Currently, health plan members with back and joint pain experience a fragmented approach to care. Whether it’s an acute injury, chronic pain, or surgery, members must contend with multiple providers and handoffs between those involved with providing a ‘whole-person approach’ to care. From the members’ perspective, it feels like no one is looking at their health holistically or acting as their healthcare champion.
Join us and other healthcare leaders for our September Webinar Series Event: Towards Next-Generation Care: The Digital Musculoskeletal (MSK) Clinic on Thursday, September 17, 2020 at 11:00 am PT / 2:00 pm ET.
In this webinar, Hinge Health’s CEO Dan Perez will discuss how a digital musculoskeletal clinic covering the full continuum of care from prevention to post-surgery can provide a one-stop shop for members and health plans. Register todayand learn how to improve outcomes, engage your members and lower costs!
Webinar Discussion Topics
Current MSK Challenges
Fragmented Continuum of Care
The Digital MSK Clinic
Deep Dive: Chronic MSK Digital Pathway
Insights from the World’s Largest Digital MSK Cohort Clinical Study
The Collective Voice in Health IT is a new podcast series launched by our partner WEDI – the Workgroup for Electronic Data Interchange. The intent of this new podcast series is to offer engaging and intimate discussions with prominent healthcare thought leaders on both current and emerging themes and topics in healthcare: market trends, information technology, and regulations and policies. These important topics are examined from many different angles including the intersection of strategy, operations, marketing, big data, and clinical programs – among other important areas and viewpoints.
In the inaugural episode, Matthew Albright, Communication Committee Chair for WEDI and Chief Legislative Affairs Officer for Zelis Payments and Ferris Taylor, HCEG’s Executive Director, discuss how challenges, issues, and opportunities identified by the 2020 HCEG Top 10 list have exposed inequities and inadequacies in our healthcare system. Matt and Ferris explore priorities top of mind less than six months ago; where those priorities were then and where they are now. To wit, they compare topics ‘Before Coronavirus’ (BC) to where they stand now.
Also included is a discussion about the 2020 Industry Pulse and the recently completed COVID-19 Flash Update survey measuring how priorities identified when the 2020 Industry Pulse was released in February of this year to where healthcare leaders and change-makers think those priorities lie now. The following are some highlights of the inaugural episode of The Collective Voice in Health IT. Listen to the complete podcast hereand access a transcript of the entire podcast here. And look for future episodes here.
Connect, Collaborate & Create – The Collective Voice in Health IT
Matt Albright asked Ferris Taylor: How do we deal with the costs of specialty pharmaceuticals and continue going forward with respect to vaccines and testing and everything else is coming with COVID-19? But even more importantly, right behind that fundamental change of Costs & Transparency was: What’s happening with the consumer and the consumer experience?
“The transition (to the healthcare consumer and the consumer experience) has been slow to develop in healthcare. It was gaining more understanding from both the payers and the providers and all the stakeholders in healthcare of what it really means to be consumer-centric. We know what that means with Amazon or what it means with Alexa, but healthcare was far away from that in terms of consumer centricity and, of course, delivery system transformation, which could include how we make this transition from fee-for-service to value-based reimbursement.
But prior to the coronavirus pandemic, it (the transformation of healthcare) was already deep into digital health and personalized medicine, and holistic healthcare at the personal level.
Now obviously things have changed in the last few months. We couldn’t be more positive that the consumer healthcare experience in the last few months has been less than par. And, of course, one of the biggest and more obvious changes in healthcare has been around the HCEG Top 10 item labeled as Accessible Points of Care. Telehealth has exploded, driven by the absolute necessity for consumers to shelter in place. But the fact they (consumers) still needed access to care and also by providers recognizing that it wasn’t desirable to have patients come into their offices. So that blip in the concerns and issues that were being addressed in coronavirus has certainly impacted the Top 10. And we’ll see statistically how that has changed with the COVID flash survey that we’re just completing right now during the end of July.”
Social Determinants of Health – Aka. Barriers to Entry
Ferris shared his insight on how the coronavirus pandemic has drawn focus to the impact of social determinants of health and the importance of addressing the ‘barriers to health care.”
“I guess the other change, a couple of changes, are to Healthcare Policy, number nine on the HCEG Top 10 for 2020, most certainly has moved up. It seems like regulations change every day. And I’m seeing more discussion around Population Health that has been there (on the HCEG Top 10) for many years. It was starting to get described in the term that we most commonly use: Social Determinants of Health. I personally prefer Barriers to Health but for some reason healthcare has historically and narrowly defined healthcare as medical intervention and has excluded the barriers to health. COVID-19 has certainly challenged that thinking and changed the way that we are thinking about healthcare.”
“I think what’s interesting is when you talk about the priorities coming into 2020 absolutely things have changed. Absolutely its flipped – everything’s been flipped on its head. But the issues themselves or, if you will, the categories of issues haven’t changed, right?
So you talk about Digital Health which we see expressed through Telehealth. You talk about Consumer-Based or Consumer-Centric healthcare. And you talk about how, in the last six months, we’ve seen how that’s kind of failed on a certain level. And certainly, Social Determinants of Health has played itself out in the inequities in the races and the genders and the status of the people who have been ended up hospitalized and actually dying of this disease.
So actually, it seems to me in 2019 the priorities and what came out of your Top 10 had it right? It’s just that now it’s been put under a pressure test. All of those issues have kind of sped up. And the other thing, which I think is interesting and maybe it’s tied somehow to how it’s affected consumer-based health, is that everybody’s talking about it. Right?
I had no idea that at the beginning of this year that I would know so much about viruses and how they were spread and so much about how vaccines were pursued.”
Healthcare Reform – Needs a Grass Roots Movement?
[31:09 – 32:40]
Matt Albright: “I think healthcare has suddenly become a dining room table conversation, a backyard barbecue topic – with social distancing, of course. A conversation where people are talking about the priorities of their group or a group in a specific industry – and looking to their own industry. Suddenly, this industry (healthcare) is everybody’s concern and suddenly every aspect of what you just talked about: telehealth, digital health, inequalities, all of those issues are suddenly being discussed by the people.
Matt queried Ferris with two questions about the ongoing pace and longevity of processes and approaches wrought by the pandemic.
Do you think that, because everybody’s talking about it, there will be a grassroots push to see these things sped up? Virtual health, telehealth, the exchange, data interchange, interoperability of health IT, and transparency issues. Or do you think we’re going to be so exhausted as a healthcare industry after this pandemic, especially at the provider and hospital levels, are kind of economically bereft that we won’t be able to move forward very fast?
How do you think the last six months adds to what’s going to happen next once we conquer this thing?
Never Let a Good Crisis Go to Waste
Ferris shared how the coronavirus crisis has accelerated the transformation of the healthcare system:
“One of our board members, a past COO at a large payer in the Pacific Northwest, said: ‘Don’t waste a crisis but take advantage of it.’ And in some ways, that old and trite saying that: ‘necessity is the mother of invention’ – is really coming into play here. Healthcare was already moving from analog to digital. We can come back to fax machines at some other point.”
Inequities & Inadequacies Exposed
[35:30 – 37:38]
“The COVID crisis has exposed a lot of inequities and inadequacies in our healthcare system. Lack of preparation. Safety concerns. We were disregarding a lot of public health issues that are now very much top of mind. And underneath all of that is as I listen to our members and the discussions back and forth, going back to this 2019 HCEG Top 10 priority number one Data & Analytics, it’s now moved to much more of a foundational function across Costs & Transparency, Consumerism, and Digital Transformation.
At the heart of these priorities are the challenges have also been exposed around electronic data aggregation, how we exchange data, how we get the right data at the right time about the right person in the hands of the right decision-maker in a near real-time environment to function as a healthcare system. And so platforms, technology infrastructure, interoperability, as you mentioned, have become significantly more important in terms of supporting healthcare and moving us from a transactional type of consumer experience to a much more continuous interactive, personalized, holistic consumer experience in health.”
“There isn’t a single person in the United States that is not much more cognizant of their personal health, how they feel, and how they’re protecting their health today than they were six months ago. It’s a different world.” – Ferris Taylor
When Will Consumer-Driven Healthcare Take Hold?
[42:47 – 44:48]
Matt Albright shared:
“And you know, I’m an impatient American. So my next question to you is going to be: When? I think we’ve legislatively done things out of emergency and some of the states and certainly CMS is kind of pushing to keep certainly some of the waivers that are in telehealth to keep them permanent. So we’re starting to see that already but on the same token the interoperability rule enforcement has been delayed because the hospitals just don’t have the bandwidth to make that lift right now. And the transparency rules are being argued in court.
So I guess, I don’t think we have the question here, but when are we going to see this consumer-driven healthcare take place? And when are we going to see, McKinsey says 20% of our healthcare visits will be virtual – our healthcare payouts – be in just a year or two? When do you think we’re going to see that? Is that going to have to wait for Congress to have lots of discussions about it and three or four years later we have regulations? What do you think?
“Well, and you know, there’s an interesting connection between Congress and the healthcare consumer. And that is, Congress exists because of voters. And voters are consumers of healthcare and consumers have experienced a very different healthcare environment in the last six months than they had experienced over the last number of years or even decades.
So part of the answer around when (consumer-driven health becomes widespread) shows up in the emergency orders, the state initiatives, governors’ responses, and even at the federal level some of the initiatives and emergency orders that President Trump and others, agencies have issued and put out there.”
Healthcare System Survival Mode – Uncertain Recovery Timeline
[44:49 – 46:57]
Ferris shared an analogy and his take on when the healthcare system may recover.
“Obviously, along with when is how, how do we finance it? And how do all of those pieces come together? Right today, it’s hard right today to give a specific answer to your question. I kind of feel, I don’t know about you, but I feel hunkered down in the foxhole in the middle of a war with bullets flying. Flying over my head. I’m sheltering in place. I haven’t been on a plane since I think the last time I saw you in Jacksonville. And that was my last trip and I had a whole bunch of them planned but life has changed. But when you’re in that foxhole, it’s not the time to stand up and get up on a Podium and say let’s do this. Let’s do that.
I think we’re in a survival mode right now in healthcare. We’re still dealing with a surge. But as we start to flatten the curve and as we get back into the Healthcare System, the benefit designs to deal with a pandemic like COVID and the incorporation (of new services) into those designs and into the pricing for 2021. Or it might even be that it takes 2022 to get all of the financial part of this back in place so we have a stable healthcare system.
I have no doubt that we will get back to this new reality of consumerism, transparency, interoperability and the incorporation of 21st Century Technologies: artificial intelligence, machine learning, interoperability and real-time data exchange.”
Inveterate (Chronic) Innovation – Table Stakes for Survival
“So, I think the answer to your question is: this too will pass, and we will get through COVID-19. I don’t know exactly when that will be. But on the other side in my 30 years in healthcare, I continue to just be very impressed with the inveterate innovation that has come into healthcare.
[49:27 – 51:41]
Innovation is here to stay. It’ll have to get priced out. It will have to get built into the financial models that make healthcare work. Hospitals, some hospitals are doing fine financially. Some, especially rural hospitals, are under extreme pressure. Different specialties in healthcare are experiencing different results. Health plans are concerned about all of the delayed, non-essential healthcare comes back. Is that going to hit them financially and with premium increases?
We’re a very state of the art, world-renowned healthcare industry and we’ll figure this out. I think that stability on the other side of the bridge will be consumer-centric. It’ll be transparent – whether it’s from costs or delivery processes or anything else. The delivery system will be much more virtual and if you push me, I’m going to say some time in 2021 – for sure 2022 – we’ll be back on track.”
Matt Albright added:
“Good. Ferris, I think you bring a great perspective. There’s no longer looking forward to Innovation. Innovation has already happened and we’re not calling it innovation anymore. We’re calling what we do on a day-to-day basis now with healthcare as innovation. I think that’s a terrific point. And I think there’s a lot to be said for how quickly our healthcare system reacted and proactively moved to take care of this pandemic.
And frankly, I’d probably have to say the same for our political systems. They came out very quickly. The governors came out very quickly with emergency orders that freed the providers to do what they needed to do. And even Congress, there’s a criticism to be had there, but they turned things around very quickly to get things moving. So, I think that’s a great point, things are already happening. Things are already here. Maybe there’s nothing that we need to wait for?”
2020 Industry Pulse Flash Update
[51:42 – 52:28]
Matt concluded the inaugural episode of The Collective Voice in Health IT podcast series with a question as to when the results and analysis of the COVID-19 Industry Pulse Flash Update survey will be available.
“I looked at the initial results of the flash survey on Tuesday, so just two days ago. We’ll have something ready to publish in two to three weeks. And I think Michael (McNutt – WEDI Director of Education & Events) and Charles (Stellar – WEDI CEO) and you and I have talked about coming back here in August with a WEDI-specific webinar. We can have questions coming in and be able to respond to those in an interactive way. So three to four weeks and we’ll be back on the air. Thank you, Matt, Michael, and Charles, for a great discussion.”
Connect, Collaborate & Create Solutions – The Collective Voice in Health IT
Matt closed the initial episode of The Collective Voice in Health IT with a call for the health information technology community to connect, collaborate, and create solutions for a Better Health System. If you’d like to participate in identifying, creating, and sharing information, ideas, and opinions on areas of interest to healthcare leaders and change-makers, reach out to us here.
Employers and health plans interested in truly solving their musculoskeletal (MSK) issues must assemble a collection of disconnected vendors such as prevention/wellness, tele-PT, digital programs, expert medical opinion, centers of excellence (COEs) – resulting in a fragmented member care experience.
To address these failures in the continuum of MSK care, our most recent sponsor, Hinge Health, is pioneering the world’s most patient-centered Digital Clinic for back & joint pain. By expanding their clinical capabilities to provide an end-to-end Digital MSK Clinic, Hinge Health meets members along the MSK continuum of care from prevention to post-surgery.
Hinge Health’s Clinical Care Model Delivers Industry’s Best Engagement & Outcomes
Through its use of virtual physical therapy, behavioral health coaching, and digital sensor technology, Hinge Health’s virtual clinical care model delivers the industry’s best engagement and outcomes. The clinical expertise of our physical therapists paired with the motivational and behavioral training of our health coaches results in the industry’s highest adherence rate with a participant completion rate 3x the industry average.
Hinge Health’s solution addresses several key items on the 2020 HCEG Top 10 including Costs & Transparency (#1), Consumer Experience (#2), Holistic Individual Health (#6), and Accessible Points of Care (#8). As patients avoid doctor and hospital visits during COVID-19, Hinge Health’s at-home digital MSK care provides a more holistic and accessible approach to care resulting in better outcomes at a lower cost.
Musculoskeletal Outcomes Validated by Stanford, UCSF & Vanderbilt
With all the hype around digital health, many employers and health plans might be wondering: Do digital health solutions actually solve chronic back or joint pain and reduce medical spend? MSK issues are the number one cost driver for medical spend—outpacing other conditions such as diabetes and cancer. However, in the world’s largest digital MSK study, researchers from Stanford, University of California San Francisco, and Vanderbilt University, demonstrated that Hinge Health’s digital MSK solution directly results in better outcomes at lower spend.
With over 10,000 participants, the longitudinal cohort study revealed that Hinge Health resulted in:
69% average pain reduction–that’s 4x more pain reduction compared to opioids
58% average reduction in depression & anxiety
3 in 4 participants completed the program, making it the industry’s highest 12- week adherence rate
$5,012 medical claims savings per participant per year
With nearly 200 enterprise customers, Hinge Health partners with employers and health plans to address member MSK pain and reduce high medical costs. With Hinge Health’s fast and easy implementation process, customers can deliver at-home digital care to help resolve members’ chronic back and joint pain.
Customer Testimonials on Value of Musculoskeletal Program
Having nearly quadrupled their customer base in 12 months, Hinge Health is privileged to be the choice of 4 in 5 employers with a digital MSK solution including Boeing, AutoZone, US Foods, Southern Company, Walgreens, PwC, FujiFilm, and more.
Single, Coordinated Program
Additional Information on Hinge Health’s Musculoskeletal Platform
Check out the Hinge Health website, the Hinge Health blog, and the following information on how musculoskeletal solutions can help improve outcomes, lower costs, and improve member engagement.
Just four months ago in late February, the Healthcare Executive Group and Change Healthcarepublished the results of the 2020 Industry Pulse Report. This annual research survey is based on the 2020 HCEG Top 10 list and presents details and insight from a broad spectrum of healthcare industry leaders – specifically their insight, ideas, and opinions on the challenges, issues, and opportunities they expect to face during the coming year.
And then came the coronavirus pandemic. Everything changed overnight across all industries – and the healthcare ecosystem seems to have borne the major brunt of impact:
Professional services done largely face to face were transferred to ‘telemedicine’ or telehealth channels with patients, health plans, providers, and all clinical and administrative staff consuming or providing these important services from remote locations – most often their homes
Federal, state and country organizations released regulations, new rules, and policy changes on coverage and payment for telehealth services, coronavirus-related testing, and treatment
More and more people started working exclusively from home or other non-traditional office settings – highlighting the importance of digital connectivity, interoperability, privacy, security, and performance
And now healthcare leaders are scrambling to ensure the survival of their organizations – reviewing initiatives and programs underway just months ago – and reassessing longer-term plans, business models, partnerships, and other fundamental aspects.
2020 Healthcare Industry Pulse Flash Survey – What has COVID-19 Changed?
To help identify how the COVID-19 pandemic may have altered the insight and opinion offered by 445 respondents to the 2020 Industry Pulse Report only four months ago, the HealthCare Executive Group and Change Healthcare have created a “COVID-19 Healthcare Industry Pulse Flash Survey”
Learn Something You Probably Didn’t Know?
This 2020 Healthcare Industry Pulse Flash Survey takes about 5-7 minutes to complete – a bit faster if you don’t offer any comments. This survey closes on Friday, July 10th so please consider taking this short survey now.
The topics, survey questions, and potential responses proffered in this COVID-19 Healthcare Industry Pulse Flash Survey may themselves offer some ideas and considerations you may not have considered. And the accompanying ‘readout analysis’ will be shared afterward.
Please share this survey with your associates. Let’s all not only survive the COVID-19 pandemic but thrive afterward.
In just a couple of months’ time, the coronavirus pandemic has impacted healthcare delivery across the world in ways that most health plans, health systems, provider organizations, health information exchanges, government and non-governmental standards & research organizations were simply not prepared for. While resuscitating their organizations by offering telehealth is certainly appropriate at this time, to thrive beyond the pandemic requires rapid innovation, accelerating digital transformation initiatives, and expanding the capabilities and scale of virtual, telehealth services.
As we pass the midpoint of May, HCEG and its sponsor partners have presented content aimed at not only helping leaders resuscitate their organizations to survive these tough times but also thrive on the other side of the COVID-19 pandemic.
Highlights of May’s Virtual Sessions Presented by HCEG Partners
The Workgroup for Electronic Data Interchange (WEDI) kicked off HCEG’s Sponsor Partner Virtual Events for the month of May 2020 with its WEDI 2020 Virtual Conference. This digital event took place for a couple hours over each of three days. Healthcare executives, thought leaders, and change-makers from public and private organizations on the frontline of the COVID-19 pandemic shared information about the following:
The information shared in the multi-day WEDI 2020 Virtual event underscored that effective health information exchange has never been greater. The content is one example of the value WEDI offers its members and we’re pleased to share select portions of that content here in partnership with WEDI.
On Cinco de Mayo, HCEG’s Executive Director Ferris Taylor opened up moderation of “The Silver Lining of COVID-19: Accelerate Innovation on the Road to Transformation” with an English-language proverb: “Necessity is the mother of invention” – roughly meaning: the primary driving force for most new inventions is a need.
In response to Ferris’s quote, Peter Kung, VP & Chief Innovation Officer, at SCL Health noted: “COVID19 has changed, overnight, how people will interact with the healthcare system.”
This webinar, presented by our partner World Health Care Congress, shared additional insight from Peter Kung and leaders of other large healthcare systems on how their organizations have been changing their innovation programs over the last couple of months; and how specific actions they are taking now will position them to not only survive the pandemic but thrive afterward.
Huge Growth in Virtual Visits – Telehealth’s Breakthrough Moment?
Michelle Stansbury of Houston Methodist Hospital related how before the COVID19 pandemic, her organization provides about 2000 virtual encounters per month. Now, telehealth consultations are being performed at a 101k per month run rate and climbing. Michelle shared how her organization transformed their “Innovation Center” into a “Telehealth Training Center” and suggested people check out this story on how that was accomplished. Michelle also offered a personal tour to interested parties.
Michelle also shared how the ‘Clinic of the Future’ will be supported by “ambient listening” with smart speakers installed in patient rooms to allow patients to self-serve: play music, communicate with loved ones, interact with the internet, etc.
Sustainability of Telehealth After the Pandemic
Ferris Taylor asked panelists: How are payers keeping up financially with the new rules on payment for telehealth services? Is this ‘sustainable’ or will reimbursement return to pre-pandemic models?
Daniel J Durand of LifeBridge Health suggested that it will be up to “people, patients, and voters to demand and clamor for more telehealth services and value-based care arrangements; otherwise progress made due to COVID19 may be lost.”
Emma Fauss of Medical Informatics, a vendor of patient monitoring and real-time predictive analytics, shared that “it’s a bit of fallacy that many people think that telehealth services and its many variations are all a direct, 1-to-1 use case replacement for traditional office visits and other procedures.” Emma went on to propose that combinations of traditional physical and rapidly emerging virtual encounters will augment each other and should be integrated into your workflows.
SCL Health’s Peter Kung offered that “Economic pressure on Medicare and other government programs dictate a march toward value-based care and continued use of virtual services.”
Key Takeaways on “The Silver Lining of COVID-19”
Ferris wrapped up the webinar by asking panelists to share 1 or 2 takeaways for leaders’ intent on ensuring that their healthcare organization not only survives the pandemic but thrives afterward – however the ‘new normal’ turns out to be. Here are their replies:
“Doing something new well requires that you not be afraid to ask people who know more about a subject than you do. Figure out the perspectives of others who have come before you.” – Daniel J Durand
“Dynamic pressures are forcing people and companies to be innovative. You don’t get extra points for originality. Start somewhere, iterate, and expect to pivot as you learn more.” – Peter Kung
“If you don’t know where to start, reach out to others. Avoid the pitfalls others have made.” – Michelle Stansbury
“It’s all about execution. With the new normal, MANY small innovations – changes, shifts, and pivots – will be the norm to build a new path forward.” – Emma Fauss
Innovations in Managing Healthcare Consumer Goals & Messaging
A Consumer Experience (CX) framework built upon consumer experience technology that healthcare organizations can use to prioritize and manage consumer goals and messaging during COVID-19 will be presented. Actionable information and ideas on streamlining outreach to specific individuals prioritized across-departmental objectives will be shared.
As we have all heard many times, “necessity is the mother of invention.“ Healthcare is facing what may be the crisis of the century and suddenly our slow-to-change industry is seeing radical change, some forced and others invented, never imagined even just a few months ago.
Many healthcare changemakers are aware that:
The use of telehealth and virtual care has exploded in the last month
Patient-specific risk scores and analytics are being used to bolster and guide virtual outreach, ventilation management, and patient care
Remote technologies can protect consumers, providers and health care workers from exposure and limit personal protection equipment (PPE) utilization
Could this forced acceleration of innovation be the “silver lining of COVID-19?”
Don’t Just Survive – Plan to Thrive on the Other Side of COVID-19
Bring your questions to this online, interactive online event and hear advice from experts as to specific actions you can take to survive these fast-changing times and what healthcare might look like on the other side of COVID-19. Helpful insights for everyone in healthcare will be shared.
Learn More and Register for this Complimentary Webinar Here
Learn from Government & Private ChangeMakers on the Front Line
Everyone paying attention to news reports and the unfortunate statistics conveying COVID-19’s impact can imagine the importance that governmental policy, interoperability rules, practical information exchange capabilities between payers, providers, and patient can have on defining, implementing, strengthening, and sustaining all stakeholders through the COVID-19 pandemic – equitably, reasonably and sustainably.
WEDI 2020 Virtual
The importance of effective health information exchange has never been greater. To learn more from public and private leaders and changemakers on the frontline about the above topics, consider attending WEDI’s 2020 Virtual Forum on Monday 5/4, Wednesday 5/6, & Thursday 5/7 of this week.
Bringing It All Together to Focus on the Individual Healthcare Consumer
Equally important to learning how public and private organizations are addressing COVID-19 imperatives, it’s important that healthcare organizations use a flexible, scalable approach to messaging consumers and employers.
Messages and communications need to be relevant and delivered quickly so that individuals – and managed groups – stay informed; and more likely to take the most appropriate actions. As the COVID-19 pandemic drives more individuals to become more engaged in their health and the care they may need – or want, innovative healthcare organizations have an opportunity to differentiate their brands and build trust by delivering customer experiences that exceed everyone’s expectations, even during a crisis.
Breaking Through the Barriers to Better Consumer Experience
Join the HCEG May 2020 Webinar Series event presented by our sponsor partner Zipari on Thursday, May 21st, 2020 11:00 am PT / 2:00 pm ET
This webinar will present a Consumer Experience (CX) framework for healthcare organizations to prioritize and manage consumer goals and messaging during COVID-19 via consumer experience technology. Actionable information and ideas on streamlining outreach to specific individuals prioritized across-departmental objectives will be presented.
Learn More and Register for this Complimentary Webinar Here
The 2020 Annual Industry Pulse research survey – a joint collaboration between the HealthCare Executive Group and Change Healthcare – was released just two months ago in February. The objective of this annual survey – now in its 10th year – was to take the pulse of a broad spectrum of healthcare industry leaders representing payers, providers (hospitals, doctors offices, & integrated delivery networks), thought leaders, and other industry participants from across the nation.
And then came the COVID-19 pandemic which changed everything in the healthcare industry – and the world.
How Has COVID-19 Changed Healthcare?
Broad macro goals like increasing accessible points of care, lowering costs, increasing transparency, and improving quality are easy to agree on – in theory – but harder to define the details of and execute, especially in the middle of a crisis like the COVID-19 pandemic.
While most all items just recently identified as top of mind by healthcare leaders on the 2020 HCEG Top 10 list have been impacted by the COVID-19 pandemic, certain items like Cost & Transparency, Consumer Experience, and Next-Generation Payment Models – have drawn widespread attention due to the COVID-19 pandemic. And these core healthcare needs are rising to the top of many healthcare organization’s priorities as the pandemic has created an ‘unprecedented’ impact.
To be sure, the ultimate impact – and what may remain after the Coronavirus crisis subsides – remains to be seen. While micro-level approaches, ideas – and their likely regulatory impact – are just beginning to be addressed. Indeed, COVID-19’s impact on the core healthcare challenges, issues, and opportunities have changed healthcare forever.
HCEG welcomes individual participation to address these challenges, issues, and opportunities. Contact us if you’re interested in collaborating with us on research and content creation.
Additional Information, Insight, & Commentary on 2020 Industry Pulse Survey
To provide additional information, insight and comment on the initial 2020 Industry Pulse research shared over the last two months (see list of webinars, blog posts, and podcasts below), we’ve created an ‘eBook Series’ and are sharing the first part of that series in this blog post.
This two-part eBook will share deeper insight into initial information, insight, and analysis previously shared via our 2020 HCEG Top 10 and the 10th Annual Industry Pulse research survey. The intention of this eBook is to share additional information, insight, and commentary on and include how COVID-19 has impacted or may impact information specific aspects of key information shared just two months ago.
Check out Part 1 of this eBook titled ‘Connecting the Dots: HCEG Top 10, Industry Pulse & COVID-19’ and look forward to Part 2 before too long into the month of May 2020.
Helping Health Plan Payers, Providers, & Others Address Impact of COVID-19 Pandemic
This eBook series presents insight from the 2020 Industry Pulse research survey – including comments from survey participants – on the following two parts of our presentation on the COVID-19 pandemic, the HCEG Top 10 over the years, & the Industry Pulse research report over 10 years:
Part 1: COVID-19, HCEG Top 10, & Industry Pulse – Consumer-Centric Strategies
Similarities & Differences in Payer/Provider Adoption of Consumer-Centric Strategies
Where Payers/Providers Lay on Consumer-Centric Maturity Continuum
Different Strengths Payers/Providers Bring to Consumer-Driven Care
Who Should Provide Cost & Quality Data, and lead Healthcare Journey?
Types of Information Payers/Providers Provide to Healthcare Consumers
Progress on Next-Generation Payment Models like Value-Based Care
Part 2: COVID-19, HCEG Top 10, & Industry Pulse – Social Determinants of Health & Value-Based Care
Clinical Impacts to Better Serve Healthcare Consumers
Reducing Barriers by Tracking Social Determinants of Health
Where Payers and Providers Sit Along Value-Based Care Continuum
Adoption of Alternative Payment Models
Value-Based Care: What Are the Barriers?
Steps Toward Payer/Provider Progress with Value-Based Care
Methods & Practices for Improving Healthcare Finance and Billing
Connect with Healthcare Leaders & Change-Makers
To receive the second part of this eBook series, to participate in future surveys, share your insight in upcoming research initiatives, and to network/stay connected on the challenges, issues, and opportunities facing healthcare leadership – post COVID-19 and beyond – consider becoming a subscribe to our newsletter. And reach out with your ideas here.
Additional Information on 10th Annual Industry Pulse and 2020 HCEG Top 10
Check out the following to help understand other challenges, issues, and opportunities facing healthcare leaders and change-makers:
Many public and private organizations have developed or assembled information, resource lists, and proactive guidance to help health plans, health systems, and healthcare providers address the coronavirus disease (COVID-19). This blog post presents a list of COVID-19 resources and coronavirus-related information for the healthcare leaders and change-makers working together to maintain the safety, security, and health of the American people.
These COVID-19 resources for health plans, health systems, and medical service providers are categorized as follows and include a brief description of each resource:
Health Plans & Payers
Providers – Health Systems, Facilities & Professionals
Regulations – Federal and State-Specific
Telehealth & Technologies
Also included are some other “resource collections” similar to this post.
General Information for Health Plans, Health Systems, & Medical Practice Providers
National Coronavirus Response: A Road Map to Reopening
A road map for navigating through the current COVID-19 pandemic in the United States. It includes specific directions for adapting our public-health approach away from sweeping mitigation strategies as healthcare organizations struggle to limit the epidemic spread of COVID-19.
COVID–19: Applying Leadership in a Crisis
Georges C. Benjamin, MD, executive director of the American Public Health Association, discusses healthcare’s most prevalent leadership concerns about COVID–19 including the skills executives need to lead through a crisis.
COVID-19 Emergency: Update for Group Health Plans
One of a series of articles on how HHS, CMS and other government organizations are changing policies and regulations to support group health plans and health insurance issuers that offer group or individual health insurance coverage
Do Insurers Have COVID-19 Covered?
As the implications of COVID-19 for the insurance industry unfold, uncertainty about how the outbreak may impact longer-term trends is proposed.
COVID-19 Resources for Health Systems & Medical Practice Providers
COVID-19 Best Practices
A collection of suggestions collected from participants in recent COVID-19 educational webinars. Suggestions address the following:
Annual Wellness Visits
Virtual Care Options
Patient Transfers FROM Rural TO Urban Hospitals
Transitional Care Management
Educating the Community
Preparing the Hospital/Clinic
COVID19 Resources for Health Care Facilities
A resource page to assist health care facilities professionals in their efforts to reduce the spread of COVID-19. The resources cover critical operations such as air quality, safety and security, emergency preparedness and infection prevention.
The historic cancellation of the 2020 HIMSS Conference & Exhibition has impacted the way healthcare leaders and change-makers obtain information, exchange ideas, and network with others. In the last two weeks, many conferences have canceled or are canceling their physical events and are ‘going virtual’ to salvage the content and speakers they had lined up for their events. Other conference organizers are scrambling to figure out how to support their attendees and exhibitors going forward. Indeed, the conference and media industry – healthcare or otherwise – are mapping and paying the digital freight to help ensure their future.
Here’s some information on the virtual events and content the HealthCare Executive Group, our sponsors, partners, and associates are sharing to make the best of the cancellations of major healthcare conferences like the 2020 HIMSS Conference & Exhibition. And a bit of history on how HCEG provides a year-round approach to supporting the information and networking needs of healthcare executives and change-makers.
HIMSS 20 Cancellation – Collaborating Virtually
Almost immediately after HIMSS Leadership announced the cancellation of the 2020 HIMSS Conference & Exhibition, a slew of announcements about virtual events and content sharing were made by various speakers, attendees, exhibitors, and others involved in the HIMSS20 conference. This cancellation was the first time in nearly 60 years that the HIMSS Conference was canceled. And no one: attendees, speakers, panelists, sponsors, exhibitors, and/or those hired to produce the 2020 HIMSS Conference & Exhibition have NOT been impacted in one way or another by this cancellation.
Information and Insight About the Future of Healthcare Conferences – Go Virtual
The comfort of meeting and exchanging ideas and information with each other at in-person events has changed. There’s no denying this fact. People are going to have to get comfortable with sharing information, making acquaintances, and networking with others in new, largely unknown and somewhat difficult to use, channels and platforms. Thankfully, the HealthCare Executive Group has decades of experience facilitating interaction between healthcare executives and the companies that support their mission.
In addition to our Annual Forum and quarterly Executive Leadership Roundtables, HCEG presents webinars, online discussion, podcasts and blog posts such as this post.
HCEG has also established both formal and informal partnerships with complementary organizations that also serve our members and other healthcare industry participants associates. These partnerships extend and complement the content, networking opportunities, and value offered by HCEG and its partners. For 2020, these partnerships include being a HIMSS Collaboration Partner and AHIP Educational Partner.
HCEG sponsors scheduled to present in Orlando have stepped up and performed the work to share most of their scheduled presentations. We urge you to check out these virtual shares – webinars, recordings, blog posts, and other information – from our sponsor partners:
See the Virtual On-Demand HIMSS20 Experience from Change Healthcare here.
Webinar recordings, blog posts and other digital content intended to help HIMSS20 attendees understand how Cost & Transparency and the Consumer Experience are key to improving healthcare outcomes are shared here by Surescripts and in the following downloads.
Over the last week, dozens, if not 100’s, of virtual presentations and digital artifacts have been shared to help ameliorate the cancellation of the 2020 HIMSS Conference. Here are some of those digital shares of potential value:
The Near Future of Virtual & Intimate In-Person Events
Over the last week, since the 2020 HIMSS Conference has been canceled, a number of worldwide organizations, companies, and individuals have shared valuable insight into what may turn out to be the future of long-standing ‘initiatives’
Here are a few considerations:
How will healthcare leaders and change-makers obtain the leads they’ll lose from Cancelled Conferences and Events?
How will the current organizer dominatrix move forward over the next 12-24 months?
How will the organizer bring their conference or event online?
The 2020 HIMSS Conference & Exhibition is two weeks away and the HealthCare Executive Group (HCEG) is looking forward to attending, presenting, and exhibiting at this granddaddy of all health IT conferences. In addition to supporting members, sponsors and partners, HCEG is also a HIMSS20 Collaborator. If you’re attending the conference and haven’t already registered, be sure to use the H20Collab discount code to save on your registration here.
This post shares some information on the 2020 HIMSS Conference & Exhibition and highlights some HIMSS Conference information related to HCEG, the HCEG Top 10, and our members and sponsors.
2020 HCEG Top 10 at HIMSS20
It’s no surprise that the session tracks at the 2020 HIMSS Conference are grouped into primary categories that largely align with the items on the 2020 HCEG Top 10. Search for sessions based on a range of filtering options here. Click on the “HIMSS Track by Topic” below to see a list of all HIMSS sessions for that specific track.
Search for exhibitors of a specific product category here.
Sponsor Presentations at 2020 HIMSS Conference
Our sponsor Change Healthcare is an Anchor Exhibitor at the 2020 HIMSS Conference and, in addition to sharing insight on their products and services, will be presenting sessions at their Booth #6759. See a list of in-booth presentations here.
Payer and Provider Perspectives: Healthcare Trends for 2020
Our Executive Director, Ferris Taylor, will be presenting “Payer and Provider Perspectives: Healthcare Trends for 2020” on Wednesday, March 11th at 4:15 pm at Change Healthcare’s booth #6759. Ferris will share information on the HCEG Top 10 and the recently released 2020 Industry Pulse Report.
Sponsor partner Surescripts will be participating in various presentations at the HIMSS20 conference and will be hosting a cocktail reception in their booth #2030 on Tuesday, March 10th at 5:00 pm. More info here.
One of the lesser-known sources of information at the 2020 HIMSS Conference is the various poster presentations. Be sure to check out these posters on your way to or from other sessions and events.
Beyond the sessions and exhibits, the HIMSS Conference is about networking – making new connections and rekindling existing relationships. To support conference attendee networking opportunities, there are numerous networking opportunities available to HIMSS attendees including dedicated Networking Areas.
Of particular convenience are the following areas where you can meet with others – typically outside the hustle and noise of the main concourses and exhibit hall. These areas are open during conference hours as noted. Access semi-private working areas, recharge your device, network with peers and relax in the Networking Hub.
Executive Lounge – Room W309
Monday, March 9 – Friday, March 13 | Open during conference hours
HIMSS Spot – Lobby C
Tuesday, March 10 – Friday, March 13
Living Room – Room W205A
Monday, March 9 – Wednesday, March 11 | 7:00 am – 7:00 pm
Connect with HealthCare Executive Group at HIMSS and Year Round
The 2020 HIMSS Conference & Exhibition offers a tremendous opportunity for healthcare leaders and change-makers to learn about the challenges, issues, and opportunities demanding change and innovation from all stakeholders – particularly within the U. S. healthcare system.