HCEG Top 10. 2018 AHIP Consumer Experience & Digital Health Forum. healthcare consumer experience and digital health. healthcare executives.

Healthcare Consumer Experience & The Digital Health Organization at the 2018 AHIP CDF

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Next week, the 2018 AHIP Consumer Experience & Digital Health Forum (AHIP CDF) takes place in Nashville, TN – the Healthcare Capital of the United States. The 2018 AHIP CDF offers attendees about 40 sessions and presentations on the theme of healthcare consumer experience and digital health. And this healthcare forum is of particular interest to HCEG members, sponsor partners and associated because Total Consumer Health and The Digital Healthcare Organization are ranked #2 and #5 respectively on the 2019 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives. Moreover, these two items and their closely aligned variations have consistently ranked in the HCEG Top 10 for the last decade.

While it’s likely that most or all of the sessions and presentations at the AHIP CDF will be of value in one way or another, we’d like to share a short list of those that we’re looking forward to attending. And extend an invitation to all AHIP CDF attendees – and other healthcare industry participants in the Nashville area who may not be attending the AHIP CDF.

Healthcare Consumer Experience & Digital Health Sessions

Tuesday, December 11, 2018

Time Room Session Title
9:00 am 101 General Session:

The Hidden Cost of Healthcare System Complexity

1:55 pm 105 Finding Balance: Innovation. Technology. Engagement
2:50 pm 102 Stimulate Engagement and Long-term Loyalty through Innovative Benefit Design
3:45 pm 103 Empower Consumerism with an Informed Member Journey

This session is presented by our sponsor partner Change Healthcare

4:40 pm 102 An Insider’s View on Personalization

Wednesday, December 12, 2018

Time Room Session Title
9:00 am 101 General Session:

Innovation Spotlight: At the Intersection of Health Care and Innovation

1:30 pm 103 Creating a Customer-Focused Organization to Achieve Better Business Results
3:20 pm 105 The First Step to Reinventing Engagement: Recruitment

Thursday, December 13, 2018

Time Room Session Title
9:00 am 105 Building a Successful Customer Data Strategy
9:55 am 103 Behavioral Economic Nudges to Drive Diabetes Management Program Engagement
11:00 m 101 Closing Session:

The Power of Collaboration: How Non-Traditional and Traditional Players Are Transforming Health Care

 *Additional details on the above and other sessions and presentations can be found here.

But Wait! There’s More in Store Right After AHIP Adjourns!

Right after the Closing Session on Thursday the 13th, the HealthCare Executive Group is hosting an Executive Leadership Roundtable (ELR) starting at 1:00 pm in Room 102a at Music City Center.

Roundtable participants will enjoy the unique perspective of two distinguished panelists: Brian Lobley, President, Commercial and Consumer Markets at Independence Blue Cross and Stuart Hanson, Managing Director, Head of Healthcare Payments at JPMorgan Chase & Co.  HCEG’s Executive Director Ferris Taylor will moderate the roundtable.

Ferris will set the stage for Brian and Stuart to share their perspective on healthcare consumerism and digital health organizations, but our roundtable events are free-flowing with heavy attendee participation and the eventual direction of the roundtable event will be dictated by where attendee interaction takes us. Anyone who wants to share will have a chance to do that.

Healthcare Consumerism & Digital Health Organization Topics at the RoundtableHealthcare consumerism. The Digital Healthcare Organization. Member patient engagement. cost containment pressures, value-based programs, health entitlement reforms technological innovations. value-based relationships

And even better, a complimentary lunch is included. This is a great opportunity to recap and recharge after the AHIP CDF and network with others you may have missed during the previous few days. Attendees are free to depart on their own schedule.

This ELR is open to all AHIP CDF attendees and other local healthcare industry participants – whether registered for the AHIP CDF or not. For more information – and to be sure sufficient food and beverages are available, please RSVP here. Join us and extend the value of your attendance at the 2018 AHIP Consumer Experience & Digital Health Forum.Big Data/Analytics, Consumer Experience, Population Health Service Organizations,Payment Reform,Mobile/Digital Devices/Social,Administrative Expenses,Consumerism, Personal Health MonitoringRELATED: Leadership, Trust & Skills in Overcoming Obstacles to Radical Innovation in Healthcare

Become a Subscriber of our eNewsletter and Join 2500+ Other Healthcare Industry Participants

Whether you’re able to attend our Executive Leadership Roundtable at this years AHIP CDF or not, become a subscriber to our eNewsletter and receive information and opportunities of interest to healthcare executives and industry participants.

 

table HealthIT HIMSS NHITWeek

Total Consumer Health & The Digital Healthcare Organization in Nashville

By | 2-Total Consumer Health, AHIP, Annual Forum, Conferences, Executive Leadership Forum, HCEG Top 10, Total Consumer Health | No Comments

The trend toward healthcare consumerism and digital health is driving what health plans, health systems, and healthcare providers are offering – or in the process of offering – their plan sponsors, the members those plan sponsors serve and the individuals participating in the U.S. healthcare market. Indeed, Total Consumer Health and The Digital Healthcare Organization are ranked #2 and #5 respectively by health insurance, health system and healthcare providers on the 2019 HCEG Top 10. Moreover, these two items and their closely aligned variations have ranked in the HCEG Top 10 for the last decade.

It’s obvious that healthcare consumerism and digitally-enabled organizations are front and center on the mind of healthcare leaders. Digitally transforming their organizations with a focus on facilitating consumerism is critical for all healthcare leaders.

Join Digital Healthcare Leaders & Forum Attendees in Nashville

HCEG’s Executive Leadership Roundtable events are held in intimate, informal and free-flowing settings where the exchange of facts, ideas, and questions are encouraged between roundtable panelists and participants. Our roundtables provide a safe space where participants can find common ground, obtain insight to solve problems and achieve results for those with different needs and views. The fact that our ELR’s are complimentary, free of vendor-speak and offer food and beverages are an additional benefit.Healthcare Executive Leadership Forum at Guidewell Innovation CenterParticipants at our roundtable event immediately following the closing of the 2018 AHIP Consumer Experience & Digital Health Forum (AHIP CDF) will enjoy the unique perspective and long-running insight of two distinguished panelists: Brian Lobley, President, Commercial and Consumer Markets at Independence Blue Cross and Stuart Hanson, Managing Director, Head of Healthcare Payments at JPMorgan Chase & Co.  And HCEG’s Executive Director Ferris Taylor will moderate the roundtable.

Brian Lobley Stuart Hanson Ferris Taylor
healthcare consumerism. Digital health. Health plans, health systems, and healthcare providers. Total Consumer Health and The Digital Healthcare Organization. 2019 HCEG Top 10 stuart hanson healthcare payments JP Morgan Chase HCEG Healthcare Executive group healthcare consumerism. Digital health. Health plans, health systems, and healthcare providers. Total Consumer Health and The Digital Healthcare Organization. 2019 HCEG Top 10
President, Commercial & Consumer Markets at Independence Blue Cross Managing Director, Healthcare Payments at JPMorgan Chase & Co HCEG Board Chair & COO/Consultant at Arches Health Plan

Healthcare Consumerism & Digital Healthcare

Brian Lobley and Stuart Hanson will share their insight and engage ELR participants on expanding the overall theme of the AHIP’s Consumer Experience & Digital Health Forum. Tentative topics that will be discussed include:

  1. Insight into how healthcare organization can enhance member/patient engagement
  2. How competition from new entrants, cost containment pressures associated with value-based programs, health/entitlement reforms, and technological innovations may impact ‘healthcare consumerism’
  3. Approaches for turning passive health plan members and health system patients into active healthcare consumers
  4. Catalysts for healthcare consumerism change: employer groups demanding better value and trend of health plan members and individuals directly engaging with plans and providers
  5. How value-based relationships demand that healthcare organizations engage with their members and patients

To be sure, HCEG roundtables are free-flowing interactions with heavy attendee participation and they often take a direction of their own. There’s a good chance that the above pre-planned topics may take a turn toward what participants share with Brian, Stuart, and Ferris.

Extend the Value of Your AHIP Consumer Experience & Digital Health Forum Attendance

Your attendance at healthcare conferences can be a non-trivial expense. By taking just a few extra hours of your time at the AHIP CDF, you may extend the value of your AHIP registration, travel and lodging investment.  And if you’re not attending the AHIP CDF in Nashville but have a few hours to join other healthcare executives, industry leaders and AHIP CDF participants in an intimate venue at our Executive Leadership Roundtable. your also welcome to attend our Executive Leadership Roundtable – complimentary also.Healthcare Executive Leadership Forum at Guidewell Innovation CenterIf you have any questions about this Executive Leadership Roundtable event at the AHIP Consumer Experience & Digital Health Forum in Nashville, please contact us.

Note: Our ELR will end at approximately 3:00 pm CT to allow participants plenty of time to get to the Nashville Airport to board late afternoon flights. 

Get a Discount off Registration to AHIP’s CDF

HCEG’s luncheon roundtable taking place on Thursday, December 13th, the last day of the AHIP CDF, is complimentary. If you’re interested in attending AHIP’s forum on December 10th through mid-day on the 13th, you can use code ‘HCEG’ to receive a discount off your AHIP CDF registration here.

RELATED: Total Consumer Health & The Digital Healthcare Organization in 2019

 

HCEG Top 10. Industry Pulse Survey. Challenges, issues, opportunities healthcare industry. Data & Analytics, Total Consumer Health, Population Health Services, Value-based Payments, The Digital Healthcare Organization, Rising Pharmacy Costs, External Market Disruption, Operational Effectiveness, Opioid Management

Total Consumer Health & The Digital Healthcare Organization in 2019

By | Conferences, Executive Leadership Roundtable, HCEG Top 10, The Digital Healthcare Organization, Total Consumer Health, Uncategorized, Webinar Series | No Comments

The trend toward Healthcare Consumerism & Digital Health products and services is driving what healthcare providers, health systems and health plans are offering – or are planning to offer – individuals participating in the U.S. healthcare market. Whether covered by employer-subsidized insurance, government programs like Medicaid or Medicare, the individual commercial market, any other type of coverage or even not covered and paying for your healthcare with cash, healthcare consumerism and leveraging digital health products and services to decrease costs and improve outcomes are two important movements that can’t be ignored.

‘Indeed, Total Consumer Health and The Digital Healthcare Organization are both ranked in the top five items on the 2019 HCEG Top 10 list of challenges, issues, and opportunities:hceg healthcare executive group digital health consumerism healthtech Healthcare Consumerism & Digital Health. Consumer Experience, Population Health Service Organizations, Administrative Expenses, Customer Experience, Personal Health Monitoring. Population Health/Analytics. Retail Health Care

#2: Total Consumer Health: Improving members’ overall medical, social, financial, and environmental well-being.

#5: The Digital Healthcare Organization: Health Savings Accounts, member and provider portals, member and patient health literacy, cost transparency, digital payment capabilities, CRM, wearables and other patient-generated data, health monitoring, and omnichannel information distribution and transaction access.

And a recent report by Mercom Capital Group on 2018 Q3 Digital Health (Healthcare IT) Funding and M&A Report indicates significant investment in products and services aimed at the healthcare consumer and the organizations that service and support healthcare consumers and patients.

“Healthcare Consumer-centric companies accounted for 60 percent of the funding in Q3 2018, raising $1.9 billion in 111 deals compared to $1.7 billion in 138 deals in Q2 2018”

The HCEG Top 10 Challenges, Issues & Opportunities Over the Years

Over the 10 year period in which the HCEG Top 10 list has been published, ‘Healthcare Consumerism’ or a closely aligned similar category has been ranked on the HCEG Top 10 list a  total of eight times. And ‘Digital Health’ has also ranked among the HCEG Top 10 challenges, issues and opportunities eight times. Only ‘Payment Reform’ and ‘Big Data & Analytics’ have been listed on the annual HCEG Top 10 list more frequently.

Healthcare Consumerism & Digital Health. Consumer Experience, Population Health Service Organizations, Administrative Expenses, Customer Experience, Personal Health Monitoring. Population Health/Analytics. Retail Health CareRELATED: The 2019 HCEG Top 10 List of Healthcare Challenges, Issues & Opportunities

Why Healthcare Consumerism & Digital Health?

It should be no surprise to most people that healthcare consumerism has long been a top challenge, issue, or opportunity for healthcare organizations of all types. The rise of several factors have been identified by industry experts and trade media as the primary reasons for the growth if consumerism in the healthcare industry:

  • High-Deductible Health Plans
  • Employers Shifting Costs from to Employees
  • Rapidly Increasing Healthcare Costs

And while traditionally a laggard in the adoption of digital technologies, healthcare organizations are not immune to the need to digitally transform themselves. Ignoring the need to adopt digital health technologies can only result in serious disruption, or even extinction, of healthcare organizations both large and small.

Comments on Healthcare Consumerism & Digital Health from HCEG Top 10 Survey Respondents

The executives and industry thought leaders participating in defining the 2019 HCEG Top 10 list at our recent 2018 Annual Forum in Minneapolis, MN included notes and commentary on the specific challenges, issues, and opportunities listed in the survey worksheet. The following are some of those comments related to healthcare consumerism and digital health:

“Data & Analytics (ranked #1) are table stakes to any consumer-focused products and services. And foundational to all Digital Health initiatives.”

“Population Health (ranked #3) could be considered ‘Total Consumer Health’”

Note: A number of participants expressed opinions that “Population Health” and “Total Consumer Health” could be considered the same thing. After some discussion, everyone agreed that Population Health should be considered as population-centric as opposed to person-centered.

“Social determinants of health have a huge impact on health outcome but as a health system we lack the ability to control/impact these barriers.”

“Connecting with our members on a frequent basis is very challenging. We struggle with identifying and delivering the right message at the right time.”

“Different departments have their own goals and objectives and these often create a disjointed member experience.”

“We must move from deploying largely unconnected tactical approaches to a more holistic, coordinated customer experience strategy.”

“It’s not always clear to us what matters to individual patients and how we can measure those things.”

How to Learn More About Healthcare Consumerism & Digital Health

The HCEG Top 10 list drives the content HCEG creates and delivers to its members and associates via blog posts like this, our Webinar Series Events and our Executive Leadership Forums. Accordingly, we’re pleased to share several complimentary opportunities to learn more about opportunities for healthcare organizations to meet the needs of increasingly educated and proactive healthcare consumers AND how specific digital health products and services are supporting the creation, delivery, and consumption of medical and non-medical services and products that improve health outcomes.

Webinar Series Event: The New Engaged Digital Consumer

What Digital Healthcare Organizations Must Do to Survive and Thrive

Healthcare Consumerism & Digital Health. Consumer Experience, Population Health Service Organizations, Administrative Expenses, Customer Experience, Personal Health Monitoring. Population Health/Analytics. Retail Health CareOn Thursday, November 15th, 2018 at 2:00 pm ET, our sponsor partner HealthEdge will present a webinar that provides information from recent market studies and specific examples illustrating how engaged digital consumers regard the services provided by health insurers.

Attendees will learn:

  1. The top organizational priorities health insurance executives are currently facing
  2. Key challenges and solutions that enable health insurers to address these organizational priorities
  3. The most important expectations that members have of their health insurer
  4. How trust levels between members and health insurance organizations are being addressed by new disruptive entities entering healthcareBig Data/Analytics, Consumer Experience, Population Health Service Organizations,Payment Reform,Mobile/Digital Devices/Social,Administrative Expenses,Consumerism, Personal Health Monitoring

If you can’t make it, go ahead and register and we’ll send you the recording and slides after the event!

AHIP-ELR: Total Consumer Health & The Digital Healthcare Organization

On Thursday, December 13th, 2018 at 1:00 pm CT/2:00 pm ET, we’re hosting a special Executive Leadership Roundtable immediately after the 2018 AHIP Consumer Experience & Digital Health Forum convenes at the Music City Center in Nashville, TN. Lunch will be provided at no charge and the following topics will be presented and discussed by several healthcare industry leaders:

  1. How competition from new entrants, cost containment pressures associated with value-based care programs, health/entitlement reforms, and technological innovations may impact ‘healthcare consumerism’
  2. Approaches for turning passive health plan members and health system patients into active healthcare consumers
  3. Catalysts for healthcare consumerism change: employer groups demanding better value and trend of health plan members and individuals directly engaging with plans and providers
  4. How value-based relationships demand that healthcare organizations engage with their members and patients
  5. Which tools and services healthcare organization can use to enhance member/patient engagement

HCEG Healthcare executive group elr healthcare consumerism digital health AHIP Consumer Experience Digital Health Forum

Our executive leadership roundtable event is complimentary but registration is required (so we can make sure everyone gets lunch).Healthcare Executive Leadership Forum at Guidewell Innovation Center

Also, you can receive a discount off registration to the 2018 AHIP Consumer Experience & Digital Health Forum by using “HCEG” when you register here.

Become an HCEG eNewsletter Subscriberhealthcare executive group hceg leadership management Healthcare Consumerism & Digital Health. Consumer Experience, Population Health Service Organizations, Administrative Expenses, Customer Experience, Personal Health Monitoring. Population Health/Analytics. Retail Health Care

If you’re not already on our list, consider joining 2500+ other healthcare executives, industry thought leaders and other participants by subscribing to our eNewsletter. You’ll receive ongoing information on strategic and tactical challenges, issues, and opportunities facing the United States healthcare industry.

More Insight on the 2019 HCEG Top 10 Items Coming Soon!

As 2018 winds down and 2019 takes off, the HealthCare Executive Group will continue to create, curate and promote content and events addressing each of the items on our 2019 HCEG Top 10 list. We’ll be presenting numerous webinars, hosting Executive Leadership Roundtables in conjunction with popular healthcare conference events, and – of course – holding our popular Annual Forum. The 31st HCEG Annual Forum will take place in Boston, MA in September 2019. Stay tuned for more information!

Consider joining our unique organization of healthcare executives and thought leaders today. See this page for more information and/or reach out to us here.

RELATED: HealthCare Executive Group Promotes National HealthIT Week All Year Long

Connect with HealthCare Executive Group at the AHIP Institute & Expo

By | AHIP, Annual Forum, Conferences, Executive Leadership Roundtable, HCEG Top 10, HIMSS18, HLTH2018, Sponsor, Webinar Series | No Comments

health care conference, Conference, Health Care, Hospital, Health System, Health Insurance, Health Plan, Benefits, Affordable Care Act, Policy, CMS, Health Care Reform, compliance, pharmaceutical, health IT, network, contracting,health plans,health systems,leadership, medicaid & policy, pophealth analytics, behavioral health,network contracting, employer direct contracting, self-insured, Population Health Analytics, PopHealth, Social Determinants of Health, healthcare, healthcare conference,HealthCare Executive Group convenes and supports healthcare executives and thought leaders by providing a platform supporting the creation, curation and sharing of information and insight on current opportunities, challenges and issues in the healthcare industry.

It’s our 30th Anniversary and the HealthCare Executive Group has been in overdrive during the first half of 2018. We held an Executive Leadership Roundtable at the recent HLTH Future of Healthcare Forum, we worked with our sponsor partners to share insight via our ongoing HCEG Webinar Series, we’ve attended a handful of major healthcare industry conferences in support of our members and sponsor partners, and we continue to leverage our social channels to help address the issues, challenges and opportunities facing today’s healthcare executive leader.

We’ve also been preparing for our 2018 Annual Forum taking place September 12th through the 14th in Minneapolis, MN – recruiting industry thought leaders and fleshing out an agenda that promises to share valuable information, insight and networking opportunities.  Finally, we’re wrapping up the first half of our 30th Anniversary year by attending the 2018 AHIP Institute & Expo where we’ll support our members and sponsor partners – and gather additional insight to make our 2018 Annual Forum all the more valuable.

Major Healthcare Conferences of 2018

health care conference, Conference, Health Care, Hospital, Health System, Health Insurance, Health Plan, Benefits, Affordable Care Act, Policy, CMS, Health Care Reform, compliance, pharmaceutical, health IT, network, contracting,health plans,health systems,leadership, medicaid & policy, pophealth analytics, behavioral health,network contracting, employer direct contracting, self-insured, Population Health Analytics, PopHealth, Social Determinants of Health, healthcare, healthcare conference,

HCEG members and sponsor partners participated in many of the major healthcare conferences taking place in the first part of the year including the:

2018 HIMSS Conference & Exhibition in March

15th Annual World Healthcare Conference in April

Inaugural HLTH Future of Healthcare Forum in May

Check out a recap of our roundtable event held as part of the Association Day at the inaugural HLTH Future of Healthcare Forum here.

WEDI Spring Conference in May

WEDI conference organizers have made complete conference information including sessions handouts available here.

2018 AHIP Institute & Expo next week June 20 – 22

HCEG members and sponsor partners will be participating in more conferences as the year continues, including, our course, hosting the 2018 HCEG Annual Forum celebrating our 30th Year convening and supporting healthcare executives and thought leaders.

Read on for more about HCEG Members and Sponsor Partners at the AHIP Institute.

HCEG’s Executive Leadership Roundtable

In May, we partnered with the International Association of Innovation Professionals, the Center for Healthcare Innovation, and the Workgroup for Electronic Data Interchange and held a unique ELR titled ‘Leadership, Trust & Skills in Overcoming Obstacles to Radical Innovation in Healthcare.’

Check out a recap of the roundtable event held in conjunction with the inaugural HLTH Future of Healthcare Forum here.

The Next Executive Leadership Roundtable – Nashville, TN

We’re planning another Executive Leadership Roundtable to coincide with the AHIP Consumer Experience & Digital Health Forum on December 11 – 13, 2018 in Nashville, TN. Members and sponsors interested in helping shape the theme of this roundtable are urged to contact us at info@hceg.org.

HCEG Webinars Offer an Opportunity to Learn from Sponsor Partners

In the first few months of 2018, HCEG and our sponsor partners produced webinars addressing a variety of topics such as Value-based Payment, Post-Acute Care in Medicare Advantage and a deeper dive into the 2018 HCEG Top 10. For more information on these webinars including a recap and recording, check out the following:

Recapping ‘The 2018 HCEG Top 10 Healthcare Opportunities, Challenges & Issues’ Webinar – Part 1

Recapping ‘The 2018 HCEG Top 10 Healthcare Opportunities, Challenges & Issues’ Webinar – Part 2

Recapping Value-Based Payment – Getting from Here to There…

The Financial Impact of Post-Acute Care in Medicare Advantage

The HealthCare Executive Group Webinar Series Continues

In August, “The Four Pillars of a Successful Core-System Replacement Project” will be presented by sponsor partner Change Healthcare on August 2nd, 2018 at 2:00PM ET. Reserve your seat for this webinar today!

HCEG is also working with other sponsor partners on additional webinars planned for the 4th quarter of 2018 after the Annual Forum.

Consider subscribing to our eNewsletter to be kept abreast of these webinars and other information and events of value to healthcare executives and thought leaders.

Preliminary Agenda and Keynote Speakers for HCEG’s 30th Anniversary Annual Forum

We’re pleased to share the preliminary agenda and announce that Andy Slavitt, former Acting CMS Administrator and current leader of Town Hall Ventures, and Dan Buettner, National Geographic Fellow, NY Times bestselling author and principle at the Blue Zones Project will be providing keynote addresses at our 2018 Annual Forum in Minneapolis, MN on September 12 – 14, 2018.

The following represents the current agenda which is being fleshed out and evolving on a weekly basis. We’re also identifying and recruiting more speakers and panelists, and planning enjoyable networking events intended to make our 2018 Annual Forum our best forum ever. If you or someone you know would like to be considered to speak or serve as a panelist at our forum, please use this form.

hceh annual forum healthcare executive group annual forum conference

To learn more and to get an idea about what the HCEG Annual Forum is all about…

… Check out these pictures from last year’s HCEG Annual Forum

… See who’s among the previous attendees of HCEG Annual Forum’s

If you would like to register to attend HCEG’s Annual Forum, you can register here. And if you are unsure as to whether you should attend, check out these Nine Reasons to Attend the 2018 HCEG Annual Forum.

HCEG Members and Sponsor Partners at AHIP Institute & Expo

The 2018 AHIP Institute & Expo takes place next week, June 20th through the 22nd in San Diego, CA and HCEG members and sponsor partners will be participating, speaking and exhibiting.

If you’re attending the AHIP Institute, be sure to meet our sponsor partners. Some of our sponsor partners are exhibiting, some are presenting, and some are attending. ALL of our sponsor partners can help your healthcare organization transform itself in today’s rapidly evolving healthcare environment.

Also not to be missed are sponsor partners CareCentrix and Change Healthcare offering refreshments and a Lunch & Learn session.

Date & Time Sponsor Partner Event
June 20: 8:00am – 11:00am CareCentrix Welcome Refreshments
June 20: 11:00am – 12:15pm Change Healthcare Lunch & Learn

Value-Based Care Market Research: Inside Successful Programs

June 20: 3:45 pm – 4:30 pm CareCentrix The Future of Care at Home: New Strategies for Post-Acute Care
June 21: 9:30 am – 10:15 am CareCentrix Coffee Break in the Exhibit Hall

Stay Connected and Learn More About HealthCare Opportunities, Challenges & Issues

Check out the following for more information about the HealthCare Executive Group:

Becoming a Member of the HealthCare Executive Group

Attending our 2018 Annual Forum

Subscribe to our eNewsletter

Limited Sponsorship Opportunities

The HealthCare Executive Group has limited general sponsorship opportunities available to companies interested in supporting our members on a consultative, partnership basis. For more information, contact Juliana Ruiz.

Leadership, Trust & Skills in Overcoming Obstacles to Radical Innovation in Healthcare

By | Conferences, Executive Leadership Forum, HCEG Top 10, The Industry Pulse | No Comments

The HealthCare Executive Group (HCEG) was honored to co-host a special Executive Leadership Roundtable  May 9th at the recent HLTH Future of Healthcare Forum.  HCEG partnered with the International Association of Innovation Professionals (IAOIP), the Center for Healthcare Innovation (CHI), the Workgroup for Electronic Data Interchange (WEDI) and special guest Dr. Sunnie Giles for the Boardroom-style event. The theme of the roundtable was Leadership, Trust and Skills in Overcoming Obstacles to Radical Innovation in Healthcare. Over a period of 3 hours, Charles Stellar, CEO of WEDI, moderated a panel of innovation and healthcare thought leaders as each shared their respective insight on the following topics:

  • Ferris Taylor, HCEG Executive Director, shared insights on innovation and technology gleaned from the HCEG member organizations, the HCEG Top 10 and 8th Annual Industry Pulse Survey
  • Brett Trusko, CEO of IAOIP, shared an International overview of Innovation Certification programs
  • Lynn Hanessian, Chief Strategist, Edelman Health representing CHI, shared info and highlights from the Edelmen Trust Barometer research, and
  • Dr. Sunnie Giles shared key findings from her research and recent book supporting “The New Science of Radical Innovation”

See also Recapping the 2018 HLTH Future of Healthcare Forum

Insight into Obstacles to Radical Innovation in Healthcare

After each panelist concluded their presentations and key takeaways, an open Q & A period between panelists and attendees took place. This discussion evolved into an intimate engagement among Executive Leadership Roundtable attendees ensuing into a free-flowing, rather ‘un-conference-like’ approach. Interaction was so engaging that many session participants hung around AFTER the official end of the Executive Leadership roundtable to continue the discussion, network with each other and build professional relationships that are destined to accelerate more considerations in the future.

Insights on Radical Innovation in Healthcare – The HCEG Top 10 and 8th Annual Industry Pulse Research

Ferris Taylor connected the development of the annual issues to the common theme of innovation and technology and then shared five highlights of the 8th Annual Industry Pulse report – a survey of 2000 healthcare stakeholders jointly conducted by HCEG and its sponsor partner, Change Healthcare.

  1. Social determinants of health have now transcended buzzword status
  2. High-deductible health plans are not converting passive patients into active healthcare consumers
  3. Mobile/digital health adoption is not just about functionality and interoperability, but is significantly impacted by privacy and security concerns – more about trust than technology
  4. Industry attention is turning to blockchain, artificial intelligence, robotic process automation and other advanced technologies
  5. Healthcare is transitioning from negative to positive incentives to influence consumer behavior faster than most expect

The Edelmen Trust Barometer

After Ferris Taylor set the context for key areas of need and innovation in healthcare, Lynn Hanessian shared a detailed overview of the Edelman Trust Barometer – a measure of people’s trust in business, government, NGOs and media. Lynn opened with a sobering chart showing a historical decline in trust over the period of 2017 to 2018 – with 14 of 15 sectors showing an overall decrease in trust.

Lynn also shared insight from the Edelman report showing the division of opinion as to the impact of Tech to the Cost of Healthcare: 23% of respondents believed that technology will make healthcare MORE expensive over the next 5 years and 16% believe technology will make healthcare LESS expensive.

Overview of International Innovation Certification Programs

Brett Trusko of the IAOIP shared an overview of how the IAOIP is on a mission to professionalize the practice of innovation around the world. Brett shared the following methods that the IAOPI believes will be critical to promote the IAOIP’s mission of advancing innovation:

Brett also shared an overview of the Current Body of Best Practices for Innovation, why ‘professionalization’ of innovation is important, his beliefs as to why Failure to Innovate is NOT an Option, He closed his presentation with What You Can Do Now to advance the professionalization of innovation.

The New Science of Radical innovation

Dr. Sunnie Giles rounded out the initial roundtable presentations by sharing some highlights from her new book “The New Science of Radical Innovation.” Sunnie shared:

  • A Definition of Radical Innovation
  • The Concept of VUCA (especially in healthcare): Volatility, Uncertainty, Complexity & Ambiguity
  • 4 Factors That Make Radical Innovation Challenging for Leaders
  • How to Harness Volatility, Uncertainty, Complexity & Ambiguity to Increase Innovation in Healthcare

Open Discussion About Innovation at HLTH Future of Healthcare Forum

All in all, the Executive Leadership Roundtable at HLTH was an informative and engaging event. Of the 120+ registrants, over half participated in the roundtable with a number of walk-ins and with many of those individuals remaining afterwards to continue the discussion about the opportunities and challenges for innovation in healthcare. Given that the HLTH Association Day was the afternoon of the last day of the 4-day HLTH forum, all participants and presenters considered it a great success!

HCEG appreciates the collaboration with Brett Trusko from the Association of Innovation Professionals, Lynn Hanessian representing the Center for Healthcare Innovation and Dr. Sunnie Giles of the Quantum Leadership Group. HCEG would also like to extend a special thanks to Charles Stellar of WEDI for moderating the panel and representing WEDI’s role in innovation and technology so well.

Connect with Each Other and The HealthCare Executive Group

If you enjoyed the 2018 HLTH Future of Healthcare Forum, or would like to participated in a greatly scaled down yet equally valuable version of the forum, consider being part of the HealthCare Executive Group’s Annual Forum taking place in Minneapolis, MN on September 12 – 14th.  We have a special event planned to celebrate our 30th year anniversary. Moreover, if you’re a healthcare executive who can benefit from collaborating with your C-suite peers, consider becoming a HCEG member.

In the meantime, be sure to follow us on Twitter, Connect with us on LinkedIn and subscribe to our eNewsletter.

Access presentation deck from the Executive Leadership Roundtable here.

Recapping the 2018 HLTH Future of Healthcare Forum

By | Conferences, Executive Leadership Roundtable, HLTH2018 | No Comments

Photo Credit: HLTH.co

The inaugural 2018 HTLH Future of Healthcare forum took place in Las Vegas earlier this month with 3,500+ attendees and 375+ speakers assembled over four days starting May 5th with the HLTH Hackathon. And HealthCare Executive Group (HCEG) members and sponsor partners were there – interpreting and absorbing key takeaways, presenting as speakers and panelists in various sessions and adding their own unique support and participation at this highly touted, new healthcare conference billed by organizers as ‘The Hottest, Newest, Largest and Most Important Healthcare Event.”

HCEG was also honored to co-host a special HCEG Executive Leadership Roundtable – Leadership, Trust and Skills in Overcoming Obstacles to Radical Innovation in Healthcare – in conjunction with the International Association of Innovation Professionals (IAOIP), the Center for Healthcare Innovation (CHI) and the Workgroup for Electronic Data Interchange (WEDI) and special guest, Dr. Sunnie Giles the author of “The New Science of Radical Innovation.” This three-hour roundtable took place on the last day of the forum as part of HLTH’s Association Day.

Un-Common Content with a Few Common Themes

Sessions at HLTH were organized into five tracks that varied each day. So, with 100+ sessions over four days, there were about 4 or 5 sessions covering any particular track – a reasonable and manageable number. HLTH event organizers also assigned all sessions in each track to the same room location; making it easy to navigate between tracks and sessions. There were a few crowded sessions and some rather sparsely populated sessions.

Based on an informal survey of sessions attended by HCEG members and a scan of various recaps of the HLTH Future of HealthCare forum over the past two weeks, a few common threads emerged.

Must Address Multiple Conditions, High-Cost Patients & Care Transition

Many of the sessions at the HLTH event addressed the importance of providing cost-effective services and products to three groups of people:

  • People with multiple chronic conditions – particularly diabetes, hypertension, hyperlipidemia, asthma and depression.
  • Patients who drive a large percentage of total health care costs
  • Patients discharged from the inpatient setting.

Health Happens Outside the Exam Room & Hospital

And many of these same sessions and more than a few of the exhibitors shared information, ideas and approaches aimed at addressing these three populations by focusing on social determinants of health. Quite a few speakers and panelists spoke of the need to extend health services beyond the walls of the treatment room and out into the local community.

As noted in the recent Industry Pulse Research Survey co-authored with HCEG sponsor Change Healthcare, payers are beginning to integrate community programs and resources into their medical practices.  Only 18.9% of responders said they were not currently integrating any social determinants of health, a dramatic change over the last few years.

Payment Innovation in Healthcare is Desperately Needed

Another oft-mentioned topic at the HLTH forum was value-based care and the need for payers and providers to come together on sharing not only upside risk but downside risk as well. While the rise of personalized medicine, targeted therapies, specialty pharmaceuticals and molecular diagnostics offer tremendous opportunity, payers are still growing their sea legs figuring out how to measure outcomes and associated value models – at the same time as providers and the healthcare supply-side are beginning to demonstrate outcome values in risk-based payment contracts.

What’s clear is that rapidly evolving medical technologies must be simultaneously supported by reasonable regulatory frameworks and payment model development. Hopefully, the federal government will serve as the vanguard for innovation in the area of reimbursement.

Engagement: The Most Un-Buzzworthy Word at HLTH?

In one session, the moderator quizzed the panel as to what industry buzzword they disliked most and ‘engagement’ was the clear winner (loser?) among panelists as the most over-used and unclear healthcare buzzword. The CEO of Maestro Health, Rob Butler suggested that people don’t want engagement with a medical condition but rather to be connected to their health system and support networks.

Amanda Natvidad of FitBit noted in her post titled “HLTH Recap: 6 Key Takeaways from The Future of Healthcare Event” that Kimon Angelides, founder and CEO of Vivante Health, suggested, “People with chronic conditions don’t want to be more engaged with their disease – they want to reduce the hassles and be more empowered… and technology can help in this journey.” 

This very idea that People Don’t Want to Be Engaged with their Medical Condition was offered by HCEG Executive Director Ferris Taylor in a recent webinar on the 2018 HCEG Top 10.

HCEG Members & Sponsors at the HLTH Future of Healthcare Forum

More than a few of our HCEG sponsor partners were at the HLTH event – speaking in sessions, as sponsors, participating in 1:1 and small group meetings and exhibiting.

Softheon was active in several ways with sponsoring the HACK/HLTH ‘hackathon’ where participants collaborated and created meaningful solutions in competition for over $80,000 in prizes. Eugene Sayan, Softheon’s CEO also presented ‘Convergence of Health and Non-Health Data’ along with Jeff Margolis, CEO of WellTok.

Not to stop with those two events, Softheon also joined Lyft to sponsor Wyclef Jean at the JEWEL Nightclub on Tuesday. Softheon also was one of the larger exhibitors at the HLTH Future of Healthcare forum. Check out pictures of HLTH’s After-Hours Activities here.

Change in Healthcare at the HLTH Future of Healthcare Forum

Change Healthcare’s President and CEO Neil de Crescenzo keynoted Tuesday’s General Session “The Patient Experience: Making it Easier for Healthcare Providers to Make it Easier” and shared some common-sense solutions to revolutionize patient experiences, utilizing healthcare data in ways which enable providers to orchestrate and improve patient interactions – all while delivering a seamless experience aimed at improving patient loyalty and new patient attraction.

Change Healthcare was also a major sponsor, giving the first 3,000 attendees a high quality hot/cold mug and having a dominant position in the Exhibit Hall.  Change HC also teamed up with Adobe and Microsoft to “Put the ‘Consumer’ in Healthcare Consumer Engagement.”  enable health systems to better engage with patients. The joint solution will use Change Healthcare’s Intelligent Healthcare Network, Adobe’s Experience Cloud, and Microsoft’s Azure offering to improve customers’ healthcare experience. You can learn more about this venture here.

CareCentrix CEO John P. Driscoll was a panelist along with David Muhlestein, Chief Research Officer at Leavitt Partners on a Tuesday session titled ‘Aligning Health Policy to Health Possibility.’ This session addressed the potential for technology to transform the health industry through more innovative – and perhaps disruptive – health policy. There were a few moments of ‘extreme interaction’ between the two panelists.

HealthEdge sponsored one of the few handfuls of ‘Meeting Pods’ at the HLTH event. These small group meeting spaces along the hallways seemed like a good idea and through focused effort, HealthEdge had it pod occupied to clients and prospects during the entire HLTH event.

Announcements at HLTH2018 – Large, Small & Mostly Meaningful

One of the interesting media related events at the HLTH event was the “Make an Announcement” opportunity for all HLTH attendees. All sponsors, exhibitors, speakers or otherwise were able to make an announcement about new products, venture funds being launched, collaborations and other ‘newsworthy events’ at a pre-arranged time in a dedicated media area. Some of the major announcements included:

Former CMS Administrator Andy Slavitt’s new venture firm, Town Hall focusing attention on businesses working to serve the underserved communities across the country. 

David T. Feinberg, M.D., CEO of Geisinger Health announced their commitment to anticipatory medicine and precision medicine initiatives by adding DNA sequencing to routine patient care. 

HCEG’s Executive Director Ferris Taylor also announced HCEG’s 30th Year Anniversary and the opening of registration for HCEG’s Annual Forum on September 12-14th in Minneapolis, MN.

Check out more announcements here.

Interesting Aspects of HLTH’s Future of Healthcare Forum

There were some interesting meeting and networking opportunities at of the HLTH Future of Healthcare event including:

Hosted Buyers Meetings – Rumor was that almost 1000 pre-arranged attendee-exhibitor buyer meetings took place over TBD days at the HLTH forum. https://hlth.co/hosted-buyer-program/

Funding Founders – 6 Minute, Double Opt-In VC ‘speed dating/networking session’ took place about 300 times early in the day for one hour. Based on the early morning start time and lively attendance, the Hosted Buyer and Funding Founders sessions seemed like worthwhile features of the HLTH forum.

Great Meal Service – The HLTH organizers offered a nice selection of good food, well-orchestrated for a conference of this size

Digital Content Delivery, Networking and Logistical Support at the HLTH2018 Forum

In a future post we’ll share some insight and opinion about some of the unique ways in which the HLTH Future of Healthcare Forum organizers differentiated their forum and provided extra value opportunities to attendees.

HLTH 2018 Association Day: Executive Leadership Roundtable – HCEG, CHI, IAIOP and WEDI

As noted above, HCEG was honored to join other associations in an Executive Leadership Roundtable (ELR) as part HLTH’s 2018 Association Day. The theme of the ELR was centered on leadership in healthcare innovation and complimented by author Dr. Sunnie Giles highlighting her just published book on “The New Science of Radical Innovation.” Look for a recap of the roundtable as part of HLTH’s Association Day in a following post.

Ongoing Press Coverage of the 2018 HLTH Future of Healthcare Forum

Given that it’s been a couple weeks since the HLTH Future of Healthcare forum has ended, you can imagine there are a number of other recaps like this one from The HealthCare Executive Group. Here are additional recaps of the HLTH Future of Forum currently available:

Looking back at HLTH 2018

Startup Health chief on investment strategies, getting out of healthcare’s bubble

What the HLTH?

At HLTH, David Feinberg, M.D. Shares Why Geisinger Is Investing in the Full Health of Its Communities

Are Federal Health Officials Fed Up with Providers’ Unwillingness to Take on Downside Risk?

At the HLTH Conference, Former CMMI Director Patrick Conway Looks Back, and Forward

At HLTH, a Candid Discussion of What the Federal Government Can and Should Do to Promote Healthcare Innovation

Digital Health Innovators are Setting their Sights on Medicaid—Can the Private Sector Improve Healthcare?

Walmart’s next healthcare move: Using data to identify bad doctors

Closing Out the First-Ever HLTH Meeting in Las Vegas

HLTH & Healthcare — My tweetstorm on the HLTH conference

HLTH The Future of Healthcare – Convening, Collaborating, and Curating – Or, Do We Really Need Another Conference?

HLTH Recap #1: Kicking It Off

HLTH Recap #2: Making It Real

HLTH Recap #3: Top Picks

Readers Write: HLTH 2018 Recap: A Transformation in Talking about Healthcare Transportation

HLTH Recap: 6 Key Takeaways from The Future of Healthcare Event

Live at HLTH, Trevor and Steve host a Unicorn Panel with Frank Williams, Anne Wojcicki and Jonathan Bush.

DIGITAL HEALTH BRIEFING: HLTH conference roundup

More Insight and Ideas on Events for Healthcare Executives

Check back soon for more on the 2018 HLTH Future of Healthcare Forum. We’ll provide a detailed recap of the Executive Leadership Roundtable event that took place on Wednesday, May 9th.

Before the month is out, the HealthCare Executive Group will be opening up registration for our Annual Forum taking place in Minneapolis, MN on September 12 – 14th.  We have a special event planned to celebrate our 30th year anniversary. If you’re a healthcare executive who can benefit from collaborating with your C-suite peers, consider becoming a HCEG member.

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