‘Costs & Transparency’ and ‘Consumer Experience’ are ranked in the two top spots on the 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives in 2020. These two areas of focus for health plans, health systems, and providers – risk-bearing or otherwise – are also frequently referenced on the various lists of ‘Healthcare Predictions & Trends for 2020.’
Rising Costs & Increasing Patient Responsibility for Payment Drive Focus
In a presentation at this week’s 2019 WEDI Winter Conference, Dan Mendelson Founder of Avalere shared some eye-opening facts and statistics that underscore why “Cost & Transparency” is ranked as the top issue facing HCEG member organizations.
84% of consumers believe drug prices are unreasonable
40% of Americans have saved enough to cover a $1,000 emergency
57% of employees are offered a high deductible plan
$13K Average employee health benefit cost
Affordability is #1 issue for Democrats (45%) & Republicans (30%)
Higher premiums, higher deductibles, increasing co-insurance, and surprise medical billing are four trends that really took off about a decade ago and show no signs of slowing down. See more presentations from the 2019 WEDI Winter Conference here.
Strategies to Improve Transparency and Lower Costs
This time of year all the experts, thought leaders and prognosticators are making their predictions about 2020 and beyond. And Cost, Transparency, and Consumer Experience are frequently referenced items on those lists. The following are some of the more detailed predictions, strategies, and tactics to address the growth of medical and pharmaceutical costs and improve transparency and access.
Simplify explanation of benefits communications and simplify terminology
Provide members and patients with data that is understandable and usable in a secure and private manner
Making data available for review by independent 3rd parties
Merge clinical, financial, and operational data with CRM insights to enable greater transparency and enhance customer experience
Deploy and support ‘Local Market Relationship Liaisons
Develop a culture of transparency to more openly share information on the following:
Medical and pharmaceutical pricing
Payments and incentives offered to physicians for prescribing drugs
Results of clinical trials
All of the above demands the convergence of digital health technology with human needs and wants in a trust-based, member/patient-centered model supporting and balancing person-to-person engagement.
Consumer Experience: Balancing Person-to-Person Engagement with Technology
Over the past five years, Consumer Experience has ranked in the #2 spot on HCEG’s Top 10 list four times. HCEG defines Consumer Experience as “Understanding, addressing and assuring that all consumer interactions and outcomes are easy, convenient, timely, streamlined, and cohesive so that health fits naturally into the ‘life flow’ of every individual’s, family’s and community’s daily activities.”
As with ‘Costs & Transparency,” many of the lists of predictions and trends for 2020 and beyond include Consumer Experience as a prominently ranked item. The following are some ideas, strategies, and tactics healthcare organizations may consider to improve the healthcare consumer experience:
Offer personalized mobile apps to leverage user-centric relevant notifications
Utilize blockchain technology to create a transparent and tamper-proof ledger of all member/patient transactions
Invest in member enrollment and patient recruitment programs
Service members and patients where they are outside the four walls of your office, hospital or practice
Chatbots for self-service and scaling member/patient interactions
Virtual reality providing an immersive experience for members and patients. A virtual tour of a health facility, demonstrating an example procedure and helping patients cope with pain are some examples
Offering a personal experience when it comes to healthcare is vital and today’s healthcare organizations must focus on utilizing digital health technologies to enhance and advance the experience of the healthcare consumer. Given the entry and disruption from non-traditional players like Amazon who’ve set the standard for consumer expectations, not doing so will surely result in extinction.
More on Costs, Transparency, and Healthcare Consumer Experience
Next week HCEG members and select sponsor partners will be presenting at the 2019 AHIP Consumer Experience & Digital Health Forum in Chicago. HCEG Executive Director Ferris Taylor and Ian Gordon, Former Sr VP & COO of Regence, will be presenting What Should Be Keeping Health Care Executives up at Night? They’ll share more ideas, strategies, and tactics healthcare organizations can use to improve the healthcare consumer experience. Learn more here.
HCEG member Sheri Johnson, AVP of Member Enrollment and Billing at UCare will present Creating Impactful Member Enrollment Correspondence on December 10th at 3:15 pm. Learn more here.
And Mark Nathan, CEO & Founder of HCEG sponsor partner Zipari, Inc. will present Revolutionizing Consumer Experience With a Single Platform Built for Health Insurance on December 10th at 4:10 pm. Learn more here.
Join senior healthcare leaders and line-of-business executives and leave Chicago with guidance for managing the implications that reducing costs, improving transparency, and enhancing consumer experience portends for your IT investment priorities and implementation strategies.
The 2nd Annual 2019 HLTH Conference – billed as the event to “Create Health’s Future” – took place in Las Vegas last week. In true Las Vegas fashion, the HLTH organizers created an event that was brighter, shinier, informative and certainly more entertaining than last year’s inaugural HLTH event. Unlike some conferences that lean toward specific sub-groups of attendees – like health plans, providers, and investors – the HLTH conference offers something for all of healthcare’s constituents. Over 6000 attendees, speakers, and others representing healthcare providers, payers, life sciences, investors, and government – converged on the MGM Grand hotel to share their insight, ideas, and opinions about creating healthcare’s future.
As is the case with most healthcare conferences nowadays, sessions at HLTH were organized into tracks whose content varied each day. Over the four-day long HLTH conference, a total of 19 different track themes were presented. Like last year’s HLTH event, organizers assigned all sessions in each track to the same room location; making it easy to navigate between tracks and sessions. Also similar to last year, there were a few crowded sessions and some rather sparsely populated sessions. An interesting addition to this year’s sessions was the closed captioning displayed on a large screen in front of the presenters.
Based on a review of the HLTH conference agenda and some of the early recaps shared by other attendees and media, a few common threads dominated the HLTH event:
Cost & Transparency Needed to Create Health’s Future
Given the unabated rise in costs, it was no surprise that greater financial transparency was a dominant theme in HLTH keynotes and sessions. Many of the sessions at the HLTH event addressed the importance of providing cost-effective services and products to three groups of people:
People with multiple chronic conditions – particularly diabetes, hypertension, hyperlipidemia, asthma, and depression.
Patients who drive a large percentage of total health care costs
Patients discharged from the inpatient setting
Social Determinants of Health – aka ‘Barriers to Health’
As has been quite popular over the past 5-6 years, quite a few speakers and panelists spoke of the need to extend health services beyond the walls of the treatment room and out into the local community.
Not surprisingly, Uber and Lyft – and a number of companies seeking to sit between these non-emergency medical transportation giants – had a significant presence in the sessions and the exhibit hall. Several sessions mentioned other non-medical services that Medicare Advantage and some other plans are offering members – like personal emergency response systems, home safety assessments and modifications, home environmental services like pest control and air conditioning.
Voice Technology Will Be Huge – Just Add Trust to Create Health’s Future
The ‘Voice First’ approach to improving customer and patient experience in the healthcare industry was shared by presenters in the Voice.HLTHtrack. And voice technology was observed as a key aspect of the product and service offerings from more than a handful of HLTH exhibitors.
It should be no surprise to anyone reading this that ‘Building Trust is Essential to Transforming the Healthcare System.’ This sentence was shared over and over and over again in many of the sessions. And the HealthCare Executive Group did its part in promoting this all-important quality that the healthcare industry needs more of.
In the “Unlocking Voice Tech’s Power” session on Tuesday, October 29th, Dr. Rasu Shrestha, MD, MBA of Atrium Health, shared the following in regard to consumer adoption of voice technology:
“Think about trust as perhaps the most valuable currency that exists in healthcare and trust is really difficult to build and to nurture and grow but it’s really easy to break” – Dr. Rasu Shrestha, MD
Read more about how ‘Building Trust is Essential to Transforming the Healthcare System’ in this recent HCEG post.
Non-Traditional Innovators & Return to Bricks and Mortar
It was clear from all the sessions and exhibitors that healthcare is witnessing an insurgence of non-medical providers and a resurgence of traditional, physical locations where health care is delivered:
Larry Merlo of CVS Health shared how CVS is opening up 1400 “Health Hubs” and that traditional and non-traditional ‘providers’ serving health plan members and healthcare patients need to ‘consider all the activities before and after a patient is in a physician’s office.’
Marcus Osborneof Walmartthen went on to echo Merlo’s point by sharing a virtual tour of Walmart’s new Health Center conceptwhere primary care services, diagnostic tests, mental health services, dental, optical, hearing, fitness, and other community health benefits are offered. And then a ‘health navigator’ walks the healthcare recipient through Walmart’s store where they can obtain many of the products they need.
In addition to the above, executives from Google, Facebook, Twitter, Microsoft, Oracle, Samsung, and Apple also shared their insights.
Thinking Outside the Hospital Room to Create Health’s Future
Similar to the return of bricks and mortar service care settings previously mentioned, many of the keynotes, conference sessions and products/services offered by exhibiting vendors at the HLTH conference addressed the growing movement to provide more healthcare in the home. Many of the vendors aspiring to enter this space between traditional hospital places of service and the patient’s home are focusing on coordinating services between established large companies and individual health plan members and patients.
In addition to a focus on coordinating non-medical services and addressing determinants of health impact outcomes and costs, the challenges, issues, and opportunities for providing home-based and telehealth services were the dominant themes.
More than a few HLTH sessionsspoke to the need for increased focus on collaborating, integrating, and developing products and services that put individuals – specifically females – and their health needs at the center of improved outcomes and lower costs. With women making the clear majority of healthcare’s buying and usage decisions, it’s no surprise that “gender parity’ was a general theme. Some ways that parity for women in healthcare was advanced at the event include:
One aspect of the HLTH conference that sets it apart from most all other healthcare conferences – at least those with multiple 1000’s of attendees – is the meals provided by HLTH. Serving a varied, hot meal to 5000+ people is no trivial matter and HLTH did a remarkable job in that regard. Some other interesting ‘accompaniments’ to the HLTH conference – apparently intended to create a relaxing and energizing atmosphere included:
Dark hallway illuminated with neon signage – to transition attendees from the shiny, glittery hotel-casino to the shiny, glittering HLTH venue
Mimosa’s in the registration line – to calm those early morning nerves and get attendees in the mood for networking
Musical jazz quartet at lunch – pleasant sounds from a quartet of young women
Patio Lounge – a great place to get fresh air and network with fellow attendees
Coffee, tea, and water all day long – to save time waiting in lines and keep the dry desert air at bay
The Bumbys– a very entertaining couple of people who silently and humorously judge your appearance
Docents to guide your way – ever-present individuals to help you find your way and answer your question
Executive Leadership Roundtable – HCEG, CHI, IAIOP and WEDI
Like last year, HCEG partnered with the Center for Healthcare Innovation (CHI), the International Association of Innovation Professionals (IAOIP), and the Workgroup Electronic Data Interchange (WEDI) to present a special three-hour-long roundtable event.
In an effort to Create Health’s Future, HCEG co-hosted a special HCEG Executive Leadership Roundtableat the HLTH conference. We partnered with the Center for Healthcare Innovation (CHI), International Association of Innovation Professionals (IAOIP), Workgroup for Electronic Data Interchange (WEDI) and special guests,Dr. Jason Woo, MD, MPH, FACOG, Dr. DeLeys Brandman, MD, andDr. Sunnie Giles to present a three-hour roundtable on the last day of the forum. See “Flying the Plane While Building a Plane: Do you have what it takes to pilot the transformation of healthcare?” for a recap of that special roundtable event.
This event, titled ‘Flying the Plane While Building the Plane: Do You Have What It Takes to Pilot the Transformation of Healthcare?’ offered the opportunity for session attendees to discuss the following:
How the digital revolution makes leadership, transformation and innovation more challenging, especially for healthcare organizations transitioning to a consumer-centric focus
Identifying hidden barriers that keeps leaders from creating a workplace culture that supports long-term success and leading-edge technologies
Personal success factors (expertise, knowledge, technical skills) that distort your ability to see problems clearly and truthfully
Approaches to adopting the values required for digital transformation while recognizing the value of legacy businesses
Ideas on addressing the public’s declining trust in US health care systems
Seventy people attended this session hosted by our sponsor partner Appian. For more info on this roundtable, see this post.
Other Recaps of the 2019 HLTH Conference
Over the past week, several other healthcare thought leaders and industry participants have shared their insight on the HLTH event.
Journalists Help Create Health’s Future – Power Press Party
Dennis Dailey, the publisher of mHealthTimes, held the 4th annual Power Press Party at the 2nd Annual HLTH Conference. The Power Press Party showcased the latest, brightest and very best of healthcare journalism from national healthcare reporters, influential trade journalists, industry publishers, editors, social media ambassadors, and analysts. And great food and drink were served to all!
More Insight and Ideas for Healthcare Executives to Create Health’s Future
HCEG invites healthcare leaders from across the nation to participate in the 10th Annual Industry Pulse research survey. Please consider sharing your insight, experiences, and opinion to help define the issues facing healthcare. Your insight will help to reveal how the industry is responding in today’s uncertain environment. Learn more about this survey and share your insight here.
The 2019 AHIP Institute & Expo took place in Nashville, TN earlier this month and our Executive Director Ferris Taylor was in attendance – along with many of our members and sponsor partners. This post shares just a bit of what Ferris observed. Also included are some recaps of the event shared by industry media and analysts.
Cigna CEO on Importance of Access, Affordability, and Eliminating Surprises
Wednesday’s afternoon keynote, A Blueprint for a More Sustainable Health Care System, was presented by David Cordani, President & CEO of Cigna Corporation. David’s introductory message emphasized the importance of access, affordability, and eliminating surprises. During his 45-minute session, David shared the following thoughts and ideas – among others:
Healthcare organizations – and the companies that support healthcare organizations – need to understand the needs of the people and companies they want to do business with and then earn the “right” to meet those needs.
In the quest for the digital transformation of their healthcare organizations, healthcare leaders should consider and address the “transactional going to transitional going to transformational”
Treat the whole person and be sure to do your best to connect individuals (plan members and patients) with providers. Drive this change through innovation
Some statistics shared by David Cordani
The United States is the only place in the world you want to be if you have a critical medical conditional.
In 1992, the healthcare industry resisted
In 2008, the healthcare industry collaborated
In 2020, will the healthcare industry choose to lead?
What is the Health Care Cost Institute (HCCI) and Why Should You Care?
For those who may not know, the Health Care Cost Institute (HCCI) is the first qualified entity recognized by CMS for quality, efficiency, and use of resources. The speakers shared an overview of the benefits of collaborating and sharing data with HCCI and how HCCI members have access to the following types of Healthcare Market Intelligence:
benchmarking enrollment, utilization, and payments
provider profiling (understanding and tiering networks)
care management (patient identified data)
custom analysis (utilization of care, alternative payment methods, Rx, etc.)
Niall Brennan will be presenting the breakfast keynote at HCEG’s 2019 Annual Forum on Tuesday, September 10, 2019. For more information about our Annual Forum, clickhere.
Niall also shared some information on the National All Payer Claims Database (APCD) and emphasized that without data, states without APCD’s are flying blind with little or no ability to assess cost or quality. The group urged all attendees with the power to do so, to submit their data to HCCI and then focus on using the information and data HCCI generates in return to for quality and improvement programs.
Additionally, a general consensus among the speakers was their surprise that employers are not outraged over the variation in healthcare prices and even more with the fact that, while demand for some services is declining, in many cases prices are still going up.
For more information about HCCI including how to become a partner, click here.
AHIP President & CEO Matt Eyles – Speaker at HCEG’s 2019 Annual Forum
At the AHIP event, Matt Eyles, AHIP’s CEO & President, shared his take on “What the Industry needs to do to address Health Care’s Challenges.” Matt will also be speaking at HCEG’s 2019 Annual Forum on Tuesday, September 10, 2019. For more information about our Annual Forum, click here.
Social Determinants of Health at AHIP Institute & Expo
Unsurprisingly, social determinants of health – ranked #3 on the 2019 HCEG Top 10 list – was a popular topic at the AHIP Institute & Expo. Check out these articles and resources on this hot topic impacting health plans, health systems, and provider organizations.
Next week, the 2018 AHIP Consumer Experience & Digital Health Forum (AHIP CDF) takes place in Nashville, TN – the Healthcare Capital of the United States. The 2018 AHIP CDF offers attendees about 40 sessions and presentations on the theme of healthcare consumer experience and digital health. And this healthcare forum is of particular interest to HCEG members, sponsor partners and associated because Total Consumer Health and The Digital Healthcare Organization are ranked #2 and #5 respectively on the 2019 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives. Moreover, these two items and their closely aligned variations have consistently ranked in the HCEG Top 10 for the last decade.
While it’s likely that most or all of the sessions and presentations at the AHIP CDF will be of value in one way or another, we’d like to share a short list of those that we’re looking forward to attending. And extend an invitation to all AHIP CDF attendees – and other healthcare industry participants in the Nashville area who may not be attending the AHIP CDF.
Healthcare Consumer Experience & Digital Health Sessions
Ferris will set the stage for Brian and Stuart to share their perspective on healthcare consumerism and digital health organizations, but our roundtable events are free-flowing with heavy attendee participation and the eventual direction of the roundtable event will be dictated by where attendee interaction takes us. Anyone who wants to share will have a chance to do that.
Healthcare Consumerism & Digital Health Organization Topics at the Roundtable
And even better, a complimentary lunch is included. This is a great opportunity to recap and recharge after the AHIP CDF and network with others you may have missed during the previous few days. Attendees are free to depart on their own schedule.
Become a Subscriber of our eNewsletter and Join 2500+ Other Healthcare Industry Participants
Whether you’re able to attend our Executive Leadership Roundtable at this years AHIP CDF or not, become a subscriber to our eNewsletter and receive information and opportunities of interest to healthcare executives and industry participants.
The trend toward healthcare consumerism and digital health is driving what health plans, health systems, and healthcare providers are offering – or in the process of offering – their plan sponsors, the members those plan sponsors serve and the individuals participating in the U.S. healthcare market. Indeed, Total Consumer Health and The Digital Healthcare Organization are ranked #2 and #5 respectively by health insurance, health system and healthcare providers on the 2019 HCEG Top 10. Moreover, these two items and their closely aligned variations have ranked in the HCEG Top 10 for the last decade.
It’s obvious that healthcare consumerism and digitally-enabled organizations are front and center on the mind of healthcare leaders. Digitally transforming their organizations with a focus on facilitating consumerism is critical for all healthcare leaders.
Join Digital Healthcare Leaders & Forum Attendees in Nashville
HCEG’s Executive Leadership Roundtable events are held in intimate, informal and free-flowing settings where the exchange of facts, ideas, and questions are encouraged between roundtable panelists and participants. Our roundtables provide a safe space where participants can find common ground, obtain insight to solve problems and achieve results for those with different needs and views. The fact that our ELR’s are complimentary, free of vendor-speak and offer food and beverages are an additional benefit.Participants at our roundtable event immediately following the closing of the 2018 AHIP Consumer Experience & Digital Health Forum (AHIP CDF) will enjoy the unique perspective and long-running insight of two distinguished panelists: Brian Lobley, President, Commercial and Consumer Markets at Independence Blue Cross and Stuart Hanson, Managing Director, Head of Healthcare Payments at JPMorgan Chase & Co. And HCEG’s Executive Director Ferris Taylor will moderate the roundtable.
President, Commercial & Consumer Markets at Independence Blue Cross
Managing Director, Healthcare Payments at JPMorgan Chase & Co
HCEG Board Chair & COO/Consultant at Arches Health Plan
Healthcare Consumerism & Digital Healthcare
Brian Lobley and Stuart Hanson will share their insight and engage ELR participants on expanding the overall theme of the AHIP’s Consumer Experience & Digital Health Forum. Tentative topics that will be discussed include:
Insight into how healthcare organization can enhance member/patient engagement
How competition from new entrants, cost containment pressures associated with value-based programs, health/entitlement reforms, and technological innovations may impact ‘healthcare consumerism’
Approaches for turning passive health plan members and health system patients into active healthcare consumers
Catalysts for healthcare consumerism change: employer groups demanding better value and trend of health plan members and individuals directly engaging with plans and providers
How value-based relationships demand that healthcare organizations engage with their members and patients
To be sure, HCEG roundtables are free-flowing interactions with heavy attendee participation and they often take a direction of their own. There’s a good chance that the above pre-planned topics may take a turn toward what participants share with Brian, Stuart, and Ferris.
Extend the Value of Your AHIP Consumer Experience & Digital Health Forum Attendance
Your attendance at healthcare conferences can be a non-trivial expense. By taking just a few extra hours of your time at the AHIP CDF, you may extend the value of your AHIP registration, travel and lodging investment. And if you’re not attending the AHIP CDF in Nashville but have a few hours to join other healthcare executives, industry leaders and AHIP CDF participants in an intimate venue at our Executive Leadership Roundtable. your also welcome to attend our Executive Leadership Roundtable – complimentary also.If you have any questions about this Executive Leadership Roundtable event at the AHIP Consumer Experience & Digital Health Forum in Nashville, please contact us.
Note: Our ELR will end at approximately 3:00 pm CT to allow participants plenty of time to get to the Nashville Airport to board late afternoon flights.
Get a Discount off Registration to AHIP’s CDF
HCEG’s luncheon roundtable taking place on Thursday, December 13th, the last day of the AHIP CDF, is complimentary. If you’re interested in attending AHIP’s forum on December 10th through mid-day on the 13th, you can use code ‘HCEG’ to receive a discount off your AHIP CDF registration here.
This second week of October is U.S. National HealthIT Week – a time for celebrating the essential role that health information technology plays in transforming health and healthcare in care in the United States. This week – and all year long – the HealthCare Executive Group (HCEG) actively focuses on the mission of National HealthIT Week:
To promote the exchange of information, ideas, opinions, and experiences among healthcare executives and senior leader to apply and transform innovation and technology in healthcare.
Our mission – established 30 years ago – clearly aligns with that of the U.S. National HealthIT Week. We’re pleased to partner with HIMSS in celebrating U.S. National HealthIT Week during our 30th Anniversary!
How HCEG Helps Transform Healthcare in the United States
The primary ways in which HCEG advances its mission is via our Annual Forum, our HCEG Top 10 list, the Industry Pulse research survey based on the HCEG Top 10, periodic Executive Leadership Roundtables (ELR), webinars and content – original and curated – from our members, sponsor partners, and industry thought leaders.
The HCEG Annual Forum
Last month, our 2018 Annual Forum celebrated the 30th Anniversary of the HealthCare Executive Group. Nationally-recognized healthcare thought leaders such as Andy Slavitt, former Acting CMS Administrator and current leader of Town Hall Ventures, Dr. David J Shulkin, MD, former Secretary of the Veterans Administration and current Chief Innovation Officer of Sanford Health, and Dan Buettner, National Geographic Fellow, NY Times bestselling author and principal at the Blue Zones Project were several of the healthcare leaders sharing their insight and ideas.
Note: The 2019 HCEG Annual Forum will be held in Boston, MA in September. Subscribe to our newsletter to receive additional information on this event and other content of possible interest to healthcare leaders
The 2019 HCEG Top 10 List
HCEG makes a unique contribution to the healthcare industry via the HCEG Top 10 list. Now in its 10th year, the 2019 HCEG Top 10 list identifies the challenges, issues, and opportunities facing healthcare executives and healthcare industry leaders. You can learn more about the 2019 HCEG Top 10 and hear what industry media and healthcare thought leaders have to say about specific items on the HCEG Top 10 list here.
The Industry Pulse Research Survey – Launched During NHITWeek
In addition to guiding HCEG’s overall thought-leadership, content development, and knowledge exchange initiatives throughout the year, the 2019 HCEG Top 10 list serve as the basis for The Industry Pulse, a research survey co-sponsored by HCEG and our sponsor partner Change Healthcare. You can learn more about The Industry Pulse here including results of the 2018 Industry Pulse.
As part of NHITWeek, HCEG and sponsor partner Change Healthcare are pleased to announce the opening of the 2019 Industry Pulse Research Survey. We urge all healthcare executives, thought leaders and others involved in transforming health and healthcare in care in the United States to complete this survey. Responses are strictly confidential and used for research purposes only. We don’t share information with third parties and individuals completing the survey receive a copy of the results if desired.
Executive Leadership Roundtables
HLTH.CO: HCEG Members Remain After ELR to Continue Discussion
Convening healthcare executives and thought leaders for meaningful discussion and interaction is a key part of HCEG’s mission. Our roundtables support opportunity for intimate discussion and sharing of insight and ideas. Scheduling these roundtables in conjunction with major healthcare industry events maximizes attendee value and minimizes overhead.
So far in 2018, we’ve hosted the following roundtables with another event scheduled for this coming December:
2018 HLTH.CO Future of Healthcare Forum – May 9, 2018 – Las Vegas, NV
2018 Blue Zones of Happiness – September 14, 2018 – Minneapolis, MN
Next Executive Roundtable at AHIP Consumer Experience & Digital Health Forum
Join Healthcare Leaders This December in Nashville
Our next roundtable event is planned for Thursday, December 13th, 2018 at 1:30 pm CT – the final day of the 2018 AHIP Consumer Experience & Digital Forum in Nashville, TN. In keeping with AHIP’s customer experience and digital health theme, HCEG will convene a panel of thought leaders in an open discussion on two of our 2019 HCEG Top 10 issues:
#2 – Total Consumer Health
#5 – The Digital Healthcare Organization
This ELR builds upon insight shared during the forum with discussion centered on the integration of consumer health and digital healthcare organizations. We’ll focus on the commonalities and differences of these two closely ranked items. And participants will all have an opportunity to interact with panelists.
This ELR is open to all AHIP attendees free of charge and lunch is served. Registration for the event will open next week and subscribers to our eNewsletter will be kept informed.
HCEG Webinar Series Events & Special Presentations
Additionally, HCEG members and sponsor partners also host live webinar events every other month. Information on previously hosted webinars – most including full recordings and presentation materials – can be found here.
Special Presentations & Networking Opportunities
Our members advance HCEG’s mission by attending and presenting at healthcare conferences and other gatherings throughout the year. They share information on HCEG’s Top 10, The Industry Pulse and other insight of value to those transforming healthcare. A sample of these include:
AAPAN Innovations Forum – January 2018
Health Plan Alliance – February 2018
HIMSS Conference & Expo – March 2018
UnitedAg Annual Meeting & Conference – March 2018
WEDI Annual Spring Conference – May 2018
AHIP Institute & Expo – June 2018
Original and Curated Content
In addition to in-person forums, live webinars and special presentations, our board leaders, members, and sponsor partners also share a variety of original and curated healthcare business, technology and healthcare-related content on a regular basis. Our website, blog, white papers and our social channels LinkedIn and Twitter provide the means for these healthcare thought leadership opportunities.
Learn, Share, Network & Make Your Voice Heard – National HealthIT Week
HCEG is part of transforming healthcare not only during National HealthIT Week but throughout the year. We’re thankful for our members, sponsor partners and those promoting the exchange of information, ideas, opinions, and experiences among healthcare executives, thought leaders and everyone else in the healthcare industry.
To receive insight, ideas and additional information on all our past and future events, webinars and other content of use for healthcare decision makers and those charged with transforming health and healthcare in the United States, please subscribe to our eNewsletter. Better yet, consider becoming a member of the HealthCare Executive Group today.
HealthCare Executive Group convenes and supports healthcare executives and thought leaders by providing a platform supporting the creation, curation and sharing of information and insight on current opportunities, challenges and issues in the healthcare industry.
It’s our 30th Anniversary and the HealthCare Executive Group has been in overdrive during the first half of 2018. We held an Executive Leadership Roundtable at the recent HLTH Future of Healthcare Forum, we worked with our sponsor partners to share insight via our ongoing HCEG Webinar Series, we’ve attended a handful of major healthcare industry conferences in support of our members and sponsor partners, and we continue to leverage our social channels to help address the issues, challenges and opportunities facing today’s healthcare executive leader.
We’ve also been preparing for our 2018 Annual Forum taking place September 12th through the 14th in Minneapolis, MN – recruiting industry thought leaders and fleshing out an agenda that promises to share valuable information, insight and networking opportunities. Finally, we’re wrapping up the first half of our 30th Anniversary year by attending the 2018 AHIP Institute & Expo where we’ll support our members and sponsor partners – and gather additional insight to make our 2018 Annual Forum all the more valuable.
Major Healthcare Conferences of 2018
HCEG members and sponsor partners participated in many of the major healthcare conferences taking place in the first part of the year including the:
HCEG members and sponsor partners will be participating in more conferences as the year continues, including, our course, hosting the 2018 HCEG Annual Forum celebrating our 30th Year convening and supporting healthcare executives and thought leaders.
Read on for more about HCEG Members and Sponsor Partners at the AHIP Institute.
HCEG Webinars Offer an Opportunity to Learn from Sponsor Partners
In the first few months of 2018, HCEG and our sponsor partners produced webinars addressing a variety of topics such as Value-based Payment, Post-Acute Care in Medicare Advantage and a deeper dive into the 2018 HCEG Top 10. For more information on these webinars including a recap and recording, check out the following:
HCEG is also working with other sponsor partners on additional webinars planned for the 4th quarter of 2018 after the Annual Forum.
Consider subscribing to our eNewsletter to be kept abreast of these webinars and other information and events of value to healthcare executives and thought leaders.
Preliminary Agenda and Keynote Speakers for HCEG’s 30th Anniversary Annual Forum
We’re pleased to share the preliminary agenda and announce that Andy Slavitt, former Acting CMS Administrator and current leader of Town Hall Ventures, and Dan Buettner, National Geographic Fellow, NY Times bestselling author and principle at the Blue Zones Project will be providing keynote addresses at our 2018 Annual Forum in Minneapolis, MN on September 12 – 14, 2018.
The following represents the current agenda which is being fleshed out and evolving on a weekly basis. We’re also identifying and recruiting more speakers and panelists, and planning enjoyable networking events intended to make our 2018 Annual Forum our best forum ever. If you or someone you know would like to be considered to speak or serve as a panelist at our forum, please use this form.
To learn more and to get an idea about what the HCEG Annual Forum is all about…
HCEG Members and Sponsor Partners at AHIP Institute & Expo
The 2018 AHIP Institute & Expo takes place next week, June 20th through the 22nd in San Diego, CA and HCEG members and sponsor partners will be participating, speaking and exhibiting.
If you’re attending the AHIP Institute, be sure to meet our sponsor partners. Some of our sponsor partners are exhibiting, some are presenting, and some are attending. ALL of our sponsor partners can help your healthcare organization transform itself in today’s rapidly evolving healthcare environment.
Also not to be missed are sponsor partners CareCentrix and Change Healthcare offering refreshments and a Lunch & Learn session.
The HealthCare Executive Group has limited general sponsorship opportunities available to companies interested in supporting our members on a consultative, partnership basis. For more information, contact Juliana Ruiz.
On the 2018 HCEG Top 10 list, Clinical and Data Analytics, Value-based Payments and The Engaged Digital Consumer were ranked #1, #3 and #10 respectively by health plan, health system and healthcare provider executives who participated in identifying and ranking the 2018 HCEG Top 10. It seems fair to say that these three topics are front and center on the mind of executives and thought leaders in the healthcare industry.
Leverage Your AHIP Event & Nashville Connection
If you’re attending AHIP’s 2017 Consumer Experience & Digital Health Forum in Nashville or if you’re a healthcare leader in Nashville the afternoon of Thursday, December 7th, consider joining other healthcare executives and thought leaders at our Executive Leadership Roundtable. A panel of prominent healthcare leaders will meet at Nashville’s Center for Medical Interoperability at 1:00pm CT to accelerate the seamless exchange of information to improve healthcare for all by exploring emerging and high-priority healthcare opportunities at the intersection of population health, value based care, and the engaged digital consumer.
Join Healthcare Leaders & Forum Attendees in a Boardroom-like Setting
HCEG Executive Leadership Roundtable events are held in an intimate, informal and free-flowing setting where the free exchange of ideas, questions and comments are encouraged. This roundtable event will be moderated by Dr. David Diloreto with three distinguished panelists sharing their unique perspective and insight:
Dr. David Diloreto
Senior VP of Healthcare-Population Health at General Electric
President & CEO at Blue Zones and former President & CEO of Healthways
HCEG Board Chair and COO/Consultant at Arches Health Plan
Senior VP of Consulting Services at Change Healthcare
Timely Topics for Healthcare Leaders
A timely and valuable set of topics – with a special focus on Social Determinants and Clinical Data Impacting Population Health – are planned for panelists and attendees:
Innovative strategies health plans, health systems and provider organizations are using to reduce downstream spending while improving overall health outcomes by addressing social determinants of health.
How state-of-the-art data and technologies and opening new opportunities to move consumer health forward.
Opportunities to work with community leaders to identify the factors having the most influence on individual health and quality of life.
Considerations for tailoring specific approaches and investment to address the needs of health plan members and healthcare patients in their communities.
How ground-level community stakeholders can guide health plans and health systems to where funding creates the most effective SDOH improvements.
Extend the Value of Your AHIP Consumer Experience & Digital Health Forum Attendance
In addition to the value described above, this Executive Leadership Roundtable event will include a tour of the Center for Medical Interoperability, lunch and the opportunity for professional networking with roundtable panelists and participants. The Center for Medical Interoperability is a ten-minute ride from the AHIP Consumer Experience & Digital Health Forum being held at the Music City Center in Nashville, TN.
Reserve Your Seat Today!
Attendance at the roundtable is free for current and former HCEG members, attendees of the AHIP Consumer Experience & Digital Health Forum and local healthcare executives. If you have any questions, please contact us.
More About the 2017 Healthcare Summit & CMA Celebration
The 4th Annual Healthcare Summit & CMA Celebration sponsored by emids was an invitation-only event that brought together CEOs and leading executives from the healthcare industry to discuss how they are balancing provider, payer and patient accountability to provide more value and better outcomes for the future healthcare consumer. In this post, we’ll share a short recap of the summit proceedings and set the stage for a following post where we’ll share specific information, ideas and opinions from four panels moderated by industry leaders Justin Roth of TripleTree Investments, Russ Thomas of Availity, Dr Emad Rizk of Verscend and Glen Tullman of Livongo.
Dominant Themes at the Summit
Summit keynotes and sessions addressed opportunities, challenges and issues that healthcare executives and industry leaders must individually and collectively address during this period of uncertain reform and digital transformation of the healthcare industry. These included:
Impact and Continued Entrance of “Outsiders”
There are a whole bunch of companies outside of healthcare looking at the industry and saying, “We can do it better!” Tomorrow’s healthcare innovations may very well come from outside of the industry… not just Amazon, Google, Lyft, Nike, Apple, etc.… but even other firms likely germinating in someone’s garage or one of the seeming 100’s of accelerators, incubators, or co-working spaces.
Importance of Data Liquidity and Exchange
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Data and strategies for using data to drive new modes of thinking for the entire ecosystem of healthcare were a common point of discussion. Advances in artificial intelligence and machine-learning algorithms that tap into unstructured data were a promising area widely discussed.
Engaging Healthcare Consumers & Patients
Just as successful innovations for providers need to fit into their existing “workflow,” consumer solutions need to fit into the consumer’s “Life Flow.” Consumers don’t want to be more engaged with their chronic conditions – they want to address their chronic conditions and get more engaged in living their lives.
Trust Among All Healthcare Constituents
All healthcare stakeholders – health plan members, patients, providers, and payers must work toward addressing the “trust” issue. Consumers don’t necessarily care about how much you know as much as how much you care.
Come Back for More – And Going Back to Nashville
Be sure to check back for our next post where we’ll share information gleaned from the four panels presenting at the summit. And more about HCEG’s return to Nashville in December for our Executive Leadership Roundtable and how you can join other healthcare leaders after the AHIP Consumer Experience & Digital Health Forum on Thursday, December 7th.
Many of our sponsor partners participated in the 2017 AHIP Institute & Exhibition in Austin, Texas earlier this month – sharing info on their healthcare products and services; and sharing information via informal and formal presentation sessions.
Bill Fox, VP of Healthcare and Life Sciences of our sponsor MarkLogic, moderated a panel titled “Operationalize Before You Analyze: Innovation and Growth Powered by Data.” The panel of business and technical leaders discussed how they have used “next gen” data strategy, architecture and technology to achieve innovation, growth and modernization results. Panel members included:
Analyzing Data and Operationalizing Data Are Not the Same Thing
Bill Fox began the panel discussion by offering that analyzing data and operationalizing data are not the same thing and that many health care organizations have focused their innovation and growth investment on the “shiny ball” of analytics — the end stage of the data journey — instead of first improving the agility and speed at the beginning “operational” stages of the data journey.
Save Time on Operations – More Time for Innovation
Glen Schuster: “When companies try to do operations and analytics at same time, it’s operations that almost always ‘wins’”
Sharan Haider: “Now is the time to innovate. And to do that, organizations have to free up time and iterate through faster execution cycles that add more value to operations while improving member and consumer experience.”
Sharan Haider: “If we shorten the amount of time needed to get data together, we can innovate and do analytics better and faster.”
Flexible, Secure, Multi-Model Database Systems are Key
Bill Fox: “Next generation systems must be able to provide users with what they want, how they want it, and when they want it. Data can’t be siloed across numerous legacy systems but must be virtualized in a multi-model database capable of supporting multiple data models against a single, integrated back end where structured and unstructured data in multiple formats are all supported by a flexible and secure infrastructure.”
Glen Schuster: “Value-based reimbursement and managing risk demand that healthcare firms deal with their legacy architecture and employ the resources necessary to facilitate change. Data is classically under reported. A company that can gather data and improve its quality will be in a better position to manage its risk and gain a significant competitive advantage.”
Rapid Implementation with Proven Business Case
Glen Schuster: “It’s easier now to create a hard dollar business case for operationalizing data. Do you know where your data is? How difficult is it to collect, combine and operationalize your data? Over-analyzing cost vs. worth can be an unproductive conversation.”
Sharan Haider: “I know I have a problem. I come to conferences and get excited at what I see. But I’m also a realist. I need to be able to implement solutions from my point of view. To be able to collect, merge and manage my data better and faster.”
Sharan Haider: “We are working to develop a 360 view of our provider customer service, appeals and grievances data in 4-6 weeks. What was a long-term pain and seemed unsolvable was suddenly doable.”
Centers of Excellence and Scaled Agile Framework
Sunil Godbole: “We had an impossible data problem and started our journey 2 ½ ago. We strive to make whatever we build with reusable assets. We established a Center of Excellence (COE) and got the best resources available on market. Our COE performs governance, builds frameworks (ex. Logging, alerts, ingest and egress methods, etc.) that we can extend to all lines of business, affiliates, and other data centers.”
Sunil Godbole: “Code quality has to be present. We employ a Scaled Agile Framework (SAFe) and consistently enforce its use. We do brown bags with scrum teams, new developers and business stakeholders to maintain and grow our skills based and data agility-focused culture.”
Learn More About Healthcare Innovation & Transformation