Healthcare Innovation & Transformation – Looking Back at 2019 & Forward Through 2020

By | Annual Forum, Conferences, Executive Leadership Roundtable, HCEG Top 10, Partner Events, The Industry Pulse, Webinar Series | No Comments

Last year was a very busy year for the HealthCare Executive Group (HCEG.) In addition to hosting our 31st Annual Forum in our birthplace of Boston, Massachusetts, HCEG hosted two Executive Leadership Roundtables,  presented the CIO & CTO Strategy Track at the 16th Annual World Health Care Congress, delivered seven webinars in conjunction with our sponsor partners, published 35 blog posts addressing challenges, issues, and opportunities facing healthcare leadership, and presented at several of our partner’s conferences and events.

Moreover, in 2019 HCEG became an Educational Partner with America’s Health Insurance Plans (AHIP) and a Collaboration Partner with the Health Information Management Systems Society (HIMSS.) For 2020, we have an equally insightful and interesting agenda of live, in-person and virtual events and content in store.

Looking Back at HCEG Events – Live, In-Person & Virtual Healthcare Innovation & Transformation

31st HCEG Annual Forum

Our 2019 Annual Forum marking our 31st annual event since HCEG was founded in 1988 took place in Boston, Massachusetts – the birthplace of the HealthCare Executive Group. Check out this page for the agenda, photos, and some proceedings from the forum.  You can also view video interviews of various speakers and attendees here.

RELATED: Healthcare Leaders Interviewed by Mabel Jong at HCEG’s 31st Annual Forum

Executive Leadership Roundtables & Special PresentationsHealthCare Executive Group. Executive Leadership Roundtables. ELR, Professional Networking & Relationships, In-Person, Live Events, Professional Development Opportunities for Healthcare Executives, and Resources, Research & News

HCEG presented two Executive Leadership Roundtable events in 2019: one at the HLTH Forum in Las Vegas and one at special ELR at our Annual Forum in Boston.

In addition, HCEG presented the CIO & CTO Strategy Track at the 16th Annual World Health Care Congress. This track consisted of six separate sessions over two days. See the recap of the WHCC event and the CIO & CTO Strategy track presented by HCEG here.

2020 HCEG Top 10 List & 10th Annual Industry Pulse Survey

The 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare industry leaders, innovators, and change-makers was created by participants of our 31st Annual Forum. This list was then used as the basis for the Industry Pulse research survey sponsored by HCEG and sponsor partner Change Healthcare.

Webinars & Blog Posts Advancing Healthcare Innovation & Transformation

One of the ways we share healthcare information, insight, & ideas is via our Webinar Series Events and blog posts. Our blog posts share insight, information and ideas on items in the HCEG Top 10 list, recaps of webinars and HCEG hosted events, and other information of interest to healthcare industry leaders,  innovators, and change-makers.

Check out this blog post for information, insight, & ideas presented in our webinars and blog posts in 2019.

Looking Forward to HCEG Events & Content in 2020

For 2020, the HealthCare Executive Group has a full schedule of live, in-person and virtual events and a full calendar of content throughout the year. In addition to releasing the results of the 10th Annual Industry Pulse research survey conducted in partnership with Change Healthcare next month, we’ll be creating the 2021 HCEG Top 10 list at our 32nd Annual Forum this coming September.

We’re also looking forward to our new Educational Partnership with America’s Health Insurance Plans (AHIP) and acceptance a Collaboration Partner with the Health Information Management Systems Society (HIMSS.)

32nd HCEG Annual Forum

Our 32nd Annual Forum will be held in Boston, MA on September 21-23, 2020. We’re planning our best forum ever and have some interesting speakers, special events and new information-sharing opportunities planned. Sign up here to receive Annual Forum updates and registration details.

 In addition to our Annual Forum, we’re planning to host several Executive Leadership Roundtables at major healthcare industry conferences: Healthcare Executives Address Industry Challenges, Issues, & Opportunities 2019 Annual Forum of the HealthCare Executive Group (HCEG). Ideas, 'Best Practices' and lessons learned. Intimate venue insight, ideas, and actionable information. 2020 HCEG Top 10 list.

DatesEvent
06/17 – 06/182020 AHIP Institute & Expo: Miami, FL
10/11 – 10/14HLTH Forum: Las Vegas, NV
TBDAHIP Consumer Experience & Digital Health Forum: Chicago, Il

HCEG Presentations at Partner Events

Like 2019, HCEG will be moderating and/or presenting at various conferences and events hosted by our partners. In 2020, we have planning for the following presentations underway:

DatesEventHCEG Participation
01/26 – 01/28AAPAN Forum: Amelia Island, FLPresenting
03/08 – 03/13HIMSS Conference & Exhibition: Orlando, FLHosting Leadership Breakfast Meeting
03/15 – 03/17RISE: Nashville, TNSupporting Sponsor Partners
03/23 – 03/26HPA Spring Leadership Forum: Dallas, TXSupporting Sponsor Partners
03/29 – 04/0117th Annual World Health Care Congress: Washington, DCModerating two sessions
05/04 – 05/07WEDI Spring Conference: La Jolla, CAPresenting
NovemberMassachusetts Association of Health Plans: Boston, MAPresenting
DecemberWEDI Winter Conference: Washington, DCPresenting

10th Annual Industry Pulse Survey

The results of the 10th Annual Industry Pulse survey will be released next month. This important industry survey is based on the 2020 HCEG Top 10 List and offers a deeper dive into the top challenges, issues, and opportunities facing healthcare leadership. Here’s last year’s Industry Pulse report.

To be sure to receive the results of this survey and to keep abreast of industry insight and best practices, become a subscriber to our eNewsletter.

Monthly Themes for HCEG Content in 2020

Every year, HCEG events – including live, in-person events and virtual events like webinars and blog posts – are driven by items on the current HCEG Top 10 list. In addition, HCEG hosts and presents a Webinar Series Event nearly every month on the 3rd Thursday of the month. And publishes blog posts on a bi-weekly basis. In addition to topics centered on specific events and HCEG Top 10 items, content created and curated by HCEG will be focused on the following themes in each month of 2020:

MonthTheme
January2019 Recap & 2020 Preview
February2020 HCEG Top 10 List
March2020 HIMSS Conference

10th Annual Industry Pulse Results

April2020 World Health Care Congress
May32nd HCEG Annual Forum Agenda
JuneAHIP Institute & Expo 2020
JulyHCEG Top 10 Mid-Year Review
August32nd HCEG Annual Forum
September2020 HLTH Forum
October2021 HCEG Top 10
November11th Annual Industry Pulse Survey Opens
December2020 HCEG End of Year Recap

Connect with Healthcare Industry Executives, Leaders, Innovators & Change-Makers

Stay connected healthcare industry leaders, innovators, and change-makers in 2020 by subscribing to our eNewsletter. And consider becoming a member of the HealthCare Executive Group.

Healthcare Information, Insight, & Ideas – 2019 Webinars & Blog Posts

By | Conferences, Executive Leadership Roundtable, Member Benefits, The Industry Pulse, Webinar Series | No Comments

The HealthCare Executive Group (HCEG) offers value to the healthcare industry aimed squarely at its health plan roots – and to forward-thinking, still emerging health systems and ‘value-based providers’ transitioning to ‘risk-bearing providers.’ One of the ways we share healthcare information, insight, & ideas is via our Webinar Series Events and blog posts.

Webinars for Healthcare Industry Executives, Leaders, Innovators & Change-Makers

In 2019, the HealthCare Executive Group hosted and presented the following webinars:

Social Determinants of Health: A Payer’s Strategic Advantage

Kim Ingram and Harry Merkin of HealthEdge joined healthcare industry veteran Constance Sjoquist to share examples of Social Determinants of Health (SDoH) in practice and provide guidance on how healthcare organizations can get started addressing and overcoming challenges organizations face with regards to SDoH. Watch the recording here.

We Can Stop Diseases, But Can We Stop The Fax?

Jeff Sponaugle, CTO of Surescripts was joined by associates Ashley Fifield and Melissa Warnke to review technologies that enhance prescribing and inform care decisions, to get patients the right prescription at the right cost, the first time. View the recording here and access the presentation deck here.

The Doctor Can’t See You Now: New Ways to Speed Up and Improve Provider On-Boarding

Appian, a leading vendor of low-code application development platforms, shared best practices and tools to automate and standardize provider onboarding while minimizing risk to the revenue cycle and operations. View the recording here and access the presentation deck here.

Using People, Process & Technology to Grow Your Business

Sal Gentile, CEO of Friday Health Plans, and Dannette Coleman of HealthEdge shared insight on the art and science of people, process and technology to successfully grow their respective health insurance businesses both from the ground up as well as within an established organization. View the recording here.

Solving the Rubik’s Cube of Payer Data

Mayur Yermaneni and Marina Brown of eQHealth Solutions discussed why it isn’t the volume of payer data that makes it so valuable – it’s the unique view that payer data offers into member/patient health. View the recording here.

The Pulse of the Healthcare Industry for 2019

HCEG Executive Director Ferris Taylor and David Gallegos of Change Healthcare reviewed the analysis of the latest Industry Pulse survey and offered insights into the thoughts and opinions of surveyed healthcare leaders exploring how healthcare leaders are preparing for the future. View the recording here and access the presentation deck here.

HCEG’s 2019 Top 10 List & 9th Annual Industry Pulse Report

HCEG’s Executive Director Ferris Taylor and Digital Strategist Steve Sisko share an overview of the 2019 HCEG Top 10 list and how the 9th Annual Industry Pulse Research Survey builds upon specific items of the HCEG Top 10 list. View the recording here.

Popular Blog Posts for Healthcare Industry Executives, Leaders, Innovators & Change-Makers

In 2019, the HealthCare Executive Group published 35 blogs posts that can be accessed here. The following are some of the more popular blog posts:

Recapping HCEG Hosted & Presented Events

Highlights of 2019 AHIP Consumer Experience & Digital Health Forum

How Technology Innovation Will Play a Critical Role in Prevention (of Accidents & Disease)

What Should Be Keeping Health Care Executives up at Night?

Insight & Observations from the 2019 AHIP Institute & Expo

Healthcare Executives Address Industry Challenges, Issues, & Opportunities in Boston on September 9th

A Conference for Healthcare Executives Unlike Any Other

Executives, Policymakers & Thought Leaders Address Healthcare Innovation and Disruption

Recapping 16th Annual World Health Care Congress & CIO/CTO Strategy Track

Insight from Champions of Health at 2019 HIMSS Global Conference & Exhibition

HealthCare Executive Group & Sponsor Partners at the 2019 HIMSS Conference

Recapping Healthcare Consumerism, Digital Health & What’s Happening w/ HealthCare Executive Group

Leaders Share Insight on Healthcare Consumerism & Digitally Enabled Organizations

What Should Be Keeping Health Care Executives up at Night?

Healthcare Leaders Interviewed by Mabel Jong at HCEG’s 31st Annual Forum

Highlights of 2019 AHIP Consumer Experience & Digital Health Forum

Recapping HCEG Webinar Series Events

The Art & Science of Aligning People, Process, & Technology to Grow Your Healthcare Organization

Insight on Solving the Rubik’s Cube of Payer Data

Using Low-Code Development Platforms to Boost Patient and Member Engagement

Recapping: Do You Have What It Takes to Pilot the Transformation of Healthcare?

Healthcare Executives Create Health’s Future at 2nd Annual HLTH Conference

Building Trust is Essential to Transforming the Healthcare System

HCEG Top 10-Related

2020 HCEG Top 10 List – Preliminary Insight & Overview of What’s to Come

How Healthcare Leaders Leverage the 2019 HCEG Top 10 List

Healthcare ‘Costs & Transparency’ and ‘Consumer Experience’ – Top of Mind for 2020 & Beyond

Other Blog Posts

How Technology Innovation Will Play a Critical Role in Prevention (of Accidents & Disease)

Healthcare Organizations Focus on Data & Analytics for Digital Transformation

Substance Use Crisis Challenge for Healthcare Champions

Networking, Collaboration, And Learning Opportunities for Healthcare Executives

Speeding Up and Improving Provider Onboarding Processes

Stay Connected in 2020 & Beyond

We extend a Special Thanks to HealthCare Executive Group’s 2019 Sponsor Partners for their support throughout the year. For more information, insight, and ideas on healthcare innovation and the transformation of healthcare, subscribe to our eNewsletter and consider becoming a member of the HealthCare Executive Group.

HCEG. What Should Be Keeping Health Care Executives up at Night? 2019 AHIP Consumer Experience & Digital Health Forum Dr. Esteban López, MD, MBA, Ian K. Gordon, Consumer Experience, Digital Health. Social Determinants of Health. SDOH. Health Plans.

Highlights of 2019 AHIP Consumer Experience & Digital Health Forum

By | AHIP, Conferences, Consumer Experience, HCEG Top 10, Social Determinants of Health | No Comments

Consumer Experience has been a high-ranking item on HCEG’s Top 10 list of challenges, issues, and opportunities facing healthcare leaders over the last decade.  And last week, 500+ healthcare industry professionals gathered in Chicago at the 2019 AHIP Consumer Experience & Digital Health Forum to present and discuss the importance of the healthcare consumer experience and various approaches to leveraging digital health platforms and tools to effect an improved consumer experience.

In this post, we’ll share some highlights from AHIP’s Consumer Experience & Digital Health Forum including:

Look forward to 2020 and more information and insight shared by healthcare industry leaders, innovators, and change-makers improving healthcare and health delivery.

What Should Be Keeping Health Care Executives up at Night?

As costs continue to rise, more financial responsibility is shifted to individuals, and non-traditional companies disrupt the traditional healthcare space, executives and industry leaders are under tremendous pressure to transform their organizations due to the challenge of providing coverage for healthcare services offering reasonable outcomes at a fair price.

Check out this blog post to learn more about the following topics addressed by three health industry leaders: Ian K. Gordon, Dr. Esteban Lopez, and Ferris Taylor:

• How challenges, issues, & opportunities have evolved over the last few years
• How they’re transforming and innovating their organizations
• What excites them about the future for health care
• How health plans help support health care consumer’s
• How socioeconomic status and social determinants of health impact health plans
• The role of health plans in addressing the social determinants of health and what work they’re doing
• What they’re doing right and what do they need to do better
• What them up at night with respect to the policy actions or industry trends

How Technology Innovation Will Play a Critical Role in Prevention

In the session titled “How Technology Innovation Will Play a Critical Role in Prevention” at last week’s 2019 AHIP Consumer Experience & Digital Health Forum in Chicago, a gaggle of industry leaders, innovators and change-makers shared their thoughts and ideas on the critical role new innovations in technology will play in preventing serious injuries among the fastest-growing demographic—aging Boomers.

Neel Mehta from Honor moderated a panel consisting of Bryan Adams of Best Buy Health, Dr. Ari Melmed, MD of Kaiser Permanente Colorado, Rajeev Ronanki from Anthem, and Faraz Shafiq of Cambia Health Solutions. The panel shared their take and experiences on the following:

• Latest innovations that can help keep older adults healthy and safe in their homes
• The impact technology might have on the social determinants of health
• How these technology innovations can result in better outcomes for well-being

Read this post for Highlights on How Technology Innovation Will Play a Critical Role in Prevention of Accidents and Disease

Creating Impactful Member Enrollment Correspondence

HCEG member Sheri Johnson, AVP of Member Enrollment and Billing joined fellow UCare AVP of Customer Service Julie Feirtag presented how their company utilized a cross-functional approach to update member enrollment-related correspondence to improve member engagement and experience, drive member action and support the customer service team.

See this sample of select slides on how Sheri and Julie orchestrated a team to define and employ simple language and standard templates to transform enrollment-related letters into actionable, easy-to-understand correspondence. And check out a few of the specific processes used, steps taken, changes made, and outcomes achieved they shared in their session.

Connect with Healthcare Industry Executives, Leaders, Innovators & Change-Makers

We’ll be sharing more from last week’s AHIP CDF in the coming weeks. For more information, insight, and ideas on healthcare innovation and the transformation of healthcare, subscribe to our eNewsletter and consider becoming a member of the HealthCare Executive Group.

Prevention. How Technology Innovation Will Play a Critical Role in Prevention. 2019 AHIP Consumer Experience & Digital Health Forum. Neel Mehta. Honor. Bryan Adams. Best Buy Health. Dr. Ari Melmed, MD. Kaiser Permanente Colorado. Rajeev Ronanki. Anthem. Faraz Shafiq. Cambia Health Solutions. social determinants of health. SDOH

How Technology Innovation Will Play a Critical Role in Prevention (of Accidents & Disease)

By | AHIP, Conferences, Consumer Experience, Population Health, Social Determinants of Health | One Comment

In the session titled “How Technology Innovation Will Play a Critical Role in Prevention” at last week’s 2019 AHIP Consumer Experience & Digital Health Forum in Chicago, a gaggle of industry leaders, innovators and change-makers shared their thoughts and ideas on the critical role new innovations in technology will play in prevention (of accidents & disease) among the fastest-growing demographic—aging Boomers joining original Medicare and Medicare Advantage programs at the rate of 10,000 new beneficiaries a day.

Neel Mehta from Honor moderated a panel consisting of Bryan Adams of Best Buy Health, Dr. Ari Melmed, MD of Kaiser Permanente Colorado, Rajeev Ronanki from Anthem, and Faraz Shafiq of Cambia Health Solutions. The panel shared their take and experiences on the following:

  • Latest innovations that can help keep older adults healthy and safe in their homes
  • The impact technology might have on the social determinants of health
  • How these technology innovations can result in better outcomes for well-being

The remainder of this post shares a few highlights from the session. Access all recordings mentioned in this blog post here.

Highlights on How Technology Innovation Will Play a Critical Role in Prevention

The following are some of the questions that moderator Neel Mehta presented to the panel and some panelist responses to those questions. You can listen to the entire recording – admittedly not of the best quality but still enlightening – here. Specific starting and ending points in the recording are noted below and link to the audio recordings.

Q1: How do health plans support caregivers? (02:24 – 04:30)

Fariz Shafiq: On average, caregivers provide 32 hours a week of unpaid caregiving, essentially a full-time, unpaid job imposing a financial and emotional impact on the caregiver. As a health plan, we recognize that caregiving is an extremely important service. Fariz shared how his organization equips caregivers best:

  • Help with scheduling appointments and checking the efficiency of patient schedules
  • Reconciling medications
  • Help with understanding and paying bills

Rajeev Ronacki: Keeping on top of local resources is a real challenge. We provide members and patients digital apps and help identify and connect members and patients with community-based orgs that can assist them. And we provide an online marketplace where members and patients can also self-serve.

Tech and Touch Must Be Balanced for Innovative Prevention of Accidents & Disease

Q2: The elderly caregiver population, whether it’s home care, provider or family member, are difficult to reach and engage with, regardless of whether they are tech-savvy or not. What are some of the ways you reach this population? (06:45-08:47)

Prevention. How Technology Innovation Will Play a Critical Role in Prevention. 2019 AHIP Consumer Experience & Digital Health Forum. Tech vs. Touch. Wearables. Telehealth. Social determinants of health. SDOH

Bryan Adams: Everything starts with balancing the tech vs. touch concept. We want to leverage technology into the home and surround that with robust services. This will ultimately move the needle not only for the healthcare consumer but also for the healthcare system as a whole.

We have ‘healthcare caring centers’ staffed by people encouraged and trained to have a high level of empathy interaction. Mostly telephonic relationships that establish and nurture a tech vs. touch relationship with the senior.

Q3: One of the things that is appealing to tech innovation in healthcare is Artificial Intelligence. What do you think in your perspective as a provider is the role of the healthcare provider in respect to AI? (08:53-12:53)

Dr. Ari Melmed: It’s a new time for providers and physicians. The role of the provider is to partner with the patient and to address their concerns. To get them the right answers. The amount of information available to everyone online is overwhelming. Staying up to date as a physician nowadays only takes 21 hours a day.

Faraz Shafiq: Computers are helping doctors getting better at diagnoses. Healthcare is so complex and the volume of information so great and often so nuanced that AI-powered assistance is needed.  (10:42-12:09)

RELATED: How Cambia Health Solutions is Leveraging Artificial Intelligence in Healthcare Space

Using Technology & Data to Understand Social Determinants of Health

Q4: I have found that on the medical side there’s a mountain of data. And on the social side there’s a huge and growing amount of data. How can technology support the understanding of how social and community health factors influence outcomes? (13:10 – 15:00)Prevention. How Technology Innovation Will Play a Critical Role in Prevention. 2019 AHIP Consumer Experience & Digital Health Forum. Tech vs. Touch. Wearables. Telehealth. Social determinants of health. SDOH

Rajeev Ronacki: I think the question is what do we do about it? How do we react to it? How do we make it more democratized?

Listen to more of Rajeev’s response here.

Q5: What are some of the challenges in integrating data, making it uniform, and making it ‘analyzable?’ (15:33-19:18)

Rajeev Ronacki: Roughly 80% of the work we need to do on any AI initiative is data prep: obtaining the data, looking at the quality of data, cleansing and integrating it, creating standards for uniformity. There’s nothing secret about it.

Listen to other responses to this question here.

Brick & Mortar Bring Human Interaction and Touch to Accident & Disease Prevention

Prevention. How Technology Innovation Will Play a Critical Role in Prevention. 2019 AHIP Consumer Experience & Digital Health Forum. Tech vs. Touch. Wearables. Telehealth. Social determinants of health. SDOH. Brick and Mortar

Q6: What unique value do brick and mortar companies bring to healthcare? (20:20 – 23:20)

Bryan Adams: Brick and mortar locations enable the touch component of the critical need to balance technology and human touch/interaction mentioned before. This is particularly important for the senior population.

Being entrenched in the neighborhood and being involved with community care initiatives helps us to better understand and capture social determinants of health unique to that area and then take that information and make it actionable. At our company, we’re giving thought on how to leverage our Geek Squad (20,000 people) and over 1200 retail outlets to engage with health plan members and to advance preventive care.

Q7: If telehealth has not yet reached into the home it is gaining a footprint in places like Best Buy, Walmart, and Walgreens. Are you seeing brick and mortar playing a part in expanding the reach of telehealth? (23:40 – 25:20)

Dr. Ari Melmed: Yes. And there are different ways of thinking about telehealth like onsite work clinics which are playing an important role, schools are developing innovative programs, remote clinics are interfacing with centralized, specialized services.

Q8: How has the Medicare market shifted in trying to support senior’s health?  (25:24 – 28:50)

Rajeev Ronacki: Increasingly there’s a consumer preference to do things in the home – particularly in the transition to and from the hospital.

Using TV’s and sensors and voice-assistance to deliver the care that’s needed. I would venture to say that 60-70% of the care that doesn’t need active intervention can be provided in the home. The question is how to deliver it in a way that makes sense.

Bryan Adams: Medicare Advantage as a whole has become a hub of innovation and we’re excited about SSBCI and opening up the ability to address social determinants. (27:31 – 28:38)

Can Technology Address 50% of Preventive Health Measures?

Q9: As Rajeev mentioned, with the right technology 60-70% of the care that doesn’t need active intervention can be provided in the home. What will it take to get to widespread adoption of the minimum technology infrastructure needed to address 50% of preventive medicine? (28:50 – 32:13)

Rajeev Ronacki: Some sort of super simple, USB-type device that’s widely adopted by consumers. Installation and implementation need to be simplified and cost-effective.

Prevention. Preventive Medicine. Primary Care. Care Coordination. SSBCI. Medicare Advantage. How Technology Innovation Will Play a Critical Role in Prevention. 2019 AHIP Consumer Experience & Digital Health Forum. Tech vs. Touch. Wearables. Telehealth. Social determinants of health. SDOH. Brick and Mortar

Listen here from more on how technology in the home may address 50% of preventative medicine.

Q10: Are there any examples of technologies that are starting to scratch the surface of being pretty easy to use? (33:35 – 38:50)

Rajeev Ronacki: Wireless sensors and other devices are becoming increasingly sophisticated and easy to use.

Bryan Adams: Passive devices that operate in the background and do not require the member/patient to do anything special or change any behavior. Devices that measure ADL’s and allow the member/patient to keep living their life without any special attention.

Dr. Ari Melmed: Devices that provide feedback on a real-time basis to drive behavior change. Tools to extract information from medical records and help the physician more quickly understand salient aspects of the patient.

Connect with Healthcare Industry Executives, Leaders, Innovators & Change-Makers

For more information, insight, and ideas on healthcare innovation and the transformation of healthcare, subscribe to our eNewsletter and consider becoming a member of the HealthCare Executive Group.

What Should Be Keeping Health Care Executives up at Night?

By | AHIP, Conferences, Population Health, Social Determinants of Health | One Comment

As costs continue to rise, more financial responsibility is shifted to individuals, and non-traditional companies disrupt the traditional healthcare space, executives and industry leaders are under tremendous pressure to transform their organizations due to the challenge of providing coverage for healthcare services offering reasonable outcomes at a fair price.

At last week’s 2019 AHIP Consumer Experience & Digital Health Forum in Chicago, HCEG’s Executive Director Ferris joined Dr. Esteban López, MD, MBA, Chief Medical Officer at BCBS of Texas and Ian K. Gordon, HCEG’s Board Treasurer and Former SVP of Health Insurance Operations at Regence Blue Cross BlueShield.

These three health industry leaders shared their insight on the following:HCEG. What Should Be Keeping Health Care Executives up at Night? 2019 AHIP Consumer Experience & Digital Health Forum Dr. Esteban López, MD, MBA, Ian K. Gordon, Consumer Experience, Digital Health. Social Determinants of Health. SDOH. Health Plans.

  • How challenges, issues, & opportunities have evolved over the last few years
  • How they’re transforming and innovating their organizations
  • How health plans help support health care consumer’s
  • How socioeconomic status and social determinants of health impact health plans
  • The role of health plans in addressing the social determinants of health and what work they’re doing
  • What they’re doing right and what do they need to do better
  • What them up at night with respect to the policy actions or industry trends
  • What excites them about the future for health care

The remainder of this post shares a few highlights from the session. Access all recordings mentioned in this blog post here.

Costs & Transparency, Consumer Experience, & Holistic Individual Health  Top 2020 HCEG List

Costs & Transparency, Consumer Experience, and Delivery System Transformation – the key themes of the AHIP-Consumer Experience & Digital Health Forum – also ranked as the top three items on the 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare leadership. In addition, ‘Holistic Individual Health’ is ranked as #6.HCEG. What Should Be Keeping Health Care Executives up at Night? 2019 AHIP Consumer Experience & Digital Health Forum Dr. Esteban López, MD, MBA, Ian K. Gordon, Consumer Experience, Costs & Transparency. Holisitic Individual Health. Digital Health. Social Determinants of Health. SDOH. Health Plans.

Dr. Esteban Lopez Shares What Keeps Him Up at Night (05:53 – 09:17)

Ferris Taylor kicked off the session by asking Dr. Lopez “What keeps you up at night?”

The value that payers bring – is not networks or care management services – although those are important. Their true value is data and analytics. How do we consume data and use that data to derive value for our members so they can stay healthier? How do we use that data to engage with our providers to deliver value-based healthcare?

Over the last several years, providers and payers have become more efficient. At the same time, members have not become worse off but they’re also not becoming better. But there’s still opportunity.

Health plans need to ask:

  • How do we use the data we have in a meaningful way?
  • How do we couple other readily available data with open-source consumer information and other types of information we have about our members so we can predict outcomes, predict disease, and find the channels where we can best engage our members
  • How we can find the channels where members/patients can best be engaged?

New Generations Demand New Levels of Engagement & Value

External disruptors are out there, and they know how to engage healthcare industry incumbents. People want the Amazon Experience and right now, healthcare is NOT like the Amazon Experience. Especially as we look at Millennials, Generation Z and other generations of Digital Natives, we know that they will not stand for the experiences they are having today in healthcare.

Ian Gordon Starts with a Slightly Different Tack (09:30 – 13:18)

The health system itself and health care payers specifically have spent a large portion of their existence contemplating their own value buttons. We look at things very much from an inside-out perspective. And that’s been very useful until we’ve come into the age of consumerism. At this time, we need to continue, which we’ve started that migration, to look at things from the ‘outside in.’

We talk about the power of members. The power of consumers. As opposed to people. We don’t own them. They own themselves. The more information we have, the more we can create models and services and products that meet the needs of PEOPLE!

Health plans talk about social determinants of health. I like to think about ‘Social Determinants of Health’ as ‘Social Determinants of Individual Happiness’ – of which health is a component.

Focusing on Point Solutions Health Plans Want vs. Overall Holistic Health

Ian related a scenario highlighting how many health plans are not properly focusing on holistic health of the individual.  Some highlights include:

Health plans give members things they want to address to drive down medical loss ratio; as opposed to the broader aspect of overall happiness of which health is a component. We give members program’s and tell them to lose weight and do more activities. And then we wonder why they don’t succeed. And the reason they don’t succeed is because they ate too much.

We need to look people more holistically at individuals, focus more on their individual needs, find out what is our role, data, access to healthcare, the digital transformation needed to create that personalized service are all the key things, I think, that are necessary.

Healthcare is complex and it’s hard to learn but so are a lot of other things. And given the right amount of time, the other organizations (disruptors) will encroach upon the health plan. So, health plans must focus on the holistic component of individuals. What makes them happy and improves their lives. And we need to figure out how to do that with data and become an expert at that. Or partner with others who can do that. And we need to stop trying to compete on the commodity-based components of our business.

Listen to Ian’s entire scenario here (11:11 – 13:18)

Barriers to Improved Health – A Broader Definition of Social Determinants of Health

After both Dr. Lopez and Ian Gordon shared some of their insight and ideas on social determinants of health, Ferris Taylor noted that social determinants of health can also be considered as Barriers to Improved Health. Dr. Lopez shared his insight as a physician in the Emergency Room of a hospital serving a low-income area.

Listen to Dr. Lopez’s ideas on how providers, doctors, nurses, payers, and others can help address barriers to improved health: 13:30 – 17:40

And Ian’s follow on to Dr. Lopez’s ideas based on Ian’s experience with Habitat for Humanity: 17:41 – 19:38

More on What Should Be Keeping Health Care Executives up at Night

For more on what’s been shared above by Dr. Esteban Lopez and Ian Gordon, listen to this audio recording of the “What Should Be Keeping Health Care Executives up at Night?” session from last week’s AHIP Consumer Experience & Digital Health Forum.

Connect with Healthcare Industry Executives, Leaders, Innovators & Change-Makers

For more information, insight, and ideas on healthcare innovation and the transformation of healthcare, subscribe to our eNewsletter and consider becoming a member of the HealthCare Executive Group.

2019 AHIP Consumer Experience & Digital Health Forum. Healthcare Consumer Experience. 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives in 2020. health plans, health systems, providers. Healthcare Predictions & Trends for 2020. HCEG. HealthCare Executive Group.

Healthcare ‘Costs & Transparency’ and ‘Consumer Experience’ – Top of Mind for 2020 & Beyond

By | AHIP, Conferences, Consumer Experience | No Comments

‘Costs & Transparency’ and ‘Consumer Experience’ are ranked in the two top spots on the 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives in 2020. These two areas of focus for health plans, health systems, and providers – risk-bearing or otherwise – are also frequently referenced on the various lists of ‘Healthcare Predictions & Trends for 2020.’

Rising Costs & Increasing Patient Responsibility for Payment Drive Focus

In a presentation at this week’s 2019 WEDI Winter Conference, Dan Mendelson Founder of Avalere shared some eye-opening facts and statistics that underscore why “Cost & Transparency” is ranked as the top issue facing HCEG member organizations.

  • 84% of consumers believe drug prices are unreasonable
  • 2019 AHIP Consumer Experience & Digital Health Forum. Costs & Transparency. 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives in 2020. health plans, health systems, providers. Healthcare Predictions & Trends for 2020. HCEG. HealthCare Executive Group.40% of Americans have saved enough to cover a $1,000 emergency
  • 57% of employees are offered a high deductible plan
  • $13K Average employee health benefit cost
  • Affordability is #1 issue for Democrats (45%) & Republicans (30%)

Higher premiums, higher deductibles, increasing co-insurance, and surprise medical billing are four trends that really took off about a decade ago and show no signs of slowing down. See more presentations from the 2019 WEDI Winter Conference here.

Strategies to Improve Transparency and Lower Costs

This time of year all the experts, thought leaders and prognosticators are making their predictions about 2020 and beyond. And Cost, Transparency, and Consumer Experience are frequently referenced items on those lists. The following are some of the more detailed predictions, strategies, and tactics to address the growth of medical and pharmaceutical costs and improve transparency and access.

  • Simplify explanation of benefits communications and simplify terminology
  • Provide members and patients with data that is understandable and usable in a secure and private manner
  • Making data available for review by independent 3rd parties
  • Merge clinical, financial, and operational data with CRM insights to enable greater transparency and enhance customer experience
  • Deploy and support ‘Local Market Relationship Liaisons
  • Develop a culture of transparency to more openly share information on the following:
    • Medical and pharmaceutical pricing
    • Payments and incentives offered to physicians for prescribing drugs
    • Results of clinical trials

All of the above demands the convergence of digital health technology with human needs and wants in a trust-based, member/patient-centered model supporting and balancing person-to-person engagement.

RELATED: “People Hate Shopping for Health Insurance”

Consumer Experience: Balancing Person-to-Person Engagement with Technology

Over the past five years, Consumer Experience has ranked in the #2 spot on HCEG’s Top 10 list four times. HCEG defines Consumer Experience as “Understanding, addressing and assuring that all consumer interactions and outcomes are easy, convenient, timely, streamlined, and cohesive so that health fits naturally into the ‘life flow’ of every individual’s, family’s and community’s daily activities.

As with ‘Costs & Transparency,” many of the lists of predictions and trends for 2020 and beyond include Consumer Experience as a prominently ranked item. The following are some ideas, strategies, and tactics healthcare organizations may consider to improve the healthcare consumer experience:2019 AHIP Consumer Experience & Digital Health Forum. Healthcare Consumer Experience. 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives in 2020. health plans, health systems, providers. Healthcare Predictions & Trends for 2020. HCEG. HealthCare Executive Group.

  • Offer personalized mobile apps to leverage user-centric relevant notifications
  • Utilize blockchain technology to create a transparent and tamper-proof ledger of all member/patient transactions
  • Invest in member enrollment and patient recruitment programs
  • Service members and patients where they are outside the four walls of your office, hospital or practice
  • Chatbots for self-service and scaling member/patient interactions
  • Virtual reality providing an immersive experience for members and patients. A virtual tour of a health facility, demonstrating an example procedure and helping patients cope with pain are some examples

RELATED: Did CMS Just Declare 2021 ‘The Year of the Consumer?’

Offering a personal experience when it comes to healthcare is vital and today’s healthcare organizations must focus on utilizing digital health technologies to enhance and advance the experience of the healthcare consumer. Given the entry and disruption from non-traditional players like Amazon who’ve set the standard for consumer expectations, not doing so will surely result in extinction.

More on Costs, Transparency, and Healthcare Consumer Experience

Next week HCEG members and select sponsor partners will be presenting at the 2019 AHIP Consumer Experience & Digital Health Forum in Chicago. HCEG Executive Director Ferris Taylor and Ian Gordon, Former Sr VP & COO 2019 AHIP Consumer Experience & Digital Health Forum. Costs & Transparency. Healthcare Consumer Experience. 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives in 2020. health plans, health systems, providers. Healthcare Predictions & Trends for 2020. HCEG. HealthCare Executive Group.of Regence, will be presenting What Should Be Keeping Health Care Executives up at Night? They’ll share more ideas, strategies, and tactics healthcare organizations can use to improve the healthcare consumer experience. Learn more here.

HCEG member Sheri Johnson, AVP of Member Enrollment and Billing at UCare will present Creating Impactful Member Enrollment Correspondence on December 10th at 3:15 pm. Learn more here.

And Mark Nathan, CEO & Founder of HCEG sponsor partner Zipari, Inc. will present Revolutionizing Consumer Experience With a Single Platform Built for Health Insurance on December 10th at 4:10 pm. Learn more here.

Join senior healthcare leaders and line-of-business executives and leave Chicago with guidance for managing the implications that reducing costs, improving transparency, and enhancing consumer experience portends for your IT investment priorities and implementation strategies.

Recapping: Do You Have What It Takes to Pilot the Transformation of Healthcare?

By | Conferences, Executive Leadership Forum, HCEG Top 10 | No Comments

The HealthCare Executive Group (HCEG) was honored to co-host a special Executive Leadership Roundtable  October 30th at the 2nd Annual HLTH “Create Health’s Future” Conference.  HCEG partnered with the International Association of Innovation Professionals (IAOIP), the Center for Healthcare Innovation (CHI), the Workgroup for Electronic Data Interchange (WEDI) and Dr. Sunnie Giles for the Boardroom-style event. The title of the roundtable was Flying the Plane While Building the Plane: Do You Have What It Takes to Pilot the Transformation of Healthcare?

Over a period of 3 hours, Charles Stellar, CEO of WEDI, moderated a panel of innovation and healthcare thought leaders as each shared their respective insight

Special thanks to our sponsor partner Appian for hosting this Executive Leadership Roundtable!

Insight into Importance of Trust to Pilot the Transformation of Healthcare

Moderator Charles Stellar introduced each panelist and asked them to present their insight and ideas on healthcare innovation. These initial presentations were then followed by a Q & A period that consumed the majority of the three-hour-long roundtable event. Some of the highlights of this extended period of interaction between panelists and ELR participants are presented below.

View the entire video of the Executive Leadership Roundtable here. Thanks to HLTH for providing this recording.

Lynn Hanessian – Trust in Healthcare is Low and Declining

Lynn Hanessian began her introductory presentation by stating that “If I had a nickel for every time somebody said trust in the HLTH conference, I would be able to pay for my healthcare coverage for about a month.” Indeed trust was mentioned many, many times at the HLTH conference. As a healthcare leader with 19 years of experience focusing on the importance of trust to improve healthcare outcomes and lower costs, Lynn was eminently qualified to speak to the importance and impact of trust as a precursor to true innovation.

Lynn proceeded to present a few slides to let people know what the status of trust in health care systems around the world and emphasized that the story of trust in health care is very different here in the United States than it is anywhere else around the globe. Some highlights of Lynn’s opening comments include:

  • Compared to other industry sectors, those of us who work in and with health care companies don’t trust our industry any more than those folks that are outside the healthcare industry
  • In 2019, trust in hospitals and clinics in the US plummeted by an unprecedented 7% compared to data tracked over the last 5 years – during a time when every other sub-sector of the healthcare industry went up
  • Survey shows people blame hospitals and clinics the most for the cost of health care
  • People who define themselves as Democrats vs. Republicans have very different views on healthcare and underscore that a one-size-fits-all approach to addressing healthcare – such as Medicare For all – will simply not work.HealthCare Executive Group. HCEG. Transformation of Healthcare. Innovation. Trust. Patient Engagement. HLTH. Leadership. Changing Mindset vs Behaviors. Collaboration

Start by Championing Healthcare Trust, Innovation, and Change at Home

Additionally, Lynn urged healthcare leaders to start making a move to improve healthcare by telling their stories at home. If your employees don’t understand how that hospital bill got the way it was or how you set your drug prices or the solutions that you’re implementing or the new technologies that are going to change the patient experience, then they can’t be your champion and you haven’t done your job.

You can view Lynn’s slides here and more from the 2019 Edelman Trust Barometer here.

RELATED: Building Trust is Essential to Transforming the Healthcare System

Dr. Sunnie Giles – Command and Control Leadership is Anathema to Innovation

Dr. Giles shared how businesses have the operating environment, leadership, basis of competition, and structure have evolved from Medieval-Feudal times through the Industrial Revolution to the modern-day Digital Revolution. Sunnie shared how the focus on maximizing operating efficiency that evolved during the Industrial Revolution brought initiatives such as Six Sigma, ERP, Balanced Scorecards and things like that.

Sunnie went on to share that, while a command and control leadership environment characterizing the Industry Revolution – and still very common in today’s business environment – focuses on producing success through operating efficiencies. She presented how that environment does not allow or support the different, varying opinions, human connections and emotional intelligence that are basic requirements that effect true innovation.HealthCare Executive Group. HCEG. HLTH ELR. Innovation. leadership, Medieval-Feudal. Industrial Revolution. Digital Revolution. Six Sigma, ERP, Balanced Scorecards

Everything is viewed as a resource including capital land, equipment, raw materials, and even people. Over the decades, legal departments have been trying to systematically remove any elements of emotion in the workplace. Emotions are messy, unpredictable and represent a legal liability. As a result, much of today’s business environment has become very sterile and devoid of human connection. Businesses have profit-maximizing and human connection minimizing machines.

View Dr. Sunnie Giles slides here.

Dr. Jason Woo, MD – Importance of Changing Mindset vs Behaviors

Dr. Woo shared his insight into how when healthcare leaders try to innovate and change things that their innovation initiatives tend to focus on changing behaviors but don’t often address mindsets and culture.  Too much focus on changing the behavior results in behaviors such as get clinicians to order certain tests, adopt certain procedures, and change certain relationships. Leaders tend to bring in new training, new strategies, and new consultants to try to get people to behave differently. Innovation programs disrupt people by attempting to force behavior changes without addressing cultural aspects and changing people’s mindset.

RELATED: Take a Mindset Assessment

By adding layers and layers of demands for behavior change, time and resources are wasted because people resist change when culture does not encourage and support mindset change. Dr. Woo encouraged participants to think about the people their innovation initiatives are disrupting and asked participants how many times they’ve folks gone through process improvement changes.

Nearly all hands from the 70+ participants in the rooms were raised.

When Planting the Seed of Innovation – Tend to the Soil:  The People

HealthCare Executive Group. HCEG. Transformation of Healthcare. Innovation. Trust. Patient Engagement. HLTH. Leadership. Changing Mindset vs Behaviors. Collaboration

Jason posited questions about innovation: What’s the right seed to plant to grow innovation? What’s the right technology? What’s the right tool than I need to use to fix this problem?

Dr. Woo shared that if we plant the right seed, we’ll get better outcomes. But the challenge is that while we may plant a seed that’s the best genetically modified seed ever and it may grow. It may produce something less than optimal if leaders don’t cultivate and attend to the soil it’s planted in and will probably not grow as well.

Leaders need to focus on the developing mindsets of the people impacted by the innovation seed planted.

View Dr. Woo’s slides here.

Dr. DeLeys Brandman – Demonopolizing & Amplifying Best-Practice Care

Dr. Brandman shared an overview of Project ECHO® (Extension for Community Healthcare Outcomes) – a movement to demonopolize knowledge and amplify the capacity to provide best-practice care for underserved people all over the world. Originally developed to provide innovative treatment for hepatitis C, Project Echo is has expanded across diseases and specialties, across urban and rural locales, across different types of delivery services, and even across the globe.

At its core, Project Echo is about moving information rather than people. Implicit, explicit, and tacit knowledge is shared in actionable chunks rapidly to those best positioned to utilize the information. Essentially echoing an agile approach to knowledge transfer.

View Dr. Brandman’s slides here and see this page for more information about Project ECHO

Open Discussion About Trust & Innovation – Questions & Collaboration with ELR Participants

One of the hallmarks of HCEG’s roundtable events is open and intimate interaction between panelists and participants. And the ELR at the 2019 HLTH Conference was no exception. The following are some of these questions and panelist responses. We’re providing an audio reply to these questions to minimize the length of this post.

Ensuring Trust with Patients is Key to Transformation of Healthcare

What are some of the more impressive means in each of your experiences for patient empowerment, and tools, and innovation?

Listen to the response from Dr. Brandman, MD here

One of the things that we’ve seen is the rise in maternal death rates within the United States. How do you see a change in culture and using innovation to help curb maternal death rates within the United States while also ensuring trust with your patients? – Alexa Cushman, Sr. Industry Marketing Manager at Appian

Listen to the response from Dr. Woo, MD here

Listen to the second response on this question from Lynn Hannesian here

Collaborating in a Many-to-Many Model

Can you give some examples of techniques that you’ve seen in changing the culture in the many-to-many model along the lines of authority and responsibilities? I see us falling short there partly as an industry as we collaborate amongst each other and we talk about innovation in collaboration together. Whose authoritative and/or who’s responsible for each of the variable components?

Listen to the response from Dr. Giles here

Connect with Each Other and The HealthCare Executive Group

All in all, the Executive Leadership Roundtable at HLTH was an informative and engaging event allowing participants ample opportunity to interact with panelists and each other on the challenges, issues, and opportunities for innovation in healthcare. Given that the roundtable was the afternoon of the last day of the 4-day HLTH forum, all participants and presenters considered it a great success!

HCEG appreciates the collaboration with Dr. Brandman, Dr. Woo, Dr. Giles, and Lynn Hanessian and extends a special thanks to Charles Stellar of WEDI for moderating the panel. And, again, we want to thank our sponsor partner Appian for helping make this event possible.

If you enjoyed the 2019 HLTH “Create Health’s Future” Conference and would like to participate in a greatly scaled-down yet equally valuable version of this gathering of healthcare leaders, consider being part of the HealthCare Executive Group’s 2020 Annual Forum taking place in Boston. MA on September 21– 23, 2020.  Moreover, if you’re a healthcare executive who can benefit from entending your network and collaborating with your C-suite peers, consider becoming a HCEG member.

In the meantime, be sure to follow us on Twitter, Connect with us on LinkedIn and subscribe to our eNewsletter.

See also Healthcare Executives Create Health’s Future at 2nd Annual HLTH Conference

HCEG. HealthCare Executive Group. Executive Leadership Roundtable. Women of Impact. Parity. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and government

Healthcare Executives Create Health’s Future at 2nd Annual HLTH Conference

By | AHIP, Conferences, Executive Leadership Roundtable, HLTH, Partner Events, Social Determinants of Health | No Comments

The 2nd Annual 2019 HLTH Conference – billed as the event to “Create Health’s Future” – took place in Las Vegas last week. In true Las Vegas fashion, the HLTH organizers created an event that was brighter, shinier, informative and certainly more entertaining than last year’s inaugural HLTH event. Unlike some conferences that lean toward specific sub-groups of attendees – like health plans, providers, and investors – the HLTH conference offers something for all of healthcare’s constituents. Over 6000 attendees, speakers, and others representing healthcare providers, payers, life sciences, investors, and government – converged on the MGM Grand hotel to share their insight, ideas, and opinions about creating healthcare’s future.

As Aaron Strout of W2O Group shared in a recent post sharing his takeaways on the HLTH conference: “it feels a little like if SXSW, ASCO and HIMSS decided to have a baby.

Something For Everyone at 2019 HLTH Conference

As is the case with most healthcare conferences nowadays, sessions at HLTH were organized into tracks whose content varied each day. Over the four-day long HLTH conference, a total of 19 different track themes were presented. Like last year’s HLTH event, organizers assigned all sessions in each track to the same room location; making it easy to navigate between tracks and sessions. Also similar to last year, there were a few crowded sessions and some rather sparsely populated sessions. An interesting addition to this year’s sessions was the closed captioning displayed on a large screen in front of the presenters.

HCEG. HealthCare Executive Group. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and government

Based on a review of the HLTH conference agenda and some of the early recaps shared by other attendees and media, a few common threads dominated the HLTH event:

Cost & Transparency Needed to Create Health’s Future

Given the unabated rise in costs, it was no surprise that greater financial transparency was a dominant theme in HLTH keynotes and sessions. Many of the sessions at the HLTH event addressed the importance of providing cost-effective services and products to three groups of people:

  • People with multiple chronic conditions – particularly diabetes, hypertension, hyperlipidemia, asthma, and depression.
  • Patients who drive a large percentage of total health care costs
  • Patients discharged from the inpatient setting

Social Determinants of Health – aka ‘Barriers to Health’

As has been quite popular over the past 5-6 years, quite a few speakers and panelists spoke of the need to extend health services beyond the walls of the treatment room and out into the local community.

Not surprisingly, Uber and Lyft – and a number of companies seeking to sit between these non-emergency medical transportation giants – had a significant presence in the sessions and the exhibit hall. Several sessions mentioned other non-medical services that Medicare Advantage and some other plans are offering members – like personal emergency response systems, home safety assessments and modifications, home environmental services like pest control and air conditioning.

HCEG. HealthCare Executive Group. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and government

Voice Technology Will Be Huge – Just Add Trust to Create Health’s Future

The ‘Voice First’ approach to improving customer and patient experience in the healthcare industry was shared by presenters in the Voice.HLTH track. And voice technology was observed as a key aspect of the product and service offerings from more than a handful of HLTH exhibitors.

It should be no surprise to anyone reading this that ‘Building Trust is Essential to Transforming the Healthcare System.’ This sentence was shared over and over and over again in many of the sessions. And the HealthCare Executive Group did its part in promoting this all-important quality that the healthcare industry needs more of.

In the “Unlocking Voice Tech’s Power” session on Tuesday, October 29th, Dr. Rasu Shrestha, MD, MBA of Atrium Health, shared the following in regard to consumer adoption of voice technology:

“Think about trust as perhaps the most valuable currency that exists in healthcare and trust is really difficult to build and to nurture and grow but it’s really easy to break” – Dr. Rasu Shrestha, MD

Read more about how ‘Building Trust is Essential to Transforming the Healthcare System’ in this recent HCEG post.

RELATED: Challenges In Conversational AI And What We Can Do To Prevent Them

Non-Traditional Innovators & Return to Bricks and Mortar

It was clear from all the sessions and exhibitors that healthcare is witnessing an insurgence of non-medical providers and a resurgence of traditional, physical locations where health care is delivered:

HCEG. HealthCare Executive Group. Executive Leadership Roundtable. Appian. Low-Code Platform. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and government

Larry Merlo of CVS Health shared how CVS is opening up 1400 “Health Hubs” and that traditional and non-traditional ‘providers’ serving health plan members and healthcare patients need to ‘consider all the activities before and after a patient is in a physician’s office.’

Marcus Osborne of Walmart then went on to echo Merlo’s point by sharing a virtual tour of Walmart’s new Health Center concept where primary care services, diagnostic tests, mental health services, dental, optical, hearing, fitness, and other community health benefits are offered. And then a ‘health navigator’ walks the healthcare recipient through Walmart’s store where they can obtain many of the products they need.

In addition to the above, executives from Google, Facebook, Twitter, Microsoft, Oracle, Samsung, and Apple also shared their insights.

Thinking Outside the Hospital Room to Create Health’s Future

Similar to the return of bricks and mortar service care settings previously mentioned, many of the keynotes, conference sessions and products/services offered by exhibiting vendors at the HLTH conference addressed the growing movement to provide more healthcare in the home. Many of the vendors aspiring to enter this space between traditional hospital places of service and the patient’s home are focusing on coordinating services between established large companies and individual health plan members and patients.

In addition to a focus on coordinating non-medical services and addressing determinants of health impact outcomes and costs, the challenges, issues, and opportunities for providing home-based and telehealth services were the dominant themes.

RELATED: Reflections from HCEG: 3 Challenges for healthcare executives to focus on in 2020

Realizing Impact of Women in HealthcareHCEG. HealthCare Executive Group. Executive Leadership Roundtable. Women of Impact. Parity. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and government

More than a few HLTH sessions spoke to the need for increased focus on collaborating, integrating, and developing products and services that put individuals – specifically females – and their health needs at the center of improved outcomes and lower costs. With women making the clear majority of healthcare’s buying and usage decisions, it’s no surprise that “gender parity’ was a general theme. Some ways that parity for women in healthcare was advanced at the event include:

RELATED: Women As The Heartbeat Of Healthcare

Interesting Aspects of HLTH’s Conference

One aspect of the HLTH conference that sets it apart from most all other healthcare conferences – at least those with multiple 1000’s of attendees – is the meals provided by HLTH. Serving a varied, hot meal to 5000+ people is no trivial matter and HLTH did a remarkable job in that regard. Some other interesting ‘accompaniments’ to the HLTH conference – apparently intended to create a relaxing and energizing atmosphere included:

  • Dark hallway illuminated with neon signage – to transition attendees from the shiny, glittery hotel-casino to the shiny, glittering HLTH venue
  • Mimosa’s in the registration line – to calm those early morning nerves and get attendees in the mood for networking
  • Musical jazz quartet at lunch – pleasant sounds from a quartet of young women
  • Patio Lounge – a great place to get fresh air and network with fellow attendees
  • Coffee, tea, and water all day long – to save time waiting in lines and keep the dry desert air at bay
  • The Bumbys – a very entertaining couple of people who silently and humorously judge your appearance
  • Docents to guide your way – ever-present individuals to help you find your way and answer your question

Executive Leadership Roundtable – HCEG, CHI, IAIOP and WEDI

Like last year, HCEG partnered with the Center for Healthcare Innovation (CHI), the International Association of Innovation Professionals (IAOIP),HCEG. HealthCare Executive Group. Executive Leadership Roundtable. Appian. Low-Code Platform. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and government and the Workgroup Electronic Data Interchange (WEDI) to present a special three-hour-long roundtable event.

In an effort to Create Health’s Future, HCEG co-hosted a special HCEG Executive Leadership Roundtable at the HLTH conference. We partnered with the Center for Healthcare Innovation (CHI), International Association of Innovation Professionals (IAOIP), Workgroup for Electronic Data Interchange (WEDI) and special guests, Dr. Jason Woo, MD, MPH, FACOG, Dr. DeLeys Brandman, MD, and Dr. Sunnie Giles to present a three-hour roundtable on the last day of the forum. See “Flying the Plane While Building a Plane: Do you have what it takes to pilot the transformation of healthcare?” for a recap of that special roundtable event.

This event, titled ‘Flying the Plane While Building the Plane: Do You Have What It Takes to Pilot the Transformation of Healthcare?’ offered the opportunity for session attendees to discuss the following:

  • How the digital revolution makes leadership, transformation and innovation more challenging, especially for healthcare organizations transitioning to a consumer-centric focus
  • Identifying hidden barriers that keeps leaders from creating a workplace culture that supports long-term success and leading-edge technologies
  • Personal success factors (expertise, knowledge, technical skills) that distort your ability to see problems clearly and truthfully
  • Approaches to adopting the values required for digital transformation while recognizing the value of legacy businesses
  • Ideas on addressing the public’s declining trust in US health care systems

Seventy people attended this session hosted by our sponsor partner Appian. For more info on this roundtable, see this post.

Other Recaps of the 2019 HLTH Conference

Over the past week, several other healthcare thought leaders and industry participants have shared their insight on the HLTH event.

Journalists Help Create Health’s Future – Power Press Party

Dennis Dailey, the publisher of mHealthTimes, held the 4th annual Power Press Party at the 2nd Annual HLTH Conference. The Power Press Party showcased the latest, brightest and very best of healthcare journalism from national healthcare reporters, influential trade journalists, industry publishers, editors, social media ambassadors, and analysts. And great food and drink were served to all!

PowerPressParty. Power Press Party. HCEG. HealthCare Executive Group. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and governmentPowerPressParty. Power Press Party. HCEG. HealthCare Executive Group. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and governmentPowerPressParty. Power Press Party. HCEG. HealthCare Executive Group. 2nd Annual 2019 HLTH Conference. Create Health’s Future. Innovation. Digital Health. HIMSS, SXSW, providers, payers, life sciences, investment, and government

If you’re a journalist, industry analyst/reporter or vendor of healthcare-related products and services, check out the Power Press Party website and contact Dennis for more information on his upcoming Power Press Party events. You can also follow Mobile Health Times on Twitter too!

More Insight and Ideas for Healthcare Executives to Create Health’s Future

HCEG invites healthcare leaders from across the nation to participate in the 10th Annual Industry Pulse research survey. Please consider sharing your insight, experiences, and opinion to help define the issues facing healthcare. Your insight will help to reveal how the industry is responding in today’s uncertain environment. Learn more about this survey and share your insight here.

Also, be sure to follow us on Twitter, connect with us on LinkedIn and subscribe to our eNewsletter. And if you’re a healthcare executive who wants to benefit from collaborating with C-suite peers on the challenges, issues, and opportunities you and your organization face, consider becoming a member of the HealthCare Executive Group!

Healthcare leaders. Healthcare Executive Group. HCEG Annual Forum. Venture Capitalists. High-Risk, Poly-Chronic Patients. Data & Analytics. Innovation. Transportation. Medicaid & Medicare Beneficiaries.

Healthcare Leaders Interviewed by Mabel Jong at HCEG’s 31st Annual Forum

By | Annual Forum, Conferences | No Comments

The 2019 Annual Forum of the HealthCare Executive Group (HCEG) took place on September 9th through the 11th at the Commonwealth Hotel in Boston, MA. In this 31st forum, healthcare leaders and other champions of healthcare system transformation had the opportunity to share their insight, ideas and information on key healthcare topics. Current investment trends, new business models needed to accommodate an increasingly consumer-focused marketplace, the imperative to decrease administrative costs, healthcare’s huge cost control problem, and other current challenges, issues, and opportunities of today’s uncertain healthcare environment were key themes.

Mabel Jong, principle at MJC Communications, LLC and professional on-camera interviewer, panel moderator and award-winning journalist with over two decades of experience specializing in healthcare and business news production interviewed a dozen healthcare leaders participating in HCEG’s Annual Forum. This blog post presents a number of these interviews.

For more information on HCEG’s 2019 Annual Forum including forum content, speaker presentations, and video interviews with forum speakers and attendees, visit this page.

Where Venture Capitalists are Focusing Their Healthcare Investments

Leadership, Healthcare, Digitalhealth, venture capital, health plans, corporate venture capital, HealthCare Executive Group, HCEG Annual Forum

Ricardo Johnson, Senior Director – Healthworx, at CareFirst BCBS – shares insight on healthcare innovation and the types of investments corporate venture capital groups and private equity firms are making in health plans and risk-bearing payer/provider partnerships. Ricardo provides an overview of what he sees as key areas of focus for investment and where more investment is needed.

Differentiating Business Models to Serve High-Risk, Poly-Chronic Patients

Leadership, Healthcare, Digitalhealth, healthit, Self-Management , Lifestyle Choices, Medication Adherence, Transportation, Chronic Care, Medicare, HealthCare Executive Group

Ian Laird, National VP of Growth of DaVita Health Solutions, shares insight on value-based care, the unique needs of small patient populations that represent 40 to 50% of the total cost of care for a typical medical practice and the need for modern medical practices to accommodate differentiated business models.

Healthcare Innovation and the Importance of ‘Getting Out of Our Own Way’

Leadership, Healthcare, Digitalhealth, innovation, digital transformation, HealthCare Executive Group, HCEG Annual Forum

Dr. Jason Woo, MD, Founder of Learning Core Leadership Through Service, shares insight on the various mindsets that help or hinder healthcare executives as they transform their organizations. Dr. Woo notes that positive growth in healthcare has lagged that of most other industries and that healthcare still has the same problems now as it did 30 years ago.

RELATED: Healthcare Leaders Share Insight in Boston on September 9th

Healthcare leaders. Healthcare Executive Group. HCEG Annual Forum. Venture Capitalists. High-Risk, Poly-Chronic Patients. Data & Analytics. Innovation. Transportation. Medicaid & Medicare Beneficiaries.

Importance of Data & Analytics as Foundational Capabilities in Today’s Healthcare Organization

Leadership, Healthcare, Analytics, Big Data, Health Plans, Machine Learning, AI, HealthCare Executive Group, HCEG Annual Forum

Sara Stevens, VP of Healthcare Economics & Analytics Ops at Capital District Physicians’ Health Plan, shares her insight on the foundational nature of ‘Data & Analytics” – ranked #1 on the 2019 HCEG Top 10 list – in the highly regulated healthcare industry.

Taking Administrative Costs Out of the Healthcare Ecosystem

Leadership, Healthcare, HealthCare Executive Group, HCEG Annual Forum, Hospitals, Health Plans, Mergers, Administration

David Querusio, CTO of Harvard Pilgrim Health Care shares insight on how recent hospital and provider group mergers may be taking administrative costs out of the system, the importance of developing and providing a ‘platform’, and strategic innovations taking place in the healthcare value chain on both the payer and provider side.

Healthcare’s Huge Cost Control Problem

Leadership, Healthcare, HealthCare Executive Group, HCEG Annual Forum, Transparency, Hospital, Provider, Health Plans, Healthcare Costs, HCCI,

Niall Brennan of the Health Care Cost Institute (HCCI)  conveyed insight into HCCI’s cutting-edge research to help people understand why healthcare spending is the way it is, the geographic variation in how healthcare money gets spent nationally, and how the ongoing consolidation of healthcare markets can result in less competition and less flexibility for negotiations between providers, payers and employer groups.

Extracting Waste in Healthcare: An Imperative for Today’s Healthcare Leaders
Leadership, Healthcare, HealthCare Executive Group, HCEG Annual Forum, Transparency, Hospital, Provider, Health Plans, Healthcare Costs, HCCI, Lean Process, Robotic Process Automation,

Bruce Jones, CIO of Excellus BCBS, shares his take on the need for healthcare leaders to look at every single process and figure out what the waste is in those processes and the need to take out that waste with new technologies like robotics process automation and artificial intelligence. Bruce also talks about the need for the healthcare industry to adopt more quality processes like Lean Six Sigma.

Remaining Focused in Disrupted Healthcare Environment

Leadership, Healthcare, HealthCare Executive Group, HCEG Annual Forum, Transparency, Hospital, Provider, Health Plans, Healthcare Costs, HCCI, Lean Process, Robotic Process Automation,

Mariya Filipova, VP Innovation at Anthem, relates how to remain focused while dealing with all of the changes rapidly transforming healthcare. And how creative collaborations between formerly competitive organizations are coming together to improve outcomes and reduce costs. Mariaya also shares insight on the process of managing patient consent and provider credentialing as examples.

Transportation as a Key Benefit for Medicaid & Medicare BeneficiariesLeadership, Healthcare, social determinants of health, sdoh, Transportation, NEMT, Chronic Care, Medicare, Medicaid, HealthCare Executive Group

Megan Callahan, VP Healthcare at Lyft, shares her take on Lyft’s experience providing non-emergency medical transportation to Medicaid and Medicare beneficiaries; how NEMT saves time and improves outcomes but also increases independence and happiness of those who utilize this increasingly common non-medical benefit.

Healthcare leaders. Healthcare Executive Group. HCEG Annual Forum. Venture Capitalists. High-Risk, Poly-Chronic Patients. Data & Analytics. Innovation. Transportation. Medicaid & Medicare Beneficiaries.RELATED: A Conference for Healthcare Executives Unlike Any Other

Impressions of HealthCare Executive Group’s 31st Annual Forum

HCEG. HealthCare Executive Group. Digital Health. Innovation. HCEG

Sheri Johnson, AVP of Member Enrollment & Billing at UCare, an independent, non-profit health plan providing coverage and services across Minnesota and western Wisconsin on the importance of always striving to ensure the best member and patient experience, leveraging readily available member/patient data, and being open to creating or entering partnerships with others whose mission is complimentary toward improving healthcare outcomes and lower costs while sustaining longevity.

The HealthCare Executive Group and Its Evolution Over the Years

Leadership, Healthcare, Digitalhealth, venture capital, health plans, corporate venture capital, HealthCare Executive Group, HCEG Annual Forum

Richard Lungen, Managing Member of Leverage Health and HCEG board member shares his take on what makes the HealthCare Executive Group and its long-running annual forum different than other healthcare conferences, how it’s participants have changed over the years to include not only health plans but health systems, various types of providers, investors and other diverse organization.

Healthcare Leaders Leverage the HealthCare Executive Group

In addition to our Annual Forum, the HealthCare Executive Group offers periodic Executive Leadership Roundtables, live presentations, webinars, regular blog posts, and other original and curated content to support the information and networking needs of today’s healthcare leaders. Our next events include the following:

Executive Leadership Roundtable at 2019 HLTH Forum

On Wednesday, October 30th, 2019 at 12:00PM to 3:00PM ET, the HealthCare Executive Group , in collaboration with the Center for Healthcare Innovation (CHI), International Association of Innovation Professionals (IAOIP), and Workgroup Electronic Data Interchange (WEDI) will present “Flying the Plane While Building the Plane: Do You Have What It Takes to Pilot the Transformation of Healthcare?

Learn more about and register for this free event – with lunch included – today!

Healthcare leaders. Executive Leadership Roundtable. HLTH2019. Healthcare Executive Group. HCEG Annual Forum. Venture Capitalists. Innovation. Annual Forum. Webinars

HCEG’s Executive Leadership Roundtable at 2018 HLTH Forum

Session at 2019 AHIP Consumer Experience & Digital Health Forum

HCEG will be presenting a session at the upcoming AHIP Consumer Experience & Digital Health Forum in Chicago on December 10-11, 2019, at the Swissotel. The session titled “Outlook 2020: Top 10 Challenges, Issues, and Opportunities as Identified by Healthcare Executives” will expound on the 2020 HCEG Top 10 and related information shared by participants of HCEG’s recent 2019 Annual Forum.

Subscribe to our eNewsletter for additional information on these events and other information of potential value to healthcare executives and thought leaders.

Healthcare Executives Address Industry Challenges, Issues, & Opportunities 2019 Annual Forum of the HealthCare Executive Group (HCEG). Ideas, 'Best Practices' and lessons learned. Intimate venue insight, ideas, and actionable information. 2020 HCEG Top 10 list.

A Conference for Healthcare Executives Unlike Any Other

By | Annual Forum, Conferences, HCEG Top 10 | No Comments

Over the 30+ years that the HealthCare Executive Group (HCEG) was created to support healthcare executives, many of the popular conferences, forums, and events attended by healthcare industry participants have grown and morphed into spectacles hard to imagine back in the late 80’s.

  • Crowds numbering in the 1000’s and 10’s of 1000’s are packed into mammoth venues.
  • 100’s of sessions – sometimes spread over 15 to 20 ‘tracks’ – cover nearly every topic under the sun.
  • Big-name keynote speakers are touted as ready to share insight to transform lives, inspire action and grow companies.
  • Super-star speakers receive top billing and surely a huge portion of the increasingly costly registration fees – but often fall short and disappoint.
  • Over the top vendor exhibits staffed with dozens of salespeople vie for attendees attention.
  • Box lunches, if you’re lucky. Or standing in line for a sandwich from a kiosk.

In short, many of today’s healthcare conferences provide too much of the wrong stuff and not enough of the good stuff. And the Annual Forum presented by the HealthCare Executive Group is specifically designed and developed to provide what other healthcare conference events don’t.

Healthcare Executives Address Industry Challenges, Issues, & Opportunities 2019 Annual Forum of the HealthCare Executive Group (HCEG). Ideas, 'Best Practices' and lessons learned. Intimate venue insight, ideas, and actionable information. 2020 HCEG Top 10 list.Healthcare Executives Address Industry Challenges, Issues, & Opportunities 2019 Annual Forum of the HealthCare Executive Group (HCEG). Ideas, 'Best Practices' and lessons learned. Intimate venue insight, ideas, and actionable information. 2020 HCEG Top 10 list.

Timely Topics Presented in a Cohesive Fashion for Healthcare Executives

The keynotes and sessions at HCEG’s Annual Forum’s are presented and moderated by executives and others actively working in the healthcare industry. Executives that recognize the value of collaborating with like-minded individuals to solve challenges, deal with similar issues, and leverage opportunities together. Accordingly, session themes and topics are based on the current challenges, issues, and opportunities identified by health plan, health system, and healthcare providers – not the exhibitors and others aiming to sell products and services.

For a sample of the type of information presented at HCEG’s Annual Forums, see this recent post: Healthcare Executives Address Industry Challenges, Issues, & Opportunities in Boston. You can also check out the agenda and program guide from last years Annual Forum.

Healthcare Industry Leaders Addressing Today’s Challenges vs. Coin-Operated Speakers

Speakers at our annual forum are well-established, well-known leaders currently working in the healthcare industry. They won’t be selling anything except great insight on the challenges, issues, and opportunities facing today’s healthcare leadership. In today’s uncertain and increasingly volatile healthcare industry it’s critical to get unbiased insight.

    • Some of the Speakers at HealthCare Executive Group’s 2018 and 2017 Annual Forums:
      • David Shulkin, former Secretary of the Veterans Administration and Chief Innovation Officer of Sanford Health
      • Karen DeSalvo, Assistant Secretary for Health at U.S. Department of Health and Human Services
      • Andy Slavitt, former Acting CMS Administrator and current leader of Townhall Ventures
      • Craig E. Samitt, MD, MBA, President & CEO of BCBS of Minnesota
      • Brandon Cady, President & CEO of Anthem/AIM Specialty Health
      • Kyle Rolfing, Co-Founder & President of Bright Health
      • Tony Miller, Co-Founder & CEO of Bind on Demand Health
      • Donato Tramuto, CEO at Tivity Health
      • Dan Buettner, National Geographic Fellow, NY Times Best Selling Author

Intimate, Manageable Environment Supporting Quality Information ExchangeHealthCare Executive Group HCEG Annual Forum

Unlike many conferences, HCEG’s Annual Forum takes place in a venue selected for maximizing attendees comfort, access, and interaction. Seating arrangements, ingress, and egress are thoughtfully laid out in an intimate and accessible manner. Crowded and impersonal are two words NOT associated with HCEG’s Annual Forum’s.

Healthcare Leaders vs. Every Other Role Under the Sun

HCEG limits participation in its Annual Forum to healthcare executives and leadership serving health plans, health systems, and provider organizations. The majority of attendees reside in the C-suite and all registrations are screened. Media, vendors of any sort, and ‘all-comers’ willing to pay the registration fee are not allowed.

Sales Free Environment vs. Vendor Exhibits & Booth Barkers

You won’t find any vendor exhibits and salespeople at HCEG’s Annual Forum. And while some HCEG sponsor partners may participate in the forum, they do so in a passive, consultative fashion. Sales pitches and vendor marketing materials are not allowed.

Exceptional Food & Drink vs. Box Lunches & Waiting in Line for Coffee

Great content and insightful speakers alone do not make a conference worthwhile. Accordingly, HCEG places a lot of thought and effort into providing breakfast, lunch, dinner, and refreshments throughout the day. Exceptional food and drink combined with a comfortable environment go a long way in supporting the exchange of information and ideas

RELATED: Recapping the 2018 Annual Forum of the HealthCare Executive Group

Networking Events at 2019 HealthCare Executive Group Annual Forum

All of the above aspects of HCEG’s Annual Forum are intended to support new introductions and grow existing relationships between forum attendees. Keynotes from industry leaders help set the context. Then informative sessions help flesh out – and flush out – the challenges, issues, and opportunities, facing healthcare executives. And informal, entertaining – yet structured – opportunities to interact are provided.

For this year’s forum, participants will enjoy two unique events:

Red Sox vs. Yankees Baseball Game at Fenway Park

Forum attendees are invited to a private reception on the Coca-Cola Field Deck at Fenway Park – widely known as some of the Best Seats for Partying and Socializing at Fenway Park.  Immediately following this private networking reception, all Annual Forum attendees will enjoy the Red Sox vs. Yankees Game.

Note: This special networking event is located directly across the street from the annual forum venue and is included with 2019 Annual Forum registration at no additional cost on a first-come, first-served basis.

IBM Watson Experience Center

Another unique event at this year’s annual forum is small group tours of the IBM Watson Experience Center. The tour includes an open discussion of technology applications in healthcare. Transportation to and from the forum venue and the IBM Watson Experience Center will be provided.

RELATED: See pictures, program guide and more from last year’s 2018 Annual Forum 

Join Other Healthcare Leaders in Boston on September 9th

Come join other healthcare executives and industry leaders in Boston on September 9th-11th and be a part of a manageable, information-packed event. In addition to the keynotes, sessions, Top 10 ranking, and special networking events noted above, we’ve got some additional sessions and uncommon healthcare conference surprises in store.  Contact Juliana Ruiz if you have any questions.

Healthcare Executives Address Industry Challenges, Issues, & Opportunities2019 Annual Forum of the HealthCare Executive Group (HCEG). Ideas, 'Best Practices' and lessons learned. Intimate venue insight, ideas, and actionable information. 2020 HCEG Top 10 list.

RELATED: Announcing Individual Membership in HealthCare Executive Group