The Golden Triangle: People, Process, & Technology
Delivering operational efficiency, a key aspect of transforming today’s healthcare organizations requires an approach that optimizes the relationships between people, process & technology; hence the Golden Triangle. Each part of the Golden Triangle is its own science. And each needs to be mastered to effect true transformation and business growth. Ignore the relationship between people, process, and technology at your own risk.
And know that the art, where real value and efficiency are found, is at the intersection of people, process & technology. Like a three-legged stool, each part of the Golden Triangle must be sufficiently developed and aligned as integral components of successful transformation initiatives. Too often, healthcare organizations give short shrift to the people point of the triangle.
RELATED: Operational Efficiency Ranked #7 on 2019 HCEG Top 10 List
Successful Transformation Initiatives: Keys to Success & Challenges
In a study by IBM titled “Making change work…while the work keeps changing,” 1400 participants identified the keys to successful change initiatives and the major challenges to change that organizations must consider as they plan and strategize their business transformation initiatives.
Keys to Successful Change Initiatives at Healthcare Organizations
People Factors
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- Employee Involvement
- Honest and Timely Communication
- Change Agents to Engage Other Employees
- Change Supported by Culture
- Efficient Training Programs
- Monetary and Non-Monetary Incentives
Process Factors
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- Adjustment of Performance Measures
- An Efficient Organizational Structure
- Top Management Sponsorship
Challenges to Change Initiatives at Healthcare Organizations
People Factors
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- Changing Mindsets and Attitudes
- Corporate Culture
- Shortage of Resources
- Lack of Commitment by higher management
- Insufficient Change Know-How
- Little to no Transparency
Technology Factors
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- Impact on Existing Process
- User Experience
- Flexibility and Interoperability of Technology Systems
See this article for more about the keys to successful change initiatives and the major challenges to change that organizations must consider as they transform their organization.
People are Key to Aligning People, Process, & Technology
Famed IBM founder Thomas J Watson shared the following on the importance of NOT ignoring the people component of organizational change initiatives.
“Teach your associates to teach themselves and in a way that you will strengthen the entire organization” – Thomas J Watson (1947)
Insight & Ideas on Leveraging People, Process, & Technology
In today’s uncertain and rapidly changing healthcare environment, healthcare leaders are seeking to enter new geographies, start new lines of business, or even radically transform their traditional way of doing business. To position your healthcare organization for successful growth by optimizing the intersection of people, process, and technology, check out the recording of this webinar – Using People, Process & Technology to Grow Your Business – presented by our sponsor HealthEdge on July 25th of 2019.
Sal Gentile, CEO of Friday Health Plans and our sponsor partner HealthEdge shared how they leveraged the art and science of people, process, and technology to successfully grow their respective healthcare organizations both from the ground up as well as within an established organization.
If you have any questions about this blog post or want to learn more about the HealthCare Executive Group, please reach out to us at [email protected]. Also, consider following @HCExecGroup on Twitter and LinkedIn.
