The Healthcare Industry in Motion; HTMS & HCEG Announce Results from 5th Annual Healthcare Industry Pulse Research

NASHVILLE, Tenn., Dec. 8, 2014 /PRNewswire/ –?HTMS, an Emdeon company, and The Health Care Executive Group (HCEG) ?today jointly issued their fifth annual HTMS Industry Pulse Research Report examining critical issues, priorities and challenges for health plans in the post-reform era. The research is based on a survey of approximately 90 health plan executives. This year’s report is titled “An Industry in Motion” because the most recent results reveal some significant changes in healthcare.

According to Industry Pulse Research over the last several years, confidence in the future for health plans has been strong. Our 2014 Industry Pulse Research findings reveal even stronger predictions of growth in almost all lines of business (note that the research findings were collected and calculated before the November elections) and more than 80% of participants are anticipating overall membership growth over the next 3 years.

“Over the past four years, our research has revealed an uncertain industry that was confident about growth but focused on infrastructure and operational issues. This year we’ve seen a strong shift toward more strategic and transformational activity, especially around consumer engagement,” said Nancy Wise, SVP of Strategic Consulting and Regulatory Support at HTMS. This year’s report reveals new levels of engagement in prospective communication with consumers and engagement around healthcare finance.

Customer service has been increasing in importance each year since the HTMS Industry Pulse Research began in 2010. In 2014 it emerged as the top critical priority for health plans. “We see this consumer focus in health plans around the country,” said Ferris Taylor, Chief Strategy Officer, Arches Health Plan. “Payers are much more focused on how to connect with their members and ways to engage in order to keep them.”

The 2014 HTMS Industry Pulse Research Report also provides benchmarks for plans around industry drivers, including care management, retail trends, consumer engagement, and risk management. Two thirds of research respondents also reported less than expected disruption to their overall risk pool as a result of the guaranteed issue and community rating requirements of the ACA, a finding especially important for price and market stability.

Full research results will be shared during a webinar to be held at 1 pm CT on December 9th, 2014. HCEG and HTMS executives will present results regarding how payers are handling innovation, operational issues, challenges and opportunities for growth. To register for the online event, visit the webinar registration page.

To download a copy of “Industry in Motion,” or to view previous research reports, visit



The Health Care Executive Group is a national organization that provides a forum for the open exchange of information, innovative ideas and experience among senior health plan leaders. MCEG (now HCEG) was formed in 1988 to create a comfortable forum for the exchange of ideas, the development of valuable peer relationships and the opportunity to explore the innovation that will transform organizations and the industry.


Emdeon is a leading provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers, pharmacies and patients in the U.S. healthcare system. Emdeon’s offerings integrate and automate key business and administrative functions of its payer, provider and pharmacy customers throughout the patient encounter. Through the use of Emdeon’s comprehensive suite of solutions, which are designed to easily integrate with existing technology infrastructures, customers are able to improve efficiency, reduce costs, increase cash flow and more efficiently manage the complex revenue and payment cycle and clinical information exchange processes. For more information, visit

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